NAPA Auto Parts - Key's Auto Supply, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marcus Spalding
2 weeks ago
Not sure if all Napa's are this way but iv went to Big Pine napa twice for parts. First was a throw out bearing. They wanted $180 dollars for it. This is a 35 dollar part all day long.I went the 2nd time for a simple relay.They wanted $20 dollars for it.I bought a 4 pack elsewhere for $12.I don't appreciate the greed and striaght rip off this store does.I honestly hope this store goes bankrupt due to lack of costumers.

  Dennis s
2 months ago
Great staff working here. I had issues with my truck over the course of two days, and different employees assisted me with battery testers, fault analysis, and a battery purchase.

  Kylie Crook
4 months ago
Waited in line with 5 other people while the older gentleman worker talked with the customer about guitars for 20 minutes with no care how many people were in line. Really rude.

  PTAR
a year ago
They literally have everything in stock not like Miami

  Phoenix Mer-Witch (PC)
a month ago
Had exactly what we needed for a long haul to Hampton, Virginia.

  Manuel Pereira
5 months ago
Awesome store,clean ,good service . Al a o they have marine parts

  Joe 30 pack
5 months ago
Being the only auto parts store in town, these guys are the best!

  Jacquie B's Watercraft Specialist
5 months ago
Nice guys very helpful

  Patsy Roberts
3 months ago
Sandra helped me find my part. She was so kind and helpful.

  Nicholas Manis
7 months ago
Very well stocked, I needed freon, and of course, they had it, and at a good price

  Jonathan Cassidy
3 years ago
Staff very friendly/ helpful. Although the store is small, I didn't have to go ask for help. I had a few questions about oil types and it ended up the store brand is Valvoline so I saved a little bit of money and got a decent oil brand.

  Joseph Hoffman
3 weeks ago
Good guys. Helpful.

  Rick Neault
5 years ago
We are fairly new residents in the Keys. One thing I have noticed is that these locally owned businesses prefer their usual customers. They aren't too friendly if you are not a regular or are new in the area. There is a lot of merchandise stuffed into this little store. However if these jerks would learn some manners and actually thank me for coming in they would deserve a better rating.

  Christopher Cassidy
a year ago
I really like this place, always very helpful and have what I'm looking for and if they don't have it they will be able to get it for me. I use this one often.

  Jim Melnik
4 years ago
Absolutely the worst customer service anywhere. Every single person behind the counter was miserable, rude and unhelpful. It s clear they only support their buddies. I ve had bad experiences every time I ve been there. Unfortunately, they are about the only option close to us in the keys. I love supporting local businesses but I will never step foot in this store again. I hope the owner reads this and wises about his/her employees.

  Landlocked Angler
a year ago
Manager is nice, but incompetent. I have had several problems with this store. Faulty products out of the box, over and over . Management has excuses till they run out of excuses, every time!!!!

  ron brainard
9 months ago
I've been to this Napa a few times and they have always had what I need.

  Robert Kuebler
5 years ago
They've always had what I wanted or offered to order so. Even installed a new battery in my truck on the spot while I waited so the core could be credited. Nice people. Glad they recovered from IRMA!

  Stephen Buell
a year ago
Store is amazing ! The owner is awesome, the store manager is the best, and the staff is very friendly and helpful!

  Tim Beauchamp
4 years ago
The worst Napa Ever. Price gouging. The staff is not very knowledgeable. After I was charged 83% more for the same part i bought 30 days prior, I called Napa corporate. Then the next time I went to napa Richard (The owner) walked us out and said we can not buy parts there any more. Good Luck.

  John R.
4 years ago
If I could leave minus stars I would. The other comments about bad customer service dknt even begin to explain it. You best do your own research way before going into this store for the part you need. 2 times I was told they didnt have the part or it had to come from somewhere else but if you look up the actual part using Google or whatever you can find exactly what you're looking for and its sitting right there in their store on a shelf but the employees dont know jack about car parts or how to use the computer on the counter god knows how much money Napa loses a day in sales because of turning people away with bad information..Then to top it off the foul mouth Latino Kid needs to get a lesson on how to conduct himself in a public setting. His whole ghetto gang style way of communicating is just inappropriate working in a retail environment.

  Michele Engle
3 years ago
rude service - if you can give your money to anyone else, do it. Go to the Marathon store where they are super helpful. Those guys don't care at the Big Pine location.

  renzoreba
8 years ago
Will not accept returns on packaged, sealed and unopened tool sets, even with receipts. I can understand a policy of no returns on tools in order to prevent people from buying them, using them, and then returning them, but on a sealed package that has not been broken open, and that has been sitting on a table in my house for 10 days??? Owner will not take it (I spoke to him), so buyer beware. Guess he knows it's priced twice as high. Go to Advance Auto Parts in Marathon to avoid any hassle or even the Home Depot. Sad to say this as I am a local and have been buying from them for years with no issues until now. All I can say is future revenue lost to them as I will not buy Napa either Big Pine or Marathon (same owner).

  Bill Hutchins
10 months ago
Didn't have what i needed that day but they always try to help and offer ideas.

  Terry Slywka
a month ago
Had whatbi needed for the repair

  Jamel Weatherspoon
6 years ago
Can't maintain a vehicle down here without the type of outstanding service this parts store provides. Awesome automotive and marine support. Even bought an oil filter for emergency generator.

  Herve Thomas
3 years ago
Super nice and helpful people, relatively small store compared to some others, but service and knowledge are at the top.

  Lily Williamson
4 years ago
Just bought windshield wipers there, asked the guy at the counter if he could help us install them and he was done so fast we thought he went to grab them off the shelf but no, he installed them in minutes and we were back on the road

  Michael Larroche
4 months ago
Wouldn t recommend John

  Pat Mason
a year ago
Awesome store for parts. They have a great staff. Friendly and helpful