Chiefland Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Corbin Munden
3 days ago
The hospitality here is immaculate. The manger Mrs. Jennifer was pleasant to us, as well as Mrs. Jessica, and Mr. Chris. They were both very generous and offered us amazing service. The technician Mr. Billy was also very professional and did an outstanding job. Overall an amazing experience.

  Jim Wicker
3 months ago
Talked to Jake the service manager yesterday. Said he would give my VIN to parts dept to check on availability and call me right back. Never heard back from him at all. Called today, jake was not there so I had to talk with another. Gave him my VIN 3 times and he still couldn't get it right. He was a total idiot and wound up hanging up on me. Called back and got another moron who wanted to give me attitude. Wound up telling them to stuff it. Absolutely no customer service at all. Total waste of time trying to deal with the handicap.

  Laura Fullen
6 months ago
Our Rangers electronics on the dash went nuts. We pulled off the road and turned it off. Wouldn t crank back up. Took a second tow company and three hours just to get started to Chiefland Ford. Once we arrived they were professional and showed honest concern for us which made me feel better and confident they could fix our truck. Electronics can be tricky and Chiefland called for corporate assistance to help locate the problem quickly. They were understanding of my concerns and needing our truck back as quickly as possible. Every time I called they were professional and gave me honest answers even when the answer was we don t know where the short is and we re getting help from Ford support to find it. They never made me feel I was calling too often or being a pain which I appreciate. I recommend their service and repair team and all the staff who made us feel understood and valued as we tried to also be patient and understanding as they searched for a short which required the dashboard to be removed to reach it. Couldn t tell the dash had been pulled out and put back when we got it and we were excited and thankful to get the call just before closing on Friday afternoon and them saying it s ready! Come on and get it! We will be here waiting on you!Services: Electrical repair, Auto battery replacement, Electrical

  Gary Streeter
7 months ago
Great service. Jake gladly took us in for service when the other Ford dealers all around weren't able to help. We were in and out within one day and we appreciate the friendliness, professionalism and courteous service we received. Thank you, Jake and technicians!Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Gavin Foreman
5 months ago
I was out of town for work and needed a oil change ASAP. I called the service department, explained my problem and they were able to get me in that day. Both Jake and Justin were very kind as well as courteous, Thank you for your help.

  Kai Luckan
3 months ago
They are very creative inventing fees in addition to their advertised prices. Be prepared to pay several thousand more than you expect. Do not trust their advertised prices.

  Sdm Sdm
5 months ago
Tried to buy a Ranger yesterday, at advertised price.Added fees of:$3984$1184$671In addition to taxes.I recommend you do not waste your time.

  Richie r
10 months ago
Thank You for taking a look and getting my car ready so fast. This was deff worth the ride over to save money and get guaranteed good serviceServices: Air & cabin filter replacement, Steering & suspension repair, Electrical, Auto engine diagnostic, Air conditioningServices: Air & cabin filter replacement, Steering & suspension repair, Electrical, Auto engine diagnostic, Air conditioning

  Andrea Townsley
7 months ago
Went last week for an oil change and to diagnose a possible transmission problem due to some noises and vibrations. Waited three hours in their filthy lounge with my infant to be told they drove it and didn t feel or hear anything. They just suggested a transmission service due to being close to 100k miles.Made an appt for the transmission service with Ford in Ocala instead, and come to find out, the issue is stemming from the recall on the drive shaft coupling which I was unaware of. It is so bad that the Ocala location will not let me leave and they are working on getting me a loaner until the part comes in.How did Chiefland not realize this was the issue?? I highly doubt I could have gotten a loaner from them also. The grossness of the facility is unlike anything I ve ever seen - the Fords I ve always been to are nice inside and out. Needless to say, they did not earn my future business. I ll drive twice as far to Ocala.

  Wendy Jennings
7 months ago
I was down visiting family and had a car issue. I called them to see if they could take a look at my car. I will mention my car is a Honda but I do see other car types in their parking lot. I spoke with a very rude man that told me my car was to new to look for them to fix and dont I realize they are a Ford dealership not honda. Wow. Well that was a big mistake since they work on commission. My son was with me and he was looking to buy a new Ford truck. We went to another Ford dealership was treated wonderful and my son bought himself a brand new truck..I would highly recommended if your not a people person maybe you should work with different type of career. I wonder how many sales this man has lost the company..

  Frank Cowart
7 months ago
The oil change was done on time. I inquired about tire rotation and was told that it wasn t needed until the 20k oil change. I checked with Ford and it should have been done at 10k. Do not using them again.Service: Oil changeService: Oil change

  Jesse Jones
10 months ago
I had my regular oil change and tire rotation. After a few day I was in Gainesville and an employee of the place I was doing business, brought it to my attention that I had loose lugs. Two lugs on the passenger side rear were just before coming off. I tightened them as much as I could and the use my tire tool and finished them. I then checked the passenger front and all lugs weren t tightened. I tightened them and then tightened the driver side rear . Each nut was at least a 3/4 turn on my tool. The driver side front was ok.

