Tire Rack Distribution Center

4.6 (544)

  300 Anchor Mill Rd, New Castle, DE 19720
  (866) 363-5892
  tirerack.com
  Claimed

Tire shop

Service options

  • Curbside pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Frank pachy Mirror
4 days ago
For delivery here: Everything seems like the download is done at night. I had an appointment for 1:00 am, I arrived at 11:35 pm and a worker received me very kindly outside the building, collected the work papers and directed me to door 5 where another truck was already leaving. it was great. You can sleep here without being disturbed. overnight parking yes.

  Julia W
2 months ago
This location is easy to find. Very simple to check in and wait for your order. The guys who come out with the product are always friendly and helpful!Customer service call center in Indiana is 10/10! Love this company.Also, you get a discount for picking up your own tires!

  Tracy Estes
a month ago
We have been using Tire Rack for years. Great options for our vehicles. Even more convenient since we moved to Delaware. There is a distribution/pickup center very close making pickup ever so simple.

  Holly Cunningham
4 months ago
Always use them for tires when needed. Great price, tires readily available, order online. Drive over to Delaware to pick up. Call their front desk when you arrive, and the tires are brought out to your car. No need to get out of your car they do it all for you. Employees are friendly and helpful.

  A G
a year ago
Ordered some wheels that looks like they originated from this tire rack location. By the time they made it to my house 3 were damaged. Now one wheel looks like it was damaged from dropping it most likely the package handlers at ups but the other 2 wheels has paint peeling on back of wheel. Poor quality control at tire rack for the two wheels and the other wheel I don't know where it happened. Never again.

  Rosemary Schwegel
2 weeks ago
A nasty pothole dented our wheel rim, and we needed a replacement in short order or we couldn't get home. The turnaround time is normally 24 hours, but the team here managed it in about five, and absolutely saved the day for us. As a bonus, the wheels cost about half what they would have from the dealership. We couldn't be happier customers.

  Heather F
3 months ago
I'm going to give them 5 stars even though it took awhile for someone to answer the phone. They brought out my tires and helped loaded them in my car. Then I decided to have them come out and mount and balance the tires. They did a great job! It was nice to have it done right in my driveway.

  Brad R
6 months ago
I love this place. This is my second set of wheels that I have picked up from the Tire Rack Distribution Center and could not be any happier. Not only do you get a discount for picking up your order, the staff is punctual and very helpful at getting you in and out with your order. Highly recommend for anyone less than 1 hr drive away from New Castle!

  Craig Lusby
3 weeks ago
Do not place much value in Tire Rack's "Road Hazard" warranty! I found that the arbitrarily deny claims. Had 2- paid one-denied one; similar "pot hole" incidents, filed the same. I will not buy form them again-out $313 that I could have covered buying from a local brick and mortar shop! BUYERS BEWARE!

  Nikolay Sizov
3 years ago
Ordered 4 tires online and decided to pick up them from their distribution center since I live not too far away. It took about 20 minutes for personnel to locate and bring the tires to me. During COVID they don't ask you to come outside, you can remain inside and open your trunk, they will load tires for you and put your receipt into the trunk. Great service.

  Jack Heil
2 months ago
Staff members were very nice and helpful.Fast process if you pick the tires up.

  Raynard Shellow
2 years ago
I found out about them thru a old upstairs neighbor. I looked out my window and saw them work. My now x neighbor left their catalog. I needed new tires for my Subaru forester. I shopped around like the old Smokey Robinson song Shop Around. They notified me that they could come earlier than my appointment. They came and in the safest professional manner, had all 4 of my new tires on like a pit crew at Nascar. This was better than being in a waiting room reading old magazines and pressured to buy more products. I'm recommending Tire Rack to all my family, friends ,coworkers and associates Yes I would us this company in the future.

  Vera Douglass
a month ago
My husband and I are very pleased with Tire Rack services. The tires were ready for pick up and the service was excellent!!

  Sheldon Hurst
a year ago
Had ordered the same wheels twice which I didn't want two sets they emailed me and wondered if I just one set and i said yeah just one a d that's what they did I was so happy they had emailed me about it other wise I would have had to deal with two sets thanks very much

  Francis Guthrie
8 months ago
Best place for tires and wheels. They will allow you to pick up in DE and save $80 plus no sales tax.

