Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Diane Blankenship
a month ago
The quality of care and coordination of all the various agencies was outstanding. The customer service was exceptional and professional! Thank you for helping my daughter with the repair since I live 4 hours away.
Adrianna Hoke
5 months ago
Bill my advisor kept me updated, I am very happy with the work caliber collision has done you would never know anything happen to my suv. I got my suv back quicker than I thought and it was so clean inside. I am very happy with the service and sweet, kind, funny customer ladies that greeted me when I walked in each time!
Kianje Pollard
5 months ago
Caliber Collision was great to me. Customer service was great. Bill made sure he called me back with updates weekly and took care of me 10/10 HIGHLY RECOMMEND!!
soeastbiker
4 years ago
I recently purchased a fully loaded, but neglected and paint-abused Onyx Black GMC Yukon. It appeared as if a large limb or entire tree had fallen on it. The leaves and brush had been left on the vehicle long enough that they'd decayed to the point that it had eaten through the clear coat, the base coat, and down to the primer coat on the hood in several places and the entire roof. Knowing that the body metal wouldn't last long in that state before massive corrosion began, I had to get an estimate from a few body shops in the area and act fairly quickly as the vehicle has an electric sunroof and I didn't want any leaks to begin around it. Of the shops I went to, some didn't seem to want my business, nor did they seem on the surface competent to take on the job and complete it to my satisfaction until it was recommended that I stop by Christiana Body Shop that had since become Caliber Collision. Merely driving up to their shop at 96 Germay Dr. Wilmington, DE. instilled confidence in me that I was at the right place. Working closely with Megan and Rob, they hammered out a plan of action that included telling me exactly what would be involved in repairing the Yukon's paint issues, putting my apprehensions at ease as I realized how involved a procedure it would be. The estimate I received was the higher of the three shops, but with the ethics representation that I felt from Caliber Collision made the decision for me as we forged ahead with the job. I was to bring the Yukon in the following Monday morning and Megan told me that the turnaround time would more than likely be six days making the pick up day fall on the following Monday as Caliber Collision is not open on the weekends. Friday afternoon, five days after I dropped off the Yukon, my phone rang and it was Megan telling me that the truck was ready. Already being out running around in Shirley's Malibu, we arrived at Caliber Collision an hour before closing and picked up the Yukon and the paint looked as good as it did the day that it left the showroom, also the headliner and sunroof had been reinstalled professionally. The bill came in a few dollars less than the original estimate making the end experience with Megan and Rob at Caliber Collision a bonus. Hopefully the before and after pictures will do more to describe the quality of work that Caliber Collision did for me.
Melissa Robinson
5 days ago
Top tier service, from beginning to end. Staff is AMAZING, and most importantly...my car looks FANTASTIC
Sonia Colon
6 months ago
I was rear ended nearby. Caliber Collison worked with the other person s insurance company and Enterprise rental cars to get me taken care of. They updated me every few days and answered any questions I had. The staff was professional and friendly. My car looks great! I was even able to leave the rental car with them rather than taking it back to Enterprise on Kirkwood Highway. Hopefully I will not need to come back again but will if need be.Services: Painting, Body & Trim
Kevin Scott
6 months ago
A very positive experience! Professional, efficient, and friendly service with a great system of communication for billing and progress of repairs. Nice people, too! Reminiscent of the family body shop where I assisted when I was a teenager.Services: Painting, Body & TrimServices: Painting, Body & Trim
MaryAnn Liber
8 months ago
My car was hit in a parking lot. Caliber Collison worked with their insurance and Enterprise rental cars to get me taken care of. They updated me every few days and answered any questions I had. They were very professional and friendly. My car looks great! They even helped me transfer my stuff from the rental car back to my car in the pouring rain. I won't go anywhere else!! Amazing service!!
Winn Gaynor
6 months ago
Caliber is responsive friendly professional and fairly and reliably priced. They explained what they did and did not do. They communicated well with me my insurance company and rental company. I hope i dont have to but if i do ill use Caliber again.Service: Body & TrimService: Body & Trim
John Gabriele
5 months ago
Caliber did excellent work on fixing my car.It was done within a week and I was kept updated daily.They also were helpful in getting my car rental.
