Delaware Cadillac

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anastasia G
6 days ago
I recently had the pleasure of purchasing a Cadillac from Scott Bernard (DELAWARE CADILLAC) and I couldn' t be happier with the experience. From the moment I walked into the dealership, I was greeted with professionalism and warmth. The staff was incredibly knowledgeable about their inventory, and they guided me through the process with patience and expertise. What truly impressed me was the quality of the cars they had on offer. Each Cadillac was meticulously inspected and maintained, ensuring that I was getting a vehicle of the highest caliber. The attention to detail was evident in every aspect of the car, from its exterior shine to its pristine interior. Moreover, Scott Bernard went above and beyond to accommodate my needs and preferences. He listened attentively to what I was looking for in a car and provided me with options that perfectly matched my criteria. Their transparency and honesty throughout the negotiation process were refreshing, making me feel confident in my decision. Overall, my experience with Scott Bernard exceeded all expectations. He set a benchmark for excellence in customer service. I highly recommend them to anyone in the market for a Cadillac. Thank you for making my car-buying experience truly enjoyable and stress-free!

  Kelly Mears
2 weeks ago
It was such a great experience working with Scott Bernard! He was trustworthy and knowledgeable, and made me feel great throughout the whole process. He answered all of my questions and went above and beyond to make sure I was 100% satisfied and comfortable in my decisions. I highly recommend buying a car from Delaware Cadillac, they are incredibly processional, courteous, and responsive!

  Hubert Jones
7 months ago
As promised, I am upgrading my review to 5 stars. My wife and I are extremely satisfied with our experience with Delaware Cadillac. The sales staff, sales manager, and business manager were all professional. They guided us through the process, and we drove home in the vehicle of our choice. Thanks to the owner for his response to my initial review.

  Robert Tigani
2 weeks ago
This is my fifth Cadillac that I have purchased from Scott at Delaware Cadillac. Working with Scott has been outstanding. The dealership has been outstanding and has always been a pleasurable purchasing experience

  Michael Savosky
2 weeks ago
This service department has been absolutely outstanding to me! I have a difficult to diagnose electrical problem with my Cadillac, and they are bending over backwards to keep me satisfied while they diagnose the problem and work towards finishing the repair. This is the greatest new car service department experience I ve ever known. Place your trust with Delaware Cadillac, they deserve it!Update: ABSOLUTELY BLOWN AWAY by the commitment to restoration of full capabilities with my vehicle. It was a long and difficult journey, but once again this service department went over the top, above and beyond to see this to the finish line. In nearly 40 years of vehicle ownership I have never had a service experience at this high level! Cadillac customer for life. Thank you Autoteam Delaware!!!

  Susan Lockhead
2 months ago
Top rate service department. Easy to schedule service appointment online. My Service Advisor, Michael, was attentive and went above and beyond to arrange a shuttle ride for me when the usual drivers were already busy eith other customers. The work I requested was completed in a timely manner at a reasonable price.

  Jack Dodds
a month ago
I couldn't be happier with my decision to purchase a new Cadillac XT6 from Delaware Cadillac in Wilmington Delaware. It's a dream ride in every sense stylish, powerful, comfortable, and packed with features. If you're in the market for a new car that offers the perfect blend of luxury and performance, I highly recommend checking out Delaware Cadillac and the XT6. Trust me, you won't be disappointed with the experience, the staff are great and so is the car.

  Jaime Deaver
4 months ago
What a wonderful experience from start to finish! Our sales person, Scott Bernard, was so friendly, professional and full of information. The finance office was quick and easy! I love my new car and we will definitely be back for my next one!

  Karlletha Johnson
3 months ago
They never disappoint. Brought my car in Thursday evening for electrical issues. By Friday afternoon she was all fixed. You will always get my business. Professional, friendly and the techs know there stuff. A very happy customer!!

