Nelson's Automotive Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andrea Walsh
4 months ago
Excellent place to get emission test done. I dreaded the process at previous place (dealership) and had to pay late fee this year. If I knew how easy, convenient and friendly - the entire process took 10 minutes - at Nelson's, I could have saved $20. Every step from where to park and pay was clearly marked and employees are so professional and friendly. After this great experience, I will be using them for oil change and other auto needs. I highly recommend it.

  Jeremy Bartow
2 months ago
Emissions testing. Scheduled an appointment for 2pm, arrived at 1:50pm. I sat in a small waiting room until 2:05pm and was on my way.I think it took me longer to drive there than the testing did. Woman was fast efficient and courteous, what else can you ask for?What made it the best? I told my wife I'd be 30minutes so I had time to stop for a coffee and contemplate the universe and my place in it.Thanks to the Nelson crew for my moments of silence from the grueling pace!

  Steve Stansen
a month ago
My alternator sadly died on my 2010 rav4 at around 8pm on a Thursday night and being semi new to the area I don t have a trusted go to mechanic and was fully prepared to probably wait around a week or two (with an unstartable vehicle) to get my car worked on. I started calling shops first thing the next morning (Friday) and other than Nelson s I was pretty much told there were no openings for at least a week. I had called Nelson s first since they were the closest and had the best reviews and when I talked to the very nice woman she said I could bring it in immediately but couldn t promise me it would get looked at that day but probably the following Monday since they are not open for service on Saturdays. This was the best timeframe I had received from all the shops I had called so I had my car immediately towed there by about 10am. Man I am so happy I did. To my surprise I got a call around noon to tell me they did get to look at it and would most likely be finished by the end of the day. I was ecstatic. Again the very nice and accommodating woman very plainly told me what the issues were and the total cost of the work. They never tried to upsell me or conjure some issues that didn t exist. Everything she told me was right on par with what I expected to hear which was a huge relief. So 4:45pm rolls around and I get the call that the car is all set and good to go. I couldn t believe it. I started the morning out thinking I d be without a vehicle for at least a week to having it back and it perfect working order in less than 8 hours. Is this out of the norm and just about unbelievable? Yes. Did I get super lucky and have a couple customers no-call no-show for their appointments? Yes. Will I be using Nelson s in the future for any of my mechanical needs? You can bet your bottom dollar. I was beyond pleased with the service I was offered here and my car is and has been running perfectly since. It s beyond refreshing to find an honest and decent mechanic these days and I would recommend them to anyone.

  Jillian Reynolds
3 months ago
Went on a Friday morning in January and got my emissions checked quickly. Staff was super polite and kind, waiting room clean and comfortable.

  William C Avery Jr
a year ago
My Loretta came from Arizona bought her back and 2009-10 after being hit by a drunk driver that totaled my car! got up and walked away. Thank God everyday for my life that could have been taken but he has me here for a reason. She was in good hands with Nelson's Automotive they are very professional, straightforward.Though it took about 6 days to get her repaired because my parts had to come from I would assume far away. I thank God for the patience and friends and coworkers for the rides back and forth to work until I can get her back. She runs great, she was manufactured in 1997 of November Connecticut has taken the toll on her with all the chemicals they put on the roads during the winter seasons but she's strong. The old expression is "she's old but she holds" thank you Nelson for great work on my Loretta. I appreciate it and so does she.Will...

  Estrella Creller
5 months ago
came to get my emissions done so I can Renew my registration. Super friendly and fast service. Will be back when my next emission is due and for other services.

  Kalyn C. Newmin
4 months ago
Very straightforward with what they need to do on your vehicle and the affordable options they can take to get things done on your vehicle to get you back on the road.

  Heather Pastir
a year ago
I was leaving a doctor's appointment (out of town) when someone pointed out that one of my tires looked low. Not wanted to drive on the highway, I googled a nearby service center - found Nelson's not that far from where I was - they took me right in, checked the tires, put air in one that needed it. No charge - I felt bad that I didn't even have cash to leave a tip - he said don't worry about it - have a nice weekend. Very pleasant, professional and accommodating as a drop in customer. Thank you!Service: Tires

  Jessica Gulley
a year ago
Quick and easy service! Very informative and gave my husband a list of tires he could buy. The girl at the desk was great to work with and she gave us an update with his check engine light. She also managed to get an air filter in before a holiday weekend that she didn t think she d get delivered. Awesome awesome awesome

  Nicholas Aponte-Rodriguez
3 months ago
Came here to say for emissions test. Receptionist was very kind. Offered me cookies . Was in and out in no time.

  Matthew D.
2 months ago
Fast and easy emissions with comfortable waiting room and friendly staff

  Mark O
9 months ago
I go here to get my emissions done. They're fast and the guy who does it has a very positive attitude. 10/10 would recommend for emissions.

  Selim Ergin
2 months ago
Had my emissions done, it was very quick and professional

  Andrew Holuba
4 months ago
Quick service and friendly staff. Small waiting room with service bay monitor. Quality worksmanship.

  2ECONDx
10 months ago
Second time I ve gotten my emissions testing done here. Staff is always friendly and I m always in and out. 100% recommend.

  Gayle R
11 months ago
I have had my vehicle serviced here for 7+years. Kayla and the entire staff are knowledgeable, efficient, kind, courteous and honest. Never would I entertain bringing my "albatross" anywhere else. Thank you Nelson's Automotive!!

