THE COLLECTION

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jordan Morgado
2 weeks ago
Yesterday, I was at this location looking to change my vehicle and I was greatly impressed by the extremely kind attention they have at this dealership. These people are truly interested in what you need as a customer, they are really focused on providing you with such a high level of service that I was amazed. I never thought I could receive such excellent customer service at a dealer before. Later on during one of the negotiation moments, I had to speak with the manager. The manager used a phrase that really struck me: "What more can I do for you to make you completely satisfied with this negotiation?" I must say I have no words to express the brilliant attention of these people at this location. I recommend it to everyone. I need to mention her name because she s a great sales rep and she deserves this feedback Kelsey Giebel.

  Jose Gomez
a week ago
We purchased an Alfa Romero Giulia from the Collection and our entire experience was AMAZING! Mario our sales advisor was a delight to work with. And what can I say about Randy our leasing manager, he was very flexible with us and gave us a tremendous deal! The entire team at the Collection was amazing. I will definitely recommend the Collection to my friends and family.

  Ania Rodriguez
4 months ago
Are thinking about getting your fast and luxurious car? Them this place is for you! Everyone here is friendly, knowledgeable and willing to please you with your request. Bobby is absolutely the best, go to him and asked any questions about a Porsche, Ferrari, Aston Martin or any other special car you have in mind! If you would like to know about the DB12 Aston Martin them go to Pedro, he is amazing and fun to work with. Definitely The Collection is the place to go when you are in Miami. Just go there and take a look at all those wonderful cars they ve on display!

  Josh Murray
a week ago
Over the years, whenever I've arrived in my Ferrari or multiple Maserati s, I've consistently experienced the highest level of customer service. It all begins with Camille Daley, who engages in thoughtful conversations and ensures a seamless sales or service process. Camille is always ready to assist, ensuring that every aspect of my needs is handled professionally and with outstanding results. Thank you, Camille, for consistently delivering the best possible experience! Josh Murray

  Marc Lebron
a week ago
I purchased a used car from the Collection and found their service to be incredible. Carlos Tamayo was extremely helpful, providing me with information, pictures and even a video of the vehicle. The car was detailed before delivery, and it came out looking like a brand-new car. There was no pressure and they had me in and out in under an hour once I made the decision to purchase the car. I would definitely use the Collection again if ever searching for a new or used car.

  Daniele Almeida
a month ago
I recently purchased a car from Collection Coral Gables, and I can't say enough about Michael Borges and Roger they were absolutely fantastic! Their professionalism and expertise made the entire process smooth and enjoyable. I highly recommend their services to anyone in search of a quality vehicle. Thank you, Michael and Roger, for your outstanding assistance!

  T. Oizo
a month ago
Elegance, luxury and performance all under one roof. The Collection knows how to take care of their customers. You can tell their employees care about the satisfaction of their customers, they offer a unique line-up of only the best vehicles when it comes to performance. I would recommend The Collection to anyone looking to buy, upgrade, or customize their high end luxury vehicle!

  Dimitar Popov
a month ago
Two experiences here. Both generally polite but the goal is to just get you out of the door. Was told one thing about the vehicle and ended up incorrect. When I tried to return the lease with <20 miles on it they told me I couldn t. Long story short, find another dealer for high end vehicles. The Audi team were pretty solid.

  Truly RC
2 weeks ago
Always professional and helpful. I could go to a closer service department for my car, but they do such a great job time and again, that I continue to travel the distance to have my car serviced at the Collection. Erick goes above and beyond to take the best care of my Maserati!

  FranServio .Olavide
a month ago
It was a unique experience Luis Alonso is the best salesman I ve met, polite and knowledgeable. He helped me through the entire process of acquiring my new vehicle. Staff was very friendly and the coffee is great.

  Bragi Sigurdsson
3 weeks ago
The guys did everything right, Guiermo was a pleasure to deal with.. the MCLAREN 750S is an experience.. spectacular!

  Taylor Petersen
2 months ago
Gorgeous dealership!! Everyone was super friendly knowledgeable about all the vehicles and made my experience very pleasant. I was offered things to drink multiple times, all paperwork was handled ahead of time and promptly ready for me. Pricing was negotiated ahead of time and was very fair. Love this place I ll definitely be back again when I m ready for my next exotic

  Alan Murasso
9 months ago
I just wanted to start by saying this has been the greatest car buying experience I ve ever had. From the moment we pulled in the service has been exceptional ! We purchased a 2023 Audi A5 S line and couldn t be happier. Our sales person was Blair and he is amazing, definitely ask for him before looking anywhere else! Gabriel the sales manager also made the experience exceptional the collection staff defiantly made this a great experience thank you Mr buitrago for making this happen for us we will defiantly be back for our next vehicle

  Raj
2 weeks ago
Luis Hernandez was a fantastic sales consultant! I buy many exotic cars from all over the country, but my experience buying the Aston Martin Superleggera was the most satisfying from THE COLLECTION! I highly recommend them for the best premier car dealership in the country!!

