Benchmark Transmission & Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hannah Kibbe
a month ago
Benchmark saved me alot of money!!! I went to 6 other transmission shops and they either wouldn't work on my CVT Subaru transmission or they wanted me replace it, Benchmark was able to do the reapirs without me having to replace the transmission and saving me 1000s of dollars, the transmission hasn't given me any issues since, this was over year ago now, and I've put over 20,000 miles on the car and again no issues.... they now have become my go to mechanic, not just for transmission work. There prices are fair, the customer service is top notch, and there mechanics are very knowledgeable. I highly recommend.

  norman cowlay
8 months ago
This has to be one of the best places that I have had my car serviced. I highly recommend Benchmark. I had a transmission replaced here almost 130k miles ago and it is running better than the transmission that Nissan originally installed.

  Ashley Alvarez-Villa
2 years ago
Do not use this company! Long story short, my vehicle was NOT fixed and came back worse than when I took it. They didn't accept responsibility. Blame me. But want me to trust them to pay more money to "fix it". There is no way they fully inspected my vehicle without seeing what they claim is now wrong. Not to mention awful at updating and doing all of this in a timely manner. Lost a lot of money in repairs and income.Service: Transmission

  Richard
3 years ago
Mitch was fantastic. Complete engine replacement...not cheap, but up front with both analysis and price estimate. Came in a bit under, and finished job in time frame as promised. Overall very trustworthy...and to me that's the most important quality in auto repair. Will revisit and re-review with an amendment after 1 year/ 20k or so miles on used Kia engine that he lowered in.Hopefully time will tell favorably after this nightmare ordeal that just cost me $5,600.

  Joshua Nace
4 years ago
Mitch and his team where great. My family and I were on our way to the beach when my transmission went out in my Explorer. He helped us find a way home and they did the repair in the next few days. I would highly recommend them to anyone needing transmission repairs.

  Mall The Dj
8 years ago
The greatest work and best customer service I've ever experienced. They've helped me pin point all problems and mechanical issues with my vehicle and the costs are extremely reasonable.I drive a 2006 Chevy Impala ss. They commonly have transmission issues. The guys here at benchmark make sure I don't have any reoccurring issues with regularly scheduled maintenance.

  Stephanie Taylor
4 years ago
I got my car towed here. I figured it would be expensive, as it completely broke down and was not under any warranty, to my knowledge. The guys looked at my car almost right away, diagnosed it, and even took the time to look it up by VIN number and make some calls to see if there was anything they could do. They found out that there was just a few weeks left on my warranty. They made an appointment for me at the dealership, got me all set up with the info I needed, and they didn t charge me A CENT! Couldn t believe it. They could ve easily taken advantage, but instead they were honest and went above and beyond in a major way. As the MOT area grows, we are lucky to have this shop in town. Give these guys your business!

  John Witzke
6 years ago
What can I say that already hasn't been conveyed by others. I noticed a "whine" sound while driving to Harrington. Thinking that it was a water pump or alternator whine, I stopped by Mr. Tire in Smyrna for an evaluation. They determined that it was coming from my differential and that they were unable to tackle this type of repair. They suggested a transmission specialist and I was lucky enough to find Benchmark in Middletown. I called Mitch and asked if they would/could evaluate this concern. They advised that although they were still open (it was @ 4 pm, they close at 5pm) they would keep it overnight in their secure location and look at it the next day. Well, they kept to their word and determined that, yes, it was the rear differential and provided a fair quote. They also asked a few more questions and stated that this quote was the best case scenario and that if the damage was greater, than the cost could rise. Mitch was extremely professional, spoke on terms that did not overwhelm the customer and kept in contact with me during the 5 days that he had my truck, He honors AAA and espouses the values that AAA members have come to expect with membership and recommendations. Mitch knows cars and trucks and his years of experience are an attribute that is reassuring to the customer. I would recommend Benchmark Transmission for all your transmission/drivetrain concerns. Oh and by the way, they are a full service maintenance facility in addition to transmissions. Thank you for an excellent and worry-free experience.John W

  Camila Rodriguez
4 years ago
Great technical and customer service. This was the second opinion on my car (vs dealership), and Mitch found out that the issue was not a 4K fix but a 400 fix. The difference between a broken clutch and an axle. This might not be the case for everyone out there but having someone able to do a correct diagnosis is a game changer. Also very fast service and great ppl skills.

  Netty Kock
6 years ago
THANK YOU MITCH!So we bought our son a previously owned car. Looked good and had few mileage for that age, 2006. Car was parked for about an hour before hubby took it for a spin. Seemed good and we bought it. Next day drove with it and yup, transmission issues. As soon as the car warmed up it started giving issues. Sucks that people aren't honest even when you tell them it's for your kid and he needs to be safe on the road. New transmission at dealer was around $3500 excluding labor. So yeah, more $ than the car was worth.Asked around and got reffered to Benchmark Transmission here in M'town. Gave us their quote including labor but it was still more than our budget. Luckily this guy Mitch who works there, worked something out for us and fixed the car.Point of the story? Shoutout to Benchmark Transmission and Mitch for helping us out! You guys rock!The end!

