Nucar Auto Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kayla Jamatte
2 weeks ago
My car was returned immaculate inside and out. The attention to detail is outstanding. Great customer service. They kept us updated every step of the way. My car looks practically brand new. I am very pleased.

  Rebecca Panichelli
3 weeks ago
Nucor Collision made the repair process for my SUV which was a victim of a hit and run driver a very painless process! A very convenient, streamlined process with coordination of rental cars, etc. Great staff and one stop shopping, and we ve used them a few times and their work is excellent! I wouldn t go anywhere else!

  lawrence amponsah
3 months ago
I chose this body shop for my car, and it was my worst nightmare. They collude with the insurance Company to deny legitimate repairs. Please never chose this center for any of your repairs. They are bunch of criminals. They declare my vehicle un-drivable after I personally drove the car to their shop. A vehicle that was involved in high impact collision and affected the suspension system was never repaired. They replaced only the damaged bumper having to tow the vehicle from their premise to more competent shop (David Chrysler jeep Ram). Their receptionist is the racist/worst incompetent receptionist met so far. My vehicle was repaired at David and fully paid for by the insurance. Stay away from NUCAR.

  Brittany Amadi
3 years ago
I had an amazing experience getting my car fixed with NuCar! I dropped my car off on September 28th and picked it back up on October 15th. Looked like a brand new car! This was my first car accident so I was very weary about the whole process but NuCar made it a seamless process with me and with my insurance as well. I did not have to do much, it was just a waiting game and it was well worth the wait! I was signed up for text message reminders which was very helpful because they kept me updated along the way regarding the progress they had made. Highly recommend!

  Karla Essner
7 months ago
Everyone was super friendly and helpful. I picked up my Rav 4 today and it looks fabulous! They even got my dogs fur vacuumed up and her nose prints off her window. Thank you Nucar. I will tell anyone I know that needs collision work to see you.Service: Auto detailingService: Auto detailing

  Daniel Kelly
7 months ago
Please go here and ask for Jay, he is the best in the biz. This place really cares. Also make sure that enterprise is on point, they can play games

  SL Troupe
3 months ago
Very nice people. Works with you. My car looked brand new.

  anabel castillo
a year ago
Wow!! These guys are awesome. My vehicle was in a rear end collision and they repaired my truck.we are so pleased with their work and I will definitely be spreading the word. If you need body work this is where you must take your car. Thank you nucar body shop you guys are the best around. Thank you Ms Linda for making it so easy for us and also for the rapid response you gave us when we had questions. I requested all OEM parts put on my truck and that's what we got.

  Darryn Price
a year ago
Professional as they come! Seamless scheduling and update alerts. They teamed up with Enterprise to have my rental readily available. The work they performed looks like the car is brand-new.Thanks again & I highly recommend!

  Annecie Schlegel
3 years ago
My experience was positive. I had read previous reviews and was ecstatic to get my car fixed here! They fix vehicles in a timely manner! I received my car back in 7 days! The repair was through my insurance. I got what I needed to be repaired fixed. My vehicle looks Brand New. Thank you so much for the care you took with my car!

  Natalie Miranda
a year ago
I was in an accident and the front bumper was damaged, they returned my car looking brand new like nothing ever happened to it. They returned it better looking than what it looked like before the accident. Linda was very sweet and helpful. They broke down the service to me and answered all my questions. My car was returned in one week. Definitely recommend this place!

  Kevin Kaiser
4 years ago
From estimate, to drop off to finish my experience with all aspects of my job was excellent. I was handled respectfully, professionally, and pleasantly. They made me aware of the process from start until finished. I am extremely pleased with the work performed on my vehicle. It is BETTER THAN THE DAY I BOUGHT IT NEW. The fit and finish is better than it came new. The only thing I ever complained about since new was the front end fit and finish so now I can't complain. Awesome job, Kudos

  Tiff Spen
a year ago
I took my car here after an accident. The staff was professional, and they did a wonderful job with the repair. I chose Nucar because of the great job they do at the service department on Dupont Highway. This location did not disappoint.

  Casey Dower
4 years ago
After dealing with a nightmare that is insurance, I spoke with Jessica Parker via text message from Nucar. She was professional and kind and made it easy to understand exactly what was needed. I told her that I would not be dropping off the car, but my husband would be. She said not a problem, I do not need to be in the shop for the estimate. My husband dropped off the car and was immediately met with push back. He was told that there was no appointment for my car, even though I had everything set up the night prior with Jessica. My husband spoke with someone named Linda, who was rude to him and then later to me during two separate phone calls where I explained what was meant to be done and when I wanted to schedule an appointment. I hope that my repair process goes smoother than this, but so far, I am not impressed.

  Carol Appleby
6 years ago
My experience with Nu Car Collision was absolutely FANTASTIC. Everyone there was so VERY HELPFUL. Gordon Edwards kept me updated by text basically every other day for the entire time they had my vehicle. Linda the receptionist was so friendly and helpful also. Basically everyone there was exceptionally wonderful.

  Emily Aiken
3 years ago
I had my car repaired here in May after an auto accident. The staff were very friendly and kept me updated and informed throughout the repair process. My car was even finished earlier than promised! Three months later I am still very happy with the work performed by Nucar.

