Maserati of Westport

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Josephine Anne
5 months ago
Went to this dealer and had an amazing experience with Sean! The process was easy and great to work with !! Will definitely be back! Thank you for such great customer service !

  Marion Slonecker
6 months ago
The minute I walked in I was warmly greeted by Shaun Riley and he made the entire leasing process a breeze and he is the kindest, wonderful and knowledgeable person. It has been an absolute pleasure doing business with him and I love my new car.

  Frank lopardo
2 years ago
I had an amazing experience at maserati of westport. Shaun Riley was my sales person who I must say, he is honest, humble, straight forward,a down to earth man. It was a pleasure working with Shaun.He helped me to buy my dream car and went above and beyond to make it a smooth transaction. Can't wait to come back for my alfa c4 soon !!!! Thank you guys.

  Selina Huber
a year ago
First class experience all the way! My experience at Maserati Westport was truly exceptional every step of the way. Everyone I interacted with was approachable, professional and service oriented. Special shout out to Shaun Riley, my sales superstar. He has such a welcoming, calm charm and is so thorough in his work. The process was superbly executed and the entire team over delivered in customer service expectations! I'm so impressed and LOVE my Grecale! Thank you all!!

  Pedro Piza
a year ago
All around an amazing experience made smooth and easy by sales specialist, Shaun Riley. Would definitely recommend.

  NRP P
a year ago
If I could post a zero star, I would! I purchased a brand new Maserati Levante approximately four months ago and have been experiencing technical issues with the radio only a month after purchasing. I called Maserati Westport to schedule an appointment to rectify the issue. I spoke with Pleuret in service and was told that they do not offer loaners to customers that did not purchase the vehicle from their location. I proceeded to ask why and was told it was company policy with no further explanation. I went on the express my frustration regarding the issue with the radio so early on in owning the vehicle. I was rudely and abruptly interrupted and was told you are not my client and not my problem. I ve never experienced such unprofessionalism and disregard to a matter in my life. I then proceeded to ask to speak with his manager and he refused and hung up on me.

  Sarah V
a year ago
Only giving this 1 star because the manager that we eventually spoke with was decent and understanding. Otherwise, this dealership's customer service gets -2. Pleurat, specifically, was one of the most disrespectful service members we've ever exchanged words with. We purchased a Levante in Fort Lauderdale, Florida 4 months ago and have been experiencing radio issues ever since. This would be the second time we need to bring the car out of our way to figure out the issue, (despite being told that Maserati's are infamous for having technical issues). He went on to inform us that we are "not his problem" as we did not purchase from them directly so they cannot provide a loaner vehicle. No further explanation was provided despite us requesting more information regarding this policy. After asking to speak with a manager, the call was ended mid-sentence. Perhaps Pleurat is good at his profession in car service but a word of advice - this man should stay off the phones and isolated from communicating with customers entirely. He single-handedly tarnished our desire to purchase a second Maserati.

  Roland Nardini
3 years ago
My wife, Maria, and I just purchased a 2020 Maserati Ghibli on Tues. March 30th. We drove from N.J. to Westport to first meet our Sales Rep. Shaun Riley who we had only spoken to over the phone. What a gentlemen!!! Shaun was truly a pleasure to deal with. He was extremely direct and honest with respect to the financial dealings but, more importantly, truly concerned about our being completely satisfied all around. My wife and I have bought many cars over the years but I have to say this experience was truly the very best!!! Shaun is truly the utmost professional and is TOPS in our book. Additionally, the showroom in Westport is beautiful. We love the car and have to say, without a doubt, it was the most pleasurable car buying experience ever.

  Miriam Alvear Jurov
2 years ago
Amazing experience for my first car purchase!!! Shaun Riley was very helpful, patient, and dedicated time throughout the process. Miller Motor cars establishment was very clean and up to date with protocols.They were very welcoming and attentive. Definitely will recommend this place and will be coming back for the next car purchase!!

  Iris A.
11 months ago
I had the best experience, Shaun really went above and beyond to accommodate my needs. I can t say enough of my purchase, my car is amazing I would totally recommend anyone looking for a car to stop in and see Shaun, you won t regret it!!

  Dan Oren
2 years ago
I called Maserati of Westport to inquire about some vehicles listed on their website and that is when I first had the good fortune to speak to Shaun. Not only was he knowledgeable about the vehicles, financing and all other aspects in buying a new or pre-owned vehicle, he was a kind gentleman who quickly turned into someone I felt not only that I could trust, but was actually concerned more with what was best for me and not necessarily what would yield him the highest sale. Shaun painlessly is walked me through from the test drive to handing me the keys to my first Maserati Ghibli with a smile on both our faces. The showroom was impeccably clean and beautiful and everyone I encountered were just happy to help in any way they could. This was truly the best car buying experiences I ve ever had. Highly recommended!!

  Ted Morris
7 years ago
Eric Goldstein was responsive and informative in our email communications prior to my visit to the dealership, and once we were there, was patient and competent and helpful; Eric made the experience easy and pressure-free. His colleagues at the dealership all pitched in and helped -- they have a really nice team mentality at this place (which is not always the case at dealerships).