  Izabella Ivie
5 months ago
Dream maker! I ve waited what feels like a lifetime for my dream car Alfa Romeo! I found the perfect most beautiful Alfa Romeo at The Collection! Luis Damian Alonso was absolutely the best man I ve ever had the pleasure of working with buying a car! He was so kind, always available for all my questions, and very professional! He completely took care of every aspect of purchasing a car with partner Fransico Ruiz! This team of two made my dream come true with ease! I love love love my Alfa Romeo and this dynamic duo @The Collection!!

  Zoila Fabal
2 weeks ago
Had the pleasure of working with salesman Giuseppe. He provided exceptional service was patient and very knowledgeable of the vehicle and process in general. I also met Peter in finance which it was also a flawless process. I recommend anyone looking for a vehicle to visit this store. Best car shopping experience I have ever had. Thanks Zoila and Nelson Fabal

  David Reis
a year ago
We were looking for a very specific car to add to our collection and THE COLLECTION had exactly what we were looking for. Driving by on the way to a different dealer, we saw the car in the window and stopped without and appointment. Guillermo and Eddie were very attentive to us, and that is without an appointment. We started talking specifics and it was all done with 0 pressure and every step of the way being easier than the previous step. Our experience buying this car has reset the bar and we are so happy with this life experience!

  Dina Markoum
8 months ago
I was shopping around for a Panamera and had a couple of options from different places. The one at The Collection caught my eye and being more than 200 miles away, I couldn t stop by to see it so I called and spoke to Carlos. Without knowing my interest level or even willingness to purchase, Carlos gave me the same time and attention a salesman would give an actual buying client. That is literally when I made the decision of doing business with The Collection. He was very informative, and patient with the million questions I had which made the process super smooth and fast. Long story short, I flew down to Miami and drove my dream car back home and Carlos checked in with me a couple of times since! Thank you so much Carlos, you re the best.

  Beatrice de Quervain
2 months ago
Beautiful operation - no doubt. However, we were given a weird sensation after our car's yearly service; when we questioned a price on the service bill, we were met with resistance. I contacted our sales manager and responded to the requests for feedback regarding the service experience via email and text. Not a reply. This kind of silence, in my opinion, is not indicative of what I consider to be a luxury customer experience.

  Yanosik Garcia
2 months ago
This is our 3rd car buying experience with The Collection, each time has been a great one, it is very nice to see that customer service stays a priority, my husband and I would like to thank everyone at the dealer, special thanks to Luis Hernandez, he always goes out of his way to make sure we feel like family and we couldn t be happier with him, we would be coming back when we need another vehicle. Thank you all again, keep up the great job!!!

  Hans Knitter
4 months ago
An amazing dealer if you re looking into luxury vehicles especially certified vehicles. Very patient and accommodating in making my purchase stress free. Marcos Flores is definitely the right salesman to see in whatever vehicle you pick, made me want to come back for my next purchase. Thanks again!

  Adam M.
3 months ago
McLaren Senna GTR.. yes they have it. And yes it s for sale. And we saw a few pagani s outside when we were here too so you might get lucky

  Dani Parada
5 months ago
Danielle Fernandez helped me purchase my Audi and she was amazing! She was so patient with helping me find a model that would fit my budget and lifestyle. She helped me sell my lease to Carmax (where they gave me almost $3,000 more than my original dealership was going to give me.)I didn t feel rushed into purchasing and she actually advised me to get everything sorted with my old car before jumping into a new lease. I m so thankful she did because I was able to bring my monthly payment down!It was a very luxurious experience and she was very kind and understanding of my needs the entire time. An amazing attitude and energy to be around. I will definitely be personally requesting her once my lease ends.The branch was also very clean, beautiful, and just an overall good experience. None of the dealership anxiety and stress, in fact, it was very enjoyable.I m happy I decided to go with the collection and will definitely be returning for future cars!

  Shrankhla Holecek
3 months ago
We were in the market for a new car and when friends vociferously recommended Steve Barmann at The Collection and how incredible he is, I kinda internally rolled my eyes going, well, I'm still buying a car, it'll still be a terrible experience, but decided to go here because of their insistence. Six weeks and a new car hence, I'm completely evangelized and cannot imagine buying a car from anywhere or anybody else in the future. Steve's thoroughly kind, deeply informative and shockingly non-pushy demeanor, alongside his attentive service and reliable follow through is unlike we've ever seen - in any industry. The Collection as a dealership is classy across the board; the infrastructure is impeccable and the overall service is exemplary. Cannot recommend enough!

