Car Zone

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rayne Jarmon
3 months ago
WOULD GIVE THEM 0 STARS IF I COULD. They have good customer service from when I went but they sold me a lemon car. A car that looked great until the warranty was up and you had to pay for everything out of pocket. My back breaks were completely stripped and every bolt was tightened to the max causing more damage. The tires only lasted 2 yrs and were basically stripped right off the lot

  John Robinson
2 months ago
Initially good, but car is now iffy at best, and they did not come through providing HP tags, or explaining why they couldn't. And we paid extra for that (non) service. Not happy.

  Becky Burnett
4 years ago
I had divorce credit (which is not great) so my car buying options were very limited and went to car zone. Victoria was absolutely amazing. She didn't pressure me at all, was friendly and personable and went straight to work to get me into a good car. Ended up getting a better car than I expected. The whole process took only about 2 hours and I drove home in my new car. All of the staff were friendly and welcoming. I highly recommend.

  J Caulk
2 years ago
I was in a major pickle and this not the 1st time i been car shopping there but however i was really in a bind ...needless to say car broke down friday and they had me driving Saturday......so I had to revisit this review bc carzone strikes again and blessed is wit another one ...the family grew so did the transportation ...I'm 37 yrs old and been my place since I was 18

  The LivinLife Family
6 months ago
Never again will I buy a car from this place again! They are crooks that sell faulty cars and when something goes wrong they act like it's nothing they can do. This was my first time buying a car and it's a complete nightmare! I wouldn't recommend a soul to go here

  Tajah Harris
2 months ago
If I could put 0 stars I would, please DONT purchase a car here. I was sold a lemon and I m still paying on a car I can t drive and isn t fixable.

  Chatt Foster
7 months ago
this dealership just as bad as Matilda dad dealership. . the only thing lower quality than their vehicles is their warranty! dont go here at any cost !! they will sell you a lemon, slap on a warranty that covers absolutely nothing for two years, then send you on your way ! DONT GO HERE

  Ashley Davis
a year ago
Listen never again!!!! This was the worst car buying experience I have ever had!! The warranty is a joke too!! Veronica made me think this was going to be an amazing car buying experience but it s the worst decision I have ever made. I bought the car and within a week something was wrong with car passenger side tire. I took it back and I heard them whispering in the back saying this should have been fixed before she left. And then a few weeks later I m sitting in the car and it started shaking real bad. Warranty covered half the problem and then they still charged me for them servicing the car. Covered is covered. But apparently that isn t the case because some was covered but because a uncovered problem caused the covered item to go bad it wasn t covered anymore. I went to car zone and was told this is the price I pay for buying a new car. No help. They wouldn t even let me exchange it for another one. I finally went to speak with Bobby. And I m hand gestures he basically said he can t helpMe with money. Who said I didn t have money. It s the principle. U don t thoroughly look at these vehicles before u sell them. And get over on people with warranty s and don t explain things thoroughly. Buyer beware! Don t do it!! It s not worth it.

  Karen jones-edney
a year ago
Do not believe the reviews for Car Zone good or bad. Go there and you will know if they are for you. They didn't treat me as a good customer. I drove a truck and it was damaged so I don't think they service vehicles first. The steering was crooked. I was then left outside standing do it didn't take me long to get the hind. They service who they want. I jumped in myand had the best used car respect sales ever, so go on over to Car Mart oh and the vehicle is service before sales car and call Care Mart back.

  Janet K
a year ago
The staff lie! The manager in the office is very judgmental of its patrons. Assumes the worst. She thinks a 5 minute test drive is suffice. It takes a good 20 mins or more for check engine light to come on. She assumes all customers must have bad credit. Which we do not! We had a time crunch for a business adventure otherwise we would have went else where. That manager leaves a bad taste in your mouth! The manager needs to go! Update....the staff lie! The company they put you through for financing does not allow you to pay ahead to save interest. They lied only full pay off!

  SB
3 years ago
I purchased my new car 2 weeks ago, great running car, low mileage, Bobby let me test drive several cars of my choice. The one I chose is great but the only downsize is, tires on the front were bigger then the ones in the back. I just purchased brand new tires today for my car and it rides perfect. I believe when purchasing a car from here as much as I am paying, the tires should match, be the correct size. Other than that, Im happy

  Andrea Currie
2 years ago
Veronica made the car buying experience nice. However, the warranty and fine print is a joke! The Manager Kathy is rude. They fixed some issues but not before a full blown argument. Never again!

  Ronjaira Henry
a year ago
Brought a car and made my down payment may 13.told them check engine light was on they said it was a o2 sensor. transmission went up may 28 called and let them know every problem as they were coming. Please please do a good check on ur cars before purchasing !!! They take their time with making appointments and do everything on there time and definitely don t care how it effectives you or your work schedule.

  JW McKinley
2 years ago
Excellent customer service and some of the friendliest people I've ever known. Kathie is always a pleasure to talk to and very helpful with making may payments. Veronica made the entire sales processes a simple and pleasant one. She made sure I drove away happy......and I still am.

  Jeremy Ray
5 years ago
Recently I was put into that predicament where a new car is needed. Bobby was my salesman and he completely wiped away any stress in the whole process. He was very thorough with all the details of the deal and I feel like I was treated very fair. I love the car I purchased and happy with the price. Definitely give this place a go for your next car, 100% 5 star service!

  Jennifer Babcock
9 years ago
My husband and I went there to buy a van 2 weeks ago and everyone was great we dealt with Veronica and Kathy both very friendly and great. Now we did have some concerns with the van and addressed them and they were more then willing to have the repairs done or to put us in another vehicle. Well we opted for another vehicle and my husband is there now finishing up the details seems like everything has worked out great so far will keep you posted. Now we did our financing through a national lender not in house so not sure if that makes a difference or not but either way these people seem great!

