M.A.G. Towing & Auto Service Center (Frankford)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sara Lewis
9 months ago
Needed lock out service. Lady answered right away, she was very pleasant. They were able to give me upfront pricing and the dispatch said the driver would call with an ETA. A few moments later Cole called and gave us an eta of 15 minutes. He got to us in less than 15. He was quick and friendly. Definitely made a frustrating situation much easier. We will definitely use them again if needed.Service: Car lockouts

  Heather Ingerski
5 months ago
Great communication. Cole got my car safely off of Rt1 and to the dealership and I didn t have to stay and wait. Sent me a picture when it was at the dealership.Service: Car towingService: Car towing

  KDominican
8 months ago
my car was disabled and I was on the phone with the insurance agent while they were telling me I should get a call from the tow company, MAG towings dispatch was already ringing in the other line. they were ready to set a time and be on their way. the driver cole called and told me exactly what time he would be there and notified me when he dropped off the car. service was outstanding and the customer service was beyond exceptional.Service: Car towing

  Christy Maier
a year ago
This company was awesome! Very responsive and quick and so nice! Cole was the one who picked me up. I was stranded on a side road in Delaware- he was extremely knowledgeable and drove me and my vehicle from Sussex county to ocean city. They have several locations that that work out of, so if you need towing services, try them first!Service: Car towingService: Car towing

  Hailee Lea
8 months ago
I'm from out of state and I popped a tire in Ocean City Maryland. I tried multiple different shops, towing companies, the non-emergency police and insurance and no one was able to help me. I was on the side of the road with my dog and wasn't strong enough to get the lug nuts off of my popped tire and really just needed a hand. after about 16 hours of literally just trying to find someone to help, I came across MAG online and gave them a call. They came and helped me within 30 minutes, got my spare on for me. And then I went to their shop to see if my tire needed to be patched or if I needed a new one. They patched it for me, changed it again for me, and helped my put my spare tire back in my car. I have a giant (heavy) dog kennel in my hatch and they even helped me take it out and put it back in to put the spare back under. What a great group of guys. They were professional, very helpful, and kind. Hopefully I don't end up with another flat, but if I do I'll call mag!

  Vanessa Connelly
11 months ago
Great experience! My battery died and I needed help. My insurance company sent MAG Towing. Cole called and let me know he was on his way and when he got here he quickly solved my problem and had me on my way. Followed up too! Great service!Service: Battery serviceService: Battery service

  dawn parker
10 months ago
Mag towing was so easy to work with and I am very pleased with their service. My SUV broke down just as we were leaving from packing up my daughters dorm to come home for the summer. Cole came to the rescue and towed my vehicle to the local dealership we use. He even text me letting me know it had been dropped off. Will definitely use them again if the need arises.Service: Car towing

  alan delong
3 months ago
Car broke down, Subaru contacted them to come get us. Left us sitting there had to call through AAA costed an arm and a leg.

  Victor DeGeorge
9 months ago
I have used Mag numerous times. They have always been great about communicating how long it will take to get to you. Cole is a very polite and courteous driver. I highly recommend them.Service: Car towingService: Car towing

  Rebecca Chanin
9 months ago
My husband ran over something and got a flat tire. My insurance company arranged for MAG to change the tire. Cole was polite, helpful, and thorough (he inspected the tire to find the puncture!). MAG arrived at least 15 mins before the estimated time even I was grateful for the speedy help.Service: Tire changeService: Tire change

  Ryan kelsall
a year ago
By far the best towing comparing we have ever used! Communicated timing and expectations.. friendly and informative Peter was our driver and he was just awesome. Even sent me a picture to let me know my car was safe at its location.

  CHUCK ROLAND
2 years ago
Driver was absolutely awesome and did what he could to minimize the damage to my vehicle when pulling it from the ditch I was dumb enough to get into! Thank you for your prompt service and personal attention!Service: Car towingService: Car towing

  Annie Custis
a year ago
My husband had a flat tire call roadside assistance 9:00 at night they said someone would be there within the hour. M.A.G towing should up within 15 minutes. My husband came inside said the tow truck driver was very nice, gave him is name and told my husband he would come back the next day to put the tire back on once he got it fix. Call roadside assistance the next day they said same thing someone would be there within the hour got a text from Cole stating he was on his way be there within 5-10. We never had such an awesome experience with a tow truck company like we did with M.A.G. towing. Thank you Cole for the awesome customer service!!!Service: Tire change

  Denise Donnelly
a year ago
My Husband s Truck Broke down today, it was his water pump. We called our insurance company -they sent over a tow truck, Mag Towing. The driver Cole, called and asked if everything was alright and what we thought was wrong with the truck. My husband said, it was the water pump. Cole said he would be there in minutes, which he was. My Husband had a long conversation with Cole the driver. My husband said, Cole was very professional, kind and knowable. it was a pleasure to give him our business and to refer him if ever given the chance.After a not so enjoyable situation, Cole and MAG Towing made it as stress free as possible. We were still able to salvage the rest of our day with ease. Thank you , Cole and MAG Towing !!The Donnelly sService: Car towing

  Lena Ivanova
a year ago
Towing car came within 15 minutes after I spoke to my insurance. That was amazing! Driver was so courteous and polite. He was extremely patient and understanding.I changed a place where my car is being towed while young man was getting my car ready to be towed.Young man overhead me talking on the phone that I didn t have anyone to pick me up from the auto repair shop, and offered to drop me off at home.Superb service!!!Service: Car towing

  Pat Adams
8 months ago
Very courteous and prompt. Cole was beyond helpful and very professional. He kept me informed every step of the way. If a could give 10 stars I would. Excellent customer service.Service: Car towingService: Car towing

