Hertrich Nissan of Newark

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Awilda Johnston
3 months ago
This dealership does not disappoint! My husband Terri and I came all the way from New York to find our upgraded trade-ins. We were in cars that were in great shape but we wanted a better deal and upgraded vehicles. We were greeted with open arms and patient dealers at Hertrich Nissan of Newark, DE. I traded my 2021 Mitsubishi Outlander Sport for a 2021 Nissan Rogue SV premium! I appreciated the hospitality and the honesty they promoted at this dealership. Lastly, since we live a few states away, and the fact that it was almost winter, they were kind to have mailed us our registration and new license plates. I am so happy to have found such a generous and good group of people to help us get into more reliable vehicles through it and through. Definitely will recommend this dealership and would come back for another trade-in towards the future. My husband traded his 2017 Honda HRV for a 2021 Mazda CX30. Drives smooth, so sleek. Also the extended bumper to bumper worth every penny; especially living in Upstate NY, the snow capital of the U.S.! Lol! Thank you all so much Hertrich Nissan! By the way we had two snow storms this week and so far no fish tailing, no mechanical errors, no lights blaring and made it home safe from work! Nissan Rogue is one of the perfect mid market models, did not disappoint!

  Paul Whittington
5 days ago
I would like to give big kudos to the service department, my car broke down and needed to be towed to their service center, I was told May 1st would be the appointment which I understood, when I stopped by to ensure my car had made it, I talked to the 2 young ladies at the customer service desk in the service center, they told me their supervisor said he would try to squeeze my car in if they could sooner, well to my surprise the next morning I recieved a call from Phil saying they got to my car and were working with my warranty to get the parts approved, the very next day my car was finished and ready for pickup. Wow that is customer service at the Gold Standard. I would highly recommend this dealership and their service department.Paul W.

  bross ross
a month ago
Service agent was rude, when customers greet you, acknowledge and greet them back. Customer service 101! Even after repeating my greeting, assuming she didn t hear me. Still no reciprocation, I disconnected the call! Spoke with the GM, Michael about the experience, he was super accommodating &professional! Be meeting him at my oil change tomorrow.

  Shonda Gayle
9 months ago
The team did an amazing job! They were very accommodating & communicated very well in the entire process. We love the results of how our car turned out & definitely will be recommending to others. Hopefully they won t need it but if they do Hertrich is our first choice!!

  McKenna White
2 months ago
This is a wonderful dealership with wonderful people. It wasn t where I bought my car, but it is where I have had it serviced and will continue to get my vehicle serviced. The folks that work on the vehicles are quite friendly and they work with great efficiency, and don t try to pull the wool over your eyes and jack up prices. Every time I need assistance they re always happy to help and they answer all the questions I ever have about the service I was provided. I ve had my oil changed here a handful of times and they even helped me when I thought I could have had a small hole in my tire. I highly recommend this dealership. And my first time trying to find the dealership when I was new to the area, I went to the wrong building, but the folks inside the building I went into were super friendly and walked me to where I could see where I needed to go instead of blowing me off. Just an overall positive experience!

  Yining Cao
a month ago
I mean no offense to any individual employee but my experience in this dealership was not very good. While the initial sales process went smoothly enough, the aftermath has been riddled with incompetence and frustration.Firstly, despite purchasing a vehicle, I was not provided with the second car key. What ensued was a saga lasting over two months, involving numerous trips back to the dealership and countless phone calls, just to receive something as basic as a spare key. This lack of efficiency and disregard for customer satisfaction is simply unacceptable.To add insult to injury, it was only after attempting to apply for an EZ Pass that I discovered the dealership had provided me with the wrong car tag. Imagine my shock when I was informed that my car tag was registered under another person s name. This level of negligence not only inconvenienced me but also raises serious concerns about the dealership s management and quality control processes.Overall, my experience at Hertrich Nissan of Newark has left a sour taste in my mouth. It s clear that their focus on sales does not extend to providing satisfactory post-purchase support. I urge potential customers to think twice before engaging with this dealership, as they seem more interested in making a sale than ensuring customer satisfaction and adherence to basic standards of professionalism.

  S Singer
2 months ago
If I could give them 0 stars, I would. Called the Service Dept at the end of December to schedule a visit for a recall that had been issued for the Nissan Rogue I bought here (it was Porter Nissan at the time). No one answered the phone, and there was no voicemail option. I tried to do a chat online with the dealership, and the person I chatted with told me someone would be in touch to schedule. No one contacted me. Called again 3 times last week. No one answered the phone. I finally dialed sales, and yes, someone answered! However, the someone said they couldn't help me because Service is in a different building. I asked to speak with a manager. I was transferred to the voice mailbox of someone who never called me back.At that point, I felt my only option was to take care of the recall at another Nissan dealership, so I took the car to Concordville Nissan instead. They were great, and they are now my Nissan dealer.

