Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
John Quirk
11 months ago
All I can say is the customer service at this place is phenomenal. I went in there for a part and I was questioning about some tires. I got a great price and they had me in-and-out within 2 hours. What a fantastic locally owned mom and pop facility. We'll continue to keep going here as long as they're open and supporting them.
AJ G
a month ago
This place is amazing. My first time using them for my bike. Kathy and Frank helped me figure out what I needed to do to achieve my desired results, and saved me thousands. They even fixed all the other issues with my bike that 2 Harley dealers led to to believe was normal (bought bike used). These people treated me like pure family, went above and beyond, especially since I had a family emergency while my bike was in their care. Really a rare breed of people and business.
Felipe Mendes
a year ago
Best independent Harley shop all around. Staff is is super friendly, very knowledgeable .from the garage to parts store. My Harley feels better treated there than at the mothership.
Jason Gross
7 months ago
Fast courteous service with a stocked shop. Definitely will be back again
JOHN Faust
a year ago
It was not a fair review on my part. Thank you Frank and Kathy for many years of good add on's and maintenance performed on our Harleys! I will always highly recommend your business.
John Jam
3 years ago
One of the best around if your looking for great service! Kathy's knowledge of parts and accessories is second to none! Frank is a perfectionist when it come to working on bikes. You will not find another shop/team better!
jake miller
6 years ago
Excellent staff and service. If they don't have it in stock they'll get it. Been going to them for years. Kathy is great! Goes above and beyond for customers. They used to be right around the corner from me, and I still drive to Newark to get what I need. Better service then going to "THE DEALER" Do yourselves a favor and go there. You won't be disappointed!
Nick Nick
3 years ago
Great experience dealing with and talking to Kathy. They tried to help me with my bike issue before I even went there for service. Super honest and helpful. Upfront about their time frame and even finished up my bike earlier and cheaper then expected. Great people!!! Will definitely go there again.
Wayne Ammons
a year ago
They took care of every one of my needs. Guy there I don't know who his name was but he was very helpful. great
Mark Popp
6 years ago
Most of the time they have what I need. If not they can get it pretty quickly. The staff is very helpful and service is top notch. Besides, I prefer to support small businesses vice the big conglomerates when I can.
Charles Britton
3 years ago
Always a pleasure dealing with Cathy. She was able to return an unopened electrical part for me and I was able to use the money towards a rear tire for my bike
Natalie Allen
7 years ago
I have been taking my bikes to Kathy, Frank and Dave for years. Kathy has been super helpful since our first encounter! I purchased almost all of my riding gear from her-and she took time to make sure I got exactly what I needed (boots, heated gear, leather coats and gloves). This past Christmas, she knew exactly what I wanted, and she secretly helped my husband purchased and wrap everything. Love this place so much! They have tuned up my bike, added new parts (foot pegs, heated grips, rear-crash guards and new back tire) all for a very reasonable charge. Once, I dropped my bike off for service, and Kathy took me home! This a family-owned business that goes above and beyond for their customers!!
Keith Huber
3 years ago
What great people, it was a pleasure dealing with Frank and Kathy. They are the best in my book.They are true to their profession .Services: Brake service & repair, Oil changeServices: Brake service & repair, Oil change
D L
4 years ago
Customer service is the most important product any company sells. When a person buys into that they buy lots of other products....sometimes for life! I just experienced the worst and felt like I was being pushed out the door, especially because the customer on the phone must have been more important. All I wanted was coolant and the person stated they don t have any. I can understand based on their main market is fixing air cooled Harley s. But I guess they exclude all other types of bikes. I was also looking to find a highly rated place to have my bike serviced....I guess not here because the customer service is awful and they can t work on bikes that need coolant because what would they have done if they were working on mine and there was low or zero coolant? I couldn t even get out my other two questions because she just kept saying they don t sell coolant, gave me suggestions on places to go and went back to the phone call. I ll be taking my American v-twin elsewhere.
Bill Hedrick (Billy Goat)
a year ago
This is my place for Harley Davidson parts and repairs now don't let that pretty redhead behind the counter fool you shes very knowledgeable on the bikes and this place is perfectly placed for a cruise thru Newark and don't forget to hit the deer park !
Iris D Baez
3 years ago
Very nice place they have a big variety of things And good prices i. Very satisfied with my purchase I recommend to you
Billy Slappy
4 years ago
Great place. They have a lot of parts and accessories in stock and offer service on Harley's. They ordered me some parts and then came in the next day.
Gilberto Medina
3 years ago
This place rocks, please do not look anywhere else. I felt like I know them for ever and they made me feel so welcome. I will never take my bike anywhere else.
Hello Everyone
5 years ago
These guys are amazing only shop around open on Monday had a spare parts bin for a rare piece I needed willing to sell it to me got me back on the road I'll be back
donald mcdaid
a year ago
Great service..great prices..always have what you need..
Edward Brink
3 years ago
Kathy and Frank are great people. Theyre extremely knowledgeable and easy to talk too.
April Hollada
4 years ago
Kathy is the best.this place treats all customers lile there family .not going anywhere elseAnd they do service
Tim Alexander
4 years ago
Kathy is Seriously knowledgeable about motorcycles and a pleasure to deal with. I'm happy this is my local shop. I definitely recommend this place
JAMES LOLLER
2 years ago
Never a problem soo far.gotta wait there busy but do a great service
Donald Brady
2 years ago
Awesome staff. Friendly. Eager to Help with all you're needs.
Joe Nastasi, Sr.
5 years ago
Frank and Kathy are awesome ! They go out of there way to help you achieve what you need done .
Trish Vahey
4 years ago
Best ever! Customer oriented, knowledgeable, friendly & very helpful!
Michael Knight
a year ago
Great amount of parts actually on hand including fluids and oil filters
ed jenkot
3 years ago
Have used freedom cycle for the last few years and always been treated good they always do good work
William Hedrick
2 years ago
Your place for bike parts and the owner takes very good care of your needs and she's well knowledge