AAMCO Transmissions & Total Car Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Constantine Karamargin
2 months ago
Ok so I have been hoping Jon and AAMCO would live up to basic mechanical requirements good customer service but that was not the case with my daughter 2012 Mazda 3 that they changed the transmission on for over $5k! First they forgot to install the subframe bolts and engine splash shield and did not change out the rusted transmission cooler clamps. I noticed this when I changed the engine oil a week after my daughter picked up the car and told Jon about it . Brough it back in and they changed the rusted clamps and installed the missing bolts but did not install the engine splash shield because they lost it. For three months Jon gave us the run around about he would get a new or used engine splash shield but never did, all talk and no service! Poor maintenance!Update, January 27th. So Jon finally cameThrough and installed a new splash shield on the Mazda 3. See attached a new photo of it installed. Raised to a 3.

  Miya H
4 weeks ago
I had a great experience with AAMCO. A few months back my car was having transmission issues with my check engine light on. John helped me over the phone but unfortunately by the time of my appointment, my check engine light turned off so they were unable to run a thorough diagnostic. About 2 weeks ago, the light came back on, I called AAMCO back and spoke to John again. He briefly remembered our previous conversation and encouraged me to bring in my car as soon as possible. We discovered that I had an extended warranty. John reached out to them, the warranty covered a great portion of the cost, and they worked on my car as quickly as possible. Through this whole process, John kept me and my father in the loop with everything and returned my car running brand new. Thank you all so much!

  Pam Space
a month ago
Let s be honest. None of us particularly like to have to be spending time or money at a transmission shop, right? If you find yourself in need, though, I d highly recommend THIS shop. Knowledge, friendly and fairly priced. I hope I never need their services again, but would not hesitate to use them. Thanks!!

  Sarah Pierce
2 months ago
John and his team were amazing! My transmission was very loud, and grinding. They gave me upfront pricing, informed me it could be extra due to other minor parts needing replacement during the process. Super fast turn around time for my new trans less than a week. John keeps me informed and explained everything in detail during the repair process.

  robert fauvelle
3 weeks ago
I have been taking my vehicles here for 15+ years. Always friendly and professional service. They just fixed the transmission in my tahoe after it failed and would not move. They called me after diagnostics were complete to let me know what needed to be done and after I approved the work, it was completed within a week.

  Iris Garcia
a month ago
Excellent service! John was so helpful and understanding. No one is ready when a transmission breaks and we were hopeless, no money at the moment this happened but he gave us so much. Best customer service I ever had.

  Cathy C
a month ago
If you are looking for a great mechanic AAMCO on 819 Pulaski highway Bear De. Us the place. I had a problem with my transmission and they fixed the problem, and helped us with a payment plan after Car Shield denied my coverage. Had to take my car back to him because a rear break light problem I've been having and no one else could seem to find the problem. AAMCO mechanics found the problem in 15 minutes and they didn't charge me.

  Ali Goins
3 months ago
I had my truck at another shop and decided I didn t like the work they were providing me. I called aamco to see if they could help and they did! Within the same day they sent a tow truck over to the shop, had it picked up and taken to theirs. In less than an hour of them having it, they were able to tell me more about the diagnostics of my truck and what their plan of action was quicker than the previous shop did (who had it for 2 weeks prior) and even tried to save me extra money by haggling with my warranty company for a few days; still in the end I was given a reasonable price for the work I had done. After a little less than two weeks, my new transmission was installed and my truck was ready to go. John was friendly from the time he picked up the phone when I first called, to the time I picked my truck back up. They took great care of it, kept me in the loop the whole time, and explained things in a way that left me with no questions, as he gave me all the answers right there. I will be bringing my truck back to them for future repairs and upgrades.

  Nomad Nurse
4 months ago
I came to AAMCO in tears because my check engine light was on and my car was Puttering and I only had 2% on my cell phone. I got friendly service by John, who reassured me my 2014 Nissan Altima with 284,000 miles on it still had life and was fixable. My cell phone died and my car died on the same Friday. John found a charger so I could get an UBER and my car was ready in a short period of time. I found a new place for great car service. Would highly recommend John and his team at the Bear, Delaware AAMCO:)

  MACS BOOK
4 months ago
My friend Allison recommended Aamco for my repairs. John was so nice and he explained everything to me precisely. Usually most mechanics like to take advantage of females because they feel like we are not educated. John was the complete opposite. Be made sure that I understood everything as far as the pricing repairs and service s rendered. I truly appreciate the outstanding service and excellent customer service. Anyone who is looking for car repairs I highly recommend you go pass Aamco Bear Delaware and let them bless you with their outstanding services and pricing.

  zachary mahoney
3 months ago
I just picked up my Explorer after some trans work that the Ford dealer told me i needed a whole new transmission for! Thank you so much for the awesome service! Highly recommend!

