Ford of Clermont Fleet Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carlos Avalos
2 weeks ago
Since January 2nd, I keep begging for a resolution that never seems to come, only more excuses. I have been calling weekly, and I see no resolution in sight. I need to leave for New York soon. A fact I have explained numerous times. I keep asking for an extension from my employer, and I'm running out of time.

  Mickey Carter
10 months ago
The interior light had fell out of my Nissan, I had bought a new part but couldn t get it installed. Ford Collision of Clermont installed it in 5 min no charge. Even on a holiday they were friendly and did the job immediately. I highly recommend them.

  Elijah Trees
a year ago
I got in a accident which totaled my car. They could either deem it a total loss, or fix it. I think they made the decision to help me because of the state of the car market, which was extremely generous! They even paint matched the new hood and bumper exactly to look like my custom paint! They had it for about a month and I was overjoyed to finally get "Carl" back. The only problem is it wasn't fixed. The engine overheated and started smoking on the way home. It took me a month and a half of fighting to get them to take it back and they've had it for just under a month with NO updates! I totally understand why they are disappointed and don't want to take my car back, and I'm especially disappointed I haven't been able to drive for over 3 months! But regardless I'm still very disappointed. I know they were breaking the rules so I could have my car back, and I certainly don't want to see someone fired over this, but I do need a car sooner rather than later.P.s I cannot have a rental because I am under 18 by 2 months. At this point I might be driving a rental before I get my car back :'(

  HUBERT
a year ago
The best collision center I have ever had the deal with.Ruben and his staff are amazing to work with they help me with the rent a car they helped me with my insurance company geico insurance is extremely difficult to work with but Ruben made it easy he was able to communicate for me.Geico did not communicate to me at all...It is one of the worst insurance companies to deal with but thanks to Ruben and his staff they made everything a pleasure 5 stars in my book.

  Eddie Duvall
4 years ago
Jack, Priscilla and the rest of the team did an amazing job, from beginning to end I was well taken care of. I received a thorough review of the proposed work to be done, accurate pricing and a reasonable projected date of completion. They communicated progress and delays. It seemed every time I thought "I wonder what's going on?" I would get an update. Rental car was sent right over, no waiting. I can't wait for my next accident, I know just where I am bringing my vehicle! Thanks!

  Brandon Vang
4 years ago
Dropped car off, but got no ETA of when it would be finished. Called a week later, to find out it still needed to be put together and painted. Repair estimate said 29 hours. Assuming they work on it 6 hours a day in a 8 hour work day, it should take 5 days, and 3 to 7 days for shipping of parts, so 8 to 12 days. Its been 13 (Wednesday) days, and there's no guarantee it'll be done this week, and they don't operate on weekends, so it would be at least 18 days total til they finished.Don was great before I dropped off my car. Phenomenal communication because he kept checking up on me to see if my estimate for my car insurance was complete. But once I dropped off my car, communication stopped, and now I have to rent a car for 3 weeks now.Biggest weakness is communication throughout repair process. Just a solid ETA from the beginning for peace of mind and allowing me to properly manage my finances and rental would be nice because I dont know if I am renting longer than necessary.

  Jesse roland
2 years ago
Im giving them 2 stars because the finished product was actually very professional. That being said, the process was a nightmare. Don reflects very poorly on this business, because to be quite frank, he lied on multiple occasions. He originally told me that it would be by the end of the week it would be finished, everything was done and it was waiting on the bed to be finished and put back on, I put back on. I drove up myself to check on progress and nothing had been done. It was almost a month after that we finally got our truck back. The insurance company had stopped payment on our rental because it took so long to repair, so Ford said they would pick up the bill for the rental until the truck was done. Ok, good, 3 weeks later I get a call from Enterprise telling me that the truck was late and I had a $600 balance. So I called Don, BIG MISTAKE. He never called to let them know that Ford was to be billed, so I thought he would immediately remedy it. Again, wishful thinking. He never did, Enterprise had to call them to straighten everything out. Bottom line is the repair is 5/5. The Communication and professionalism by Don -5/5Service: Body & Trim

  Nelle Hedrick
8 months ago
I have always been happy with the service that I received there. Questions are always answered and they are super nice to the customers.

  Chris Ober
3 years ago
Took my truck back for unfit work (paint). Dropped off Monday. Work completed Tuesday by 11am. Called trying to find out when I can pickup. Wednesday 3pm. Still no return call. I think they just want me to think they are still working on it. I only hope it's cleaner then when I got it back the first time. Lack of communication.Service: PaintingService: Painting

  Mike
3 years ago
Thank you for making things right. I appreciate it.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Desiree
4 years ago
They do a good job but takes a long time. I was out of my car for atleast two months. The repairs were not serious they are just really slow. The work was good.

  S D
7 years ago
Love love love love their collision body shop! Everyone did heck of a good job on my car despite it took quite awhile but they will always try to fix it. Really appreciate the work and dedication you guys have.

  John Yates
4 years ago
Great work really did a nice job on my truck went the extra mile to make sure I was satisfied and my truck was fixed right.

  Cody Steele
6 years ago
Tom and team at this location are amazing. So grateful Jeep Napleton referred this body shop. Don't look any further.

  Roy Russell Jr
5 years ago
Initial contact went very well. Don was very thorough and professional. Repair work yet to be completed. Will update comment once work is done.

  Annamaria Heyliger-Hector
4 years ago
The staff is very professional. Mr. Don Harvey is very detail oriented, knowledgeable and gracious. I highly recommend this establishment.

  Robert Mitchell
5 years ago
They have a nice and easy to talk to crew, they try there best to give us deals and work for us.

  Rachael Biehler
6 years ago
We love Tom! He is amazing at his job and when it comes to customer service..#1!

  ben whitman
a year ago
Did a great job rebuilding my company car

  Jonathan Chinchay
3 years ago
Great Service!! I went for an auto repair and did a good job!!!

  Donald Mccarty
a year ago
So far very nice and professional

  Caitlyn Britton
2 years ago
Very accommodating to your schedule and very knowledgeable

  Paul Beutler
11 months ago
Actually listened to my issue

  Alexander Bruno
6 years ago
Fast, friendly and the job was done correctly.

  Darlene K Farabaugh
4 years ago
Great job. Love this place

  Tom Molloy
6 years ago
Tom Pritchard is a super hero

  Yolanda Monjure
6 years ago
Very friendly empkoyee!

  B Bates
5 years ago
Great body shop

  Beetle Bailey
4 years ago
Awesome repairs.

  Antonio Velazquez
4 years ago
Very kind and attentiveMuy amables y atentos