  Vee Patt
7 years ago
I was a little weary about going to Carzone only because I've heard horror stories about them. But as soon as I walked through the door, I felt welcomed and confident! Bobby helped me every step of the way. I purchased my first car from them and I can see myself purchasing my second car with them as well. As long as you make your payments on time, there will not be a problem. They worked with what I had to offer and got me the car I wanted and I love my car! I would highly recommend this dealership if you're purchasing your first car! I'm also very grateful that I get to improve my credit. Thanks again, Bobby! :)

  diamond foster
6 years ago
This was my first time financing a vehicle, I was scared and wasn't sure if I would be leaving with a car. I can't tell you how comfortable Veronica (sales professional) made me feel during this experience, I got the perfect car for me and the down payment was completely reasonable. I went to 3 car dealers before I tried here and when I pulled into the lot ,from the selection of cars I could see from a distance from the road, I knew I've arrived to the right place. I would suggest everyone to go here.

  Vickie Duncan
7 years ago
My experience with car zone was to say the least GREAT the salesman Bobby was so helpful I literally felt like I was sitting with a friend chatting about a car. The process from start to finish took really no time, and after several mishaps with my credit, they were still able to get me financed. I will be returning to Car Zone for all of my vehicle purchases, and will be recommending them to everyone I know.

  Renee N.
8 years ago
I called car zone, and I was greeted so nicely on the phone . I explained my situation to Brian and I felt so helpless like I was out of luck. Brian simply said be more positive don't be so negative, he told me that they would get me into a reliable vehicle ! He went over my info, and said he would call me back in 15 minutes . He was very prompt called me back and told me i was approved I was so excited . I went in to car zone 3days later . My first question was are you guys gonna tell me what vehicles i can get . The response was NO you choose what you want, a big smile came across my face, and I chose the vehicle that I wanted . I would recommend Brian to anyone who is looking for a car he is SO NICE, and FUNNY and he does not pressure you at all about getting the car ! I enjoyed every second while getting my paperwork ready for my vehicle ! I'm in love with my car and the best part is that I didn't have to settle for any old vehicle ! Thank you, idk what I would have done !!! If your looking for a vehicle, go to car zone . If they could help me I'm pretty sure they can do the same for you !

  Kristina Anderson
8 years ago
From the initial phone conversation to completing the final sale everyone at Carzone was amazing. Veronica, Kathy and Bobbie were friendly and understanding. I would definitely recommend them, especially to people whom have issues with their credit. I drove away in one of the nicest vehicles I have even owned despite it being a used vehicle. That says a lot since I've always driven new cars.

  Jessica McGinnis
7 years ago
Car Zone is the best place to go. My husband and I just bought our second vehicle from them. Bobby is an awesome car salesman. He tells us straight from the door of what we need and we had it or they worked with us . This is the only car place that we go to for our vehicles. Bobby and Cathy always work with us. We will be back in a couple years for a third vehicle if we need it. They always done us right.

  Sherry Murray
7 years ago
I had the best experience. No pressure. I just knew I wouldn't qualify to get financed but I did. My salesman Bobby and the sales manager are the best. They worked with me and I came home with my 2012 Nissan Versa. I would recommend them to anyone looking for a great team of people to help them get on the road

  LaShelle Thompson
5 years ago
My experience with CarZone was a pleasant one. I applaud Bobby for keeping in contact with me throughout the years to keep me informed about competitive specials. From the start of this experience he made it a pleasant, quick, and honest one. Even with him being overwhelmingly busy he made sure to handle every customer with the same enthusiastic and kind attitude. The general manager, as well as another coworker were kind and helped out a bunch too! So far I am in love with my new focus and extremely grateful! Thank you Bobby for all your hard work, and thank you to the CarZone team for such an excellent deal and an excellent car.

  S O
2 years ago
This is the place to go to get financed if you have no other options. They do not stand by their agreements for any repairs that need to be done. I had two things that needed to be replaced. Every time I called I was told the parts were on order and they would call me when they arrived. Almost 2 months later, I replaced one of the parts myself. It took me 2 days to get the part. I am still trying to get other work done to get it through Maryland inspection. I am not sure what they do there as far as mechanical work, but it can't be much. Go somewhere else if you can.

  4EvaWonderful
3 years ago
I've always liked car zone because they actually work with you to get you on the road. This is my go-to place for a car if I need one!I tell all my friends and people new to the area that are looking for cars to come here!Chris was my most recent interaction and before him it was Brian. The boss lady is awesome too.

  Amber Hamilton
5 years ago
My husband and I went to get a vehicle and it has been a long time since we decided to buy a car with payments. But we gave in and went there and have no regrets. Veronica was very helpful and I would recommend her to anyone who goes there too buy a car. Thanks again for everything keep up the good work.

  Andrew Wilson
4 years ago
My experience with car zone was wonderful. We had the pleasure of having to deal with Bobby and he was great. The customer service was through the roof. They went above and beyond to get the deal done. We appreciate everything and highly recommend them.

  Frank Kemp
6 years ago
Great service! Just bought a Dodge Grand Caravan from them and they worked with me really well. No headaches, at all. Got my perfect car from them. When you go be sure to tell them Frank Kemp sent you!

  Katie Cummings
6 years ago
Awesome experience with Bobby! We were in and out of there in a Brand new car in less than 2 hours! We had spent 2 weeks prior at dealerships getting the run around and coming home with no new car.. so excited to be driving my new suv from Car Zone! Thanks again Bobby!