Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Thomas Byrd
a month ago
After having an absolutely great experience in the office, I had an even better experience with the product that received from the workers across the street. Instead of doing the Jerry rigging job. I asked them to do. They did it and it looks perfect and works great!!My trunk latch was crushed. Now it is perfectly back in place! The lines of my car match up again on the trunk and it is perfect Before and after pics provided

  Janet Haden-Baker
3 months ago
Gerber Collision & Glass did a great job repairing my car after a fender bender. The whole team was professional and skilled. They noticed damage from my accident that I had not noticed and made sure that ALL damage was repaired. The quality of their work was excellent - my car looks and runs great! They kept me up-to-date on progress with my car and, at my request, worked hard to complete the work earlier than projected. I won't hesitate to go to them again for car repair.

  lodis hamilton
4 months ago
This Gerber Collision site has one of the most arrogant and disrespectful general manager I have ever encountered . He talks to his paying customers in harsh and impolite language, then presents himself as more knowledgeable than the insurance company that will be approving the claim. One of his employees, Rick inspected my vehicle and even took pictures of damaged I also was concerned about when I first dropped off my car. Rick mentioned absolutely nothing about the possibility of my concern not being approved by the insurance company. Upon picking up my vehicle the panel, my concern, was disassembled and placed on the floor. The general manager was questioned why this damage was not handled because his employee, Rick was notified about my concern and also took pictures. He stated I know the insurance company will not pay for this and Rick was just being nice by not telling me that this concern will not be approved by my insurance. . He should have submitted this request so the insurance could make that decision. Then stated that he needed 10 minutes to fix the problem. He returned to the office and took Rick outside to have a private conversation. Upon his return back to the office, he noted that the panel was cracked and he already submitted the claim to the insurance company. This is definitely not the professional way to deal with customers that are choosing this business to service their vehicles. This company will never be chosen again to work on my car. I hope others will choose a more Professional business.

  Craig Jones
8 months ago
Since I didn't have the proper lift equipment, I brought my 2017 Mustang aftermarket grill replacement project to Gerber based on prior personal experience with them. It was supposed to be a 3 hour job, but it turned into a nightmare with improper fitment, and inaccurate wiring provided with the grill. In the end, we agreed to give up and replace the original part and return the aftermarket grill to the seller. I was only charged for 2 hours of labor, because job wasn't completed as promised. My compliments to Orlando Garcia and his technicians on their personal preservance, technical excellence, and ethical customer treatment.Services: Electrical, Body & Trim

  Aurora Ramirez
8 months ago
This folks are busy so you have to be deliberate with your inquiry. Bavarian Auto recommended I use them for a car repair. Once you get pass the phone and into the actual store they are professional, efficient and effective. They immediately inspected my car assessed the cost and worked with me on the timeline to get the repairs complete.I was going out of town so it worked out that I left the car at the shop after hours and they completed the repairs while I was on travel.They kept me updated as to the status, progress and completion of the repair and my car was ready for pick up upon my return.It was clean, and the job perfectly done. A would definitely recommend. Local, effective, efficient and superior quality of work.

  Gamille Major
7 months ago
Is staff and management here are amazing! After fixing the damage to my vehicle and repainting it (like new), they went above and beyond to fix an issue that Insurance Company did not even want to address. If you ever have any issues with collision, they will ensure that you are satisfied, or do their very best to try. My first choice for repair in the unfortunate event that I ever need it again. Thanks Gerber!

  Not You
a year ago
Nice people, can't recommend them for repairs. After three attempts they finally said they couldn't make it any better without replacing the quarter panel. If that's true, it should have been noticed before it went to paint and was returned to me the first time, or at least by the second time. A customer shouldn't be the one who points out to them the repair is not the correct shape. The other issues shouldn't be seen by a customer, especially after a third attempt. No attention to detail. I still feel like they don't recognize how far off that repair is.Services: Painting, Body & Trim

  Richard Melcher
4 months ago
This place is great. Best body shop I've ever delt with. Kept me informed every step of the way and completed the job when they said they would. There a 10 in my book.