  Donna Pilson
a month ago
Oil was changed and paperwork said they checked tire pressure. Just a few days later tire maintenance reminder appeared on dash. We were on the road traveling out of state and added air and reset indicator. Also, asked again about tie rod recall for my 2022 Nissan Sentra. Got a different answer from last time talking when initial letter was sent to my home late fall 2023. Not happy with Corporate Nissan at all. Communication for this recall is nonexistent. I will never buy a Nissan again.

  Tarryn Mundy .
a week ago
My salesman Braily Vasquez is excellent! &very knowledgeable about Nissan.He wasn t pushy & took his time to explain what I needed to know about my car!..I love my Sentra Thank you so much Braily!...I will send my family & friends to you when they are ready to purchase a car. You re the best!.Also a huge thank you to Mr.Ken! It was a pleasure meeting you!.Both of you put my mind at ease about purchasing a new car.I m enjoying my new car!..

  Michele Mercurio
a month ago
Huge disappointment! I had made a service plan with my Service Advisor and had it in writing. Part one completed, but when I went back for part two it was a different story. My Advisor had left, and the price had more then doubled in a few months. They saw the plan/quote in writing and would not honor it? Would not even budge...no discount, no coupon? If I am not valued, I will go elsewhere. I said the car is almost 10 years old, I will be shopping for a new one...why would you lose a customer over this. Very poor customer service!!!

  Maia Murray
5 months ago
Alex was very kind and transparent. He understood my situation and helped me out the best he could. He also was very truthful about numbers and did not leave me blind sighted in the car buying process. I would definitely recommend him to others

  Ervin Phillips
5 months ago
Came in for a oil change and rotation and after over 3 1/2 hours came out with only oil change. Then was told I need shocks and tires at 25000 miles which was told tires were good for a couple more oil changes last oil change and which could not be done that day. For some reason I also have to let them know I want my tire pressure, what car recommends and not 38 psi which is way over

  Jim Davis
2 months ago
Just not customer oriented in my opinion. The dealership under Porter was much more efficient and very customer oriented. After waiting week to have a simple oil changer, I was greeted by a representative who, in an unfriendly manner, asked several times if I had an appointment, when I stated that at greeting them after waiting a very long time at a closed garage door. While sitting in the customer waiting area, I observed a few other customers commenting about the down grade in service satisfaction under the new dealership. I was told when making the appointment the cost would be 79.99 only to actually 99.99. Wow, that was a surprise. Upon asking about the price, the rep simply stated Oh well, You know the price of oil these days I actually do know the price of an oil change at other dealers as I have another vehicle. HERTRICH needs to win back its customer base in my opinion.

  D G
4 months ago
They wanted to keep my truck for several days to order and paint and install a new mirror. Cost $800-900. Took the truck to body shop, they ordered a mirror, painted it, then had me come over and they installed it in less than 15 minutes. Cost $276. Hertrich is outrageous. Will not be dealing with them ever again. I'd give them no stars but the program won't let you so that.

  Margaret Price
a month ago
My salesman, Leland Jones made my purchasing experience faster than any of the several previous cars I have purchased. The process flowed for which I am truly grateful.

  Kristen Matthews
5 months ago
I had an excellent experience buying my car here when it was Porter Nissan. I have since gone back to get my car serviced multiple times. But I have experienced nothing but issues with the express service. I have been turned away due to them being closed even though I got there 3 hours before the posted closing hours. And most recently I came on November 13th to use the express service for a routine oil change (drove 35 minutes one way from home to go) and when I got there I was informed they weren't doing express services due to being backed up and short staff and to make an appointment. I totally understand that but there should be a notice posted that express service was not running. I got myself and my newborn out of the house, paid the toll, wasted gas and made an hour plus trip for nothing. I had checked the website and Facebook before I went and there was no notice of express service being closed. Don't advertise that you can do a walk in oil change if that isn't possible. Notice for any future people, CALL before you go to use the express service. Also my tires always get overfilled here when being serviced (by A LOT). I will not be getting my car serviced here any more. Do not recommend.

  Brittany McQueen
a month ago
Awful. I was overcharged, was told my car would be ready in a half hour to go when on the phone. When I showed up an hour later my car was not ready and I was overcharged 2 seperate diagnostic fees. I did not have time to speak to the manager because I had to return to work. This will be escalated. I would like someone to get back with me in regards to a refund and an explanation.

  Sondra Sanders
3 months ago
My Sales rep Leeland was thorough and very helpful. He took his time to review the purchasing process and went over the car in detail. Great experience!

