East Coast Restoration & Collision Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lisa Clayton-Herbert, AAS-HCA
6 months ago
I am one consumer who ensures that I support my local community. However this is one Shop that I will never go back to Have work performed on my vehicles. Throughout the years i've been there roughly three times or more and it has steadily gone downhill. In short the wrong parts were placed on my car which enabled my adaptive cruise. Do not work in addition in taking off the old parts and putting on the new parts. They busted A part of my headlight which burnt out my bulb because water got into it. When I brought this to their attention when I brought it back because of other problems that they did not finish or did not address correctly 1st they said they. Were replaced and then they said they couldn't. I wonder why maybe because the Headlight Bulb is $170.00 each. Communication was absolutely poor throughout the entire project and with that said I will never be going back nor will I Suggest that any others Have work performed there either. When I get a moment I will place some pictures and photos of the parts that were wrong and damaged.It amazes me when you finally receive response from the "big guy" and they suddenly think have all the answers now , even though you have never spoken to them once or been given a return call from the 5 messages left for them, then be insulted because they think you don't know the difference between the two...Wish them well; however, pictures speak volumes. These are the only two, of many which I posted.In response to the owners request of pictures, I invite you to post the pictures you say you have. If so, perhaps this will clear up the proof that there were shutters, both upper and lower, when the car was dropped off for services. I was there when pictures were taken, specifically of the front grill and shutters are undeniably present.

  John Rivers
a month ago
Stopped by to see if they could remove some scratches. Gunnar was terrific. Friendly, helpful and kind. Not only did he remove the scratches but said, "no charge". Wow! Great representative of your company. Thank you very much.

  Krystal Marie
6 months ago
If I could give a lower rating I would. Not only did it take like 2 months if not more for my car to be done being "repaired" everything they put back on my car started coming off! I had to take it back bc of issues. The amount of money they charge is crazy all for basically rigging everything. I didn't pick this place my insurance did. Honestly I would not recommend to my worst enemy. Horrible experience and horrible work..get it together please

  Sandie O'Reilly
a year ago
Had taken my Prius to this company after not having a positive experience in another collision shop. This shop is amazing! Fantastic job and very fast! Taking my car to them for everything from this point on.Service: Body & TrimService: Body & Trim

  Lysa Marconi
a year ago
Great experience from start to finish.Turn around time was quick people were nice and professional and they absolutely did an A+ job my car looks great. Would absolutely recommend them.

  Justin Senesi
3 years ago
They do excellent body work! However, their estimator failed to include a mechanical issue, now I'm having to fight with the insurance company!After my initial review I talked with Brian (the owner.) I appreciate his help and taking responsibility for the miscommunication.

  Gladys Passwaters
2 years ago
Just had my SUV repaired there. These guys are AWESOME!! Took in on Monday, picked up on Thursday afternoon. Profesional and friendly, courteous staff. Repair work exceptional

  Tammy Naylor
10 months ago
Husband made an appointment to get an estimate (pay out of pocket) they wanted to charge $50 just for an estimate, won't be using them

  chris heldt
5 years ago
I used them to repair my car and I paid out-of -pocket to fix . all work was done on time . hannah and steve are the best . I would recommend toanybody this shop is the one to go to

  Gary Tompkins
3 years ago
Quick courteous service. Beautiful paint job on hard to match metallic paint. Car returned super clean.

  jennifer xavier
6 years ago
Extreme attention to detail going above and beyond expectations. Family friendly environment while providing fast high end service. Great service will recomend to everyone! Ty

  Cole Semmens
4 years ago
Terrible auto service shop I dropped my car off there 3 weeks ago when they said it would be done in a week I would not recommend this auto shop to anyone

  Karim Haider
4 years ago
I met Brian very nice person to deal promised to provide me with estimate today.

  Asphalt Fusion LLC
4 years ago
There work is top shelf ! And on time. Only body shop for us !

  Bosco 411
2 years ago
Great place and good people! Top notch work.

  Donald Jewell
3 years ago
They have a great staff and do quality work

  ej poe
a year ago
The Quality of work was very good

  Lynn Bennett
2 years ago
Took 2 months to get truck back

  realz100_212
3 years ago
A1 repair

  Steve McCarron
4 years ago
All or work is done here.