Patriot Auto & Truck Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jen Eley
3 weeks ago
I had a great customer service experience. The staff was professional and helpful. They fixed my car within two hours. My only complaint is that the place is extremely over priced. They were going to charge me nearly $600 to replace my headlights & said it was going to take 2 hours to replace. I had it replaced at Valvoline for $90.00 including the bulb & it took him 3 minutes to replace.

  Michael Merson
2 days ago
Patriot Auto was friendly and professional in every step of the process of getting my truck fixed. They were upfront with repairs that were needed and other repairs that were identified which gave me options as to how to proceed.

  Ronetta Walker
6 months ago
I loathe having my vehicle fixed because I always feel like I'm getting the run-around.Not here! Patriot Auto was fantastic. They gave me all the information about my vehicle, not just what I came in to have serviced. I was working through my extended warranty coverage and they provided me with context and they were transparent with their pricing, line item by line item. Helen was amazing to work with - things were completed when she promised and she stayed in contact with me whenever there were changes or discoveries.Overall, I'd recommend this shop to everyone. We won't go anywhere else for repairs.

  Samantha Little
5 months ago
They were very helpful and let me know what was the issue with my vehicle unfortunately for me it was not good news. Overall I m happy with their services and helping find the problem. I will always be a customer from now on.Services: Auto engine diagnostic, Vehicle InspectionServices: Auto engine diagnostic, Vehicle Inspection

  Cherrita Gibbs Sloan
2 months ago
Highly, highly recommend Patriot Auto..Excellent customer service. Detailed report on what is wrong with your vehicle; plus they let you know about other issue you have that need attention.Don t sleep on this repair shop.My new go to shop for my Jeep.Thank you Patriot Auto & Truck for you service.

  John A Endres
2 months ago
Office workers at the Dover location are extremely friendly and courteous.Technicians appear to come and go which I believe is due to the area's poor training at schools. Pricing is increasing which may force me to look for an alternative location.

  Steve Thinna
2 weeks ago
I like the examination of the car, the way they do it and customer services pleasant

  PT
a month ago
Unlike other repair centers where you are talked down to and feel you are interrupting their day, Helen is awesome. Very customer oriented.

  Jeremy Piazza
6 months ago
Not sure if this place is under new management. Never had issues in the past but recently multiple. Not the place to go to for any car issues let alone an oil change and if the check engine light is on they ll recommend everything they can expect how to fix it. If they were straight forward with the repair and cost it would save time and headaches. The two stars are because the lady that handles the phones and up front is polite.Services: General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Tire rotations, Engine repair, Brakes, Auto maintenance, Oil change

  Zachary Bernard
4 months ago
The service was 10/10. The manager was very transparent about the parts, labor, and turn around time. And they have a 2 year warranty on most services!!

  William Kuhn
3 months ago
Even though I was there ,longer than I wanted, Iwas very pleased with their service,so much I will be taking my car back in january for more work,see you then

  Dennis Brown
2 months ago
Great customer service , store manager ( Helen ) was extremely helpful and provided informatIve feedback on vehicle maintenance.Service was performed in a timely manner.I would highly recommend them to anyone.Levi D. BrownService: Oil change