  Robert Jadwin
a year ago
Cole is a great guy and even better driver. The service was called through my insurance and they showed up earlier than expected. Would use them again and recommend them!Service: Car towingService: Car towing

  D'Yana Joynes
a year ago
After having a flat tire I contacted my car insurance for roadside assistance and someone was dispatched within a minute. I received a phone call from the tow truck driver letting me know the time he'd arrive and he showed up at that time. When he tried to get my flat tire off it was extremely difficult but he didn't give up he succeeded and was able to have my spare on in less than 10 minutes. I would recommend this company to anyone!Service: Tire change

  Taylor Carroll
a year ago
Mag is great and got there so quickly. And I just want to say the driver Cole is one of the kindest people Ive had the pleasure in meeting. After he left I received the kindest text from him. He doesn't know how much that meant to me... Although I am now very much broke, his kindness went a long way and I got home safely, and that was very much appreciated.Service: Car towing

  Kimberly McCarraher
2 weeks ago
Courteous and respectful. Right on time. Very professional,thank you Travis.

  Laura Mesher
a year ago
First off, the lady whom spoke to me to set up the towing of my car was very courteous, kind and professional. I'm not from DE, I was supposed to drive home to Virginia the next morning, and I happened to get a flat tire driving into the Bethany boardwalk parking area. The driver was dispatched to us extremely quickly and I think between speaking to the initial employee and the driver arriving, it must have only been 10ish mins waiting. It was late at night, pouring rain, I had to have someone come get my son and the driver was extremely kind, professional and courteous. He towed my jeep to the local shop and I really was super impressed with everything about this service. I don't know how the rating is at what it is, but it shouldn't be.Services: Car towing, Local hauling

  Kristen McCann
a year ago
I needed my car towed while on vacation. Cole responded quickly and was there in no time. He also took the time to walk me through my Geico app so my roadside assistance request would be correct. Definitely top notch service!!Service: Car towingService: Car towing

  Manoj Jain
a year ago
I had a flat tire.Mr Josh Hoachlander reached to me on time and towed my car to Walmart. But that walmart do not do tires.He himself found the available options for me , it was new year and most of the stores closed.He did not leave me at all , ensured i setup for next store , stick around me , towed again to open store and was there until i was made sure my car would be fixed.He is an awesome guy , very empathetic and genuine saviour.I wish I meet and greet him in person ( not for car issue ofcourse )

  Donna Rickards
a year ago
This was a very positive experience. Drivers name was Josh and he could not have been more professional. He arrived very promptly within 20 minutes of phone call. He called once he dropped my car off telling me he locked doors parked my vehicle under security camera and dropped key in box. He was totally awesome. Thank you. Would use againService: Car towing

  Samantha Dobrich
2 years ago
Josh towed my car for me and he was wonderful. Very kind and courteous and did a quick and efficient job. He called and let me know how long it would take him to make it to my house. He was awesome!! Definitely recommend using these guysService: Car towingService: Car towing

  Stephen Heckman
a year ago
Josh was very helpful, informative and friendly. Explained to me what was going on, even called to let me know where the vehicle was taken as per insurance company. Josh called ahead and arrived at time he said he would and was glad to answer any questions I had. I would strongly recommend thier service and you're especially lucky if you get to deal with Josh as wellServices: Car towing, Local hauling

  biro
3 years ago
I broke down on the side of the highway and called for a tow through my insurance. My insurance covers towing to a destination up to 20 miles away from the cars location. When I said this to whoever answer the phones at M.A.G they said my insurance had called and they only cover up to 14 miles away from the cars location. Which is not true because I had just gotten off the phone with my insurance company and they confirmed IT IS 20 miles from the location of the vehicle. So I said this to the employee at M.A.G and she straight up lied to me and said they confirmed AGAIN 14 miles away from the location.Then it gets better. She was arguing about the location of my vehicle and saying distances that were no where near correct. Example I was 11 miles away from where I needed to drop off the car and she argued with me that is was 26 miles away and my insurance wouldn't cover it and it will be expensive. So I used this thing called Google maps and searched the distance from my location to where I was asking to get it dropped off. It was only 11 miles. She continuously argued with me over this.Each phone call I had with her she was very nasty and rude. I have never had a interaction with a business this bad. She's a terrible employee if that's how she treats everyone.The best part about this whole situation was when she told me she wouldn't be sending anyone out to come get me and that she told my insurance they need to find someone else for me. And she CONFIRMED they said they were looking for a new tow company for me right then. This was all in a very rude tone. So I sat and waited. I decided to call my insurance company to see who they chose to come get my car. They said they had not received any cancel and switch call from M.A.G Towing company. So the lady lied to me and was going to let me sit there for hours waiting for something not coming. I also believe she was lying about the mileage to the destination and how many miles my insurance covered so she could charge me much more money.I suggest if you need a tow you go anywhere but here. I will tell family and friends to avoid this company at all costs based on my experience.

  Melly C
3 years ago
Called my insurance to get my car towed. Guy said he was 20 mins away and seemed nice and friendly. Not sure why he called me from his personal because it was awkward seeing as I was a woman. Hour and a half goes by and nothing happens. I had to call my provider again and they couldn't get a hold of them either. It was stated under reasons for canceling or something because they could not get a hold of me or something. I had no calls or anything indicating they wanted to get a hold of me. It's 6 in the morning and I just want to sleep. I don't understand what the issue was. They are sending another provider out which is another hour that I can't sleep.

  Joe Duff
3 months ago
Don't want to have to call a tow truck, but was really good as it could get.

  John West
a year ago
These guys went above and beyond to help me get my spare key out of my locked 4Runner. Prompt, courteous, diligent, persistent. I really respect them for their professionalism in a tough job they had with Toyotas security measures they had to bypass. Highly recommend toService: Car lockoutsService: Car lockouts