  Cynde Green
a year ago
The staff was wonderful, very friendly and accommodating.One of the few places to get an Emissions Test done where you can sit in a cool (during the summer) and warm (during the winter) area to wait for your car.Also went to Nelson s for an Oil Change and they were very reasonably priced for the synthetic oil change I needed.They are and have been in Wallingford for years and can be trusted with your car.Give them a chance, you won t be disappointed!Services: General repairs & maintenance, Auto emissions testing

  Dennis Adams
a year ago
Had an emissions test done here. Would have been significantly quicker but you can't control the old clunker coming in ahead of you.The test for my obdii car went extremely fastTop notch quick service

  chinita pr
a year ago
I have been a customer for over 5 years. I initially came in with a check engine light on my old clunker. They were honest and told me that they could "fix" the check engine issue but it would be a temporary fix. They showed me the car and walked me through all the problems and how unsafe it would be for me and my son. They let me decide what I wanted to do.I decided to get another used car which I had them check for me. They have been my go to people for both of our cars since. An honest mechanic is hard to find. Also, Kayla is the best! She's a Rockstar!

  Rebecca Taddei
2 years ago
I visited Nelson's for my emissions test, and all went smoothly! The woman I spoke to on the phone was really helpful and friendly, and when I arrived so was the person there who helped me. They got things wrapped up in no time, maybe about 15 minutes. Would definitely consider coming back again if I ever need anything for my car.

  Eric Stimpson
8 months ago
My dad has used Nelson s multiple times for his Jaguar. Excellent service and very fair on pricing. Will use again when needed.

  BPV V
5 months ago
Use them for emissions testing and there always fast and very efficient.

  Emily Schatten
6 months ago
Great place to get emissions test done. $20 cash, and you are in/out.

  Jim C
a year ago
10/11/22 Nelson s Automotive is a well established, long time repair business in Wallingford, now in its second location the past several years after moving to this North Plains Highway location from their beginnings on East Center Street.I ve been coming to them for my periodic emissions testing for many years, starting when they were at their previous location.I decided that when my Nissan pickup truck needed any sort of repairs I d bring it to them.I called a few days ago to arrange having the brakes serviced on my truck.When I called, I was greeted by a friendly voice of a young woman whe gave me a day to bring it in.On that day, I went to the service window and that young lady greeted me and said she d give me a call later that day when they could tell me what the cost would be and when it would be completed.Later that day she phoned and told me the amount of the bill and said the job would be completed by end of the day.The price wasn t cheap (I wasn t expecting it to be), but I m more concerned with quality & value.I told her that I arranged to pick it up the following morning, if that was ok.A little later that day she phoned once again to let me know the work was completed, just for my information.I appreciate that they communicate so well with their customers, and I m very satisfied with the work they did.I learned just now from the owner s response that I can have my oil & filter changed while I wait, with an appointment made in advance. So I m upping my review to five stars!Thank you Nelson s Automotive for you reliability, fair prices and good value.

  Elizabeth Ojeda
10 months ago
Great place to get an emissions test! Quick turn around... just bring ur $20 cash... come early to get the quickest..

  Susan McNamara, M.D.
a year ago
My car now has over 100,000 miles and Nelson's is where I go to stay on the road - competent mechanics, easy scheduling, honest, reasonable, and extremely pleasant. They worked very hard to track down a tricky air conditioning leak and fixed it. I highly recommend Nelson's for all auto maintenance and repairs.Services: Auto A/C recharge, Tire rotations, Air conditioning, Wiper blade installation, Auto maintenance, Oil changeServices: Auto A/C recharge, Tire rotations, Air conditioning, Wiper blade installation, Auto maintenance, Oil change

  Brittany Butler
2 years ago
I ve lived in CT for 6 years and was still taking my car back to my hometown in NYS for repairs because I couldn t find a place I trusted. Nelson s is AWESOME, though. Kayla was so easy to work with and the communication was great. She even stayed a bit late so I could still pick up my car after getting stuck in rush hour traffic. The prices were incredibly fair and the service overall was just the best. 15/10 would recommend. I will certainly be back for future service and repairs.

  Jonathan Carothers
2 years ago
6/24/21 Easy and quick to do emissions. 20 bucks cash. Outdoor sitting area with a tent for shade while you wait. Can't speak to any of the other services they provide. Had PP stuff and chair and steering wheel covers for the tech. Seemed like it might be overkill at this point but appreciate that they had the supplies and were making the effort to do right by their employees.

  Stephanie Cirillo
3 years ago
We use Nelson's for all our vehicle needs. They provide all the services, including emissions. Employees are always nice and helpful. They leave my car clean, without grease everywhere. And always beat other shops prices. And they can get me in within a day or two, provided they have the correct parts.Services: Tires, Wheel alignment, Oil changeServices: Tires, Wheel alignment, Oil change

  Michael Green
3 years ago
Honest, hard working staff. Been with them 4 years. Everyone's so polite, & respectful. Pete & Pete have worked on our cars, & did a awesome job. Quote you the price before even working on your vehicle, after the diagnostic tests. Don't overcharge. & they'll give you a fair price. Definitely will always bring our autos to them.Service: General repairs & maintenanceService: General repairs & maintenance