  David Simmons
2 months ago
I have a 2013 Cadillac ATS. My car has been to this dealership twice in the past two years for the same issue, coolant leak, each time I was assured the problem was fixed. I have spent thousands of dollars for the same issue only to have my car in the shop again for coolant leak a third time at another cadillac dealership after driving from Delaware to Georgia to visit my family. After I picked up my car I noticed the motor shaking and sounding like it was going to stall, my car was not doing this when I dropped it off. I called the service advisor and he told me it may be cold to keep driving it and bring it back if it continues. The next day I returned to the service department only to find out after having my car for three months he ran a diagnostic and just finding out I have a bad coil, after paying $ 2100.00 now I have to pay an additional $ 130.00. The service advisor made me feel so confident and trustworthy in the service he provided, that I never looked at the repair receipt until after my third breakdown a month later (Coolant Leak). I then learned that what I was told was being fixed had not been fixed, after speaking to the service advisor about the repair. He told me he only replaced one hose after telling me I was getting all new hoses. I'm not a mechanic, but to put in a new radiator and not change the 11 year old hoses to me only assures my return to the service department. I am a devoted Cadillac enthusiast and I hold Cadillac at a high level of service and a commitment to the Cadillac legacy. After the repair, I recieved no recommendation. I was only assured that my car was good to go. I've contacted the corporate office and am awaiting the results from the service department Frustrated I do apologize but I had to share my experience. Now Cadillac is saying I need a new engine a $5400.00 repair for a blown head gasket after just paying $2100.00 a month ago if you check the service history Bobby my old service advisor just put a new head gasket on my car last summer. How does a head gasket not even a year old gets blown.

  Siu Andersen
4 months ago
I am a returning customer for the 3 Rd time because I have such a great service from Scott Bernard. He will go out of his way to help me even if it's past the office hours. He did such a great job , I had recommended several of my friends and colleagues to see Scott if they're looking for a new car. Which they did and purchased a car.

  charles bellini
7 months ago
Delaware Cadillac is a great dealership! They have very knowledgeable and professional employees who do anexcellent job! The service department is great with an excellentstaff! The sales manager is always available to give you afair deal on new cars! He is very customer oriented and apleasure to deal with! All the salesmen are always ready tohelp you make a great deal and explain all the features onany car of your interest!

  Shelby Donnelly
a year ago
James Davis and Harry Boyer are a step above the rest! Just took delivery of our custom order and they both stayed in constant contact throughout the process and ensured we had a 5 star experience. Being in the car business ourselves, we are attuned to great customer service, which is exactly what we received! Thank you Delaware Cadillac!

  Louis Penza
2 weeks ago
Leasing Cadillac Lyriq at Delaware Cadillac was a pleasurable experience. Everyone that I meet couldn't have been nicier

  Andrea Logan-Caron
7 months ago
From purchasing my vehicle to the service that I received Delaware Cadillac has been incredible. Everything had gone smoothly and professionally. Kevin Gallagher is a wonderful sales associate. A pleasure to buy a car from them.

  Kevin Flaherty
5 months ago
Traveled from New York to purchase a new XT6 and I cant say enough about Bill, Harry, Drew and the entire staff. True professionals with extensive knowledge of the product they sell.

  Niki Papa
7 months ago
Harry Boyer, Drew Baker and Dave Stanton all stayed in constant contact throughout the process and ensured I had a 5 star experience. Excellent customer service from the beginning to the end. Thank you Delaware Cadillac!!

  Jeri Anarumo
8 months ago
The service department is awesome. We were traveling back to Florida from New Jersey and broke down with our 2020 Escalade crossing the bridge to Delaware. We were towed to this wonderfull Cadillac dealership. There amazing service technicians found the problem (Water pump, thermostat, belt,) and repaired our Escalade and got us back on the road by 5:30 pm. What a awesome team and friendly and fast service! Thank You all!! You are amazing!!

  Jonathan Smith
10 months ago
Bought used car at the end of February. Died before second payment. Had four techs look at it and elsewhere- no idea what s wrong. Told me to bring it back they would take care of me. That meant I could have it towed there and pay for repairs. What a privilege! When I asked if there was anything they could do - answer was yes. We can charge you to repair. Dealership answer was buyer beware. So that s my advice as well. If you work hard for your money, don t spend it here.Update: Car was there on the lot. Had over a week to make arrangements .Funniest part is tech left keys in my car and called me for help. Glad I was able to help him more than the dealership helped me. Some places sell cars, some provide customer service. This place sells cars. Only after my review (and the car being towed elsewhere) has anyone tried to resolve. Different story then when I was told by my salesperson not to call anymore and either we start repairs or come get your key.

  Holly McDowell
3 months ago
This is not my first time purchasing a new car from Del Cadillac nor will it be my last thank you Kevin Gallagher and your team for making my visit a excellent experience!