  Adarius Williams
a year ago
Scheduled me a month out from what I was originally told and when I showed up for the appointment just got oops, sorry . Already scheduled a lot around THE DAY THAT WAS AGREED UPON and now I m scrambling trying to figure things out. There was ample time to inform me and got nothing. Thanks

  Kinnah Nash
8 months ago
They was very helpful and kept me updated more then my insurance company did.

  Richard Blossom
3 years ago
My truck was picked up on Monday at noon and returned Friday of the same week. The amount of work done was not insignificant. Nucar gave me regular updates, their work was top notch and their shop manager Jay Tuno was everything a concerned client could hope for in terms of courtesy and professionalism. I could not be happier. This was the most painless business transaction I have ever experienced. Many thanks Nucar Collision.

  Beverly Rice
2 years ago
I will say Linda, Steve, and I think Jessica? were professional and courteous, kept me up to date on everything, and glass was cleaned up well, but somebody dropped the ball on specific instructions. Don't know if it was the insurance company or them, but they half attempted to resolve once I brought it to their attention, so it will be a trip back, unfortunately. I let them know ahead of time that I was picky, or particular about my baby, they told me the day it will be ready, but it was the following. Said they had to clean it as a courtesy but when I got there, they told me to bring it back and they'll clean another day?Recap:Well, 3rd visit, issues still unresolved. I would not use again. Now I know it was them, not the insurance company.

  Jessica La'Day
6 years ago
They ordered all new parts for my bumper and since i was there months before the work was started to get estimate done they already order the parts so once they saw the additional damage it only took them a few extra days to order what was needed. My wait was average to any auto body shop. They staff was friendly and since i am not so trusting that i would have my car serviced with anything of value in my vehicle at any repair shop for any reason they where very friendly, high spirited and returned my car with an all new bumper my only issuse is that the trunk is in need of some additional repairs because it's alittle uneven. I will post up a response once they are informed of the issue and have a chance to repair it.

  Haley Hagerman
6 years ago
The first time I went here I was told it would be 5 business days and it ended up being 2 weeks. My insurance recommended me to go there again so I did. I got my car back in decent time but my key would not fit in my key hole after them replacing parts in my door. I had a handy boyfriend to fix it but 2 months later he is doing my oil change and noticed they never hooked up my hood latch. So now my car has no oil in it and no way to get oil in it because I can't open my hood. Pretty pathetic. My hood latch still doesn't work so you'll be hearing from me again.

  Juan Perez
2 years ago
They do excellent work had my Acura there a year ago suffered little dents on my door. They fixed it good as new. Staff are nice and courteous.

  UnRealSoul84
5 years ago
Recently experienced issues with my 2010 Jeep Liberty. The lugs were loosened by someone and it ended up causing major damage to my drivers side rear abs sensor and 4x4. as well as a list of other issues. Alot of places I asked wanted almost $1,500 and i thought it was vandalism and went thru my insurance since I've only had the vehicle for 1 month. the price was way lower than most places and the service was excellent to say the least. very friendly staff. I've been here a few times but nothing this major. I can't thank them enough.

  Ryan artigliere
4 years ago
My girlfriend just had her civic fixed there after being rammed off the road by some road raging redneck. Nucar came highly recommended from a friend so we had the car towed the 90 minutes up there from Lewes. Dave was the technician that fixed the car and he did an amazing job and everything came out perfect. Jay (who is Dave s boss) kept us updated the whole time and even went out of his way to have some older damage on the other side of the vehicle fixed for us. Taking your car anywhere else would be a mistake. Insurance might be covering the bill, but you still don t want to drive home with a car that isn t put together the right way.

  Oscar Morales
10 months ago
Friendly and happy staff. Helped me after my accident even though the vehicle was totaled, not their fault.

  Lifetraveler718
10 months ago
Brought in my 2023 kia for some service and was taken care of very well. First time here and no complaints.

  Kathleen Milonas
6 years ago
I had my vehicle done at new car and before new car was there 4 times this last time was no different than the rest. I have always had the best experience I don't understand why all the bad reviews they have gone above and beyond to fix my car even little extras that they didn't pay for. I really can't say enough about him and I'm so sorry for those that find That they are not getting their money worth

  Michael Murphy
7 years ago
Im warning you now, DO NOT use this repair facility. Avoid this place at all cost. Dont listen to State Farm or any other insurance company telling you to send your car here. Not only did they do an incomplete repair job on my vehicle, but it took them 2 months to do the repairs that they did complete. There were screws missing where they were supposed to be. The lights on my bumper dont work. They didnt replace my windshield Etc... Im filing a complaint with BBB. You have been warned.I will update this post once i see how the incomplete work is handled.

  Angela Williams
6 years ago
This company is not the same since they have went from Auto Collision to NuCar Auto Collission. Beware they do not honor their warranties, they find a reason to put it back on you so you have to put in another claim. I started using this company in the early 90 s but will no longer utilize their services. This is the first time i needed to use the warranty and they want to say the car was in an accident since the front bumper they fixed popped out on the right side. My car has not been involved in any accidents and accidents! I believe they just don t want to honor their warranty. Time to find a new shop that is more reputable.How about the adjuster from NuCar Auto collision was going to quote me a price for work that didn t even need to be done. Funny how the dealership can help you more than the collision shop and not LIE and rip you off.at least the dealer took the time to look at the car vs NCA just assuming and ready to write a quote for something that was under warranty. Who ever the new owner is sucks cause he doesn t even take the initiative to reach the complaints about his business. Please avoid this company at all cost.