i.g. Burton Lewes Automall Chevrolet Buick GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Scott Dailey
3 days ago
The service dept was first rate. We had to wait four months to get a part to complete a warranty repair on our truck. Burton s service dept stepped up, gave us a loaner car, and kept us informed. They were incredible!

  Michelle B
a month ago
I had the most amazing experience Dana was absolutely amazing professional kind and just a pleasure to work with. I ordered my car so he kept me updated and made my experience easy he s one in a million. Also penny in finance was also amazing in explaining everything and making it a personal experience. I would recommend buying from Lewis Automall to everyone one who wants to be treated with kindness and respect.

  Dan Givin
a week ago
Steve was really great at guiding me through the Digital Torture Chamber (DTC) that our lives have become. The process has become ridiculously complicated. THEY ( They Hierarchy Enslaving You ) have someone convinced us that technology has made our lives better. It is dehumanizing us and will ultimately destroy us. I was lucky to find a salesman who still displays a great deal of humanity and consideration.I really like the car. If it proves to be reliable, you have a real winner there.

  Diane Long
a month ago
My '23 Chevy Equinox was in for routine maintenance - oil change, tire rotation, etc. On March 8. A nick in my driver's side door was also repaired and done flawlessly. Everything was done in a timely manner and I didn't have to wait that long. Staff was accommodating and friendly.

  Heather Smith
6 days ago
I purchased a new to me jeep last evening with Jennifer dieste and it was by far the easiest most painless process I have ever been thru! She made sure the vehicle was on site before we arrived and had all of the paperwork completed and ready to go for me to sign once I was fully sure about purchasing the vehicle. If you are in need or searching for a vehicle, I highly recommend Jenn and the team here!

  Jasmine Hester
a month ago
Eric Rogers was by far the best salesman I have ever worked with at any dealership. He went above and beyond to get all the work done virtually before I even came into the dealership, which I appreciated as I am a new mom. By the time I was ready to sign I was In and out of the dealership in less than an hour. Best experience and I love my new car!

  Ivan Nadler
a week ago
The service advisor was very courteous and explained the service in detail. The service was performed promptly and was done earlier than anticipated. Very happy with my experience at IG Burton.

  Jeff Smack
a month ago
We started our trip from Bethany only to have multiple warning lights, reduced power, etc.Finally got it to run without reduced power and drove it to Burton's Service Dept.Within minutes of arriving Matt had it scanned and handed me a print out.No check engine light or anything on.Drove it back to PA without a problem.Seemed to be a random system glitch but thankful for Matt's willingness to promptly check it out.Also, thank you Pam for answering the phone, fielding my questions and telling me to bring it in.You all made my day!

  Joann Patterson
5 days ago
We stopped by just to look with no intention of buying. J.onathan was excellent at showing us the Buick Encores with our requirements in mind. I asked him to bring out another vehicle that was an Avenir. We were happy with our trade-in allowance and purchased it on the spot. Thank you Jonathan and Lewes Auto Mall.

  Jonathan Hanninen
3 months ago
Had a great experience with Eric Rogers. He made the car buying process simple and straightforward. Would recommend him to anyone that is shopping for a vehicle. He even personally dropped my new truck off at my house. Great service.

  carol Fisher
a month ago
I can t say enough about Dana Cera who is nothing short of amazing. He gave us just enough urging with ever being aggressive and let me take a few days to make my decision. But compared to other salespeople I spoke with, Dana was hands down the best. He is highly energetic, enthusiastic about selling cars but most importantly is about making customers happy. And today he did that for me . Going above and beyond even though I was a little high maintenance. He is a master at his craft!!!

  J Yun
a week ago
I recently purchased a Kia Sportage online through OG Burton Lewes. Since I live on the west coast, I was unable to see the car personally, and had to trust that this dealership was reputable. My inquiries were met promptly, and the transaction was flawless. The salesman , Eric Rogers was outstanding! He is extremely honest , responsive, and went out of his way to to make sure I was totally satisfied. I recommend OG Burton 100%!

  Kristi Barker
6 days ago
This dealership location is the best IG Burton I have ever been too. They were very knowledgeable and patient on what questions I had and exactly what I need. My agent was Rob Fowler.

  Marcia Kass
3 months ago
I felt that Mr. Cox was excellent in showing me various cars until I found my beautiful Envision. We have had follow-up calls and I will be meeting with him to go over what does what. I have bought many cars in my 78 years and he is the best I have had.Excellent

  Paula Thompson
2 weeks ago
Thank you, Johnathan Hill, Chris Diaferio, and Dave for the outstanding experience during my vehicle purchase. I truly appreciate your time and patience with me in making my decision. I never felt the typical pushy attitude to just get a sale. I highly recommend I.G. Burton to all my friends!