  Jody Ciuffetelli
8 months ago
Worst service I have ever encountered. My Cadillac XLR was dropped off on multiple occasions and the dealership didn't fix the door sensor for the key FOB, black sponge tar coming out of the AC or even bother to try and tighten the retractable top so it wouldn't squeak. Just washed their hands of all the problems with the excuse that Cadillac doesn't make parts for the XLR so we can't help. Two of these items just needed an A/C filter and vent cleaning and as far as the top is concerned they wouldn't do anything. Worthless service. No attempt to help whatsoever. Very disappointing. I would not take my Cadillac here for service if i were you.

  Kimberly Rivera
a year ago
My husband and I had a great experience with financing our 2019 Chevrolet Impala through Delaware Cadillac earlier this year. Kevin handled our transaction from start to finish. He was very patient with us, and made sure we got to a payment we could afford before closing the deal. He made sure our car was taken through service and all the imperfections were fixed before we took the car home. They loaned us a rental for about a month while our car was worked on. We didn t mind the wait because we knew we were being taken care of to the fullest extent. Kevin kept us updated along the way, and due to the delay, they drove our new car to our house when it was ready and picked the loaner up. Shortly after we got the car back, the battery died. Delaware Cadillac was nice enough to reimburse us for the cost for that. The workers at this dealership are not your typical pushy salespeople. They are genuine and down to earth! Harry is one of the most personable sales managers I ve ever met. They even entertained our young son while we completed the paperwork. Everyone here is great and treated us like family. If I was ever on the hunt for a Cadillac, this is the first place I d go.

  Scott Hill
a year ago
Initially I left a positive review in early October. Our salesman was great and car is just what we wanted. But we are 90 days into trying to get the car tagged and the title finally arrived at our Treasurer's office with the previous owners lien still on it. Money was collected for our taxes as well as the pay off. This is illegal. AT LEAST the car wasn't stolen.

  Nicholas Weimer
8 months ago
The Service staff extended maximum effort to acquire authorization from the warranty company to ensure the vehicle was repaired on time within parameters. Their staff is second to none.

  Amit Sethi
a year ago
I have been taking my escalade for Service at this dealership from past 3 years and never had an issue.I always work with Bobby and he is an asset to this dealership. Very good, quick, takes care of customer. Nice guy to work with. He will squeeze in the schedule and get it done.There are sometimes +- here and there, but overall happy with the service seeing the busy schedule and ONLY Cadillac dealership in Delaware.

  Kathleen DeVirgilis
a year ago
Jon was the salesman we were working with. Jon did his best for us. Our only complaint from him was holding our keys to our car we were considering trading in, basically holding us hostage. However, the sales manager, Harry, was a TOTAL jerk to us. When I expressed my husband and I wanted time to take some time to think about the decision because we are expecting our first child we were told You knew you were pregnant when you walked in here. . We felt like we were being yelled at for not making a purchase. We were also informed that if we make a purchase he gets a $60,000 bonus from Cadillac. I ve never felt so degraded at a car dealership. Jon, if you re reading this, you re a nice guy, I hope you go somewhere that will help you be successful and value your clients, because it is clear Harry does not want you to be successful.

  Darrell Wilk
3 weeks ago
Great place to have service done on my Cadillac XTS.

  S.J. Andersen
4 months ago
Scott Bernard is by far the best saleman I have ever dealt with. I have referred my friends and family, and they all bought from him too. He's a great guy.

  Katie McKinley
a year ago
I have had nothing but frustration with this dealership. When buying a car a few years ago, the salesman was very blunt - borderline rude - to my husband and me. We left Delaware Cadillac and purchased our Cadillac elsewhere later that same day.I decided to give them a try this year for service. I cannot recommend their service department, either. Both times I tried to drop my car off I was made to feel like I was inconveniencing them just by walking in the door. The first time I was told I was too late (it was 4:45) and I had to go outside and fill out the night drop envelope. This last time, the service advisor to which I was assigned was on the phone, so once again I had to fill out the night drop envelope. I purposely went in during business hours to talk to a person. If I wanted to just fill out an envelope, I would have gone later instead of rushing over after work.My car was completed in the morning, but there was no follow up phone call - I had to call and ask about my car. When I did I was made to feel stupid. I will never bring my car to this dealership ever again. It is worth the drive to go to any other Cadillac dealership.

  Scott Glick
a year ago
If I could give them more than 5 stars I would. Right from the start they were super attentive, friendly, down to earth, and most importantly, fair. They gave me top dollar for my trade without even seeing it first, they took care of financing without a hitch, and the car was sold to me at the right price. If I ever buy another cadillac 100% I'm going back here.