Martin Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  francesco vattilana
2 weeks ago
They repaired front end of my 2010 Honda crv with 80,000 miles on it. Looks brand new again. Great job and thanks. The collision Manager goes above and beyond and cares about his customers

  P Lageraaen
a year ago
Customer service was acceptable. The quality of the repair was extremely poor. My daughter s car (Hyundai Sonata) had a minor front end collision that required a new front bumper cover and grill. Did Martin Collision paint and install a new bumper cover and grill? Yes. But, the paint was not blended onto the fenders or the hood so there s a noticeable difference in color. The hood alignment to the front bumper is terrible. I have before and after photos. I can stick my hand in the gaps. Look at the photos. This is considered repaired?I mentioned this when I picked up the car. I was told, well, do you want to have Geico look at it again? I had to take the car. It s needed for daily use for my daughter at college and I live 4 hours away.Service: Body & Trim

  Alan Coffey
2 years ago
Ordered part for Miata on Saturday when the Toyota parts guy was covering the , ugh, counter (see photos). Part came in on Tuesday as promised.Renovations are starting next week. Couldn't come soon enough. The place is kind of long in the tooth.A word about prices. Martin appears to use matrix pricing. Translated that means they mark up parts beyond MSRP. Mazda says the part I ordered should cost me $5.00. They probably charge Martin about $3.00. Martin in turn marked it up to $8.00. Not much in this case, but not cool either.

  Janet Marie Grosso
2 months ago
Awesome crew, reasonable quotes. Works well with insurance companies. Talented work crew.

  Mikey Reeves
8 months ago
Was told my car would be done on a specific day for weeks.. Checked in multiple times and was consistently told the same thing.. The day comes and I m told it s done yet and we have no idea when it ll be done I m sure they are working on it but the customer service was very poor. If you know it s not going to be done by the game you are constantly telling someone. Let them know about it!

  Soma Sekhar Prakash
11 months ago
Very friendly staff and keeps you posted about the status time to time.Bob is an awesome person to work with.Mark Anthony, the manager there took time to call me back to double check the potential faulty part. He helped to get reimbursement for the $$$ I spent after I got car out of the body shop.Only issue is, delays in getting the repairs completed. I guess that s the new norm after pandemic.

  Samantha Vulliet
a year ago
Russ contacted me and explained what needed to be done with my KIA soul. He went over the charges and informed me one part had to be ordered and he would call me when it came in. He was very kind and had my car ready when he said it would be. Everyone was respectful, professional and made my experience pleasant.

  Tanner Shockley
2 years ago
I brought my car to this shop to get a minor scratch fixed on the front passenger wheel well. They said it would be a three day job and that it was an easy fix. After four days and not receiving a call from them I called in to check on the status of the vehicle. They said that it would be ready the next afternoon. Having been told my car would be done we turned in the rental car. On the fifth day I called for an update and I was told they needed a few more days. This job took a week longer than expected. Later the body shop manager reached out and was very kind to offer me a free rental vehicle. The issue seemed to be a lack of communication between the project manager and the customer. I recommend calling to check on the vehicle every few days. Overall I am pleased that they reached out to address these concerns and kept the quality of their work as their top priority.Service: Body & Trim

  Lillian Flannagann
a year ago
Came in to have my car looked at after hitting a deer oct 2nd and I was going through insurance. The lady checking my car out seemed to be in a bad mood and just wanted to cause issues. She contacted my insurance company saying it looks as if there could be other damage from something else (which there wasn t) so a investigation had to be started because of this instead of asking me any questions first like other places have. I could not get my car fixed that day and actually it is now November 14th and they have finally made a decision that she was wrong. She really tried to get it from comprehensive to collision, which would be my fault. I thought this was extremely unfair I work 7 days a week i have lost wages because of this and will never come here again and do not suggest it.

  Patti Roark
2 years ago
I have been coming to Martin Honda since 2002 or 3. I keep returning because they are friendly.I have leased 4 CRV'S, and purchased 1 Civic.They take the time to explain the service before they do it.Again after. No surprises in between.I am a Honda woman forever. All the staff are polite and knowledgeable.Waiting area is clean.

  Jaclyn
3 years ago
I went to Martin Collision to have my car repaired after my car was hit in an accident. They were able to schedule the repair quickly and my car was repaired to look brand new! Robert S. went above and beyond as far as customer service goes! He was a pleasure to work with and takes care of his clients. I was very happy with the whole experience.

  april favors
8 months ago
The team is always willing to go above and beyond, their customer service is great they do theirs best to make sure the customer's needs are met.

  Ry F
a year ago
Efficient and communicative. Martin service does an excellent job on auto work. Will happily bring my Kia back anytime.

  Steve Hart
3 years ago
Like I expect is the case for most people, I don't have a lot of experience with body shops. I did however have a couple problems. They repaired a bumper after I got hit from behind at a light. A couple of months after the repair, I started getting rust where the bumper and body join up. I'm pretty sure this is due to damaging the paint when removing the bumper. Additionally, the repaired bumper developed a crack at about 4-5 months after the repair. If I need another repair like this, I will likely try another shop.

  Samuel N. Mathew (Sam)
3 years ago
Friendly place. Good waiting area. I went for an oil change to Martin Kia for my leases vehicle. Came out as promised with in 1 hour 15 minutes. No unexpected charges

  Jackson Harley Forrester
3 years ago
Absolutely fantastic at what they do. I am a repeat customer because of their quality and personal service. My Jeep is currently in the care of Ed and he has gone above and beyond standard expectations.

  Joanne Morales
6 months ago
very friendly and good assistance, they are very attentive, the only thing they should have is Spanish-speaking staff

  Nichole Elmore
a year ago
I drive a tow truck and went there to get a customer car. Of course the employees there had no idea what I was talking about or where this customers key where. Unbelievable. And if anyone know u are on a very tight time frame when it comes to driving a truck.

  Danita Haman
a year ago
First time great service good atmosphere would take my car there for service again

  K
a year ago
After being involved in an accident, I had my car taken to Martin Collision. Thr whole staff at Martun Collision are awesome!!! Mr. Bob is the man!!! Thank you guys sooo much!

  Claudia Curtis
2 years ago
My car looked great when I picked it up. However there was a nut from my rear wheel in my cup holder that someone forgot to put back on.

  Davida Robs
2 years ago
I brought my car in on Friday morning. Although it took several hours, I was very pleased with the outcome.

  Mia Mcintyre
a year ago
Always a good experience- awesome customer service, always informative and knowledgeable ..happy to be apart of the Martin Family

  M O'Neal
3 years ago
They are real professional about the jobs they do. Knowledgeable and caring. You can still wait inside if the weather is bad.

  chris cugini
4 months ago
Great Service.

  John Toth
a year ago
Mike was very helpful in service and explained everything in detail.

  David Kane
3 years ago
No problems nor complaints during my last visit.

  Jean-Marie Donahoo
a year ago
Russell Roberson is the best!

  Velisa Watkins Haskins
3 years ago
Very polite and concerned for my needs.

  Jay Lifts
3 years ago
Awesome service and people always nice!!!