  Jan Seiler
4 months ago
The reason I gave your shop 9 stars is because of Brenda. She is a rockstar. She is patient, sympathetic and warm. Brenda and I went back and forth for days on the phone regarding issues with my car. She helped find the best deal on parts and understood my situation. She listened and was attentive...not easy to find people like this now a days. We worked as a team to make an unimaginable car repair bill manageable and broke down each cost and explained the reason for the repair to me. We need more people like Brenda in customer service.

  Rob Walley
5 months ago
Last Saturday November, 4, 2023 I drove all the way from my new home in Clayton, DE (50 miles away) to go to my favorite Nissan service center in Newark, Cleveland Avenue to get my routine oil change.I go there because the associates are kind and I love the service. The hours the post are 8:00am - 12:00pm so I get there at 9:45am only to be told that they are at capacity.I explained to the young lady (who I know was only doing her job) that I travelled far to get here on time and that this is the only place that my car has been serviced seen I bought it. She insisted that I call to schedule an appointment the next time but I said to her that your hours say 8-12pm. She kindly said I know and that was it.I am not typically a person who complains but I really needed my oil changed that day because of my busy schedule.Long story short I learned that it s important to call first. But I also learned that my time and my money was not valued that day.I ended up going to a local guy in New Castle who valued my time and my money.Please know that I m not dissatisfied with the young lady. I m dissatisfied with the fact that your hours say 8-12pm and it doesn t say to call ahead for an appointment otherwise you will not be serviced.I know how long an oil change takes and it s not that long. I also know it s not that expensive.I was looking to purchase a new Nissan from this dealership but now I m not so sure I want to.

  John Rosato
a month ago
While waiting for service on my wife s car, we decided to check out the new 2024 Nissans.When we arrived at the showroom, we were greeted by Kamron.He was very friendly and polite!My wife decided that she wanted to test drive one of the cars.After returning to the dealership, we decided to sit down with Kamron to see what kind of deal he could offer us.I have been in sales for most of my life, so naturally I was on guard. That being said, Kamron was very knowledgeable, and he offered us a good deal.The best part was our experience was that Kamron didn t push us at all!In fact we were so pleased with Kamron, we decided to buy two cars!!From now on, Kamron is our go to guy!If you re in the market for a new Nissan, ask for Kamron. He ll take good care of you!!

  Rain Cat
5 months ago
It s OKAY at best for their service. They re short staffed which I 100% get but did they clean house? I come in with my mom for her services and it looks like they cleared all the staff that use to be here out. It wouldn t surprise me from how I ve heard one of the new advisers talking to reception if they ran everyone out. I use to love coming in with my mom to keep her company but recently it s just sad and overpriced for a place that seemed welcoming prior. I d hate to be reception here and I think my mom and I are gonna start going elsewhere for her service work.

  ted sutton
2 months ago
My salesman Jason was wonderful. I was stressing for days over having to find another car. I was elated to find such a beautiful car in my price range.

  Babybutterhead
5 months ago
Pretty awful I went early in the morning I was third in line after leaving my vehicle and waiting in the waiting area an hour or so passed by. I asked the representative for an update on my vehicle. He said it only needed the multipoint inspection. Another hour passed by, I asked him again. He said they forgot that my vehicle was even there. The service technician had decided to leave and my vehicle was never touched. They lost it in the parking lot then finally came and told me I need a new parts for other things as usual, trying to upsell, but the multiple inspection was not done and my tire rotation was not done at all it took three hours for an oil change and incomplete work

  Jacqui Morris
4 months ago
I went in for oil change . When I got to my car after it my car door wasn t even locked. Then in the car, the sticker they put on the windshield says I need to go back in 500 miles so I really don t know if they changed the oil or not!!!In addition they gave me print outs that are supposed to show IN COLOR what needs attention etc.. everything was in black and white and a few of the same page The quality of service was horrible compared to what it was before!! Definitely won t be back!!

  John Bilsak III
2 months ago
Your service team executed an oil change on my wife s car and then proceeded to charge her for the oil change even though she had one of the preferred oil change club cards (Porter Oil Change Program). When she brought the car in, they knew that she had the card and neglected to tell her that they were not going to honor it and would be charging for the oil change. Your service team and management were extremely unhelpful and trying to resolve this while my wife was there picking up the car, which they had for two days. . I am very displeased with the total lack of professionalism by your service department. We are disputing this charge.

