Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Keilani Aureliana Alexis Kainoa
4 months ago
What a joke. Waited 30mins. The employee literally left the store locked up and left a noteManagement needs to address this. You are losing revenue every second.

  P K
5 months ago
Went into the store today to get some oil while at the counter's the associate Carmen said may I ask what kind of vehicle your putting this oil in? I told her she said kindly let me know I was about to put the wrong oil in my Van and was about to ruin my engine. I m truly grateful for her taking time to make sure I was purchasing the right oil. If I could give more stars I would!!

  Thomas Knapp
4 months ago
I can't believe how bad the customer service experience is in this place, and they appear to be severely understaffed.Avoid this place if at all possible

  Safeen Ahmad
9 months ago
Went to do an exchange at this location and was told that it was not possible, rather than going through the process of scanning/checking with a manager I was told that my return couldn t be accepted and I did not feel like an effort was made. Usually, I am not one to care, however when it comes to expensive car bits that don t fit, I prefer to save my money. Thankfully Milford Advanced accepted my return with no problem. A little disappointed with the service here.

  Muscles C
10 months ago
Sold me the most expensive part I needed and told me it was the only one in stock. That might be true however the website said they had up to 10 others that were cheaper. I asked him about the first one he said he didn't have any stock. instead of checking the other nine I just decided to leave. I recommend everyone does immediate research if they tell you the only one they have is the most expensive one.

  N'adom A
a year ago
The manager at this Advance Auto Parts is wonderful. He helped me with the process of getting my car battery replaced and installed while making the whole process easy and convenient.

  Stephen B
a year ago
Ordered a part I needed the next day and was told I would get a call first thing in the morning about it. Called them at noon and they said they would call me right back with an answer. Called again at 1 and was told they were working on it. Called again at 2:45 and was told I could speak with the girl that ordered the part but she was off on dinner break at 2:45pm. Called again at 4pm and was told they would respond within 10 minutes about locating the part. Called 40 minutes later because they don't know how to return a call and was told they don't know where the part is or if it even came. I will never use this store again.

  Duane W.
3 years ago
Well I woke up today to SNOW!... On a whim I stopped here and ended up buying a few things and a real nice scrapper to. Selection. Very good.Service. OutstandingOverall it was a vertu pleasant experience and I will return.

  Peter Lovelace
8 months ago
I recommend this auto parts store100%. Carmen goes above and beyond to make customers satisfied. Thank you!

  Alex Manchisi
a year ago
Dan was an amazing help we got the battery in my car in minutes and with zero issue. Definitely worth it!

  Brandon Perry
5 years ago
The guys here are very knowledgeable, helpful, and friendly. They had a rare battery that I could only find at the Mercedes dealership for $100 less. They even helped me install it when the battery did not include installation. The battery was super difficult to install but one of the guys didn't stop until he got it installed. I would highly recommend this location!

  Miguel Ramos
2 years ago
Terrible service African-American male with glasses made me stand there for 20 minutes send me over to the Spanish girl so I can just pay. But then can take a customer right after he told me he can t take me that was the Same ethnicity not cool treat everyone the same

  Thomas Furgalack
6 years ago
I was an assistant manager and I was fired for an honest mistake and replaced by a person who I caught stealing a month prior. While there I witnessed many acts of immoral conduct. A great place for Trump voters, anyone else stay away. Employee or customer, it's not worth it.

  Enrique Vargas
3 years ago
They are very informative and helpful. Customer service was amazing, and they answered my questions truthfully without selling me something that I didn't need.

  N S
6 years ago
Two stars for lousy service. I ordered a new battery and used the paypal option. While it was convenient, the manager refused to install the battery (this was a 50+ pound, large battery) and I ended up doing it myself. Don't offer free battery installs if you're only going to put it in certain cars.

  Antony Goiran
7 years ago
Always loved coming here until now. I bought a battery within the last year and had it die on me. First time i came back here they said with the warranty they can recharge it. Since then i have had nothing but issues with it dying on me and needing to get a jump from someone. I spoke with a the warranty department and they said there would be no problem REPLACING it. I dont want a recharge again as i have had nothing but problems. There is many other auto parts stores in my area and this experience will make it much easier to go to the other stores.

  jay
5 years ago
Advance auto parts are my go to for anything auto. I order online and pickup in store to use the 20% coupons they send. Great selection and usually have the best prices and if the part does not fit i can return it to one of their stores even if i ordered it online.

  Cory Anderson
3 years ago
Vehicle broke down. Had to catch Uber for parts. Miriam was a great help. Got the part I needed and helped find supplies I would need to complete repair. Extremely helpful. And knowledgeable.

  Stuart Oravetz
2 years ago
Incompetent, unapologetic and unhelpful. I was sold the wrong part and they blamed the computer crashing as the reason. Took no responsibility for wasting my time to have to go back a second time to get the right part.

  Khmei Kai
5 years ago
They're like the convenient store of Auto Parts Stores. You need a headlight? Get in, get out. Car Wash solution? Walk in, walk out. Yes, they stock major replacement parts too.

  Evgen Sem
7 years ago
ame to replace dead battery under warranty. After a few tests manager said that my car would not start because of LOW OIL :) which made me laugh. Then he said that car alternator can fully recharge dead battery while car is running:) which also made me laugh. Refused to change the battery. Extremely unprofessional, have no clue of the job they do. Not recommended

  Kermit&Olga Gentile
8 months ago
Poor service. Sad for what used to be a good business.

  JACOB
a year ago
Young guy with long hair really nice and great costumer service.

  Joe Anderson
a year ago
They had my special coolant so all good

  Mike Coleman
3 years ago
I'm always in here whether to buy parts, fluids, or just questions in general. Highly recommended spot to get your car up to par.

  fayez ghaly
4 years ago
I got ABS sensor from West Haven store, didn't deliver it on time, delivered next day, didn't work, replaced it with another one from NAPA, tried to return it to west haven store Henry(Manager) told me to return it to Milford store, gave me the run around, cant get my money back for bad part was sold to me , NEVER RECOMMEND TO PURCHASE ANY JUNK PARTS AND DEALING WITH THIS STUPID MANAGER .,

  Lisa Davis
5 years ago
there a great help for your automotive needs also there online store needs a little work i ordered and picked at the store and was given the wrong size rotors so i know my order was right but when i went back the guy that gave it to gave a bad atitude

  Suidy Jimenez
4 years ago
Great people who always ensure you get high quality prices with reasonable prices

  Lascelle
7 years ago
Never failed me. It helps to know what you are looking for making parts ordering/purchase a breeze.

  Jan Benevento
a year ago
West haven store needs to stick more parts , or price match .or people will not shop there