Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Julia W
2 months ago
Gage took my phone call. Very down to earth, friendly and helpful! I called in after picking up some fresh tires elsewhere and was calling around for good install prices.Super affordable tire install (they re about $10 cheaper than pepboys at the time of this review) and they even top off fluids (included) and checked my brakes.Gage also did the install. Whole team I interacted with were pleasant and friendly! I can tell everyone here gets along and communicates well with each other.I was told they were a little short staffed but I couldn t tell. As a walk in customer I m just happy they could take me :)I got here 6 minutes after calling in. Jeremy is who helped me when I arrived. Very clear and friendly customer service. I felt at home right away and this was my first time here.There were a few people waiting when I arrived so didn t expect to have the car done quickly.Johann assisted me for the rest of my time here. Super friendly and charismatic. Helped me get some prices for future reference. He also helped me understand all the services available here as I inquired about various things.Overall I would definitely recommend this location for anyone.It is mid to late afternoon on a Thursday. For reference.They got me in relatively quickly and were always available to help even while juggling phone calls and other customers walking in.Thank you Gage, Jeremy and Johann!

  Eileen Anderson
3 months ago
UNDER NEW MANAGEMENT!!!Come in and meet the new staff!The first impression you will get is honesty!I am very happy with the professionalism of the entire staff at this Firestone.Quality mechanics with up-to-date knowledge, and years of experience!Repairs include anything from a flat tire to engine rebuilding.Prices are fair and reasonable!It's so nice to know that I can trust someone to take care of my car so I don't have to worry when I'm on the road.Give yourself some peace of mind! With winter coming it's nice to know you'll be safe out there!Hope to see you soon!A special thanks to:TJ, DIEGO and JIMMY

  Amy Aguilar
a month ago
I was having issues with my cars performance and explained what had been going on at my courtesy check appointment but when I first dropped off my keys I was immediately told it was the transmission and that they wouldn t be able to do anything but that they will check anyways. I waited outside in 97 degree weather after driving across state lines with my car barely making it to 45 mph and when I came back after they called me 45 minutes later my vehicle was in the same spot and I knew they hadn t checked it especially since I wasn t given any other information like I had at a previous appointment in a different location and I was told the same exact thing as before. It wouldn t be a month later when a faint engine light turns on that I was finally able to figure out it was two sensors that was the issue since autozone requires you re engine light to be on for the diagnostic tool but the one i went to that time didn t even ask and let me do it myself just handed it to me. Just don t go by yourself if you re a girl or look like one.

  Pam Upchurch
4 days ago
I trust no one else working on my car. The guys were so accommodating, informative and always friendly. And my car is running GREAT!!!

  Renesha Campbell
3 months ago
Absolutely the WORST had my brakes done here paid $968 the brakes were not done correctly now. They want to charge me another $430 at this point I m convinced they make up prices. The manager sucks at this location and they tell you one price one day then give you another the next day.

  Kelly Roberts
a month ago
They did amazing job, I will always take my vehicles to Firestone on 2098 New Castle Ave New Castle De. A great group of guys. The manager knows what he is doing reliable and trustworthy.

  Kyle Waters
5 months ago
Before I start this review, I want to say that my experience at this location has normally been good, until today with the new store manager, TJ. On September 24, I came in to get an oil change and tires. Gage (who is amazing) quoted me $100 for the tires, with a $20 discount for using my store card. I've been using Firestone exclusively since 2017.Today, on the day I had to bury my godfather, I had to deal with TJ's piss-poor attitude. When I walked in, I told him I had an appointment for an oil change and tires. He said, "Oh, your price is wrong. It's going to be $140 for the tires instead of $80." I asked why, and he said because I have low-profile tires. I drive a Pathfinder and my tires are 267/65/18. For those who don't know, a low-profile tire has an aspect ratio under 50. Mine is 65. I don't like to be scammed or taken advantage of.So, I told him not to worry about the tires and that I could get them done elsewhere. But I spoke to my wife and we have been taking our four cars here because she trusts them to do the work because they have always been honest at this location. So, I went to my SUV and got the quote from Gage and showed it to him. He said that the quote had been done incorrectly. Mind you, I worked at Pepboys through college and I'm no pro, but I know that Gage did everything correctly.I told TJ that I was just going to reach out to corporate and have them adjust the price. At this point, he made a threatening comment. He said to me, "If you're calling corporate, I'm not letting them put the tires on because all corporate is going to do is make me refund it." I was appalled. You should never tell a customer something like that. That is poor customer service and I will not put up with it anymore.