  Mel Solis
7 years ago
I worked with Eric Goldstein at Maserati of Westport. He was great.. walked me through the entire process with ease and was very knowledgeable about Maserati product lines...explained everything i needed to know. In fact, the entire group at this dealership were welcoming , extremely knowledgeable, and very professional. Thank you for a great experience!

  Nate Gooding
6 years ago
Had a great experience with Peter at Maserati Westport. He listened carefully to our very specific requests and worked diligently to track down the perfect car (and was very patient as our wish list evolved). We were considering other brands, but Peter didn't try any of the stunts dealers often pull to keep us in the door. He encouraged us to explore our options and just made sure our questions were answered. In the end, we pulled the trigger on a Ghibli and have been very pleased with our choice. Since the purchase, Pete has continued to check in to make sure that everything continues to go well with the car.

  Lee Mergy
7 years ago
We purchased a new Levante from Alex and the experience was terrific. Everyone was very nice and helpful and made sure the experience was comfortable and without pressure. Tons of follow up to ensure everything was going well. Car is great and plan to do all of the service there as well. Highly recommended!

  Steve Quattrocchi
3 years ago
Friendly Knowledgeable Salesman Shaun Riley made the process of leasing a car simple and easy.. Miller Motors in Westport super friendly and clean and the service department is spot on ( Hector).. You have a customer for life with me..

  The Law Offices of Mark Sherman, LLC
6 years ago
Just bought an SUV from Alex Ganz at Westport. couldn't be more pleased with the entire sales process. responsive, honest, in-depth knowledge of the vehicle (and all of the comparable SUVs i was considering), patient, and very thorough. a seamless experience from start to finish! 5 stars to him and his entire team at M of Westport.

  dasa5023
6 years ago
Outstanding dealer! They were exceptionally patient with me and put so much effort into making the deal happen! Alex Ganz imparticular was absolutely amazing at how he handled our negotiations on such a professional friendly and realistic level! I will most definitely be doing business with this dealer again in the future!

  les Weir
5 years ago
I attempted to buy a car here without luckThe process started relatively well with a test drive and the salesman s technical knowledge was fine. I am a former BTCC driver which I never disclose. The difficulties started when trying to actually make the purchase which should have been simple as I had already decided to go ahead. I could not however get a price from the salesman. Their ultimate failure as a sales organization manifested itself when I called him to enquire as to the price and he entirely ignored the call and did not make the effort to call back. Deal over at that point and they lost out. I subsequently bought a more expensive alternate brand.

  Peter Meyers
7 years ago
I worked with Alex Ganz and had a fantastic experience. I purchase many high end vehicles and this was one of the best experiences I've had to date. Alex went above and beyond and I fully intend to call him again for my next purchase.

  hank Gintof
6 years ago
Alex and his team at Maserati of Westport were all very welcoming and helpful when I picked up my new Maserati , Working with Alex was first class from start to finish, he was always available to answer my questions , anything he needed to get answers on were gotten in a timely fashion , he always had great follow up and best of all he created great value in the deal he offered me so I accepted!! Highly recommend....Hank Gintof /Vermont

  George Amatuzzi
7 years ago
Highly recommend Shima Fukano. If you're interested in buying, this is the guy you want to go to. I had no interested in a Maserati and he sold me--not as a salesman--but because he truly lives and breathes it. It's rare to find someone who truly loves the craftsmanship of a vehicle, and who's so knowledgeable on his product. Truly respectable, I definitely recommend!

  Paul Kelly
4 years ago
Dealership is not helpful when you have problems with your car (and you will have them the product is terrible) and has no record keeping system. I had to prove various things through emails and documents with members of their own staff to prove certain things were stated or purchased through them otherwise they would have tried to charge me for them. I would avoid this dealership and all the Miller Motor Cars dealerships.

  Sonia Isabelle
6 years ago
Shima, Peter and the whole crew at Maserati of Westport are the best! They made the entire process seamless and fun. Such a great experience and so happy I was able to buy a car through them!

  Hedy Bush
6 years ago
We leased our second Maserati this past week and worked with Shima Fukano.Shima is extremely knowledgeable about the product and the process. The paperwork was completed in a reasonable period of time and he spent the necessary time needed showing us all the new technology.The entire experience was a pleasure.We would recommend Maserati of Westport and Shima Fukano to everyone.Hedy Bush

  NEAL JAIN
6 years ago
I had the best buying of my SUV experience with Shima, He had done the a phenomenal job explaining everything, he is always available to answer any questions. This is my second car from them, I think my 3rd one will be from them as well.

  Phil Fischer
7 years ago
We live in NY but made the drive to Westport. Alex and the staff of Maserati Westport made the trip worthwhile!!! Far superior customer service than Wide World Maserati which is where we have purchased previously.

  Todd Parks
7 years ago
One of the easiest auto purchases I have ever made. Shima took care of everything, and Miller Motor Cars gave me a completely fair deal on an absolutely spectacular car!

  Kevin Angelis
7 years ago
Shima is one of the most knowledgeable sales people I have ever come across, cars or otherwise. The Westport Maserati experience is truly first class. Thank you.

  Bandar Bourequat
a year ago
Excellent customer service and willingness to go the extra mile. Very nice dealership and overall customer experience.