  Ulanda Baylis
5 years ago
I had the pleasure of rec'g service from Benchmark Transmission and would recommend their service to all. My car broke down Friday afternoon, I called a friend in Middletown and without hesitation he recommended Benchmark Transmission for my issue. It was close of business day around 4 pm on Friday. I spoke to Don who assured me that they could take care of all my car services including the transmission which made me decreased my stress level. I am not from Middletown. Me and my family just moved to the area 6 months ago. I really need my car to get around to care for myself and my family. They helped me make arrangements for my car to get towed to their facility. Called me on Saturday giving me updates concerning the progress for my car. I rec'd a call me from Mitch, the owner, today (Monday) with not so good news but he gave me ever better news during our conversation. It was my transmission. He took the time to call the dealership to check on my warranty status and told me...No worries, it's covered. I feel really blessed that my journey took me to Benchmark Transmission. I really appreciate him taking the extra steps. One, I did not even think of. Keeping me informed thru the process, coming up with a plan for me to get my car fixed at a great price...FREE!!!! Thank you so much. Ulanda B. Middletown, DE

  Philip Sugar
3 years ago
Mitch is the absolute best. You can see my other reviews, I call balls and strikes. I have worked on old cars for more than 40 years, but I get much of my work done. There is no person that is more fair, or gets the job done right.Service: TransmissionService: Transmission

  Jean Pierre Oduber
6 years ago
I brought my nissan Maxima 2006 to Benchmark Transmission in Middletown because transmission was slipping, had a burnt smell and was just not right. I purchased the car for my Son however did not know yhe transmission was bad. It became apparent after I drove longer with the car.Mitch who attended me was very cordial/respectful and knew transmissions. Got a good deal to repair the transmission and I can say that Mitch and Benchmark went the extra mile to make sure I was happy with the transmission. He even repaired something that broke(not related to the transmission) free of charge as long as I was good with the complete repair.Thank you Mitch and Benchmark!You guys Rock!

  john fedele
11 months ago
Brought my 73 Z28 to Dante at Benchmark and he didn t disappoint. Car shifts better than new. Very pleasedService: TransmissionService: Transmission

  Donna Talley Wessell
3 years ago
I have had problems for over a month with my vehicle I was trying to get it fixed to pass inspection but one thing after another was stopping the process. I had my car towed to Benchmark transmission and Mitch seriously helped me he was honest and knowledgeable.

  Chantel Moulton
3 years ago
Shop was busy but they were able to fit me in the very next day and check my vehicle out. Excellent customer service. They take pride in what they do and took the time to go over everything with me.

  kenneth walters
6 years ago
Honest and friendly people. Went in with the possibility of a major problem but was checked out and found it to be a minor problem saving thousands!! Car was back in the road quickly and have no issues since being in the shop! Would definitely go back to have them work on my cars again.

  Steven Aultman
2 years ago
Straight to the point no trying to sell me on things that I didn't. Got me in and on the road fast . They specialize in transmissions and drivetrains but they take care of other problems as well definitely worth looking into if you need work done

  Jamie Ravitz
5 years ago
Have been to this shop multiple times with 2 different cars. Through all my experiences here I was treated frantastic. Very professional staff that are willing to go above and beyond to help and give you the best experience possible. Will continue to go here and recommend highly.

  Daniel Toft
7 years ago
Amaizing customer service! We were in a rush and had to get service for our brakes, as tourists we didn't know any place nearby that could handle our RV, so the manager sat down and called every single place he knew nearby and eventually found one that could handle our RV, and we did not even buy anything.

  jacqueline mcleod
3 months ago
Done by Middletown's finest! Thank you!

  Alicia Montgomery
2 months ago
This place is a bunch of crooks smh

  Scott Truman
5 years ago
Very helpful staff and would definitely trust them with any of my vehicle promblems again

  Steven Hermann
6 years ago
Mitch and the crew are fantastic! Went way above and beyond for customer service and satisfaction !

  Rob B
8 years ago
Exceptional treatment to a drop in customer with transmission problems. Took care of the problem quickly and their prices are very fair!

  Asad Mahmood
8 years ago
A+++++ they are the best !!!! Helped sooo much ... They really take care of strangers well..Thanx alot Mitch

  Brian Murphy
a year ago
Outstanding service and fair price. Highly recomend them.

  Maxine Davenport
5 years ago
My dad got his transmission fixed here. Im guessing it was okay!

  Brad Lundgren
10 years ago
Had some work done here, real people, real prices, the place to have work done if your cars need fixin'!!!!

  Autumn Phil
2 years ago
They did excellent work quick and efficientServices: Transmission, Engine repairServices: Transmission, Engine repair