  Flaka Leon
2 months ago
Really bad service,they are not even able to do annin depth alignment, waited around 5 hours just for them to say they were not able to do it! Not recommended go somewhere else

  Maryann S
3 months ago
I want to start this review off by saying that this review is strictly due to the "store manager" TJ and not Firestone themselves, after we are finished getting everything resolved I will be more than willing to take my review down. In the mean time I do think it is very important to warn everyone of this man and suggest using the Firestone on Kirkwood Hwy until his ego can get checked. My journey with TJ starter on Friday December 22nd, typically my husband and I order our tires off of Tire Rack and pick them up and have them installed, unfortunately we were using a Firestone credit card so everything had to go through the store. My husband called up the Firestone on New Castle Ave last Friday to ensure that the tires we wanted could be ordered, my husband had the displeasure of speaking with TJ that day. The first big issue we had run into was that TJ as simply as I can put it doesn't want to do his job at all, TJ asked for the year, make, and model of our vehicle, my husband gave it to him and the first thing he told my husband that our vehicle wouldn't fit in their bays. That was the first lie that TJ thought was appropriate to say to my husband, the reason we know this to be a lie you may ask? My husband and father took our vehicle to this location earlier this year to replace a tire that had gone bad so our truck has already been in their bays, TJ then asked multiple times for a part number off of Tire Rack even though my husband told him that he couldn't find it on the site. However my husband gave him the exact name of the tires and the exact size, he told my husband he understood and that my husband that he needed to come in to do a down payment on the tires and husband left to do some the minute they got off the phone. Our appointment was today but a little bit earlier this week my husband had called to see if we could could also add on an oil change, I wish I could remember the gentleman who my husband spoke with he was very helpful, kind, and he listened and he helped get it set up as well. My husband took our vehicle over there this morning and my husband confirmed the size of the tires 3 times to make sure they were 33s, and 3 times TJ confirmed they were 33s. Someone called around noon to say the truck was ready to pick up so my husband went to go pick it up. When my husband arrived he noticed that the tires looked a little small so he asked the guy who was checking him out if they were 33s, TJ chimed in and said yes they were 33s. My husband paid and went outside and looked at at the size of the tires, low and behold they were 31s not 33s so my husband went back in and confronted them about lying about the size. At that time TJ decided to lie again to get out of taking responsibility saying my husband gave him the wrong part number, after telling him he couldn't find a part number previously. My husband was trying to remain calm and took a deep breath, when my husband did this TJs exact words were "breathing ain't gonna help you." And continued to try to antagonize my husband in many ways including trying to make himself bigger by pumping his chest to try to intimidate my husband, and having one of his employees come out acting like he was going to touch my husband. My husband asked for a manager and he said he was the manager so my husband asked for the number to corporate. TJ once again lied and instead of giving him the number to corporate he gave him the number to warranty, not quite sure what he expected that result to be but my husband ended up speaking to them. I didn't believe this man was any type of management so I called the store and long story short he yelled at me to call corporate.when my husband had gotten home he told me that we were charged for the oil change but there were a few problems with that. The first problem is they didn't reset the oil gage and they didn't put a new sticker up saying when we need to go back to get another oil change, due to the lies TJ told during this we don't believe an oil change was actually done and we will be reporting this to corporate as well.

  Aj The Great
2 months ago
almost 2 years has gone by and still no-one reached out to apologize for their mistake. so every year i will edit my review to make sure its recent, so that people know not to trust these guys.My brake calipers needed to be changed and at the time i did not know anything about vehicles. Also having a Canadian plate didn't help either because the garage knew to screw me over and there wasn't a thing i could do about it.So i paid $2,500.00 for my front brake calipers.I also let these guys know that my wife and i were on a honeymoon and would appreciate a break but they did not care.Once i returned home, my mechanic told me this repair should have only costed a maximum of 600 CAD. So you can imagine the disgust i have with this garage.I have made it a mission of mine to make sure no-one i know to ever take their vehicle here.

  Schauntel Sye
2 months ago
I personally would not recommend I only went because they were the closest at the time to where I live went in for a check engine light and 1,542 dollars later I end up paying for a cooling system pressure test 31.99 diagnostic engine analysis 111.14 fuel injection tank and filler neck water pump thermostat serpentine belt and labor cost totalling 807 dollar's and all this right before Christmas so go figure I think I was charged the high because I'm a woman who doesn't know much about car's.

  Asia Michelle
a month ago
Had a great experience although they weren t able to do my service the employees were helpful in telling me what was wrong and where to get it fixed . I will be back for another service

  Mika Tang
4 years ago
Just had an excellent experience. I bought new shoes aka 4 tires for my new Mini Coop. They carried run flats in stock. I was in and out in 2 hrs and they checked the rest of my car for issues. Marcus, Dillon & the Manager Brian we re so friendly & informative. I ll definitely return to service my other vehicle.