  Megan Bianchi
5 months ago
This location was a pleasure to work with after my car got stolen and was recovered wrecked. The staff are friendly and informative, and well educated in their fields.

  Ken Zachar
3 years ago
My car was perfect when I brought it in, except for the obvious accident damage. After leaving here, a week later than promised, my car has lost its value. Overspray everywhere! Why they didn t tape off the inside of the car is beyond me. My leather upholstery is destroyed, and somehow they even managed to paint over my spare tire, that s how strong the overspray was.Very sloppy work. Missed a dent, colors didn t match, didn t tape off well around the roof racks, bumper wasn t bolted on correctly, damaged the wiring which required a $2300 dealer repair to change the harness (not part of the accident). I really don t even want the car after they ve had it. It was showroom clean. After a $700 detailing, it looks better, but still makes me angry each time I see my car.I imagine you can find a better shop any other place you look.

  John Glass
2 years ago
This was my first auto insurance claim. A rogue male peacock had attacked the reflection it saw in the front headlamps of my relatively new auto and caused damage to the front of the car. Allstate told me it was covered under the comprehensive portion of my policy and recommended Gerber Collision, Cocoa for repair. Sam Curtiss, the General Manager, was my estimator. Sam was friendly, courteous, and professional. It was a classic case of Under Promise and Over Deliver. The Insurance $30/day rental coverage was totally inadequate. No worries Gerber ( Brandi ) gave me ride from the shop in Cocoa to my Cape Canaveral residence. Scheduled for completion on Wednesday - completed on Tuesday and the car was perfect.I strongly recommend Sam and her Gerber team. They over-deliver and make it a pleasant experience.Service: Painting

  Sara Fellows
2 years ago
I had to take my car back 3 TIMES, for them to fix the front fender! It kept popping out. This last time I was told there had been a change in several unsatisfactory employees; so this time would be the last.....This crew seemed much nicer also!Took my 2017 Nissan Sentra back today 3/24, so Gerber could put a new bumper on. I was mistaken it was the bumper all along! Being "old school" it looks like the fender to me! Was told it would take most of the day to fix it. Hope this fixes the problem for good!

  ellyn chafitz
6 months ago
i came in with a loose bumper. orlando the gm, had me fixed up and on the road in a new york minute. at no charge. highly recommend them.

  Rick Scott
5 years ago
I had a 7 month old car that was hit, damaging the front fender and hood. Gerber repaired it to brand new condition! I was bracing myself to see a different finish to the fender than what the factory paint was, but I was totally impressed as it was near perfect! They kept me informed of the progress the entire process and every person there was friendly and helpful! I will return to them for bodywork.

  R J
4 years ago
My girl took the advice of Geico to go to their preferred vendor against my advice and here we are 3 weeks in and no car. 2 weeks ago we were told it would be finished on a Wednesday but that turned into Friday quickly. Then it was pushed to the following Tuesday. Nope still no car but was told they are finishing it up soon and would be ready now on either Thursday or Friday....That came and went and was told but they are washing the car and finishing the details. Nope...Not ready last Friday either....Then told glass was being installed....Ummmmm..How? When the car was being washed and cleaned up from the repair the previous week?? Then just this past Tuesday 01/21/20 we are told the guy working on the car that was supposed to finish it that day called out sick. Now it's Thursday...Still no car and no word. Do not take your car to this Cocoa location. Apparently the Orlando shops for Gerber get 4.6-4.8 ratings compared to 3.6 here. The numbers don't lie folks.

  Mr T
4 years ago
Do not go to the cocoa location on US1. After a collision in July 2019 geico recommended taking my vehicle there. They placed aftermarket bumper and fender on my vehicle and tried giving it back to me with fender and hood not aligned and the bumper visibly unclipped fender s on both sides. I asked them if the tech even looked at his work and if a manager inspected the completed work and assured it was. Very interesting as my 10 yr old pointed it out to the manager. So lies. They also missed putting the clips back in the wheel wells.After a few months of the bumper continuing to pop out and becoming unclipped Geico told me to take it back. Gerber ordered OEM bumper and fender and handed it back to me visibly unclipped again this time making excuses that the other passenger fender isn t straight and must have been replaced before. Which it never had and even if it had who cares. You charged my insurance for a new bumper and fender and the labor to remove and replace which includes clipping it in.So I m filing a dispute with Geico as Gerber also charged for an alignment that they never performed. They told me this in person and other work to do the job right a 2nd time and it s still not right and clips missing still after bringing up the clips 3 other times.Never go here.