  Carola A
2 weeks ago
I am deeply grateful to Scott Struble , the top manager at Porsche The Collection, for his exceptional and flawless service in maintaining and handling the client-brand relationship. His outstanding work and professionalism were key factors in my decision to stay with Porsche and purchase my car. Scott is undeniably one of the most valuable assets at The Collection. I would also like to express my appreciation for his introduction to Ms. Yulyen Marval, an extraordinary professional whose assistance was invaluable in making crucial decisions about my car. I am thoroughly impressed and satisfied with the quality of service provided by these individuals, as they not only uphold the brand's reputation, but also elevate it through their unwavering commitment and expertise.Thank you very much to Francisco Ruiz for your very nice help with financial service . Also to Camille for being always a very nice person with me.

  Paul A Boulos
2 months ago
Amazing experience again at collection and Ferrari Of Miami. The service is the best I have ever experienced buying a car. Thank you to Andres Jaramillo and Andres Cruz for all the help and excellent service. Excited to be part of the Ferrari of Miami family!!

  John (Travis) Clark
2 months ago
Been in the auto industry my whole life and seen many processes ! One of the smoothest transaction I ever had ! Francisco is a great sales man and will take care of you ! The F&I man was great to work with as well! I highly recommend purchasing your vehicle from these guys !

  Alexandria Duncan
2 weeks ago
My experiences at The Collection has usually been seamless in the past years. Yesterday I had a much different experience because of employee Camille Daley. She put her hands on me without my permission, continuously harassed me and spoke to me in such a condescending way she almost brought me to tears. I felt so uncomfortable and humiliated by her.After dropping my car off in the service department. I decided to order food at the cafe before ordering my ride home with the receptionist. While at the cafe counter I wanted to throw something away but couldn t spot a garbage bin near. After a bit of searching a woman sort of appeared over my shoulder and then was in my face. I asked if she worked there & she said yes I do (this was Camille Daley). I asked if she knew where I could throw this(cup) away. Camille instructed me to leave the garbage on the cafe counter, tapping the counter simultaneously showing me where to place it. I paused for a bit and she repeated herself in words and gesture. So I placed the cup on the counter. As I was about to turn to walk towards the tables near the cafe Camille puts her hands on me and pushed me towards the door while saying let me show you, if you re ever looking for the Garbage again it s right over there . She said something else but I was in my thoughts puzzled by the way she was speaking to me and that she put her hands on me. I told her okay, thank you and walked to the tables near the cafe to have a seat.Remembering I needed to order my ride home, I went to the reception counter. And out of no where Camille says to the receptionist, so loud for the entire room to hear Alexandria is having a bad day so take good care of her because we want her to have a good day, okay. I was shocked and confused by the statement because I hadn t been rude and said very few words to her or anyone else for the matter. The receptionist paused to listen to her and I looked at Camille with pure confusion on my face and she said to me yes I just want him to take care, good care of you because you re having a bad day and I want you to have a good day. I just stood quiet. I was filled with emotion from shock, confusion & embarrassment. She was saying these very unreasonable, false statements, very loudly.After that I went to sit back down near the cafe. Camille then calls my name, while walking towards me & hands me a ticket(a ticket I did not need) She then forced a very uncomfortable conversation on me.Camille Repeatedly asked me if I had been to the collection before, saying she d never seen me before. I mostly answered her with one word responses hoping she d see I wasn t engaging with her and leave me alone. But she continued to make, what I considered a rude and unwanted conversation saying It is always nice to see people of culture in here and that she knows it can be intimidating for some to be here(the collection) . The statement the people of culture had me stunned & the only word I could utter was what . I then asked Camille and intimidating, for who? You or the clients? Camille answered the clients . She kept on talking and I stopped responding and she eventually walked away.A little after that interaction w/ Camille I went outside to speak w/ my advisor about my car. After speaking with my advisor I went back inside of the building to the receptionist to check on the status of my ride & AGAIN before I could say a word Camille starts approaching me while calling my name. I, irritatedly answered Camille yes, how can I help you? . After she finished talking, I asked the receptionist if my ride was there and he told me yes and gestured to where my ride was.Camille insisted on walking me to my ride, I declined her offer, she insisted again & followed anyway. Then said I saw you walking from the offices(outside), you looked lost so I just wanted to make sure you found your ride . Frustrated from all of her harassment I asked for her last name. Camille Daley will be the sole reason why I don t go back to The Collection.

  Johnny Rokett
a month ago
Jaclyn finally got ahold of the Red one I've been waiting for. I traded in my Graphite Silver MP4 for this one.

  German Rubiano
2 months ago
Terrible experience!Went in to pick up a key and what should have been 1.5 hr work turned out to be 5 hours. The service advisor was less than responsive and while the Service Manager was aware of the whole situation, he never showed up.I have been trying to contact said Service Manager for a month already (left messages with reception and sales personnel), no call so far.At this rate, get yourself a 30k car so expectations can only be exceeded. Terrible customer service is being nice.