  Scot Morrill
3 months ago
I drove my car to AAMCO in Delaware from Maryland with serious trans issues and numerous other problems like motor mounts cooling lines etc.These guys do excellent work. I will definitely be back with all my car repairs knowing that it was money well spent.

  the blacklist
4 months ago
Impressed by the immediate diagnostics and repairs in my 2005 Dodge ram truck. Estimates were accurate. This was my second visit this year for unrelated issues and I will rreturn again if needed

  LIV8 ENT
5 months ago
Had such a great experience with this location I had to leave a review! I'll be honest, my expectations were set super low as far as service because I was being serviced in Georgia at another aamco location and it was terrible. But this bear location was amazing! Very friendly, personable and efficient at this location. 5 stars!

  Dylan Amoroso
5 months ago
They did an excellent job getting my car repaired and kept me updated throughout the whole process! Very thorough. Much appreciated!

  jorge nicholas
8 months ago
They got the job done! I appreciated the young man Antonio s professionalism! He made sure my vehicle was tended to in a timely manner! All the staff members were very helpful and friendly! I will be returning for any of my auto maintenance needs! The peace of mind that something was done right is the most reassuring thing! Thanks guysService: BrakesService: Brakes

  Faylyn Hopkins
a year ago
John is amazing he worked with me so much, answered all my questions, all my phone calls, kept my car for a long time bc I couldn t drive it. Worked with my warranty company to make sure things were done quickly, and his crew that did the work is great too, without them obviously this wouldn t have been done, they did so much to my car and it runs better than it did when I bought it. They truly want to help you, not get over on you like some places, Highly recommend this location!Services: Transmission, Steering & suspension repair, Auto engine diagnostic

  Ronjeer Bellamy
2 months ago
Aamco was wonderful with my car thanks to Mr. John for the patience with me and also helping me with my van. I would definitely recommend

  Drums2you John Whiteley
11 months ago
I am happy to review this location.Dealing with a warranty claim is never easy and John was with me every step of the way. ( almost a month long process of getting everything covered by the warranty.I went in for a new transmission after having the car for a month and John and team went through the whole car and assisted in finding out everything that was wrong with it.I spent a ton of time on the phone with John and he always was supportive and helpful going above and beyond what is expected.I really appreciate all the effort from a customer service stand point and so far so good on the repairs.I highly recommend this Aamco location.Thanks again John and team.Double A MCO for the win!I ll be back for routine maintenance.

  D C
8 months ago
I would have left this business alone but I don t like being forced to do anything especially leaving a 5 start review when it wasn t a 5 star experience. Long story short the interaction was less than subpar. I came in with an issue and stated I was going to use financing as my payment. The guy brushed it off and I didn t pay it any attention because it didn t seem like I needed to. After the repair was done (which was nothing mechanical) we went to pay and stated we wanted to use the financing and now we get an excuse saying it takes 24 hours for it to process and we usually only take it if your car is staying overnight. Immediately annoyed!!!!!!! But I m not going to show it. I was annoyed because he lied the financing company has them listed as an authorized dealer and after I called them they clarified and said if we are approved the financing is guaranteed so even if they don t get the funds until the next day if approved they get their funds and the lady on the phone stated funds are processed same day on their end so she didn t understand how they would come over a different day. I don t like being played and I was played. I feel as though they don t like the financing so they formulated this story of oh we don t get the funds until the next day ..what if that was my only source of payment? It should have been said in the beginning when I mentioned that is how we are paying! Then after before we could leave we were forced to scan a barcode and leave a 5 star review. You should ask people so they have an option to do it or not. I either leave a good review or no review and I wouldn t have even left this if you guys hadn t pressured me before we left. I only left a two star instead of a one star because they did the work. But the experience was trash!

  Saabira D
2 months ago
An amazing amazing customer service team and super fast diligent people team of experts. Highly recommend this place 10/10. John is the best!

