Lube Depot and Repair
4.3 (305)
205 W Glenwood Ave, Smyrna, DE 19977
(302) 659-3329
Claimed
Service options
Accessibility
- Wheelchair accessible entrance
Introduction
Lube Depot and Repair offers a range of services including oil changes, general repairs, tire rotations, brake services, and more. The establishment provides a comfortable waiting room, wheelchair accessibility, and gender-neutral restrooms for a convenient experience. Customers can make appointments and pay with ease using debit cards or NFC mobile payments. Located at 205 W Glenwood Ave, Smyrna, DE, Lube Depot and Repair operates from 7 AM to 6 PM on weekdays, with extended hours on Fridays and weekends.
Services offered: Oil change, general repairs, tire rotations, brake services.
Lube Depot and Repair Reviews Summary
Pros
- The staff, including Shelly, Becky, and Ethan, are highly praised for their friendliness, helpfulness, and honesty.
- The establishment is commended for its cleanliness, comfortable waiting room, and customer incentives like cash back towards future visits.
- Customers appreciate the fair pricing, thorough service, and the trustworthiness of the mechanics.
Cons
- Long wait times for appointments, such as in the case of Lynette Perry waiting over 4 hours for a wheel alignment.
- Issues with communication and service quality, as seen in Tania Jones's experience of not being informed about low transmission fluid levels.
Suggestion
To improve customer experience, consider optimizing appointment scheduling to reduce wait times and enhancing communication regarding vehicle maintenance recommendations.
Positive Words
friendly, helpful, honest, clean, comfortable, fair pricing, thorough, trustworthiness
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
DP
2 months ago
I have been going to Lube Depot and Repair for many years. They have fair prices. I must say this is the best staff I have seen. Shelly is awesome and amazing. She is very helpful and will work with you with pricing. I can't leave out Becky. She is also awesome and helpful as well. This is a very clean and comfortable establishment. They also give you cash back towards your next visit. No shop that I know of has that incentive. The mechanics are honest with the repairs that I have got done.
Kris M
2 months ago
Efficient service, comfortable waiting room, friendly atmosphere. My car needed some work done and the team working on a Thursday morning were phenomenal Shelly, Becky, Ethan were very friendly and informative- making sure the people waiting/calling were comfortable and accommodated. The mechanic, Brandon was great about walking me through what exactly my car needed done and with what urgency. I highly recommend.
Mr.G
a year ago
This place is Absolutely the BEST!! The cable leads on my Battery had a lot of Corrosion. Come to find out.... My battery was leaking ALOT of battery Acid. Lube Depot took care of my Problem Immediately!! . The ladies at the front desk were very welcoming and friendly. Keep up the work. Any problems in the Future with my Vehicle.... Lube Depot will be my place to go.
Ryan Cowgill
5 months ago
We've used Lube Depot for several years now (ever since moving to Smyrna back in 2018). While they're not the cheapest, they're reasonably priced and have always seemed to be honest and forthcoming with information. We really like their car cash program where you receive 10% of your invoice in "car cash" to put towards your next visit. The staff (Becky up front) is always friendly and helpful, and their manager (I'm assuming she's the manager) seems to really enjoy interacting/engaging with the customers while they wait - even going as far as discussing pricing on services, etc. We're happy to have found this place and will continue using them/referring others to them. Thanks, Lube Depot!
Terrance Neal
4 months ago
Customer service is great. Mechanics are honest. Job gets done right the first time. Pricing is also fair! Only wish they allowed customers to bring their own parts in, but I also understand why they don t.
Sharon Lezark
4 months ago
My car feels brand new. They do a wonderful job at Lube Depot. Everyone is so helpful and knowledgeable and I will recommend them to all my family and friends. Thanks to all of you.
Ahalia Trias
4 months ago
Shelly was very Welcoming! Amanda was Great and able to help us out w/cost!! overall experience was GREAT!!! being a Military Family we apperciate and always LOVE to SUPPORT Local businesses definitely recommend for car care
John MooreJr
4 days ago
I have been going to Lube Depot and Repair for 18 years and have found them to be honest and fair. Their desk folks are courteous and keep you informed on the status of a repair.
Kupkake She Fluffy
4 months ago
The lady who answers the phone was really nice and helpful even ordered me a Lyft home after I left my car for service. I was so grateful. Car runs fine after servicing THANKYOU
Julie O'Donnell
5 months ago
Staff very nice, clean waiting room, price extremely fair, the service writer, Ethan was not pushy - only explaining what the recommendations were for the miles on my vehicle - not pushing me to get it done.
Jacob Golden
3 months ago
Fantastic Service! Went for an oil change and had a belt fixed on their recommendation. Car runs smoother now!
Kathy Reich
4 months ago
New to Smyrna, first time here. Great customer service, took us in the shop to go over inspection and show us what needed to be done. We will be back!
Isaiah Shorts
a month ago
This place has some pretty cool people. They do quality work and tell you if something s not worth it.
Evangelist Serena Ford
4 months ago
I got an oil change, and a new air filter put in. They were quick, andvery thorough.
Dr. C
2 weeks ago
UPDATE in 2024 - Always thorough and friendly! I love this neighborhood business and take my car there whenever I need something checked or replaced. Oil changes, tire rotations, brakes, filters...I've had great experiences with all services. PLUS, their waiting room is comfortable with a very nice bathroom that the ladies appreciate. Nice Job, Lube Depot!*******When my Honda Civic needed brakes and calipers in March of 2018, I took it to Lube Depot for quick service. Unfortunately, by November, the calipers appeared to go bad. Thank you Brandon for making good on my $800.00 investment with Lube Depot. All repairs were completed by the next morning. Great customer service!
