Toyota of Westport Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Yi Lin Mu
a week ago
I went in today because my AC was acting up in my new 2023 Toyota Corolla and this poor review is due to the actions of my service advisor, Matt Marquis.I knew my AC was acting up, but when I checked in at the service desk after letting them know that I had a new car with an AC problem, Matt asked the valet to stop driving my car over a walkie talkie and proceeded to drive my car around the parking lot. He told me that my AC was fine and blasting cold air, except it was a 50 degree rainy day and of course the air would feel cold when he just left the dealership. That's how heat transfer works, and it obviously didn't mean that my AC was working.While I recognize that he wanted to spare me the $215 diagnostic charge, which I appreciate, the way he went about it was terrible. He told me my AC was working fine, which I question whether is even under his scope of responsibilities. He also tried to mansplain to me how my own AC works, going as far as to try to explain the "Eco" button to me. I highly doubt he would have acted the same way if I were a 6 ft tall man instead of a short young woman. I urge him to reflect on his own actions and competency. Not all young women would have insisted on checking the car anyways.The mechanic video was great, and it explained to me that there was bad rodent damage which chewed up the wires to my compressor. My car is only 8 months old. The recommended repairs to fix the rodent damage quoted me at around a couple thousand, and the new car warranty didn't cover it. While the news in itself is terrible, the way that Matt treated me initially made the news 10 times worse and genuinely ruined my day. He apologized to me later, but I had a terrible experience at Totoya of Westport Service Center.

  Lori Medina
2 months ago
I have to update my review as I was incorrect in my understanding of the services provided...I went for a free maintenance service on my leased car about 6 months ago. The place was okay and clean. People friendly. I misunderstood when they wanted to charge me for a wheel allignment...thought they were trying to charge me for a tire rotation which is included in the service.. wish they would have explained just a bit better as I'm not a car person. Overall not a bad experience, but I will say, Stamford Toyota had a more comfy waiting area with a full service "mini cafe". If you're wanting to go closer to home, this dealership does what they say, but it's definitely no frills.

  Andrei Dolgov
4 months ago
I had issues with my car, so I went to Toyota of Westport Service Center. Upon arrival, Carlos greeted me with a positive attitude and introduced me to Dan, allowing me to discuss the specifics of my concerns with him. Dan's expertise surpassed my expectations; the thoroughness with which he explained the intricacies of various components and pointed out areas that required attention pleasantly surprised me.The overall experience was amazing, and I particularly appreciated the videos showcasing my car both before and after the service. This visual documentation assured me that nothing untoward had happened to my vehicle during the visit.Without a doubt, I would choose them for any future car servicing needs.

  jesus alicea
a month ago
Joey Robles help us so much, he went above and beyond to help us get our new car. I highly recomend asking for him.

  Jonathan Calderon
a year ago
Couldn't find my previous review that was not so good to edit/delete so writing a new one...Went for standard service for my car. Got a couple scratches and was upset. The manager, Ray, had reached out to me directly after the visit and asked me to come back in to check it out. Made me feel welcomed and immediately gave me a fix and ordered touch up supplies for my Rav4. Really impressed on the turn around at this place and the dedication to fix issues that come to them. 5 stars from me! Thank you much for correcting my issue with a smile!

  Frederick Chan
a month ago
Thank you to Rodger Morel for his excellent service!

  Anderson Delva
a year ago
It was such an amazing experience. The advisor, "Victoria" was great. She was so efficient in how she handled everything, very courteous, very knowledgeable. That was our second encounter, and i look forward to another pleasant and effortless experience in the future.Thanks again, Victoria.

  Elena Franz
a year ago
Outstanding customer assistance provided to me by Ms. Victoria Flanagan in Westport , CT.She impressed me as being highly competent, dedicated, and attentive. In addition to her efficiency, her gracious disposition above all helped greatly in offering me a superior Toyota experience.Services: Auto battery replacement, General repairs & maintenance, Electrical, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Wheel alignment, Battery, Oil change

  aristi916
a year ago
I have to say that the service here is beyond terrible, if I could give a 0 stars I would. I changed my battery about 15 months ago here and the battery died during thanksgiving weekend, due to that I had to replace it out of emergency with AAA and unfortunately they could not give me the dead battery. I went to talk to them and see if I could get my money back or at least part of it, the representative, that lacked a lot of customer service manners, all he kept saying is "I cannot do anything". I had the receipt of the change and he did not even try to help me in the smallest ways. Never coming back here, who knows if the parts were even new.Service: Battery

  Alison Lee (CraftCast)
2 years ago
My experience�of buying out my car was the following:David Reyes Guerra was wonderful ~ without him I would have walked out.Matthew Marquis ~ was wonderful and so helpfulGaberial�Porenti�~ has no business doing any kind of customer service for you. Her passive-aggressive�comments to me, a customer,� were anything but professional. She did nothing to help the situation.�For that reason alone, I could never recommend this dealership.

  Michael Hight
2 years ago
These guys are pretty nice to me. Maybe because I bought a great Tacoma here. After 2nd diagnostic check, still no problems. The tech Exel was great as I got to talk to him after.

  Nalfis Tobar
3 years ago
Great Service. Minimum amount of up-selling which is normal for a dealership to do. Overall Im happy with the service and would recommend to friends and family.

  Alec Cohen
2 years ago
Super friendly and helpful people. Great, quick service when our car needed help.

  Steven J. Fischer Vieira
3 years ago
Parts Department very patient and helpfull. Will be going back for more oem parts. I order what ever part I need, and they tell me to pick it up the very next day.

  Millie Perez
9 months ago
Joel was very kind, patience and very professional.

  William Walsh
3 years ago
First service for my Toyota at New Country Toyota was fast, efficient, and one-time. Pleasant service representatives. Good experience.

  Robert Smith
3 years ago
They were a big help sorting out an insurance claim. They are friendly and kept me up to date.

  Angel
a year ago
Best service for my vehicle with video visual inspection sent to my cell phone.

  Redigo Mateo
2 years ago
Great service every time I go to service my truck.

  Ali Azar
a year ago
Good but don t have many options for drive back

  Felix Pena
2 years ago
Very customer service oriented professional.

  Felipe Rodriguez
10 months ago
Call center very poor quality

  Reality Pavilion
2 years ago
Made the purchase easy for me.

  Betty Kennedy
2 years ago
Matt is such great guy

  Phil B
2 years ago
Very happy with my experience

  Peter Powell
a year ago
Quick and courteous service

  Pam Ciufo
5 years ago
Won't go anywhere else for my Toyota

  Matt Murray
2 years ago
Good service department.

  Shahid Pervez
3 years ago
Very good

  Wesley Hunter
2 years ago
Good place to shop.