  Christine Crossan
9 months ago
If you re looking for a great auto service, look no further than Bear Aamco. Manager John and his team are geniuses with any issues regarding your vehicle. They are professional, friendly, and highly skilled. Prices are reasonable, everything is done in a timely and thorough fashion, and they even take debit cards. Bear Aamco is a reputable and excellent service provider, and we trust all our vehicles to them now. Thanks Aamco!Services: Exhaust, Tires, Steering & suspension repair, Auto engine diagnostic, Body & Trim, Brakes, Oil change

  Renee Jones
9 months ago
Brought in my sons car for a full check up. They did a full tube up, timing belt and tires. The car was done quickly, the staff was friendly and clear about work needed. Found them to be super affordable and very impressed. We will be back again.Services: Tires, Auto engine diagnostic, Battery, Oil changeServices: Tires, Auto engine diagnostic, Battery, Oil change

  Michelle Henry
8 months ago
On July 6, 2023, had car towed to Shop On 4th replaced battery Car was not starting. Aamco diagnosed that starter was burnt out maybe from oil leak. Requested that the starter be replace and that the oil leak be repaired- oil leak was from Value Gasket. Repair took a week & a half it cost $2079. Upon return of car when starting the car, it was louder than normal and idling high. Took & fill up gas drove less than 3 miles. Car sat overnight and next morning went to go out while car was warming up the check engine light came on. Took the car to Auto Zone to get light diagnosed was found that it was Idle Air Control Valve which could cause the car to stall. Returned car to shop informed them of issue. They diagnosed the condition to be coming from a small leak in the radiator. I was told that leak was very small & should not be a problem. It went from no problem to a major problem now the Aamco is telling me I need to replace the whole radiator. It has been over 3 weeks and the car is not repaired.After multiple phone calls Aamco claims that the Idle Air Control Valve is cooled by anti-freeze and that the small leaks must be repaired. They supposedly try to seal this twice no success, this was causing the radiator to steam. The only alternative was to completely repair radiator. This was going to cost about $683.00. My experience was very disappointing I do not even want to give them a star. I did not know this business has a "F" Rating with the Better Business Bureau.

  Craig
5 years ago
Scammers or incompetent - you decide. Had my vehicle towed to Aamco, Bear DE and they seemed great over the phone. Next day they called and told me I needed a complete transmission overhaul or replacement at $4,100. Among other things - I was told that my "transmission pump was blown." Joe also tried to sell me an Aamco credit card. Thankfully, I trusted my instinct and had my vehicle towed, at additional personal expense, to another repair facility in the area. They filled with transmission fluid, located a leak, and ended up replacing the transmission pan gasket. The vehicle shifts like it's brand new! Obviously my pump isn't blown and I don't need a new transmission OR even an overhaul.... I would stay far away from these guys. They also managed to damage the hitch on my vehicle. I found asphalt in my hitch, then where they managed to scrape it across their parking lot (see photos).

  Christopher Merritt
7 months ago
I m from Ohio my water pump went out on my 2012 q5 on me and my family over the holiday weekend. Tuesday morning I called tony he got me in and out as fast as possible Friday afternoon I was ready! Great guys truly appreciated thanks a lot!!!

  Ashley Philip
9 months ago
Went in to AAMCO after leaving the dealership, dealer said I needed to replace my transmission for 7500$, John the manager at AAMCO had my car looked at and found it was a computer problem. He saved me well over 6000$. These guys are amazing!!Service: ElectricalService: Electrical

  T Marie
9 months ago
I wrote a lengthy review in June but decided to delete it as I thought they were making things right the last time my truck was there.Unfortunately, I'm back.I will keep it short and sweet.I took my truck to Aamco in March 2023 to have my transmission replaced. My truck has now been back 3 additional times and I have paid over $10,000 total.My truck still will not go into drive or reverse.I am now taking it to a Nissan dealer, per my lawyer's guidance. PLEASE PROCEED WITH CAUTION!!!

  Robert Wood
2 months ago
Thank you John so much for everything you did! You made this an easy going experience and you helped me out so much as well as kept it very professional.

  Paul Levasseur
5 months ago
Was on a long road trip and my transmission decided to spill out its fluids because of a seal. Stopped by without an appointment and 24hrs later I was back on the road, thanks John great service!Service: TransmissionService: Transmission