Stefanie Desiderio
6 months ago
The service is always great. They are very thorough. I trust them with all my vehicles needs.Service: General repairs & maintenanceService: General repairs & maintenance
Christine Klippert
a year ago
As much as I hate paying almost $80 for an oil change, I know my car is taken care of at Lube Depot and Repair. They also have a rewards program, which gives you money off your next expense there. The staff at the front desk were very nice and informative. And the service my car needed only took maybe an hour. I appreciate that. Keep up the good work.
Susan Mclaughlin
11 months ago
Truly a wonderful experience. Lovely waiting room, desk staff were kind and very knowledgeable, especially Becky. Work done quickly and correctly and price was right. I won't hesitate to return.Services: Tires, General repairs & maintenance, Tire rotations, Brake service & repairServices: Tires, General repairs & maintenance, Tire rotations, Brake service & repair
Lynette Perry
7 months ago
I had an appointment and I waited for more than 4 hours for a wheel alignment and to have my tires balanced. I paid $100 over the price that I was quoted.Service: TiresService: Tires
Leni Green
10 months ago
The new manager made sure my oil change went smooth this time. In Nov,2022 was oil change was a nite mare. They over filled and I smelt burn off for months in the inside of my car. I advised Anthony the new Mgr of what happened before. He assured me that wouldn't happen again. This recent oil change went well with no leaks or over fills. Thk uServices: Vehicle maintenance, Oil change
Brent Hastings
8 months ago
Disappointed. Had an oil change scheduled for 9am. They didn t even take it back until almost 11. I know there s no guarantee for how long service will take but come on. And I noticed they used 5w-30 oil when supposed to be 0w-20 oil like they have used in past. They came back later and said they did use 0w-20, the receipt and window sticker just printed out wrong but let s hope the technician didn t lie about itServices: Tire rotations, Oil change
Leola Christensen
a month ago
Very thoughtful and thorough. I have total trust in your ability and appreciate your effort. Thank you
Jean A Jones
a year ago
Our car suddenly had lost all coolant and a hose was loose. We did not know where exactly the hose was supposed to go to/from.Brought it to this fine establishment where the hose was placed back, the coolant refilled, all in less than an hour. This was our only car so they also provided transportationThis is the second time I have used Lube Depot and Repair and both times we were treated with courtesy, professionalism, and prompt service.Service: Auto engine diagnostic
Tania Jones
a year ago
Be very careful with this place because they LIE! I ve brought my car to them twice for an Oil Change and as a part of the service they tell you they check your fluid levels! I was never told my transmission fluid was low and needed to be replenished! Now I need a new transmission and I was informed by the Service Department at my dealership that I had a drop of transmission fluid in my vehicle which could be the reason the transmission is burnt out!!!!! I trusted that they were checking my fluids like they said and charged my for as a part of the service but did they not!Service: Oil change
Carol Burnett
a year ago
I have used your services more than a number of times. The service I have received has been great. Your people are the best in customer service. I have been treated no less than great from your team. Though I must admit when I feel the need to use your service I usually call on Tee. Your staff has been very professional and I want you to know that I appreciate all of your staff. Keep taking goo care of your customers and your business will be blessed beyond measure .
Robert Warrington
a year ago
My vehicle was tested and found a bad oxygen sensor which caused my check engine light to be on. I was informed by service personnel who quoted me a price which was very good. I approved work to be done ,repair was completed same day and wound up being a better price than quoted. Check engine light is no longer on I'm very satisfied.Service: Auto engine diagnosticService: Auto engine diagnostic
Ja Ba
a year ago
Ty was exceptionally friendly and helpful. I received a high mileage synthetic oil change and a tire rotation. The 21 point check revealed that everything else was good and that I didn't need any additional services at this time. I appreciate their honesty. They also gave me a discount.
JAKEBI CONSULTING GROUP LLC
11 months ago
New management, terrible service. Took my car for oil change and also to check on noise coming from the engine. Within an hour, they called that the car needed $1300 to repair the exhaust. Told them that I will take the car back, and return it when I get the money. I was out of town, so they kept on calling me to pick up the car. I dropped the car off on Monday, spoke to them Monday morning and they called me x3 that same day asking me to pick up the car. Called me x3 on Tuesday asking me to pick it up. I went to pick it up on Tuesday around 620p, but they were closed. The hours of operation on their door are m-f 7a-7p and 9a-4p weekends, but apparently the hours they have on their door are wrong. On Wednesday, they called me x4 threatening that they will start to charge fees if the car isn t picked. How do I pick it up if I am on vacation? I have used Lube depot for 8 years and never I ever experienced this. I ain t going back there again!
Peace Love
2 years ago
Just finished work and really didn t want to stop for my oil change. Stopped in Lube Depot hoping I wouldn t be sitting all night. Lol. One guy was working in the back with about 4 cars to attend to. Matt checked me right in and assured me that it will not be a long wait. Of course, I thought it was his job to say that, but he stood by it. Matt personally went in the back, pulled my car in and did my oil change for me along with new wiper blades. Not only was the service quick but also professional. Had the pleasure of meeting the store manager, Ty who also provided me with a great deal on my services. Would definitely recommend this shop to anyone looking for the best services & prices. Thank you again, see you guys next time!Service: Oil change
Alisha Parker
4 months ago
Shelly was amazing and helpful...it was my first time here and because of her i will be back!!!