  Nickey Kimberlin
8 months ago
My van was brought in to have an alignment and check the motor mounts on the 4th of August I thought they were broke. After they look at it they tell me my struts are broke. Okay so I tell them to go ahead and replace them, before I left I made sure to clarify that they would also be doing the alignment because I knew the van needed that. The man informed me they would do it. When I got my van back the steering wheel has to be turned to the side to go straight the alignment was NOT done, nor was it on the paperwork. I called twice about it needed this to be fixed due to me thinking it was going to be done I had new tires with warranties put on my vehicle. They were suppose to call me back by Thursday 10th or Friday 11th, I waited it's the 14th and I still haven't heard from them. So my new tires does get anymore damage and im not driving my 3 and 5 year olds around in a vehicle that badly needs an alignment I have an appointment with another repair shop tomorrow.

  Pam Llorens
9 months ago
Excellent service from the moment I walked in for my appointment. On time and very professional . The service manager is efficient and professional. He was attentive and helped me with a cat stuck in my car as well. I hope he will stay there as he is the best I seen since I bought my other escape in 2017 . The work was done promptly . Five stars !!!Services: Tire rotations, Oil change

  Steve Camp
a year ago
I spent over nine hours having the 150k mile fluids change, belts changed, and the diagnosis and repair of a "check engine" light problem. Although I checked the day before and they said they the necessary belts and parts I had to wait for the delivery of the transmission filter from Ocala and they ended up not having the second belt.While I gave them the correct code, which was later confirmed by O'Riely Autoparts and a different mechanic, they came up with a different code and performed an induction service that did not help, to the tune of $290. The following day I noticed oil on my drive which turned out to be transmission fluid from a leaking seal which was caused by them changing the transmission fluid, for the fee of $627. . Lastly they only replace one of two belts.Services: General repairs & maintenance, Auto engine diagnostic, Tire rotations, Auto maintenance, Oil change

  Jami Claire
a year ago
Very quick in and out. They recommended a full front brake job but my regular mechanic pulled it apart and at most, it only needs one side rotor turned and new pads. I don't like being upsold just because I'm a woman.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Diane Flint
9 months ago
Ralph Lipps went above & beyond getting the body work done on my car. Chiefland Ford did an exceptional job in a timely fashion.Thank you all so much!Service: Auto body & trim repairService: Auto body & trim repair

  Thomas Rittenhouse
8 months ago
Appointment easily obtained. Took my car promptly on arrival. Friendly staff. Work completed in a timely manner. Very satisfied.Service: Oil changeService: Oil change

  Richard Panek
a year ago
Was very impressed. Shop has been cleaned up since last time I was there and the technicians were fast. The service manager was courteous. Keep up the great work.Service: Oil changeService: Oil change

  Rick Poock
11 months ago
I was in right place at right time. The sale went smooth and Kudos to Teddie the salesman and the service man did an awesome job prepping the car.

  Stephen Cooper
a year ago
I took my Ford F250 in for a warranty repair and they completed the job in about an hour. The only issue I have is that they only do warranty repairs on Friday. This is inconvenient and would result in them keeping the vehicle over the weekend if parts or other issues came up.

  Tammy Stallings
a year ago
Service department is always accommodating and friendly. I've been using chiefland Ford for buying and servicing my cars and trucks for over 7 years. My family has for over 10.Service: Oil changeService: Oil change

  Brette Williams
a year ago
Sunroof jammed- Matthew took real ownership of finding the solution and with the supply chain issues that was no easy feat. I appreciate the communication and efforts and am grateful for and pleased with the results.Service: ElectricalService: Electrical

  Philip Teston
8 months ago
Ralph was great! He found a part that was on backorder and got me back on the road.

  Charles Reese
a year ago
The people were friendly and helpful The work done was finished in about a hour it's small but I have no complaints.Services: Vehicle safety inspection, Oil changeServices: Vehicle safety inspection, Oil change

  Skye Johnson
9 months ago
Oil change and tire rotation, done in a timely manner and the tech was very nice and helpfulServices: Tires, Oil changeServices: Tires, Oil change

  AJ Brown
a year ago
The guys at Chiefland Ford are very professional and courteous! Thanks for helping me with my locked tire lugs!! Thanks again !Service: Oil changeService: Oil change

  Newnan Sanchez
3 months ago
Good service, reasonable price

  Debbie Newton
a year ago
Matthew was very friendly and knowledgeable. Other staff very friendly. Oil change done and car cleaned. Thank you.Service: Oil changeService: Oil change

  Steven Raykis
a year ago
Thanks for taking care of my F-150 by far the best service department in Florida!