i.g. Burton Chrysler Dodge Jeep Ram of Newark

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shawn Church
a month ago
Mr John and the staff is awesome !!!!!!!! Super professional and my favorite dealership. Love my Mopar family !!!!!!! Listen to me, I highly recommend on purchasing a vehicle from them. A1service baby!!!!!! cannot forget my boy Ivan killing it in sales.

  J. Seramone
a week ago
I waited a little bit to let this settle down, but I m still uneasy about my experience with this dealer. They brought me in with false advertising, and then tried to match the original deal. They then proceeded to hold my keys and registration so that I could not leave. They purposefully added money on the back end to make it appear as if I was getting a good deal all while not letting me leave. I would not recommend anyone go to this dealership. Stay far away, avoid the horrible customer service and manipulative business tactics. I would give 0 stars if possible.

  Luke Vupputuri
a week ago
Overcharging Alert!! Stay away. Wasted me a lot of time.Overall, bad customer service experience (never had that in other Dodge dealerships I have dealt with over the years)- Dropped off car for an issue with some noise. Got a notification that tech found the issue. Initially to be ready on Thursday, pushed it to Friday and then Monday evening.- She kept pushing it off to a later date (twice) leading me to spend on my rental.- Used Mopar Vehicle Protection leading me to pay $200 as deductible, which I later discovered (by calling Dodge myself) that it should have been covered under 5 year powertrain warranty.- Didn't offer loaner / rental.- When I called the service advisor back, she said that it's a mistake on her end and will be sending a check. Would have lost $200 for nothing if I hadn't checked myself.Might edit the review based on what the Service manager has to say (I doubt they will call)

  Shawna Carley (Unknown)
a month ago
Great experience from beginning to end! Highly recommend Charles Fax as your salesperson. From Charles to the manager to finance everyone was wonderful to work with. Excellent customer service!Would drive two hours to purchase from them again.

  Melina T
6 days ago
Amazing experience purchasing my first Jeep. Lilli took the time to explain everything to me and did not pressure me, which was super important to me personally. I was even able to contact her after hours with any questions which came in handy for me.

  Abeer Dagra
2 weeks ago
We took our dodge dart here for oil change. Mind you it was in perfect condition and driving perfectly when I dropped it off. They called me to pick it up in an hour which was great. I went and started the car and it was literally shaking and jerking. The check engine came on. I went back in and told them that. They refused to acknowledge anything happened. On insisting they checked the code and told us there is a misfire. But they refused to fix it or evaluate and wanted us to get appointment for 2 weeks out even when we explained we really need to get on road the next day. Anyways, a local pepboys was able to fix the issue for us and were wayyyy more helpful than this dealership. DO not recommend. I would have been better off getting everything done at a Pepboy location to begin with. Very disappointed.

  Connie Gatlin
3 months ago
I would have given a 5 star review it weren t for one thing!! When I entered to pick up the truck, not one man said hello or even acknowledge my presence even after waiting in front of them for a few minutes.After the women helped me get my keys and paperwork I wanted to discuss what the problem on my work truck was and they didn t respond to her as well (their female coworker). She asked twice and used their names as well!! Nothing. 8 men not one word to me the female customer and to the receptionist their coworker!! Absolutely unacceptable

  Atempa P
2 months ago
First time buying a car from a dealer had such an amazing experience! Thank you so much to Hector he was so helpful answered all my questions and did not pressure me at all to buy like other car places . He was very patient and attentive. The whole process was easier than I imagined. I definitely recommend this place !!!

  eMaRiE Mm
2 months ago
Excellent service! Everyone was very personable, easygoing, and extremely patient while I explained every detail I wanted for my new vehicle. 10/10 would do it again as long as Hector and Tony were there to take care of me.

  Johnna Lloyd
5 months ago
I went to their site on Saturday, scheduled an appointment for a check engine light for that coming Monday. They had it in and quoted by Monday afternoon and serviced/repaired in less than a day, even with a potentially back ordered part. Very pleased with how easy they made the entire process and how fast I was back in my car. Will continue to use them and have already told the people I work with how great everything was.

  Sandy Davis
a month ago
Took my jeep here for the jeep death wobble and initially was sent a text saying that the tech drove my vehicle and it didn t do it. The wobble is a well known issue among jeeps and the fix is a number of different known problems.Communication is via text messages which is frustrating. Tried calling only to be given an option to leave a message which I did. Insisting that specific items be checked while my vehicle was there. The steering dampener was found to be degrading in my new jeep. Had to leave my jeep overnight (now day two) to get the repair. Will not be going back to this dealer for any services.

  milton webster
2 months ago
Took my 2015 Charger in for an airbag recall...turns out, there were 4 additional active recalls on the car.They were extremely friendly and informative during the whole process. All 5 recalls were handled the same day and the car was back in my possession..kudos to IG Burton of Newark De... you ROCK !

