Hertrich Collision Center of Millsboro

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Melanie Flores
2 months ago
Our trailer broke down at the entrance of this business. Rick came out in the middle of his lunch to lift and rebolt our trailer, he wouldn't accept payment, tip or lunch.He ensured our safe passage and only took our verbal thanks. We are so thankful for Rick and the wonderful people at Hertrich's for seeing to our need; if ever anyone we know is in need of repair, this is the place we'll send them to.

  Martin Gordy
a month ago
Friendly staff. The 9 month old vehicle had been keyed on the passenger side. The body shop technician(s) did a great job. Can not tell where the large scratch was.

  Pete
5 months ago
Pathetic customer service, had my car for two weeks for what most say was minor repairs & damage but after two weeks they said they had to take the fender apart before they could order parts and repair, I disabled and can no longer work and we needed a rental car to get us by this afternoon they called to tell me it would be another week before it would be ready provided they get the parts. Apparently the technician who was assigned to work on my care was out sick which caused the delay. Sorry he was sick but why was it okay to not give the job to another technician and make us pay for an a additional week of rental. My question is who if anyone is watching the employees and work schedule on their customers cars. WOW our country is going to the dogs far too much incompetence in many businesses now you nolonger can count on anyone to do the job honestly . Could be in partnership with the car rental company. Just saying!made a big mistake and I was warned. A friend said if they tell you 3 days you should expect 3 weeks well they wear correct. Sad but true never again. 1 star is a gift

  Katrina Wysocki
2 years ago
My car was severely damaged by highway debris. They coordinated with my insurance and got the repairs done that I needed. The staff was friendly and courteous. My car hasn t looked this good in years! Highly recommended. And if anything happens to my car again I would go back in a heartbeat.

  Gwendolyn J Williams
7 months ago
A great location near our home, however, lack of professionalism and customer service created this low review. Initially, we were given a possible two week time frame for repair, however, it took over 30 days for completion! It was the threat of contacting Corporate before we got answers and a completed job! But why? Perhaps the techs were not familiar with servicing our vehicle and if so, we should have been told, as opposed to given the run around. Never again, we will go to the dealer for repairs. It was an absolute nightmare!

  Eddie S
7 months ago
Honest and that says alot. Took care of everything in a timely manner.

  Craig Ciurca
5 months ago
Great work, clean reception, under estimate, friendly staff.

  Ashley Nicholson
2 years ago
This was the recommended shop through the insurance claim and I completely understand why. The customer service was exceptional. The body work and painting done to my car was done beautifully. My car now looks brand new, you would never believe that it was in an accident. I would 100% recommend this shop, I had a wonderful experience with them!Services: Painting, Body & Trim

  Brad Moran
2 years ago
Dropped car off at collision center that is now owned by Hertrich to have some minor work done when a deer ran into my passenger side front fender. The body work that was done was amazing so no complaints there, however, when I went to start the car it hesitated and a few miles down the road my glow plug light went on and shortly thereafter my check engine light went on. This is the first time this has ever happened. Went back and they ran a check and said this was not part of the accident. Obviously something happened while the techs were working on my car. Very disappointed that i now have to take it to the dealership to be fixed again.Service: Body & Trim

  Patrick Costa
2 years ago
I had a car accident and needed repairs to the passenger door on drivers side. I dropped my car off on March 23rd and was told by Justine that my car would be ready within 2-1/2 weeks and my car was completed in two weeks. My car looked like when I purchased it 2 years ago brand new. The repairs they did were exemplary. They washed my car and cleaned the inside. I could not be more happier with the workmanship cometed on my 2019 Chevy Traxx. I want to say Justine at the front desk is extremely helpful and professional when addressing any of my questions. I highly recommend using Hertrich Collision.Service: Body & Trim

  Jorge Ruiz
2 years ago
I went in for an estimate, and a week later the insurance company contacted me saying I had missed my appointment. I called Hertrich to asked them if they had contacted my insurance company with estimate and they said they would get back with me and no one followed up.I will now have to schedule another appointment with a different company so that I can get my car fixed. The initial appointment was pleasant and fast but than someone dropped the ball. What would you do? I will give them two stars to at least give them credit for the initial meet and greet, but can't recommend them if nothing else happened after that. I think that's fair.

  Shermaine Dunning
a year ago
Great Quality of work. Just since the pandemic everything is pushed back because of the part companies take months to get the parts. Great people at Hertich. I would never want anyone else to touch me vehicles.

