Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amy Colter
a month ago
I had the pleasure of dealing with James this evening after a stressful afternoon of mechanical issues with my vehicle. He was beyond knowledgeable and professional and just an all around great guy to deal with. The store was busy and had an exceptionally busy, high grossing day as he was telling the boss over the phone, typing away on the computer and handling a customer simultaneously. A true champ of multitasking under pressure!He hadn't had a spare second to breathe all day. He handled it so well with grace and professionalism. I was so impressed I bought him a drink from the cooler and told him to just breathe and rehydrate. Poor guy looked exhausted but handled it all so flipping great. The service was impeccable and that's just so refreshing these days. I highly recommend this location and James is a superstar imo!

  Diane Amelio
3 days ago
Omg the store manager trainee James was the best auto guy ever. He so knows what he is doing and very professional. He deserves a raise and promotion!!! Thank you James

  Ella Sills
3 weeks ago
I was in your store last week, I was helped by one of your representatives I believe his name may have been Chris, he was more than accommodating and knowledgeable. I definitely left there feeling stress-free thanks to him.

  f seidenii
9 months ago
I am a former master tech. Went there with knowledge that the battery on my 2019 Mini Countryman S All4 was not very easy to install. Being from out of town, I have no tools, but I need to get my car back on the road. I worked with James there at the store, who set me up with EVERYTHING needed to knock out the installation. Within 15 minutes, my core was on the cart, and I was back on the road!Big thanks to James! We both learned how that battery slides out the front due to all that extra bracing on the AWD Sport model I recommend going out of your way to work with these guys at this location.

  Susan Pagano
5 months ago
I was having trouble with the fuel gauge, blinkers and speedometer not working. My headlights, radio and windshield wipers were fine. I decided to stop at AAP to see what I could find out. James was the only person that I saw in the store so he was very busy. When it was my turn, he diagnosed a bad battery and installed a new one within a half hour. In the rain! He was very knowledgeable and friendly.The next day I stopped in to pick up the receipt I had forgotten. Before I left, my car dash said that the battery in my key fob was bad. I went back in and one employee changed the battery but couldn t get the fob back together. A spring had popped out. Finally, after much persistence, James was able to get it back together. He is my hero.As a side note, the manager was scolding the staff out in the store using choice language which should have been done in private.

  Dara Winters
4 months ago
Excellent service, product knowledge & recommendations with James this morning.Such a pleasant, helpful and good experience to start my day.Thank you JamesKeep up the good work

  Sandy S
a month ago
James, the Asst General Manager, was very helpful, professional, and knowledgeable. Prices are reasonable as well. Highly recommend.

  Natasha Bucher
a year ago
James was so helpful helping identify my engine light code. I need it a new air filter , thank you for being so patience and kind.Great customer service

  Evolution
4 months ago
My brother's cluch fan on his BMW Z3 broke. They had the part there within 2 hours. Lent him the tools to fix it in the parking lot. Very Cool!

  Alex Eresten
2 days ago
Guys helped save me some cash on a large purchase. Much appreciated!!

  Bre Siplin
6 months ago
Just came to Advance discount auto, and was greeted by James with such a beautiful spirit. He was very knowledgeable with explaining the different parts that I needed for my vehicle. Hands down the best experience I ve had at an auto store.

  Richard Walker
3 weeks ago
Chris was a great help today! Diagnosed my battery and installed the new one!

  Vincent Caroniti
a month ago
James took really good care of me and will return for all needs thanks James

  Noah Baer
2 months ago
Jacob was the best worker y all have there. He helped me so much

  James McGowen
7 months ago
Got a battery there today, didn't have a ride James one of the manager's actually delivered it to my house. Now that is customer service, if I could give 10 stars I wouldJames thank you so much.

  Shannon Hammacker
7 months ago
My car kept stalling so took it here to have battery tested, it was bad but I bought it here a year ago so it was under warranty!!! Super helpful James helped me and installed new one! Great customer service!

  Aaron Frech
a year ago
As soon as I walked in, I was greeted by one of the employees. I then had to wait in line to get my battery tested which took all of three minutes. The employee, Randy, that took care of me did a phenomenal job and was very knowledgeable about the products. My issue was solved and I was in and out of the business in under 10 minutes. Great service

  Henry Gregory
9 months ago
I really appreciate Brian for helping me. Brian is a really nice dude great customer service. He helped me with front brake pads for my Jeep. He was pleasant to deal with. Thank you Brian

  Toysha Brady
8 months ago
I am so happy everywhere else I went was closed so I could run into Advance. James was such a helpful guy. He clearly knows and loves his job.

  Jesus Alberto Araujo
3 months ago
Excellent costumer service. Great job

  McKinley Vaccaro
9 months ago
I just called to check to see if they had a part before I drove there to grab it. I had a Hyundai Kona, and I kept telling the lady that however, she told me that I must be wrong and that s not a real car. Then a gentleman came on the phone and said oh sorry she had a Honda not Hyundai. As they were walking me through the part that I need and I said, I don t think that s correct, normally when I get it, it s cheaper, it s a small part that has some cardboard piece on it so it s not very expensive, at least it s not when I get it from AutoZone. The man got it real offended by that apparently and said well girlie this isn t auto zone and hung up.

  Solondria Morris
a year ago
I already knew what I needed but your employee James was still helpful even while with a neckbrace and arm in a sling. While I was leaving he was helping put a air filter in a car. Nice to see workers like this still exist.

  Rebecca Trainor
10 months ago
It s hard to find good & helpful workers but Kenny the manager was extremely helpful- I was surprised when he came out and put my cabin filter in and put my glove compartment back together . I ll go back to this store& I already recommended it to my neighbor

  Rebecca Fitzgerald
9 months ago
A simple air top off was not even done properly. The service provider even read the air requirements on the door frames. Then proceeded to over fill on two of my tires. Even after driving I had to go to another tire company to get the air adjusted.

  Isabella Vittorino
a year ago
James from Advance Auto Parts was really helpful trying to diagnose our battery to see if it was in good conditions. He was trying to advice us and what can it be the cause of the problems! Keep it up the good work James!

  rita haney
a year ago
I just want to send out a thank you to everyone that appreciates all of my son James hard work, even though he has injuries, and still giving it his all it s nice to know that people still appreciate good employees that will go above and beyond for their customers one proud mom

  Paaj Haam
a year ago
Kenneth was super knowledgeable of the things needed. He also offered to help install the wipers purchased. I really appreciate the customer service he provided on April 7th 2023.

  Everton Wood
a year ago
Incredibly helpful. I went there to buy a replacement high beam bulb to install myself. And, she literally handed me the receipt, asked me which one was my car, walked over and asked me to pop the hood and installed it for free. Then when I tried to tip her she turned it down and said she wasn't allowed to take it with the cameras all around.

  Carri Schoeller
8 months ago
Buy my replacement windshield wiper blades here and they put them on for no charge. Great price and great service.

  katrina Loverose
a month ago
Had to get quite a few things for the vehicle