First State Chevrolet

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  abraham kawaihalau
6 days ago
My truck wouldn't start so Roadside service called 1st State towing.Brian brings his experience and professionalism and respect. We tried jump started what I thought was wrong with the battery but Brian's mentioned it's my starter.I had to put another RSA claim in again for towing service and 30 minutes later Brian to the rescue and got me home safe. Thanks to Brian and 1st State Chevrolet George Town.

  Ruth Kaufman
a month ago
1st State Chevy was easy to work with. The salesperson was very helpful, experienced and kept me up to date on my order status - since I did not buy off the lot and ordered my car I was curious as to when it would arrive. Buy from 1st State Chevy - you won't be disappointed.

  Bill Lewis
2 months ago
Mark in the service department was great. He answered all my questions and was a great throughout the process. My only concern and frustration was with the extended warranty that I purchased when I bought the at your dealership and they would not cover the repairs. Lucky my insurance company paid for the repairs.

  Danielle Newman
a week ago
I was taken right in, shown the waiting area and once my car was done, I was able to leave. The quoted time matched what I was given prior to my appointment.

  Ashley Crockett
6 months ago
Service department was great until the short man Jim whose supervisor is Steven..is involved. Spoke with a gentleman who was well informed while making my service appointment thoroughly explained the situation. They will not honor your Chevy warranty, if this guy is there simple because as he said "They don't have to" , the Chevy dealership not far from here had absolutely no issues and was flabbergasted at the treatment as well as statement " we don't have to" especially by someone with no authority to do so. Would recommend not going with them if you are sent here with your Chevy warranty. The other dealership explained your Chevy warranty is a simple phone call and look up of which took them a total of 15 minutes to accomplish. My recommendation is go to a dealership that doesn't think they can walk all over customers, and who employs people that want to help and do the job they were hired for.

  Kathleen Sheedy Evers
a month ago
Excellent and Outstanding. We feel like we made friends with everyone we worked with. Ron, Laurie, Penn and Cindy, 5 Stars all the way!

  Britney Mangini
2 months ago
I had Kylee DeRosa and she was amazing. Made me feel so comfortable and was not pushy at all. Wanted to make sure I was happy with any choices that I made.

  Anne C
3 months ago
First class service. My salesperson made the sale easy (even drove me to work at 7am so I could drive my new car home). I did not have that kind of service at other dealerships and it made the difference.

  robbin daisey
a month ago
They worked me in within the next because I had a taillight that was out and got me in and out in record time. I was grateful.I was nervous running around without it working properly.

  Tim Burrell
5 months ago
We had our Impala and Colorado both in the shop, back to back. The Impala was for a routine oil change, and there was a slight bump at higher speeds. They balanced the front tires and rotated them to the rear ... problem was corrected!The Colorado (new) was in for its first oil change. We also noticed that the roof and a spot on the hood did not shed water as well as other surfaces after having the gloss coat applied at delivery. The Body Shop re-examined the problem and made necessary corrections to the coating.The entire dealership is fantastic! Their expertise in all aspects of the auto business is why we have purchased vehicles there since 2012 and had their experts service them also! And as for Ron in sales, if he ever does retire, they are going to have to pull him out of retirement when we go shopping for another vehicle!

  Walter Cross
5 months ago
We were told that the tire sensor issue would be covered under the warranty provided when purchasing a used vehicle, then when we were finally able to get in for service we were told it is power train ONLY, and it would cost $750 to change the sensors in the tires.I find these bait and switch tactics to be despicable, and will not be visiting your location again.Please do not contact me again, in any fashion.

  Debra Czajkowski
4 months ago
The service department ordered a part for my car a week before my appointment which made sure it was ready to be installed. The team was courteous, knowledgeable and sympathetic to my needs. A championship team for sure!

  Susan Welch-Hayman
a month ago
Updated review. GM called regarding vehicle still available, offer and apologize made and accepted. Staff was helpful and courteous.

  William Bland
a month ago
Great experience. Very professional. They treated me with respect. It was in a timely manner.

  Marguerite Davis
6 months ago
The service department and body shop were professional, prompt and accommodating. I have my 2007 Trailblazer serviced there regularly and found an affordable price for body work after being hit by a deer. I am always treated well on the phone and in person and they can usually get my car in within a day or two

  Martin Shields
6 days ago
Jim did a great job. Handle d everything, called and keep me in the loop.

  Tammy Steele
7 months ago
The staff is always so polite, I am treated like a normal human. The service is fast and the communication is amazing. My favorite part though is even though I am a female they are always honest and upfront and don' t try to talk me into things I don't need. Because of this I will continue to use the service department AND will purchase my next vehicle there.

  Beshara Helou
5 months ago
They were all very professional warm and easy to talk to. They got everything done in time and explained the wholeProcess. First class service

  Jewell Franklin II
6 months ago
Service manager not friendly at all nor would they take the time to listen to the customers concerns. Always trying to push more services even after stating you re just here for just one thing. Terrible with communication back to customer. Stated they wouldn t reset airbag light in dash even though you re there for a nationwide airbag recall. Said they could but I would have to pay out of pocket, yet will reset oil light after an oil change. Will definitely take all my vehicles elsewhere from now on.

  Jennifer
7 months ago
Mandy was extremely helpful! She went above and beyond for me.I was able to get in for an oil change and tire censor fixed before my trip out of the country. This is now my new shop for maintenance! Thank you! I ll be back!

  Evelynn Hastings
2 weeks ago
Very nice and very professional. Always feel good about the jobs and the people.

  Jerry Kiser
a month ago
Always very courteous any time I've done business with them

  Shaun Serfass
7 months ago
Bought a second vehicle at First State Chevy within the last two months. Alan Hough, our salesman, was again outstanding throughout my buying experience. He was honest, helpful and very customer focused. My wife and I are extremely pleased with our 2023 Tahoe.

  Love Light
2 years ago
They are so nice and great people , especially Debra ,ask for her if you are going ,they will work with you ,and find you a great vehicle

  Zac Spece
10 months ago
Wanted information about liners for rear fender wells. Gathered information while I waited for oil change service. Got parts ordered and scheduled installation within a week. Very prompt service and would highly recommend. Satisfied customer here.

  Richard Zielonka
5 months ago
Very nice staff was a pleasure to go back and talk to the salesman Alan. Service dept was great Thank you Richie

  Michael Kirby
3 weeks ago
My corvette was towed in and repaired in a very timely manner. Thanks!

  Terry Best
3 months ago
I love dealing with 1st State Chevy. Very organized and you treat every customer like a millionaire. My purchase experience was TOP NOTCH. And my salesperson JAKE was very friendly and thorough. A+

  Matt Morrison
a month ago
Very solid car buying experience, highly recommend 1st State Chevrolet!

  Dennis Roberts
8 months ago
Service Department is exceptional. I could not be happier with their attention to detail. I will definitely be coming back to check out my next vehicle one and a half years from now,Dennis Roberts