Istachatta Heat
4.4 (37)
28135 Oakdene Dr, Brooksville, FL 34601
(352) 797-5577
istachatta.com
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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
HalferLand Performance _The J-Series Freak's_
6 months ago
Overall great guys and quality work. I believe they are under new ownership so there will be some growing pains, but nonetheless they knocked it out. Called around 5pm, pretty much close of business for them, so it's awesome they not only answered but also showed up without excuses. I was told a tech would be out ASAP. They said a call or text would be sent but never did, but they did show up in less than an hour..so zero grips there (rather they show up then receive a text saying they're not coming). Anyways, I pretty much diagnosed the issue myself, bad blower motor but they confirmed it as well. They had to run back to pick up the motor from their facility but were back in around 30min and completely finished the install around 7:30-8pm.In sum I'm happy with the service. They did what they said they would, pricing was fair enough considering if I did the work we would be without AC for over a week waiting for the new motor and that + labor + driving has to be accounted for...so as mentioned VERY HAPPY. Slept like a baby with the ice cold AC!
Cody Eaves
8 months ago
I contacted Istachatta Heat and Air because I had a mini split unit that had leaked out its refrigerant and would no longer blow cold. Charlie showed up with his tech and quickly diagnosed and found the leak then recharged the system, all within 4 hours of me calling. They surely saved my family from a miserable weekend in this summer heat. Would definitely recommend and give them business again.Service: A/C system maintenance
judith rogers
5 months ago
How sad that what was once such a top notch company has gone down hill all because of someone who admitted they (in the office, I assume) call him, Mr. Grouchy. While the lady in the office was nice and assured me it would be no trouble for Charles to come out on Sunday, and no extra charge, because he was going to be in Tampa the following week that was NOT who I greeted in my attic. I said hello and asked him how he was. He replied, nastily, It s Sunday morning and I m up in YOUR ATTIC. HOW DO YOU THINK I AM?! Turns out this man s name was Charles, too. I sure wish I had gotten the other one! He even overcharged us by $40. I hope he never comes back. When I told him that the lady in the office was quite nice and had said there was no problem with the Sunday call, he said, yeah, she sitting in her comfortable house all day long. Wow! Never again!
Jeana Houghton
2 years ago
We had Istachatta install new system a few years ago in July. The guys were great even though it was hot and difficult. Our ac stopped working the other night and they had a technician here the next day. Art is knowledgeable, friendly and fast. The owner called the next day to make sure all was done. This company is honest and cares about the quality and cost of parts and service. Our neighbor recommended them to us 6 years ago and now we recommend them to others.Services: A/C system maintenance, A/C system repair, Install AC
David Miller
a year ago
Arrived in town on a Saturday to find the A/C on the family vacation home was not operating. Since I was just visiting I searched by proximity to me and called Istachatta Heat and A/C and left a message on the voice mail asking for a call back. My call was returned in a few minutes, the technician arrived under an hour later. Initial diagnosis indicated a new blower motor was needed. Since the unit is under factory warranty we decided to get the factory replacement and live with the heat for a weekend. (Worth noting: a after market blower motor was on the service truck and if unit was not under warranty I would have purchased it that day) The factory part was ordered and Istachatta handled the warranty paperwork and installation after it arrived on a later date. My next weekend I was able to enjoy cold a/c.My particular A/C warranty only covers parts, so Labor and shipping were paid by me.I feel Istachatta's prices and service were both excellent, I was treated fair and square, and felt good paying them for the service provided, and will use again or refer to a neighbor.If your A/C is broke and you dont know who to call Use Istachatta with confidenceService: A/C system repair
Lorie Siler
3 years ago
This is the second time I've used this company. My phone call was answered promptly and I was treated with kindness and care. Art is a very knowledgeable, patient and kind person. When he ran into an issue he just systematically worked the problems until everything was as it should be. The only thing I'm sorry to say is I forgot the name of his assistant technician. A very helpful and alert young man! I'll be using them regularly and will not hesitate to recommend them to others.Services: A/C system maintenance, A/C system repair, Ductless heating & A/C services
Tressie Whysong
a year ago
Our AC quit working. The tech was here within 3 hours. Put in a loaner replacement motor until ours could be shipped. However, when returning for a second job they only did half of the listed work due to structural issues but still charged the full price plus sn extra 4% for using a credit card.Service: A/C system repairService: A/C system repair
Bryce Bailey
2 years ago
I've used Istachatta heat and air for all my air conditioning needs for the last several years. They have always been super quick to get out to your house and fix the problem for a reasonable price. Could not recommend more. A++
Iggy Boo
5 years ago
Unbelievable and actually quite sad. Attempted to schedule a "seasonal" service for my a/c. We've used Istachatta for several years previously and they did the job well. So I tried them again this year. After four (4) phone calls spanning six (6) weeks, mind you I was given a timeline of one-two week behind schedule... They completely dropped the ball. Each time I called, I got excuse after excuse of what they had going on, a promise to be called back when "they're able to come out", and a condescending tone from the woman who answered the phone after I reminded her I had already called to schedule... I went with another service company.To be honest.... I won't ever use them again. Not because they're not capable... But because their customer service is pathetic. I'm livid I waited so long. Be prepared for the run around if you need something simple. In Florida, proper a/c maintenance is a no brainer.... The next seasonal service you need; use your brain and call someone else. Istachatta has lost their way.Update:I FINALLY got a call to schedule my seasonal service.... Oddly enough, the call came 4 days after my initial post. I informed them I went with another a/c service provider; the excuses flew but not one apology. Got ridiculed with guilt about what would I expect if my a/c went out... I politely told the woman I'd expect the same quality service I got from the provider that performed my seasonal. We won't be using Istachatta again.