  Crystal Leibhart
2 months ago
I traded in my car to them after all was said and done they took it back for cleaningnrhing they do befor ethey give it to you and theu threw out the mazda navigation chip and i have no navigation at all now. and it took them almost a year to give me my tags to the new car because of their own incompetence. Blaming covid every time I asked even though covid bs has been over for like 2 years. when they actually had my tags the whole time. It took them too long to switch out n put in the pay off for my trade in that the other company was after me for over a month stating I owed them because nothing was paid to them due to their incompetent workers. Ontop of that they sold my trade in and didn't bother to register it to the new person and now I'm getting fines for them going though the Pittsburg and Harrisburg tolls that I shouldn't have to pay. I will never do business there again.Update : I proved to PA I didn't own the car anymore and now they are goin after the dealer ship for the fines. Also the the title clerk is rude and doesnt know how to do her job and will point fingers anything an everything else and it's prolly part of the reason every employee ive delt with has been fired to cover her mistakes . Cheers!

  Patricia Burden
6 months ago
Between my husband and I we ve owned about 10 cars and this was one of the best experiences. We ve had quick easy all parties involved or knowledgeable. They weren t trying to give us any Tricks or pressure and was really respectful of our budget. Velvet worked really hard to make sure everything that our needs.

  Andrew Savio
3 months ago
BUYER BEWARE. AVOID HERTRICH NISSAN.I'd give 0 stars if possible. This place is an atrocity. Staff- starting with the GM, are rude, incompetent, and do not care.Leased my Nissan Rogue on 11/17/23. The first red flag was that I was promised $472 monthly payments for a 3 year lease, 15k miles a year. I even have this in text from the salesman, and we discussed this numerous times. Ironically on my way to the dealership to sign the lease on 11/17/23, the sales manager Vic called me and said they somehow priced me the wrong vehicle and the price would be the same for the lease, but only 10K miles a year due to THEIR mistake. I should've declined right then since they were now shorting me 15K miles (total).I sold them my old vehicle (which was already paid off) for 13K. 2k would go towards the lease as money down, and 11K would be written in a check for a pay off for me, as I requested.I was told it should take 2 weeks for the sale to finalize and I would have the check.2 weeks later, still no check. Was told they were still finalizing paperwork with finance.On 12/18/23, now a month later, Ken from finance contacts me frantically and states he needs me to come in ASAP because it was THEIR mistake and they messed up the paperwork. I obliged and went in and signed the paperwork.On 12/28/23, incompetent Ken from finance contacts me again and asks me to come because once again, they messed up the paperwork. THEIR mistake yet again. I voiced my displeasure to Ken while I was at the dealership and asked to speak to someone higher up and demanded he put that I would receive the check in writing. Ken looked at me like I was insane, shrugged, and instead gave me a free oil change for my troubles, unbelievable. The same day, I was told the check for 11k would be ready by 01/02/24 now that the paperwork was finalized and correct after Ken messed it up numerous times.On 12/29/23, I sent a long, detailed email to the GM of Hertrich Nissan - Newark - Michael Lundin. To no surprise, I received no response. Shocker that the leadership sucks here as well.On 01/02/24, I emailed Ken from finance about the status of the check. I received no response.On 01/03/24, I spoke to the office manager - Shelly. She claimed finance mailed the check for 11k on 01/02/24 and if I did not received it by 01/08/24 to contact her personally. Keep in mind I live 15 mins away from Nissan, so it should've taken a day to receive the check.On 01/08/24, I contacted the office manager - Shelly, to make her aware that the check never arrived. Shelly was clearly annoyed that I followed up, spoke to me in a belittling and unprofessional manner, and continually cut me off when I voiced my displeasure by saying "I get it but" and the proceeded to tell me I was given wrong information about how long the check takes to receive. But the best part, she just casually told me "the check must have gotten lost in the mail" and that they would stop payment and issue a new check that "should" be ready by the end of this week. Seems to me that they never actually mailed out the check because it would have gone through certified mail.01/10/24 - After exposing them online for who they really are, my check for 11K was magically hand delivered to me today.I received several phone calls from the GM- Michael Lundin who apologized and stated he "never saw" my email. Funny, you saw it after you were exposed. Oh, and don't worry, he compensated me with a service plan that gives me oil changes and tire rotations. Wow, truly remarkable for all that inconvenience and for making excuses for 2 months for illegally withholding my 11k that I was rightfully owed. He even asked me to take my review down!Do NOT go here. Do NOT support this disgrace of a "business." Do NOT support this scam artist of a GM - Michael Lundin who will do the bare minimum to right the wrongdoings done to you by the employees of his dealership. He does NOT care, he just doesn't want his business to look bad. He certainly lacks moral compass. Shame on you.

  Aaron Martellini
2 months ago
Brought my truck to this dealership after Jones Nissan couldn t figure out how to get lug locks off. Casey Collins was able to get them off at this dealership with ease and got me new lug locks! Saved me thousands of dollars. I WILL be brining my truck back here for service. Thank you!!