  John Tomson
2 months ago
Bought 60,000 mile tires that failed after 30,000 and warranty was useless, but tire rack wouldn t tell me that part until I already bought replacement tires which had to be purchased from them, stick with your local tire supplierAnd I m guessing by the fact that all of these 1 star reviews are still posted the generic social networking reply was all they care to do instead of actually addressing issues

  Andrew
11 months ago
Picked up online orders from this location a couple times and both times the process was very easy. There are signs to direct you where to go and then you just call the number and give them your name. They bring the tires out pretty quickly and help you load them, think I was in and out in around 5-10 minutes both times. Everyone was friendly as well. I will definitely be buying again with pick up at this location.

  Danica Nahil
10 months ago
Good prices on tires. The mobile installation service is amazing and super convenient! Our technician, Siani was extremely nice, professional, prompt and did a great job. There was a tiny bit of miscommunication with how tires were originally requested to be placed, however, customer service over the phone was excellent! Tami was super friendly and helpful in scheduling another appointment to help us redo the installation. Highly recommend Tire Rack and highly recommend the mobile installation for convenience!

  kenneth noble
3 weeks ago
Very quick and easy people are nice get there early to avoid crowds

  Stephen Cook
2 years ago
Bought winter tires and wheels for our CR-V. The ordering process is easy, pick your tires pick your wheels, see them on a pic of your car. Order them and they show up mounted and balanced in a couple of days by UPS. Will definitely buy from them again!

  Liqing Jiang
9 months ago
I had an exceptional experience picking up my tires from this location today! I would like to extend my special thanks to Aaron, who demonstrated outstanding kindness and professionalism. He went above and beyond to assist me in finding an installer. As someone from out of town, I am immensely grateful for his invaluable help. Thank you again, Aaron!

  Marquea King
2 months ago
I love being able to pick up my tires at a discounted rate.

  Hao Dong
6 months ago
Ordered a new set of Hankook KINERGY PT tires in June. The tires slowing started making a obscillating sound and now sounds like a washing machine spinning at each wheel. I had Foulk Road Automotive take a look at it they found the tires were out of round. I also put the tires on jacks and ran the car in drive and saw low and high spots as it span. Sent in video as proof. Both Hankook and Tire Rack denied any humanly acceptable restitutions and only offered %15 off new tires. I was then recommened to sell the old tires to recoup the cost. Their exact words were "I reached out to Hankook, they will not make an offer on the tires. The only thing I can offer is 15% off a new set of 4. You could then try and sell these locally.". Tires that aren't round is ok apparently.

  Kevin Yu
a year ago
This place has a solid, efficient process. The online ordering experience is easy and their automated communications that inform you of when your order is ready is great. I've picked up tires here 3 different times in the past 2 years and I was in and out in less than 10-15 minutes each time.

  Matt Hill
4 years ago
Extremely simple and inexpensive tire dealer to deal with. Order online and pick up at warehouse for discount. With rebate, tires are essentially below wholesale price.

  SANDY SENICK
7 months ago
Except for the tires we purchased being out of stock, and issues with my card being declined .. then accepted.. the purchase went great! Pickup at the warehouse was flawless

  Michael Del Rossi (MikeyD)
9 months ago
One of the Best ways to buy new tires for any vehicle! They have all the brand tires available and did the testing for all these brands in Wet, Snow, Ice and Dry conditions! I use Morgan Tire in Burlington NJ for all my Tire changes! They get the Tires from Tire Rack in Delaware!

  Tom Roe
4 months ago
Good prices, Tirerack customer service is second to none.

  Carl DeStefano
a year ago
Best value, fast service, and a pickup discount per tire. Easy to use website. Also, they will call you if they notice something about your order that might not be right just to make sure you re ordering the right item(s). Excellent customer service.

  Ken Jewell
a month ago
Outstanding personnel and service. Superb prices too!

  Opening Hours

Monday 8 AM-6 PM
Tuesday 8 AM-6 PM
Wednesday 8 AM-6 PM
Thursday 8 AM-6 PM
Friday 8 AM-6 PM
Saturday 8 AM-12 PM
Sunday Closed

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