  Glenn Boresen
a month ago
The end result was very good. Getting to the end result was a bit frustrating. My car broke down on Sunday and was towed to the dealership. I called on Monday morning only to learn how busy the dealership was and they would get to my car when their schedule permits. I reached out on Wednesday afternoon and was told they would try to get to my car on Thursday. On Thursday the dealership called and said the car was repaired and ready to be picked up. From Monday morning until the call on Thursday I did not know when I would get my car back.

  chantal meyers
2 months ago
Although I was pleased with service there before, this time I wasn t so happyI was quoted a price to get 4 new tires on my car and agreed to set priceThe arrangement was made prior to January 31 but they couldn t fit me in till February 5I dropped the car off and was called a couple hours later that my car was finished.When I got there to pick my car, the man at desk insisted that my charge was $100 more than what I was quoted. He explained that the sale promotion had ended on January 31 even though I couldn t get my car serviced till February 5It took an unnecessary argument to persuade the lower priceThe man said that $100 should not be a problem among friendsI reminded him that I was a customer not his friend.This incident really makes me think twice before returning to your establishmentSincerely,Chantal Meyers

  Dan Hersh
4 months ago
My experience buying a new truck at Ig Burton was great. Easy, fast, and pretty hassle free. The people were great to work with, and it was an easy decision to buy from this dealership. I highly suggest contacting Dana. He's nice, informative, very focused on a good buying experience, and easy to work with. I'll be working with him well into the future, as has my neighbor who has purchased 5+ cars from him and has always had a good experience.

  Brian McConlogue
3 months ago
Brentt was very outgoing and worked on every available option to get me in a new truck. He went above and beyond what a dealer needs to do to make the customer feel welcomed, and taken care of. He worked an amazing deal that I am beyond happy with on a new Sierra Elevation model.

  Sandra Marzano
4 months ago
Their service is fine but the reps gave me wrong information, saying my tires were good and I could go on a road trip to Florida and back (several thousand miles). I ended up stranded in Florida with a dead battery and my tires apparently at 20%! I have called several times and several people with no response. Never using their service again, and not buying from them either.

  Judy Smyk
5 months ago
Was not expecting to find a car so quickly. The entire staff worked together as a well respected group of friends, yet comfortably professional. Gave a fantastic price for a gorgeous new car when we expected only to afford a used car. The staff at every level were phenomenal.

  M T
a month ago
Avoid at all costs. On top of the expected excessive dealership fees, the service is awful. Expect every visit to come with frivolous services being recommended. Additionally they don't stand behind their work. They replaced a $3000 part on my vehicle under warranty but when their work then failed 15,000 miles later they joyfully said the car was no longer under warranty but they can replace their work if I want to pay $3000 for it.

  Terry Baylor
4 months ago
When I had a small accident with my car, I thought that going to the dealership would be my best option for a good repair.However, I am very disappointed in IGBurton. It took almost a month to get an estimate for the work, and then they told me, it would be another week before the work could be done. In all actuality it was two weeks or more before my appointment for repair.Currently, they have had my car for three weeks. When I called them Monday, they told me. that my car was in the reassembly stage. I called again Thursday and they told me it should be done Friday or Monday!Monday will be exactly 3 weeks that they had my car when they told me it would take two weeks.They kept telling me they were waiting for parts. Why would you do an estimate weeks to a month prior to doing the work and not order the said parts? had they done this my car would ve been done a week ago.And the people that work there don t really seem to care. The woman that answers the phone gives me an attitude when I call and check on my car like I m being a problem to her. I need my car!I hope in the future they learn to order parts prior to the car coming in to the shop. I mean that s what that time is for Right?Never again.

  Bev Psichopaidas
2 months ago
We worked with Eric Roger s to trade in my 2019 VW Tiguan for a 2024 Buick Invista. He truly went above and beyond. We went through multiple scenarios, both leading and buying, changing the terms several times. He was so patient and accommodating. We happily ended up purchasing! He walked me through setting up OnStarcand explained how to activate/ customize other functions. He even called my car insurance company and we got the new car added no one has ever done that. Highly recommend Eric and I G Burton Lewes if you are looking for a car.IBecky in finance was also a pleasure to work with. She explained all of the documents clearly and concisely and everything was signed in no time.

  Fenol Lorinvil
a month ago
I see one car online interested in buying it for the price that I see online, when I get there car was sold to someone else, but Mr. Dapias Show me Another one with 8k. 2023 Enclave ST Pre-owned very clean with camera all around nice color. We make a deal . No headache smooth process. Guess what!! They even Drop the car for me in front of my garage door. Thanks IG. Burton Lewes !!!! Thank you all.

  Becky
2 months ago
John was our salesman and was very nice and efficient. We were extremely happy with his interactions. He was informative while being very personable. Rebecca Jack was also wonderful.

  James J. Martin, Jr.
a month ago
I arrived at 840 AM for a tire replacement and I was out of your shop at 915 am. I also asked Shane to look for my disabilty placard which I lost recently. The technican found it when he removed the glove compartment. I was not charged for this service.Thank you Shane and the mechanic.Jim Martin

  charmie Martin
3 months ago
I would recommend your dealer ship to anyone. I got your best salesperson 'Guy'. He went way above the necessary duties of a salesman to take care that I was pleased. Thank your dealership from me & my husband for your kindness.

  Tanner Holt
3 weeks ago
I worked with Kaitlyn who was wonderful and genuine. The process was incredibly smooth, and I didn t feel pressured into anything like I have been in the past at other dealerships.

  timothe hartzell
3 months ago
Very good place to buy a new car. Brian our salesman was very knowledgeable and satisfied all of our needs. Along with showing us around the facility he connected us with the finance manager Rebecca who helped with all the paperwork.Thankyou everyone see you guys when it is time for service.