  Hubert Jones
6 months ago
Update September 13, 2023I still haven't heard from Patriot Auto Repair. You think that professional courtesy would dictate a response. I definitely won't be using their shop, but I would like to have a conversation about them not honoring their Repair Pal agreement.____________________Update July 10, 2023Repair Pal responded and was very apologetic for what happened. They said that they contacted the shop to address the issue. I still haven't heard anything from them.I recently utilized the Repair Pal Online System to get an estimate to have the spark plugs in my 2006 Mustang GT changed. The shop located in Dover, DE, was featured as one of their participants. Repair Pal gave an estimate of $301 to $345 to replace the plugs.When I arrived at the shop at the time and date confirmed by Repair Pal, I was told that my appointment was not in the system. After we resolved that issue, I was given a written estimate of $798.49 to replace the plugs and one hour labor to remove any broken plug ($150 each). The up-charge cost on the spark plugs is huge. They wanted to charge me $469.84 for 8 double platinum type. That's $58.73 per plug. Advanced Auto Parts, which is located across the street from the the shop. the double platinum plug for $21.99 each. ($18.69 currently on sale) I respectfully declined the service. Repair Pal and the business need to honor their estimates. �The difference between $345 and $798 is more than double. Although the Service advisor at the shop was professional, my day was ruined. I had finally budgeted $400 for the service, only to be disappointed by this experience.This is my second issue with this shop. One of the owners responded in a satisfactory manner to the first issue. I was satisfied with her handling of the situation. I sent her an email in regards to this issue, but I haven't gotten a response. Maybe, we will have to agree that this shop is not a good fit.

  Joseph Simmons
5 months ago
Great customer service. They accommodated my request and keep me updated on every step in the repair of my truck. Would recommend them to everyone.Services: Steering & suspension repair, Vehicle safety inspectionServices: Steering & suspension repair, Vehicle safety inspection

  Jim Suhre
7 months ago
We were just going to leave the review as 1 star, but with your response, falsely accusing us of being a disgruntled employee and threatening them (and attempting to doxx them by putting their cell phone info in the reply) that is unethical and immoral. So we are now leaving this review: Choosing Patriot Auto was a big and costly mistake for us.

  Beulah Taffany Evans
6 months ago
Terrible service. The woman at the front was rude and racist. She had a nasty attitude the entire time. My warranty paid for a new part and they bought a used one to try and get more money. I will never use them again, stay far away.Service: Auto maintenanceService: Auto maintenance

  Patty Barnard
6 months ago
Excellent customer service with transparent pricing! Work is well done and quality of followup is awesome! Would highly recommend for your automotive needs.

  carol paisley
11 months ago
Patriot auto has been a great help to me. My car has broken down twice and they have been able to get in in quickly and they have done good quality work. They are very kind and honest. Richard especially. I live alone and have not other transportation and Richard has been so kind to pick me up and take me back to shop.

  Keystone Kuts Lawn Care DE
2 years ago
Went in to have check engine diagnosed. I knew I needed one O2 sensor replaced but I had purchased two and they offered to install both. From the moment I walked in Richard made me feel welcome. He was patient and answered my questions. The guy that worked on my truck did what I expected and test drove the vehicle when they were done the work which I can really appreciate. They've gained a loyal customer. Keep up the impressive work!Services: Exhaust, Auto engine diagnostic

  Whittymora
7 months ago
The owner of this establishment is very untrustworthy and a liar. They promised to help a girl out and they still haven't done anything they committed to. Her family and friends are deeply disappointed and damaged. Be careful of working with someone like this.

  Tami Golt
11 months ago
The Staff at Dover Patriot Auto is second to none. Always courteous, informative and respectful. Richard and the mechanics do a great service to Dover residents! Thanks for all you do!Service: Oil changeService: Oil change

  Jacob Riley
3 years ago
I'm new to the area and took my truck to these guys to get my headlights fixed. Not only was the service incredible, but they had me taken care of in a very short time and the price was very reasonable. This is a family-owned business, not a large corporation. They care about the individual and let you know you're valued. Highly recommend!

  LootLion
2 years ago
Unfortunately need to drop my rating from 5 stars to 3. Brought my car in for a quick diagnosis, with specific instructions not to fix anything without asking me. Was all geared up to pay $100 diagnostic fee when I got a call the next day about a bill of $158 dollars. That's after waving the fee. They fixed the battery terminal without permission and charged me for it. It's 5 minutes of work and an extremely inexpensive part (I know because I just replaced it the month before, albeit with a cheap low quality terminal). The excuse was that they had to fix it to know that it was the issue, but they obviously had their suspicions. They should have called with that information and I could have saved myself the the $50.Very nice people there and I'm still willing to consider them in the future. I'm sure the repair was done to the highest quality. And I know time is money but $158 for the easiest job you've probably had all month is too much, and you should have respected my wishes to be notified.

