Hertrich INFINITI of Newark

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matthew Vivona
a week ago
Guys be very careful here. I was sold a Canadian version of a used Lexus which has limited features in the US (such as lack of digital clock display and temperature in Celsius). I'd have to replace the ECU to remedy the problem, which is not feasible. Passenger side door also sounds like a cheap tin can. Most likely in an unreported accident. They didn't budge one penny on the price and charged me a $500 processing fee on a cash transaction. I was even overcharged on my registration fees. I tried calling several times but the GM never returned my call. Rushed in and rushed out. Salesman was inexperienced and unhelpful. His only sales pitch was "this is our final price". Just overall a very disappointing and aggravating experience being ripped off by these people.

  Helena Brooks
2 months ago
I had Jenna as my sales person and loved her energy! She made sure to help me with all I needed. And gave me paperwork to look at to get a better understanding of what was needed for my car. Get atmosphere as well! Go check her out, you won t regret it! Tell her I sent you

  Melissa Finucan
2 months ago
I recently had the pleasure of interacting with Jenna regarding my car-related inquiries, and I must express my utmost satisfaction with the exemplary service I received.What stood out the most was Jenna s knowledge and ability to communicate complex information in a clear and concise manner. She patiently answered all my questions, leaving no room for confusion. Her friendly and professional demeanor made the entire interaction not only informative but also highly enjoyable.Exceptional customer service is extremely rare, Jennas performance exemplifies a standard of excellence. I believe Jenna deserves recognition for her exemplary performance, and I recommend considering her for a promotion within your organization.I also had the pleasure of meeting Bill, who I believe to be the general manager. His genuine concern and willingness to help created a customer service encounter that exceeded my expectations.And as always, I m thrilled with the extraordinary service from the auto mechanic, Xavier . If you have a problem, he will solve it!

  Michael Alft
3 months ago
Jenna is excellent in service! Juliet did superb work on a freezing day making sure my snow & ice & salt covered car was done properly and show room ready in time for me to get to work. Ty!

  Eric Janvier
a week ago
Juliette was courteous, and very professional.She made my experience at Hertrich Infinity great!

  Ashlyn DeCruise-Fortune
a year ago
Sunny is the absolute best and a pleasure to work with!! He is super patient, and took the time to explain every single detail of each car I looked at! Sunny was never pushy and really went above and beyond to ensure I was happy with the car I was choosing. I will definitely be back to purchase my next car with Sunny!! Highly recommend!! trust me you won't be disappointed!!!

  L Lamb
11 months ago
I bought a 2020 Infinity Q50 in February 2023.. Love it. And thanks to my salesman Sunny!! Sunny was so professional, polite, patient and informative. He worked with me on every level to help me with my purchase. Even after, checked on me to make sure everything was going good. And thanks to the finance department for your help also. You guys are great.. Thank you all

  Danny Frost
a month ago
Very courtes staff. Very clear about service. Price seemed alittle high but I guess that's all dealerships plus it is an infinity!

  Wendy Godfrey
7 months ago
Ed and a kind gentleman from the Service department went above and beyond to answer all my questions about my new QX60-which is even more impressive considering that I did not purchase my car from this dealership. Ed took the time to sit and explain things to me that my salesperson at another Infiniti dealership didn t care to take the time to explain to me. I wish I could turn back time, and had given Hertrich Infiniti my business. I would highly recommend this Infiniti dealership if you are in the market for a car.

  Arthur Ayres
2 months ago
Juliette was attentive, professional and transparent during my last service visit. Great service.

  Ben Arokoyo
a year ago
Jake, Ed and Taylor were really great. They were transparent and open, and got me a great deal. It was definitely a great experience, smooth and easy. I didn't even spend much time with all the processing, literally got me done in less than 30 mins with all the signing .

  Kirsten Donnelley
a year ago
I ve been working with Stu for years and he consistently takes great care of me! I recently dealt with a time sensitive matter and Stu, Ed and Troy made sure everything was finalized in time. Highly recommend Stu if you are in the market for a luxury car.

  Alice Ruff
11 months ago
I recently purchased a vehicle from Hertrich Infiniti of Newark. The sales process was simple. My salesperson Sunny went above and beyond to accommodate my needs. All of the team members are professional and courteous. I look forward to a lasting relationship with this dealership as they have both sales and service under one roof.Alice- New Infiniti owner

  Nathan
a year ago
My granddaughter and I had a good experience dealing with salesman Sunny!What a great personality he has! My granddaughter test drove the first car he showed us and she fell in love! No problem signing a deal!

  Gwen Baker
a year ago
Stu Swalheim has been really great as a sales professional. I trust that he has my best interest in mind and communicates with me well. He listens to my concerns and addresses them quickly. I have really enjoyed working with Stu.

  Steve Desch
a year ago
Stu is amazing!!! He has sold me cars over the past 14 years and he will always get my business. He knows what I want in my car, doesn t try to sell me something I don t want and makes the whole process extremely easy! Simple reason why I continue to come back to home for my Infiniti s

  Troy Gruner
a year ago
2023. I went to Hertrich Infiniti for growling noise that changed with speed. The wheel bearings in the front were worn out. First indication that was not a good choice the web page had service closing at 1 and I arrived after twelve to the door to service open but the place was empty. Wondering to the sale floor i found a person who able to pay and get my car. The bearings lasted less then two months! Returning the car for grinding noise from the front changing with speed and now in right turns when the weight of the car was on the left and when away for a little with turns to the left as weight shifts to the right. this tine i was informed that new bearings were needed and a cv axle? The Service Advisor said suspension was the cause over and over as if it was a magical word for the failing of the parts. They did do a discount on the cv axle work. When it to pick up my car and all seems fine til i look at the bottom corner of the windshield where the corner is bent up. Back to the dealer and to ask what happened and was told they video all cars that come into the shop. A Service Adviser brings out a iPad and and shows me a shaky video and does the same routine as see its bent over and over even before the video get to where the bend is located. I have a dash cam that turns on when it sense moment and I recovered a video of the hood opening and moving slightly side ways making contact with the fender and bending the corner up. Horrible way to treat someone who entrusts you with there car.

