Hertrich Collision Center of Lewes

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  M Chapel Fishing
5 months ago
We were in a time crunch, moving back out of state, Chris and Chad went ABOVE AND BEYOND, to help us and get us our car within a crazy fast turn around time.Being in management for years, this level of customer service and caring is 10/10.Couldn t recommend this place enough!Thank you!!!!!!!!!

  Gloria Graf
a month ago
From the Front Desk to the technicians and management. THEY WERE OUTSTANDING!!! Customer Service and Work were Second To None. Thank you Hertrich

  Matthew Gille
6 months ago
They did a great job with my 2023 Kia niro and I m very happy with it but they did get paint on my car key tho so I m a little upset about it

  Phil Martucci
a year ago
Chad, Shanice and the team were so great to work with. They went above and beyond to repair my car so it was as good as new. They focused on every detail and didn t stop until they got it right. Chad even made a housecall when something went wrong and we weren t sure if I could safely return to the shop. Overall, I had a wonderful experience. Highly recommended!

  Wright Dennis
5 months ago
Today is Nov 1st, I returned for the 3rd time to resolve computer error messages resulting from a collision that should have been resolved in the first visit in mid September 2023.

  Jordan Garcia
2 years ago
Took my new Honda Accord in for front fender damage and they had it done in less than 2 days. Car was washed and looked the best I have ever seen it. Staff was professional, courteous and very helpful. I would definitely recommend! Thank you

  Kyle Runion
6 years ago
I had a poor experience with this shop. They did not work well with my insurance agent (laying blame on insurance for slowing the process when in reality they were still ordering parts after the entire estimate period of 10-12 days. The repair ended up taking 21 days. When I asked what was taking so long, I was repeatedly told "this is our process, this is how all shops work." Part of my repair was getting my driver door replaced. When I picked the car up, there was a noticeable draft coming from the door when driving. I returned to get this fixed, only to be told that the car was like that before the repair and that it couldn't be fixed. I was repeatedly frustrated with this shop, in their timeliness and quality of repair, and their professionalism. I recommend avoiding this shop.

  Tomasa James
10 months ago
Very professional, friendly and explained everything in a clear and concise manner. Repairs were complete in the promised time frame and everything looks great.

  Bill Justice Jr.
a year ago
All I can say is wow and let the photos speak for their "quality and attention to detail". Needless to say, they are in the process of redoing the work for going on 3 weeks now... Also, I find it odd that the same franchise, Hertrichs, cant use the same estimate that was done at the Dagsboro location due to individual tax ID's??? Took it to Dagsboro first and was suppose to recieve new spray in bedliner as they were suppose to remove the bed and NOT do spot treaemt. Also wasn't waiting 3 months for them to perform minor body work. Chad was ok to work with as i pointed out the defects. Buttheir techs, grant it you only have 3,... Need corrective lenses if they can't spot their shotty work. Won't recommend or use this group for any future work. Talk to some people and you'll soon discover you aren't alone neither.Services: Painting, Body & Trim

  Ellen McAlinden
8 years ago
Auto Works Collision Center is wonderful They called me every day that they had the car to let me know the progress of the repair. It was completed before the promised date.When I picked the car up, it had been washed and cleaned on the inside.Most of all, the repair is perfect. I have looked at it several times and couldn't even tell that there had been any damage.I highly recommend Auto Works.

  Masters Pest
4 years ago
We are a small family owned pest control company with a fleet of trucks that seem to have damage to them quite a bit we have used a bunch of shops near us and this was hands down the best experience we have had getting a truck repaired the staff was amazing and it was a very quick turn around time which is really important to us since it was a work truck that was getting repaired! Heather the body shop manager has gone above and beyond for us our insurance company has dropped the ball on some stuff and she some how made it all go away. This was truly an incredible experience!

  Joe Rosauri
2 months ago
Great work and customer service.

  Karen Wiedmann
3 years ago
They did great body repairs on our customers Corvette (fiberglass) and he was very grateful. He called around and couldn t find anyone to do repairs! We called auto works and they had a fiberglass guy on staff! Beautiful job!

  Rhett Ruggerio
5 years ago
My wife and I dropped both vehicles off to be repaired for damages to the vehicles. The shop splashed paint on the drivers seat of my wife s car - and then denied it. They did not repair all of the dents to my truck after having my vehicle for nearly two weeks. Hardly an apology from the shop and said they would try to get us in to fix what they missed . Very disappointed and I would not recommend to anyone unless you want half the work completed with additional damage to your car.

  Jane Booth
5 years ago
Worst customer service ever. Took over two weeks to order parts for one vehicle. We eventually took vehicle to another shop as one of the parts never showed up. Had another vehicle in there. Seemingly minor damage. Gave us a quote. We paid the deductible in cash. Six days later got a letter from our insurance company saying that the car was totaled. Auto Works didn't contact us at all to give us this information. Still don't know any details. Their front desk person has appalling customer service skills. No updates, ever. Now we have to wait for them to send us a check for the deductible. If you can go anywhere else, I would suggest you do.

  Sue Greer
2 years ago
These are professionals! Great customer service. Pride in their work. Added attention to my car.Definitely recommend this place

  Theodore McLaughlin
2 years ago
My car was totalled, so I didn't really have to deal with the place. But they got me in quick and were super professional.

  Kevin Smith
8 months ago
Attentive staff guide one through some of the most difficult times one can experience.

  Dennisa Thompson
2 years ago
Went for an estimate / pictures. Was in and out in 20 minutes. Nice, clean building. Staff was kind and professional.

  Sherry Bullock
2 years ago
Very friendly and go above and beyond to make sure you are satisfied with their work. I was very pleased.

  Stephen Hopkins
11 months ago
Great team. Finished repairs way ahead of schedule

  Carlos Segarra
3 months ago
Great Service.

  Rehoboth Beach Balm
5 years ago
Ignored damage on my car. Took three weeks to fix half the car. Now I have to take it back to get the rest fixed.

  John Norris
2 years ago
Awesome body shop! Great staff, work, and service!

  Victor J
3 years ago
Was Completely satisfied with customer service and quality of work.Service: Body & TrimService: Body & Trim

  Stephen Sell
7 months ago
Excellent service and quality

  mike meibaum
5 years ago
This place is so good it makes me want to crash my car more often!

  Andrew Drawdy
a year ago
They do horrible work

  bob rhine
2 years ago
They did a nice job on the car

  David Sciortino
3 years ago
Excellent customer service and fantastic workmanship