Benjamin Saliba
5 months ago
They got my car back to me so fast. Originally they estimated it would take 8 days but were able to get it back to me in 2Service: Body & TrimService: Body & Trim
Tynetta Clemment
a year ago
The service was great with Caliber. I would definitely recommend them for future work. They kept me informed, I was able to get my car in early and it only took 2 days to complete the work. Great job! The staff was very pleasant. My car has been restored.Services: Painting, Body & TrimServices: Painting, Body & Trim
Sandie James
2 months ago
Excellent customer service and follow up. Great repair in a timely manner
Kelly
a year ago
After a rear end collision - my insurance company sent me to Caliber. They were great! Super friendly, kept me informed and made the insurance process very easy. 5 stars.Service: Body & TrimService: Body & Trim
April Mcdowell
2 months ago
Receptionist were very friendly knowledgeable. Mechanics did a great job and very quickly job
Helen Hopkins
a year ago
Caliber provided excellence in service. My car was completed in a timely manner. The staff was a pleasure to work with. They were very professional, answered all my questions, expressed care and satisfaction as their goal. I would highly recommend them.Services: Painting, Body & TrimServices: Painting, Body & Trim
Jeffrey Brooks
6 months ago
Excellent work and great communication. They kept me updated and me car was spotless when I picked it up. I highly recommendService: Body & TrimService: Body & Trim
Patrice Vega
a year ago
Great customer service! The shop kept us well informed about the status of our repairs throughout the entire process. Our vehicle was returned in mint condition with no need to return for additional repairs. Very satisfied with their service!Services: Painting, Body & TrimServices: Painting, Body & Trim
Rich Parson
2 months ago
Caliber has fix my vehicles and I was pleased each time with the work.
oz thewizard
7 months ago
Fast. friendly and knowledgeable...Great customer service and all fix within a reasonable timely manor. If I ever need work done again, I definitely will go back and recommend them to everybody.Service: Body & TrimService: Body & Trim
Bob's Mom
a year ago
Caliber coordinated everything between Liberty Mutual and my rental with Enterprise. Plus, since I had to pay for my rental while my car was in the shop, I was concerned when they first said it might take three weeks. I was pleasantly surprised when the repair was complete in one week, so the cost of the rental wasn t as high as I thought it could be.Service: Body & Trim
Judy Kreggenwinkel
a year ago
Caliber did an absolutely fantastic job. From the time I took car in for evaluation to the time I picked up car, personnel were very professional, kept me up-to-date on the process and it was a pleasure to have everything from Insurance to Rental Car processed in one location. This business model serves them well and would highly recommend to friends and family,Service: Body & Trim
Joanne Lewis
3 months ago
Excellent service, courteous and friendly staff & job done fast & perfect!. Love them
Colleen D
5 months ago
Very friendly, knowledgeable, and communicative regarding the repairs. Staff is great!
Curt
a year ago
Someone tried to to steal my car and I chose this shop at random to repair the damages. My car was available 2-3 days before they projected and they constantly kept me up to date. I recommend their services.Services: Transmission, ElectricalServices: Transmission, Electrical
Margaret Southern
a year ago
Work and service was superior. I was so impressed. Received daily call with updates from Bill. The job was completed ahead of schedule. Caliber Collision will definitely be my go to in the future. Bravo team!Service: Body & TrimService: Body & Trim
Julie Vandegrift
a year ago
My entire experience at Caliber was great from start to finish. Everyone was so friendly & made the process with insurance seamless. My car was finished ahead of schedule & the work was meticulous. I would definitely return for any body work needs.Services: Painting, Body & TrimServices: Painting, Body & Trim
Todd Hussnatter
3 months ago
So easy to deal with. Kept me up to date and made everything as smooth as possible
Andrea Cocco Jordan
2 years ago
I banged my car up pretty good, mostly the front drivers side. I'm not going to get technical, because I can't. The timeliness of the fix was outside their control (read- nationwide delays)However, if I called, they answered. They also sent text updates regularly.When I picked up my car, there was zero evidence of there ever being an issue. They also took care of my rental for me.Great service
Triyana Street
a year ago
They re an awesome facility. Staff are very kind and friendly. They contacted me every step of the way while working on my vehicle! They didn t have vehicle for a long timeframe.Services: Painting, Body & TrimServices: Painting, Body & Trim