  Liz B
a year ago
The attention to detail and the service we receive from Stu Swalhiem at Hertrich is second to none. Stu made purchasing a new car seamless. He guided us thru all the options and helped us identify the right car with the right amenities for us...then made sure we even got the desired colors - all promptly.

  Michael Dzeda
a year ago
Sales manager Stu Swalheim has taken care of my last 4 leases. He is the reason I keep coming back to this dealership. He truly cares for his customers. I am always treated as a friend and with respect.

  B.L. Lott
a year ago
Hertrich Infiniti is my go to car dealership. Stu Swalheim is hands down the best salesman I have dealt with when buying a new car....in my life. I have worked with Stu on my last three car purchases and the one thing that I know going in is that he is honest, up front and will assist you in making the best decision for your needs. Stu, thanks for always looking out for my best interest.

  Claire McArthur
a year ago
Great experience! Sunny was very good at listening and selecting exactly what I was looking for in a car. Overall he made the process so easy and had great communication!

  Denise
a year ago
Purchased a QX60 about a week ago. It was a pleasure working with Stu. Will use him again in the future, very kind and knowledgeable. He would not let me leave until I had a full knowledge of how everything work in my new SUV.

  Linda Middleton
a year ago
I met Stu Swalheim in 2010, when I leased my first new Infiniti. Since then he is the only one I would go to for my leases and purchases. Stu was always upfront and honest and went above and beyond with each purchase or lease that I had. I have and continue to recommend him to all my family and friends. He knows everything about all the Infiniti s and has always helped me set up the technology in each one of my cars. He is definitely a true asset to Infiniti.

  Kathy Aufiero
a year ago
Recently picked up our 5th lease from Infiniti and Stu. Stu is very knowledgeable and a true pleasure to work with . Stu takes all the fuss and stress out of car shopping!!! The entire process is effortless and enjoyable . I have recommended Stu to numerous friends and family and will continue to do so . Infiniti is very fortunate to have a dedicated and loyal employee.

  fm
11 months ago
As a customer of Hertrich-Infinity of Newark, I was very satisfied to have Sunny as my sales representative. He was very helpful in the process of me buying my first car.

  Gilberto Medina
a year ago
Ed and Stu are a delight to work with. No pressure and tons of knowledge. I went there to look at the Infiniti qx50 and I am so glad I did. When compared to other luxury automobiles in this segment the Infiniti surpasses the rest in comfort. I was shocked on how much nicer the ride and the plushness of the seats. Might not have all the bells and whistles others have but I wanted a great drive experience and that is what I got. If you want to feel special, do not look anywhere else Ed and Stu have this covered and some. You are buying luxury and your experience while doing so should feel special. These guys have your back, they had mine and I am sure they will have yours. Thank you again Porter for the great experience and the awesome product selection.

  jim sullivan
5 years ago
I was torn on the rating. The service department treated me well although prices are high. $2300 for a water pump, half that everywhere else. I did not have that work done by Porter.. My bad experience was with the sales side, not my salesman but the sales manager because ultimately he is the one making the decisions. I recently traded in my 2011 G37XS with 87000 Miles. Very low miles and very clean. Porters own service dept. was impressed by the condition of the car. I was looking at a 2015 Q50S with 24000 Miles. I owed $8400 on my car. Porter would only offer me $7500 and they knocked $1000 of the Q50. I asked if they could at least give me what I owed. They wouldn t budge claiming that s all my car was worth. Needless and regrettably I made the deal, my fault. Porter then listed my car for $12,500. Amazing and insulting. I also made the mistake of financing through them. So in essence Porter made money three ways, the sale of the Q50, the trade on my car and the money they get through the financing. The only place they didn t get me was extended warranty which they tried to sell me starting at $1500 but the last offer was for $750. I understand they have to make money but as a returning customer I expected better on the sales side. They beat me on the negotiation side, shame on me.I ll know better next time. I should ve walked away from this deal.

  Melissa D
2 years ago
Infiniti Service center located in Newark, DE, has superior customer service. Every encounter is always a thoroughly professional and stress-free experience. Pat, the service advisor was very accommodating, professional & patient. He was in constant contact with me, explaining the entire process in a simple & straight forward manner. I was kept in the loop every step of the way. X, the mechanic was very helpful, professional and knowledgeable. He went above & beyond while explaining the issue I was having with my vehicle; providing visual support, which really helped me to understand the problem I was having. Excellent service that you can trust. I strongly recommend Porter Infiniti and can promise you that they will not only meet, but exceed your expectations.

  K Spencer
a year ago
Can't thank these guys enough! Service department was super helpful. Jake and Gary were awesome and got me taken care of within 24 hours of dropping my car off. Very much appreciated guys!

  Pushpinder Manaise
10 years ago
I bought my Infiniti G37 from Porter in 2010 and had a no hassle experience as they honored the VPP pricing for my car. I have been going back there ever since for all services as they have done a good job in the upkeep of the vehicle. The Porter team has been respectful of my time and prompt with their delivery. A special thanks to Pat Gill in the servicing department who sincerely appreciates his customers, has always taken the time to explain the array of options available for service and provided apt recommendations after thorough inspection of the car.Overall, I have had a pleasant experience with them and would recommend them to others in the market for an Infiniti.