  Elana Ames
3 years ago
I was highly impressed by the quality service and fair pricing offered here. They were friendly, honest, and able to fix my car on short notice. Kathy and the shop pups made what would have been a stressful day into a pleasant experience. As someone new to the area, I will be returning for all my future car needs! Highly recommend!

  Mary Ellen Mel Spera
6 months ago
This is a shop that insanely cares about their customers. Will definitely use them from now on!Service: Electrical repairService: Electrical repair

  Brian P. Slattery (Slat)
2 years ago
Brought my vehicle in to fix a problem that had previously been misdiagnosed and not fully repaired, a check engine light, and a tune up. They were complete in diagnosing things and were able to successfully resolved the ongoing problem. The staff was courteous and professional. I am extremely pleased with their work, my vehicle is performing much better. Definitely recommend!Services: Exhaust, Auto engine diagnostic, Auto engine tuning

  David Skocik
3 years ago
I met Doug and Kathy several years ago when they bought their shop from a previous owner. Patriot Auto is my one-stop, shop for my immediate and extended family. All their work has been done right and at a fair price. They work on new and old autos, including extensive engine and other work they did on my 1960 T-bird. Doug had me order the parts from a supplier so I knew there was no shop markup. As a family-owned business they understand the benefits of building loyalty with their customers. It s a small shop but once you re in their system, you will be reminded of regular maintenance intervals, which is one less thing to worry about. I recommend them highly.

  Proud White Man
3 years ago
The work they did was great although I don't see how changing a radiator hose and changing out the front two struts. Could take the same time to do. Which was 1.80 hours To which I was charged over $200 for labor. Also they "d me $80 oil change and ended up costing me a $116 Besides that their work is good

  Hector Sailaway Rodriguez
2 years ago
My experience with Patriot Auto & Truck Care was highly disappointing. As an active duty Airman, I chose this shop because of their patriotic image. I scheduled an appointment to get a new clutch installed on Monday morning. I called to get a status update at 3:30pm as there was only an hour left before they closed and I hadn't heard anything. They hadn't even started working on my vehicle, but they said they were about to pull it into the garage and would be finished on Tuesday. I called back around noon the next day to get a status update and was told the technician planned to have it done by the end of the day. I hadn't heard anything until I called for another status update at around 3:30, and was told that it turned out that the clutch did not fit. They said they could order a clutch from the factory and get it done the next day on Wednesday. Again I had to call for a status update on Wednesday afternoon because I hadn't heard anything. This time I was told that the clutch that they ordered did not include a flywheel and was told I had to wait a week before they could get the part in. I ordered the part myself, and gave it to the technician at 11:20 today (Friday). I asked if it would be done today, because I couldn't continue to be without a vehicle. I was told "probably not" and was told it probably wouldn't be done until Monday or Tuesday of next week. I'm really anxious to get my car back and I'm at the mercy of this shop to get it back. Needless to say, I do not recommend dropping off your vehicle here, unless you don't mind waiting several days to get your vehicle fixed.Service: General repairs & maintenance

  Jesse Seibert
3 years ago
I called in about 3 minutes after Patriot opened at 8AM on a Thursday. They hadn t gotten up and rolling yet and were waiting on computers to load, so I was promised a call back. Within 10 minutes, I received a phone call back from Bill who talked to me about what I wanted done, the concerns I had, and offered to take a listen to the car to give me his opinion. I drove up there, and was told by Bill that I needed more than I thought, so I told him to do what needed to be done as soon as I could make an appointment. Just a few hours later that same day, my car that WAS squealing like a stuck pig (Water pump, tensioner pulley bearings shot), was NOW driving on the road again quietly, efficiently, and all for a very reasonable price. I will recommend them to anyone and will be back for other car service needs.Service: General repairs & maintenance