  Jenna Micelotta
3 months ago
The most amazing salesman I have ever dealt with. Charles Fax went above and beyond to get me exactly what I wanted and I'm not easy to deal with lol. Thanks so much Charles. I absolutely love my 2023 Dodge Charger.

  Valerie Starrett
2 months ago
Chris was very personable, caring and thorough. He reviewed the paperwork and got me on my way in no time! He s a great addition to the team!

  Rob
2 months ago
Scheduled some routine maintenance here, And a check up just to keep in line with the warranty on my 300.Everyone is so friendly, Service was awesome, I couldn't believe how fast I got to call that it was finished.This is my new go to dealer.

  Jenn Lang
4 months ago
My salesman was kind, not pushy, and answered all our questions. After my purchase he took the time to show me everything in the SUV. He did not rush me. It was a very nice experience.

  Russ Meredith
a year ago
I was in trouble. I run a small business for landscaping. On my off day I helped my sister-in-law move. Truck died on me 150 miles from home. Seemed to be the electronic key having trouble. After arranging three tows within 24 hours I finally got the truck to Dodge. They did a great diagnosis, it wasn't the key it was the fuel pump, and had my small business back and working again the very next day. My ram will never go anywhere but here. Truly amazed at their commitment to getting us back online.

  Robert Belmonte (Bob)
a month ago
I purchased my Jeep from another Dealership closer to my home (big mistake). I then went on a search for another Dealership a couple of months ago because my initial service was in March. I selected I.g.Burton, met John MacFarline and he presented your service department s comittment to your customers, and because of his professionalism and knowledge, I decided to give you a try.I scheduled this service for March 13th, and you actions from arrival to completion were excellent, and you and John are now my Dealership of choice, except for your sister Dealership in Milton, DE when we are at the beach and it was an emergency. Thank you,Bob Belmonte

  John Harris
2 weeks ago
Getting a vehicle new or used is a stressful experience. I desperately needed a vehicle after my vehicle was totaled. The salesman Richard was determined to help me in the face of many challenges, i.e., credit, down-payment, and choice of vehicle. Without haggling or hassles, I was able to get a vehicle that fit my needs.

  Ryan Heller
3 weeks ago
Couldn't have gone better. Very professional, good advice, several discounts available through their site. It's even only a 10 min walk to a bagel shop where I waited for the work to be done.

  Rachel Capicotto
4 months ago
Very pleased with how smooth the process of getting a new car was with the team at I.G. Burton Newark - Kenn Davis, Matt Z., and Greg Frawley. They took the time to answer my questions and clearly explaining all available options. I did not feel rushed or pressured in any way. I highly recommend!

  Dominic Daniels
2 months ago
Great customer service! It's always good to be treated like a person and not a number. Keep up the great work and service IG Burton!

  dionie Lum
2 weeks ago
The I.G Burton Team on Cleveland Avenue worked collaboratively to make sure the deal on our new care was pleasing to our satisfaction.

  Erin Fisher
a month ago
I was lied to repeatedly by Rocco. Told that per Mopar the cooler had to be replaced, when I checked with Mopar and the warranty section that was ALL A LIE!!!! IG Burton had my vehicle for over a month and did absolutely nothing to fix the power train covered by Mopar warranty. He kept proce gouging and insisting on trying to get labor costs out of me that are fully covered under the warranty. I would NEVER recommend IG Burton to anyone ever!!!! Fact check EVERYTHING ROCCO in the Service department tells you!!!!!!!!

  Lisa Fields
3 months ago
Amazing service ! Honest , Helpful and smooth process . Dave and Steffano were amazing ! Greg in finance was also great and extremely personal ! Love them ! This will always be our place now , thank you !

  Jim Proske
3 months ago
I.G. Burton processed a recall for my diesel truck. The process, followups and status updates kept me informed and gave me the confidence to schedule around its availability. Friendly people, easy in and out.

  Matt T
2 months ago
Smooth, no hassle knowledgeable and friendly staff. Enjoyable experience and almost painless. Hurts digging into pockets and spending money. Though everything worked out very well for everyone. Would go back in the future

  William Light
4 months ago
The staff attempted to make this unpleasant ordeal as painless as they could. The principal difficulty dealing with the service department was a lack of repair parts for my vehicle on property. Again, Thomas (service writer) did the best he could to accommodate my issue which I do appreciate. My vehicle was repaired in around 24 hours, with the delay falling on parts availability (parts needed to be shipped from out of state). With the challenges the service department had to overcome, they did do an excellent job servicing my needs. It's unfortunate that Dodge as a manufacturer has produced a vehicle line with so many electrical failures.

  Jenna Barry
4 weeks ago
I want to thank everyone at this dealer for helping me with my car purchase & making it a breeze. Everyone knows this can be an all day thing & the staff were incredible in making me feel comfortable

  Liz Gichema
3 months ago
Isn t it nice to have the person servicing your car be warm and exchange a therapeutic conversation. Laughter lightens up one s day -(priceless). Not forgetting to mention my discount. Thx I.G Burton guy. Will be back !