Jensen's Twin Palm Cottages & Marina Resort

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jerry Kyle
a year ago
Just wanted to say we ve been coming here for over eight years with kids from toddlers to teenagers and still can t be any more impressed with the people at Jensen s marina. Particularly here lately Jesse dove down to save my wife s cell phone. They have taught my kids to cast nets, rented us boats every year, and lots of help with tackle. Thanks again to Jensen s for another great year!

  Holly Sitts
a year ago
My husband and I booked reservations to stay in one of the cottages for a week and a half and a water taxi island tour for one day.Cottage Experience:We checked in at the suggested time (3pm) and when we entered the cottage, the thermostat read that the room was 77 degrees but set at 72. We thought nothing of it at first because we assumed it was that way due to the door being open while bringing our stuff in. We closed the curtains to try and cool the room down, but two hours later the temperature stayed the same. We mentioned it to the office, and they had an AC guy come out (long story short, nothing was reported to Jensen s or Royal Shell on what was wrong with the AC like the guy told us would happen).The next day my husband went to the office to say the AC still wasn t working, and we were told we were freezing the system and 74 should be an acceptable temperature to have our cottage at. (We have our house at 74 during the WINTER time up North but okay..)We then called Royal Shell for an update on our AC situation since Jensen s wasn t trying to help and no one was aware of the issue. They had yet another AC guy come out. We made sure to talk to him while he was outside and he said that this was the third time he was at this cottage in the past month, the coils are rusted which is not bringing cold air into the cottage, and there was nothing he could do about it other than replace the whole unit. That was the final straw for us and we immediately packed our stuff and requested a refund, which thankfully we were given.In addition to the AC issue, we struggled with parking. The cone that had our reserved parking sign on it was moved multiple times by other people and one time turned around and hidden in the nearby bushes. When my husband brought this up to the office, there was nothing they could do to enforce parking even though there are multiple signs in the parking lot that says unauthorized vehicles will be towed.Water Taxi Experience:I called to make a reservation back on June 6th for my husband and I to take a water taxi island tour. I was never given a confirmation email which should ve been a red flag but I thought nothing of it at the time. The deposit was charged to my card. We show up for our reservation only for it to not be in their system at all even though they charged my card.Thankfully this was an easier situation and we were able to cancel the trip and get the deposit refunded.I am VERY disappointed in our experience at Jensen s. I have been coming to Sanibel my whole life (27 years. My grandma started the tradition of us coming down here back in the 70s). My parents honeymooned on Captiva and I was beyond excited for us to Honeymoon as well.This was the WORST experience I ve had (including my family s experiences in the 40+ years we ve been coming down).

  Robbie Blackwell
2 years ago
We have rented a boat here to fish while on vacation for about the last 4 years. Great people here and good rates on boat rentals. They were very helpful explaining the water ways in the area prior to going out. Beautiful marina on Captiva Island, you can watch the Manatee right off the dock. I would recommend this place.

  Juan Pedro Percenter
a year ago
We rented a boat. It was a junk heap. Rust and dents everywhere. They were not ready at the appointment time and we didn t get the boat until 40 minutes later. They never cleaned the pontoons and they were full of barnacles, so the boat would not get up to speed. It was terribly slow so we could not go to the places we wanted. Afterwards we asked for a a discount because of the poor condition but they said no.Nobody here cares about the customer, just about taking money out of your pocket. Go someplace else. This place is a disaster.

  Lori Buckingham
2 years ago
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  Brittney Hale
4 years ago
My family & I have been vacationing here for years. The cottages and apartments are great, very clean and have all the comforts of home! The staff is friendly & very helpful, always willing to give advice for local fishing, shelling & boating spots. They are perfectly located on Captiva, close to nearby beach access & local restaurants. We love ending our days sitting by the water grilling out and watching the manatees.

  Lori M.
3 years ago
Great place, laid back & casual. Friendly staff. We felt well informed & equipped to rent a boat, find our way to a state park 45 min away & had the beach all to ourselves! Everything you need to enjoy a day on the water was at hand. We do plan to return. Highly recommended.

  Leslie C
5 years ago
My husband and I have been going to Jensen's Marina Cottages for more than a decade. We love it there. The Jensen brothers are always friendly and helpful as well as everyone else who works there.We usually stay in the upstairs cottage #11 but have stayed in a few other cottages also. The rooms are bright and clean. They've really done a good job making the place feel like home. Every year we go they've updated something else to make the vacation even better.We've rented boats a couple of times and really enjoyed the places you can go. The marina is located in a convenient spot. Easy to get in and out of.I would give them 10 stars if I could!

  Terry KP
2 years ago
Had a boat take us (4 women) to Cabbage Key along with a bunch of heavy gear. They were awesome! Went above & beyond to help us. From making arrangements with Cody, to Capt Paul who took us out to Capt Trevor who picked us up, it was a great experience. Thank you!

  Gordon Simle
2 years ago
The staff at Jensen's boat rentals are always so helpful and friendly. They take whatever time is necessary to insure you have a safe and fun day. Boats are well maintained. Navigation charts are explained thoroughly.