Sean Kraus
3 years ago
With everyone's air going out because of the Florida heat, Instachatta heat and air was really helpful! They returned all my calls and worked with my schedule! Art and Randi did a great job getting my air back up and running for a reasonable price! Thanks:)
Chuck Hale
a month ago
Great group of people and amazing owners.
Jody
3 years ago
I had a great experience with Istachatta heating and air. The technician Art and Randi was the best that we had. I will recommend them to any and everyone that has a heating or air problem. Thank you Art and Randi for your diligence in diagnosing and fixing the problem.
Katherine Strong
4 years ago
Have known Jim & Marilee for 15+ years. Honest, trustworthy and reliable, which is why Jim is in demand. More than fair prices. Highly recommend!
Jody Watson
2 years ago
The things folks find out about people they thought was good. I'm not saying any names ... I will say this what's in the dark will come to light. I can not believe that you don't mind your daughter being...done that way n your ok with it.
Marilee
5 years ago
Love working with these hard-working, dedicated folks! Techs are top notch! Very knowledgeable & factory trained - wont sell you something you don't need! A+
Betty M
6 years ago
The most competent, helpful and effective A/C & Heating Corporation I've ever had the pleasure (!) of dealing with. Great, honest people!
Robert Swann
2 years ago
Prompt, professional, and affordable. Our contact was Lynn and she has absolutely the greatest!
Annette Himes
3 years ago
We are using and old unit and we have had an issue every year for past 5. These people have helped us keep it going. Many thanks!
unicorncowboy1
11 months ago
The price for an inspection went up and was more than he quoted
gf.greatlife
a year ago
This is a wonderful company. We've used them for decades and wouldn't ever use anyone else!
Dave Rosenberger (Coast Guard Dave)
3 years ago
They are honest, professional and aim to please. One could not do any better with anyone else, truly they earned the 5 stars.
Da Bear
6 years ago
SO FAR AWESOME. I DID MY HOMEWORK & HAD 5 DIFFERENT A/C CONTRACTORS OUT HERE FOR MY A/C REPLACEMENT JOB THRU PACE PROG. AND SO FAR I AM INTRIGUED WITH THESE FOLKS. NOT ONLY WAS THEIR PRICE FAIR, BUT IT WAS THE BEST OUT OF ALL 5 AND THEY ALSO ARE DOING WAY MUCH MORE THEN ALL 5 OTHERS SAID THEY WOULD DO AND AT NO EXTRA CHARGE, WOW IS WHAT WE SAID TOO. THEY ARE SCHEDULED TO INSTALL NEXT WEEK & I WILL UPDATE THIS THEN. WE SEE NO PROBLEMS AS THEY ALREADY HAVE SHOWN GREAT COMMUNICATION, GREAT SKILLS, AWESOME KNOWLEDGE AND THE WILLINGNESS TO WORK & BEND IF NEEDED WHICH IS WAY MORE THEN I CAN SAY FOR THE OTHER 4. SO FAR WE ARE STOKED & CAN'T WAIT TO GET THE NEW BRYANT SYSTEM INSTALLED.
Florence Cohee
2 years ago
They were terrific. Courteous fast and friendly I would recommend them anytime!
Cissy Hancock
4 years ago
They are wonderful....only AC company I would ever use. Trust worthy!!!!
HKR modz
3 years ago
If I could leave y all a no star rating I would . We will take our business somewhere else.
sharon johnson
4 years ago
They're the best & the absolute most reasonable!
William Furtado
4 years ago
great people fast replacement of AC
DUANE FINCH
4 years ago
Great service and price
Dan Nelson
3 years ago
Awesome