Certified Lock & Access

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Keith Orr
2 months ago
Outstanding service, personal attention and helpful problem solving. A better experience than I could have ever expected. Helped me with three issues over several years, each time was better than before.

  Jody Schiavelli
4 weeks ago
Easily duplicated a hard to find key blank for me. Great service.

  Kathy Evely
10 months ago
I have a gun safe that I couldn't open because the batteries died and it started chirping. Within an hour and a half Alex was here and got it opened. He was kind and courteous and "happy to help". Thank you Certified Lock and Access for the quick service.

  Patty Wray
8 years ago
We were in the process of preparing our home for a photo shoot and needed to replace the hardware on the front door. Steve was terrific in accommodating our needs on such short notice. He came out in the evening to install the new hardware in order to ensure it was ready for the next day's photography session. Knowledgable and incredibly responsive. This is your go to firm!

  Kyle
3 years ago
Stephen got to my home around ten minutes after my call and quickly got us inside. Courteous, friendly, and affordable. Can t recommend him enough.

  Cristina Lambiase
4 years ago
I had my locks re-keyed, ran to the store and when I came back I couldn't get in my house. I had to wait almost two hours for Steve to come back and try to fix the problem. (Take note that he is their ONLY technician!) After taking the deadbolt apart and putting it back together 3 times he stated that it was shot and needed to be replaced. "It just happens with these Quickset locks." He stated that he would have to overnight order a new one because he didn't have any in stock, but that he'd take care of it. An entire week went by before and I finally called to see what was happening. The secretary was confused and said that the job had already been invoiced. "Did we not finish?" Deep breaths on my end! When I gave my address and said I was the customer whose lock didn't work a half hour after re-keying and that I felt pretty sure she should remember me since it was her who took my distress call, she suddenly remembered, put me on hold and came back on the line saying they'd be out the following day between 10-11. I asked for an earlier appointment since I work midnights, but 10-11 was my only choice. I stated that I couldn't help but wonder WHEN anyone from the company would have gotten around to calling me, since a week had passed and I had to follow up with them! I even gave them the benefit of the doubt over the weekend and finally had to take action on Wednesday, a full week later. I would not recommend this company to anyone, ever. Customer service is obviously not their forte.

  David Janvier
5 years ago
Hands down the nicest and coolest guy, my mothers door handle fell into pieces. Stephen came out on Christmas Eve at 930 to make sure the door was fuxed and she was safe. If google offered more stars he would get them.

  Kate & Andrew Mays
4 years ago
I accidentally locked myself out of my house this evening. I called Certified Lock, just randomly found them on Google, and the gentleman was at my house in 30 minutes and had my door open in about 90 seconds. I also felt he was affordably priced. 5 stars all the way!

  Joanne Mahnken
4 years ago
Very helpful. Made keys to fit our lock quickly and at a reasonable cost. When they were unable to help with a car lock, they referred me to someone who could. Friendly, knowledgeable, and professional.

  Accounts Payable
7 years ago
I was very happy with the work on my the tech did a wonderful job and cleaned up afterward and very reasonable and so help and explainedeverything he was. I will be calling him soon to do more locks.BC Glenmoore PA

  Alan Coffey
a year ago
Nice guys, great service, low prices. True experts are a joy to watch.

  Clorissa Lea
a year ago
Nice & Neat but definitely not toddler friendly lol

  Jahnique White
3 years ago
Stephen was great! Very courteous and understanding.Definitely recommend!Services: Installation, Door lock & bolt hardware installationServices: Installation, Door lock & bolt hardware installation

  edward Fletcher
3 years ago
Steve kept working to open a safe that won't open in order to save it he was successful good job Steve

  Ric Smith
4 years ago
Have been here twice both times were a very good experience. They go out of their way to help.

  Valerie Thompson
2 years ago
Super friendly, Sarah was a awesome professional!

  Chip Cavender
8 years ago
Great service!. Lost a key and needed a lock opened and new key made. Friendly and professional.

  David Paul Jackson
5 years ago
They have a blank for every key imaginable. One stop shopping for all your lock and key needs.

  Malcolm Clay
2 years ago
Extremely professional and personal service was great

  Ferrell Hancock
4 years ago
This store has a wide variety of items for sale, come check them out.

  Marius Barbu
2 years ago
One of the top locksmith around Wilmington .Always ready to help .Services: Lock rekeying, Security door locks, Building key copyingServices: Lock rekeying, Security door locks, Building key copying

  X X
2 years ago
Only company I call !

  ABC
5 years ago
Great helpful staff.

  Patrick Barcus
4 years ago
Great pizza

  Corey Davis
5 years ago
Ok

  Mary Smith
a year ago
Unprofessional!