  Patti Graninger
11 months ago
Great people! Cindy was extremely helpful and very polite! She worked with me and my schedule.Peppermint Patti

  Shawarma Boy
2 years ago
Where do I even begin? Horrible, horrible, horrible.This is the worst experience I have ever had in any shop whatsoever. I needed a simple bumper repair, it took 10 days to complete after lies and lies about when it would be ready.I dropped it off on a Sunday night. Tuesday I called for an ETA. They said they were awaiting a part (a $9.76 headlight bracket). They said it would be there Wednesday. No luck. Then Thursday they said it would come. "Your car will be ready today or tomorrow!". Called them Friday morning and they informed me my car was in the "re-assembly process". Got a call back later that afternoon apologizing that my car won't be ready until Monday. Not happy about that whatsoever. How can you "re-assemble" a car that is missing a part? They were blaming this headlight bracket on the work not being done.Next Monday rolls around and no luck. At this point, I'm fed up. On Tuesday I ask them if I can just buy the part myself from a dealership and they say yes. Wednesday I drive all the way to Salisbury (borrowing someone else's car at an extreme inconvenience to us) and I drop the part off at 3 pm. No offer to get it done as soon as possible even though I've been without my vehicle for nearly two weeks. I call this morning and ask for an update. They erroneously tell me my car is at the dealership getting an alignment. They corrected themselves and said they were looking at the wrong vehicle but then said "But that would be good though, that's the last step". When I dropped off the past yesterday, they told me it would be ready yesterday afternoon or today. However today I was told "It's being re-assembled but it won't be ready for pickup". I lost my cool, this was getting completely ridiculous. After a conversation with the manager suddenly they said out of nowhere I can pick it up now. If it was immediately ready after I complained, what on earth was I waiting for yesterday and today when I physically gave them the part?After all this, here is the summary:- Extremely poor communication. No apologies whatsoever and very poor explanations.- They offered the cost of the part off of my deductible. It was $9.76 off of my $500 deductible. Nothing else offered to compensate for this utter ridiculousness.- They blamed my insurance for needing OEM parts to complete the repair and took no responsibility whatsoever.- Not even a simple "thank you" for getting the part they need to complete the job I am paying them for.- Constant lies and changing information that's inconsistent- They switched from "Rickards" to "Hertrich" while my car was in the shop and gave no warning whatsoever (not to mention NO APOLOGY)This place just plain sucks. Please go anywhere else.Service: Body & Trim

  R Callahra
4 years ago
If I could give them a 1/2 I would. I took my car in for an estimate or repairs in Dec 2019. Provided them a significant amount of down payment at the time. I waited 6 weeks to get the car repaired. 3 days before it was due into the shop, I get a call saying the manager did not feel comfortable in making the repair. It could get too complicated. I am waiting for my refund now but, would advise that, unless you have a simple repair, take your car to the dealer to get it repaired.