  Chuck Barnhart
2 years ago
river. In to get a quote for a windshield replacement. They don't do them there although the have autoglass signs posted. I was told they refer them out. It has been two weeks and I have not heard back from them with a quote.They however quoted to paint the top of my Jeep Gladiator while I was there.

  drew l
7 years ago
Avoid this place like the plague! If your insurance company suggests this place, laugh in their face and bring it somewhere else. If your deciding on a collision center or paint service, go somewhere else. The inconsistencies are every where.. The collision center will fix the problem but damage other things in the process and not tell you or cover it up. And the paint guy is completely incompetent at his job. My car looked like a puffer fish with all these raised bumps everywhere. They said they would fix the problem, but their idea of fixing it was to just sand down through my clear coat and just give my car back to me. Stay away! Stay happy! This company's only saving grace is the manager "John"... Without his unending pursuit to make the customer happy, my entire experience would have ended in litigation.

  Sharon Ramsey
5 years ago
I have been there 3times. Great experience. They go out of their way to please. They keep you posted on where your car is in the process from start to finish. Employee's we're very friendly and professional. Did an excellent job on my car. I would highly recommend them

  Diana Bueno Rodriguez
a year ago
I give this company a zero, they have been with my car for more than a week without fixing it, they informed me that it only took three days, for this reason I trusted but every day they have an excuse. I have not been able to go to work nor my son to school they are THE WORST.Service: PaintingService: Painting

  Jenny Davis
4 years ago
Listen to Drew I, a few reviews down.My insurance company recommended this place to me for the first time, which they've always taken it the the Chevy garage on 520.Pretty dissatisfied.I got my car back with my rear passenger door lock busted, then they proceeded to tell me they didnt do anything with the rear door. I have a piece of the plastic sitting in my vehicle as proof as well, didnt notice it till i arrived home. It was on the invoice that they sure did do things to my rear door.They proceeded to go ahead and order the part, I'll update once that is fixed. Then i get home, i try to lock up my car.Now my front passenger door doesnt even lock.I just recently gotten a brand new passenger side door handle installed, it doesnt even look like the same one, looks like one from a salvage yard.But unless its called something else, i didnt see that on my invoice either. I was explained that someone called in sick that day, but how about you call people back and keep them updated about whats going on.I understand my vehicle is old, but its all some people can afford. I expect it to be treated with respect.

  Haley Bloom
a year ago
Gerber collision Cocoa was awesome and very helpful during the whole process of my collision repair. Thanks again!! :)Services: Painting, Body & TrimServices: Painting, Body & Trim

  David Sharninghouse
a year ago
They were super friendly and went above and beyond. Brandi is extremely good at making the process smooth and less intimidating. Big thank you!Service: Body & TrimService: Body & Trim

  Susan Zimmerman
6 years ago
I went in for an estimate yesterday for some damage to my car. Once the estimator looked at it, he brought out the general manager and they simply set it back into place with no charge whatsoever. When does that ever happen?

  Sebastian Piccione
3 years ago
They were super fast, got my car up and running, and even fixed the horn that a different location forgot to do previously.The staff were all great. Of all the Brevard Gerber locations, they are by far the best.

  Alejandro Bumper man Suarez
3 months ago
Love bring my car here

  Aleksandr yjan
9 months ago
Richy and Ricky were very helpful explaining repair process

  steven rose
5 years ago
Sons truck was rearended. Benji evaluated the truck to assess the damage and did a good job. Thanks for the help!

  Lucinda Coyer
6 years ago
Horrible.... 3rd time here in 2 weeks for them to put a wheel cover on...( had it for 8 days) AND they forgot to order the reflector that goes with the cover.....

  Robert Humker
4 years ago
Website indicates they are open Saturdays. Called and the girl said no one was there just the office staff. Skip these characters too.