Caliber Collision
4.8 (323)
2013 W Newport Pike, Wilmington, DE 19804
(302) 994-4438
caliber.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kimberly Rowe
3 days ago
They did a fantastic job with my car! It looks as good as the day I got it. They did the repairs fast and were excellent with communicating about parts and completion time. Tony helped me and was great to work with to fix my car!
Brian Wilmarth
2 months ago
I was really happy with the service I received. I needed a simple repair and they ordered the part and emailed me when it had arrived. I took my car in the very next morning and 10 minutes after I handed my keys to Harry he walked back in the room to tell me the repair was done. It was extremely fast and I was charged the same price that I had originally been quoted. The repair was done very well. Harry was really nice and helpful and honest. I had a great experience with this place!
Caroline
2 weeks ago
Worked with Caliber before a few years ago when my car was hit, this time for a vandalism incident in the city and they were just as awesome! Very friendly staff, they were communicative, helpful, and respectful! The repair also looks flawless! My car battery had died when I went to pick it up (issue with the battery, not their fault) and they helped me out by jumping it, and being fully understanding. THANK YOU!
roybatty6
8 months ago
DARN, I was in a car accident. What now and who pays? Where will it be repaired?Are they reputable with a helpful staff?My recent experience with Caliber Collison was a pleasure. The work was done fast after sourcing the needed parts. Kudos toDan Coleman, he handled the job as Service Advisor and provided updates to progress of work being done. Good job!
Tiarra Thomas
2 months ago
Every technician I spoke with, seemed very informed, and even with the extra mile to explain things to me and go over any questions or concerns I had. The ladies at the front desk were very friendly whether it was over the phone or in person. They always seemed very cheerful and had smiles on their faces. They also had everything very organized, and the wait times were not very long at all, when dropping off or picking up.
Brandi Yates
11 months ago
My truck went in with battle scars after the bumper was tore off from an access van and came out looking brand new. Kelley was assigned my claim and was amazing. She was open and honest about the price and time. Even got me out a day early due to when I would be returning the rental. She went the extra mile and communicated with insurance company on my behalf as things changed. I ve never been in an accident and was anxious about the process but she put my mind at ease and handled everything. The front desk staff was also a pleasure. Highly recommend this locationServices: Painting, Body & Trim
Brian Johnson
a month ago
First time working with Caliber Collision and the experience could not have been easier from start to finish. Expectations were clearly established up front and all timelines were met. I also appreciated the regular text updates on the status of my repairs. I would definitely recommend Caliber to new clients.
Monae Kerney
a month ago
Absolutely fantastic service! Amazing quality of work and completed faster than the estimation. They were so friendly & willing to answer all my questions. Highly recommended!
Jacqueline Szczerba
2 months ago
Caliber collision is excellent! They did a great job on my car, kept me informed the entire time worked, with my insurance, and did a fabulous job! They even finished ahead of time! I would definitely use them again!
Sylvia Leyendecker
2 months ago
Had the best body shop experience ever - they kept me updated throughout the process, gave me options, explained what needed to be done and what they recommended- their work was stellar and the staff and technician, Tony, that handled my job was friendly and professional. I highly recommend them.
SGT. Iron Mech. JONES
2 days ago
For my first time using them they we great. They explained everything that was to be done. I left very satisfied.
DGGUERIN
3 months ago
Absolutely Great work and BEST customer service ! From the moment you drop off your car until you pick it up, they keep you informed on the progress of the repairs and answer any question you have. I highly recommend them !
venkata sai nagireddy
2 weeks ago
Great Work and Friendly Staff. I worked with Tony who is very responsive and delivered my car on time as agreed. I will rate 10/10 for the service provided.
Nicole ONeal
a month ago
They were very professional, friendly and kept me well informed during the entire process. They explained my repairs very well and made sure I was satisfied.
Tia Wood
a month ago
My car was ready on time. The Team was helpful! I loved the text messages updates. Overall great experience!
J Antonio Ortega
5 days ago
I just want to thank you for the work you did on my Chevrolet Impala car, it was a very good job, I am 100% satisfied, thank you very much to the entire team.
jtdj a
3 months ago
My experience with Caliber Collision from start to finish was superb! I actually walked past my car because it looked brand new. Lol, didn't even know it was mine. Thank you to everyone at Caliber and Happy Holidays
Destiny Morse
2 months ago
Great customer service. Very friendly and well informed. Car was repaired in a timely manner and I was updated during the entire process. Thank you guys!!!
Jennifer Faville
a week ago
Good work and was so fast they had my car less than 48 hours.
Genevieve Musselman
a week ago
The team at Caliber was kind and communicative, and did a great job repairing multiple spots of damage to my vehicle!
S L
5 months ago
This was my first time ever being in this type of situation and this shop was recommended by the insurance, i do recommend BUT i would say take very good pictures of all your vehicle.Pros-They are very friendly and things moved along smoothly, including keeping in touch with the car rental agency. I only had to drop off the car the shop spoke directly to the insurance and the car rental place.Cons-My car now has other scratches that where not there before. They very politely tried to tell me that the scratches were there all along but I have pictures and my friends also noticed and said that the scratches were not there before (without me telling them). They showed me pictures that they had but you cannot see the scratches, even though they claim they did soo just be careful and take very good pictures of your car before leaving it.
Janette Giordano
a week ago
Great service! Kept informed of progress, vehicle ready before expected date and very clean!
Raychel Lempitsky
7 months ago
Car looks great, paint is nice and shiny. They even vacuumed the inside before returning it. It was done fast and on time, which is nice and I was kept informed about the process either via text or call. This is my second time choosing to have a repair done at this location and I will continue to do so for anything else that may come up in the future.Services: Painting, Body & Trim
shirley snyder
3 months ago
Highly recommend Caliber Collision. Excellent service and repair was finished before the target date. Tony Zina and office staff were great to deal with.
Brian Ferus
2 months ago
Was treated great, the inspection and the estimate was done quickly. The repairs were done outstanding. And far cleaner than when I dropped it off.
Lk Foran
a month ago
They did a great job. My car looks perfect and I would recommend to my family and friends.
Lisa Cosner
5 months ago
I highly recommend Caliber Collision - they quickly scheduled my car for repair and it was ready faster than expected. I also liked their pleasant office atmosphere, staff camaraderie, and customer service.
Karoline Valentine
3 months ago
Best place, I would recommend it to everyone, very polite n helpful people especially Tony, I would give the 100 stars if I could, you would not be disappointed, plus I got my car back fast, this is definitely the place to go to get your car fix, thank u so much to everyone in caliber collision for the good n fast work thanx again Tony,
Robert Tomlinson
3 months ago
Great experience! Lots of communication during the repair. Done quickly and high quality work. Highly recommend!
Robin Cheers
8 months ago
My first time doing business with this company. They did an amazing job on my Jeep. It was completed on schedule and the notifications via text kept me up to date and on track. I will recommend them to family and friends.Services: Painting, Body & TrimServices: Painting, Body & Trim