  Martha Garren
6 years ago
Visiting Jensen's is like step back in time to a more peaceful, happy, safe place. We've been here many times. It's a great place to bring the kids and reconnect with the family. The Jensen Brothers are wondering hosts and the rooms are immaculate! Great views and you can fish right off the dock. Love this place!

  Marcela Mora
a month ago
Missing the old Jensen s.. after the sale its just not the same

  Jennifer Burke
2 years ago
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  Mario MarioSellsFlorida Dominguez P.A. CRS
4 years ago
Been coming here for over 20 years and not once have we ever been disappointed! Jimmy, John, and the rest of the entire staff treat you and make you feel like family. The island feel you get here is 2nd to none. We come 2-4 times a year, stay at the cottages and dock our boat here. Its our absolute favorite place to go beach and island hopping on our boat. Thank you Jensen's for over 2 decades of outstanding memories and fun!!! To many more...cheers!

  Jeff Charette
3 years ago
Love this place! First came upon almost 10 years ago while staying in Captiva. Stayed in one if thecottages a couple years later and thoroughly enjoyed it! We were back on the island again and stopped by to look for the manatees. The staff is super friendly and kind!

  Matt Bowman
2 years ago
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  Ken Hill
2 years ago
Had reservations for months for a pontoon for 11 adults. Checked the day before to confirm. Called the morning of again just because. Show up and our boat is rented...really! We were told things happen and that our boat was actually given to someone that showed up before us without a reservation. We were offered another boat that didn t even accommodate the number of people in our party. Honestly, we were never even offered an apology. The new owners have a lot to learn about customer service.

  Sara VonDerHeide
4 years ago
5 stars are not enough for Jensen's. Absolutely loved staying there and watching the sun rise every morning from the dock. Staff is so friendly... Everything you need is within walking distance - the beach, food, and Starbucks. I cannot wait to come back.

  Randall Geraghty
4 years ago
Enjoyed it very much. Love that they have all types of cabins for you to choose from. Has it's own dock for storing your boat while your there and a private boat ramp aswell.Beds are a little stiff but still a great stay.

  Jennifer Ashley
4 years ago
If you want to get away from the world and just relax, this is the place for you. We met so many awesome people that come here year after year and some several times a year. I feel like I have known them forever. We loved our stay and have already booked for next year!!

  Douglas Stegeman
2 years ago
Last time we rented, the boat broke down, this time the boat burned an excessive amount of fuel. However the staff was willing to work with us, so were giving it another shot next week. Had the staff not worked with us, I'd rate it at 1 star. So hopefully the boat wont break down or be malfunctioning on our next trip!

  Mike Thompson
2 years ago
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  beverly steinbook
3 years ago
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  Lauren Hill
2 years ago
SUPER disappointed in our experience with Jensen s Marina this summer! What s the point of making a reservation?! Our family has visited Captiva + used Jensen s for 10+ years now. We made a reservation 2+ months ago and paid a deposit in advance. We called the day before to confirm, as well as the morning of and were told everything was good to go! We showed up, on time for our reservation, only to be told that they had given away our boat to a group with a larger party. They offered us another boat that wouldn t fit our party size and no apology. Just told things happen. Will be finding another Marina for our annual vacation.

  K Davis
4 years ago
Everyone was so nice at Jensen s. Definitely plan to stay again. Our rental room had a gigantic banana tree out in front. So beautiful! Quaint tiny little museum next to the water where matinees are often spotted.

  G E H
4 years ago
We rented 2 boats today. We were out all day and had lots of fun. We went to Cabbage Key for lunch, swimming at the lagoon, fishing and just running around. We saw dozens of dolphins. The staff at Jensen's was terrific.

  Jeanie SheBug Parker
5 years ago
What a great place! It's our first time here. We are in #12 which is upstairs. It's clean, comfortable, with windows all around to let in light. The views are great. Not of the water but nice nonetheless. The staff have been awesome too!

  Sara Ziel
a year ago
We didn t actually stay at the cottages, or rent a boat - but heard a tip about the manatees right out front - and they were right! Such a cool spot - would definitely stay there just to see the manatees all the time!

  Steven Hinkle
5 years ago
We took a one hour boat ride with Captain Jeff. Just awesome. He knew exactly where the dolphins were and was able to get them to "play." The were jumping so close to our boat I thought they were going to jump in! He took us around the bay and out to the golf and was so kind to our four kids. I wish I could give it more than five stars. It was one of the coolest experiences not only on vacation but in our lives! Thanks Capt. Jeff and to everyone else who was so nice at Jensens!

  Bear
3 years ago
This is what old Captiva was like, as far as they can take it. The cash register isn't an old cigar box anymore, but the person running it was smiling, helpful and courteous, just like in the old days. Our apartment was extremely clean, well-appointed, with nice comfortable furniture, and plenty of space. We lived and worked on Captiva in the last twenty years of the twentieth century, and it's so great that the Jensens strive to keep it friendly and warm, just like we remember it.