  Kathleen Jackson
a week ago
Quick serviceHonest evaluationNo question warranty issue fixedFriendly

  James Waltz
a year ago
BEFORE YOU GO BACK THERE read this. I went in for a simple bulb change. He said it would be (2) days because they only have (1) tech.I asked how long of a wait, he said (1) hour. Why one hour for a five min job?? Because that s HOW MUCH THEY CHARGE.

  Fuji Le
2 years ago
Came in for a flat tire repair and left with 4 new tires due to some quirky corporate policy regarding differential tread depths. Would have taken it to a different shop but it was already 1pm on a Saturday of a holiday weekend. Firestone knows how to empty your wallet and know you will not say no when they do. In fact, they have all the scripts ready to answer your whys and painted a picture they are doing it for your safety.

  Diana Leary
4 months ago
The employees were very nice and finished at a decent time considering the short notice and how busy they were

  MichaelW Gordon Sr
6 months ago
I won't take my GMC BACK TO TIME.. TALK ABOUT THEY DO A OVER ALL CHECK..TELL ME MY WINDOW SHIELD WIPERS WAS GOOD AND THE RUBBER WAS COMING OFF .. I THINK THEY THOUGHT THAT I DON'T KNOW ANYTHING ABOUT CARS OR SUVS.. IF, YOU EVER START TO GO THERE TURN AROUND BECAUSE THEY WILL LIE TO YOU.. THEN ON TOP OF THAT ,OUR VEHICLE SIT THERE AND WE WATCH THEM EATING AND PEOPLE WAITING ON THERE CARS..

  Joel L
a year ago
I have not had great experiences using chain mechanic places like this but I will say this location is different. Everyone was pleasant, overheard them tell another customer they were waiving the diagnostic fee for their issue because they couldn t fix it - I can speak from experience that is NOT the norm for these places. Great experience, would recommend

  Donavon Lloyd
3 months ago
Jeremy was a God send! Helped me with my issue quickly and sufficiently, great attitude, nice dude!

  Stacy Mcminds
a year ago
They did a great job with my oil change. I was an hour early and they still took me right away. The manager is very friendly and doesn't try to talk you into things you don't need. He actually tells you what is best for your car. The lady that did my oil change did an excellent job, even reset my maintenance thing on my car

  Neel patel
3 months ago
This place is worst place nobody want to work .. I don't know how they hire people who don't want work..I recommend that don't go this ... it's better go in Elkton firestone

  Steve Peterson
a year ago
I've used this shop a couple times, never had an issue.Scheduled an appointment for an oil change and tire rotation in advance..Just to show up and be told " I see that you had an appointment, but we still have 3 cars ahead of you and we close in an hour.. so there's no guarantee we can get it done today. Do you want to come in first thing tomorrow?"..No, I'd like to have the service done within the timed appointment I made. What's the point of making an appointment in advance? Couldn't have called me to let me know?I work 70 hours a week, I can't just take random days off to get a simple car service done.. smh.Now currently driving around on a Sunday at 4pm to try and find a place to have a simple service done .

  Jacqueline Cottrell
a year ago
Nice staff, clean waiting area and not too bad of a wait. But they didn't put the spare back where it belonged and put the tire on wrong so I had to have the Honda dealership fix it since the pressure detection alarm wouldn't stop. Great place for older cars.

  JCMNaomi
2 years ago
Very friendly and not the fake friendly either. They also seem very honest and not money sharks. They also respected my car by not leaving behind oils and dirt and wrapped my good tires that I wanted to keep in plastic bags (needed spares and I saved money because they didn't have to recycle them). I'd revisit again if needed and prices.

  Vernon Brown
4 months ago
Exception experience. Friendly polite knowledge. In and out in an hour....tire installation

  John Yaschur IV
a year ago
Got my car alignment done here. All around a pleasant experience. The alignment corrected my cars pull and was completed quickly in about an hour.

  Lisa Kline
a year ago
Ive been coming to FS since i started driving. Ive never really had a problem that couldnt get managed. So im definitely satisfied. Very close to me.

  Jeremy Collins
2 years ago
Came in today after leaving the Tire Rack Distribution Center down the street to have my passenger rear tire replaced on my brand new VW (stupid screw in sidewall). Manning the desk was Austin, who provided outstanding customer service, and had me out of there in less than 45 mins! Great job and kudos to this shop!

  Him Coming (I & D)
2 years ago
Would of given them a negative 50 if I could the manager I horrible, very condescending. They did not have the equipment to put my tires on. My vendor simple tires set up for the to be sent to the new location, they refusedd to release my tires then began to speak disrespectful. Long story short went to release them, this guy puts my tires outside and called the police because refused to leave the store until my property was secure. Left and waiting for simple tires to deal with him thru corporate