  Christopher Rodgers
2 years ago
Bottomline up-front (read further for details of this rating!):2 stars out of 5Pros:1. Solid reputation for good work.2. Good location, adequate parking and nice customer waiting area.3. Friendly counter staff.Cons:1. Pricey: expect to pay a premium for repairs done here.2. No discounts of any kind: Military and First-responders pay the same as everyone else.3. No negotiating on price. Estimator s word is not to be challenged. Price is what it is, if you don t like it go elsewhere, they ve got plenty of other business (and they let you know it).4. Poor customer service. A problem at the time of pick-up became confrontational; the Store Manager blamed the customer for a dead battery on brand-new 2020 Dodge. Only 1K miles on the car and the Manager insisted that customer s accessories (radar detector and dashcam) were at fault.Details of this rating:My Dodge had a 3-inch gash in the hood and the rear bumper had two 4-inch scratch lines. Estimator told me they d have to remove and repaint the hood and remove and repaint the back bumper fascia. Total estimate was just south of $2000. Yes, you read that right, $2K.The car was with them for a week. When I went to pick it up, I immediately noticed that the front seat adjustment motor wasn t working, then when trying to start the car I got all kinds of flashing lights on the dash, but no engine turn-over, just the dreaded click-click. Out comes their Tech with a jumper battery no dice, the engine cranks over but doesn t start, dash starts flashing error codes, check-engine, you name it. I knew immediately that this meant that the car s battery was so dead that it wouldn t hold any charge; Tech agrees. I call for the Manager. The Manager comes out and I tell him that I d like them to replace the battery because they drained it to the point where it could no longer hold a charge. The Manager didn t disagree, but said that the problem was because of Your [my] accessories drawing power while they were working on your car.. they killed your battery.. I replied Bottom-line is that I brought you in a nearly new, fully-working car with only 1,200 miles on it, and now you want me to take the blame for it not working? He ponders that and replies OK well I can get you a new battery at our cost.. Well I know enough about this car to know that a new battery was going to cost somewhere north of $200 so I said No, you broke it, you fix it.. The Manager replies I don t know where I can get a battery for this car anyway.. I point to an AutoZone less than 200 yards away and he says Oh, no, you don t want to go there.. "OK," I say "but the Dodge dealership that I bought the car from is only 1 mile north of where we are standing." Finally, I get frustrated at being blamed for a problem that I didn t create and I looked at him and said Listen, I write reviews for Google Reviews and I guarantee you that if this is not resolved to my satisfaction you re going to be reading about it.. And then, as if the mathematical light of potential lost-profit went on in his head, his ENTIRE demeanor immediately changed, suddenly I was his best-friend, miraculously he claimed I can have the new battery here in 10 minutes, no charge and we ll install it for free.. And so I trekked back to the waiting room to wait..About 30 minutes later the Manager pulls my car around and hands me the keys.. Sorry about that.. and all. I go to pull out and immediately notice that the backup camera no longer works. The Manager sees me struggling What s wrong..? I explain the new problem, no doubt caused by a total battery failure. Now they d have to take the car up to the Dodge dealer and have them fix it and If there s any charge we ll cover it, but being such a new car this should be covered under warranty.. All tolled, I spent over 3.5 hours at a body shop which didn t even make any offer of a rental vehicle; when I later asked the counter staff about a loaner I was told, with a grin We only have wrecked cars.. My advice: Go somewhere, anywhere else.Services: Painting, Body & Trim

  Pat Washinowski
4 years ago
After hitting a deer my hubby took his truck there for repairs. They were very professional and did everything the estimate stated. Their timing was as promised. We were greeted in a friendly manner. I highly recommend this place just as Geico did.

  Scott Shirley
4 years ago
Our vehicle was taken there after being involved in a three car accident. Everyone we dealt with were extremely nice and professional in how they explained the whole process with us. Unfortunately, our vehicle ended up being a total loss. I would definitely recommend using Rickards if you you want a pleasant experience during what can be a stressful and difficult time.

  Walt Woolman
2 years ago
I had to get my truck look at for my insurance company. And the people there were so nice. And took great care to get that done .thank you

  Eileen Weber
6 years ago
We have never had an accident so this was our first experience having to go through this process. Fortunately for us, it was A+ service the whole way. We were completely happy with the repair work done by Rickards and their professionalism. Total class from Rickards! Thank you.

  Kenneth Williams
a year ago
Said 4 days to complete, now over two weeks and just told another 2 weeks. Also $3500 more than original estimate. A 5mph collision with 0 damage to the other car rear end. Consumer beware.Service: Body & TrimService: Body & Trim

  David Halliday
7 months ago
Great work, but the lady on the phone was very rude to my wife.

  les bivens
11 months ago
Hertrich Collision Center of Millsboro had my car after hitting a deer and did great work with all the information I needed

  James Hahn
3 years ago
I want to thank Justine at the front desk for all her help..I wasn't able to get my 2016 f250 truck accessed or repaired do too it being the new aluminum body .However Justine helped me in every step to figure out what my insurance company was doing n finaly got my truck to a proper facility that could estimate my damages n repair if possible..GREAT CUSTOMER SERVICE, Even though they couldn't do the work , I would highly recommend them just on CUSTOMER Service ..

  julie kopp
4 years ago
Very satisfied with the service! Staff was very courteous and they even cleaned the inside of my car! I definitely recommended them.

  BING
3 years ago
Prompt and courteous service. My friend had her car repaired there and when they were done it looked Brand New! I'd reccomend it to EVERYONE!

  mark lampe
a year ago
Very polite and thorough. Also pricey but worth it since their work is outstanding.

  Joshua Ransome
3 years ago
Great work on my 2020 mazda 3 with pearl white paint. 3 stage paints are always a challenge.

  June Jones
2 years ago
Service was excellent. Job on vehicle great. Kudos to Justine. Great Customer Service.

  Debra Erney
a year ago
Truck was hit from behind. Collision service and techs were very good