Barberino Nissan Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christopher Robinson
5 months ago
Service is terrible. Multiple delays in communication on their side. Heard nothing for the first two weeks, despite being told I would hear back tomorrow and multiple unanswered messages on my end. They had the vehicle so long they then had the audacity to charge me storage fees saying that I was the problem. The many messages and unanswered calls I have on my phone show that's not true. I would hope if the service manager cared more, they would have better service.

  Will Kelsey
8 months ago
I had my car towed here because it wasn't starting. I ran the code and it was likely the fuel pump. I explained this to Carla who said they have to run diagnostics anyway for $150. I get that, they need to see what's wrong so I gave permission. I was told I would get a call before noon today.I end up getting a text at 3:30 today linking me to a list of services they want to perform. First off, the "issue" listed on the work order stated I told them I had transmission problems - wrong. Then the list had all the usual fluid replacements, etc. they try to sell you on. I just had service done 2 months ago at another Nissan with many of these addressed and while on the phone with Carla she said she saw the previous Nissan notes on my car. But they still wanted to add them to my bill which was totaling $4400 when all I went to them for was a fuel pump.Now I know I don't have to accept these services and I didn't, but I find it unprofessional to add flush the brakes lines when you saw I had it done 2 months ago. That tells me this dealership is just looking to maximize income and use cookie cutter templates.The cost for a fuel pump was about $1100, I looked on Rock Auto and found this was a $400-500 part. Seems standard with labor, but I was not having a good experience so I declined.I called at 4pm telling them I was going to have the car towed home. Another service member could not assist me with this, they said I had to speak to Carla because she is assigned to my vehicle. They said a few minutes, she was on the other line. I ended up calling back 45 minutes later. Carla said they close at 5:30pm and she cannot leave to keys in the car so I asked her to leave them with the sales department if the driver didn't get there in time. She agreed to this and said she would call back in 5 minutes to take care of the $150 diagnostic over the phone. I called back 20 minutes later, now 5:22pm (almost closing). Carla picks up and tells me the car is still on the lift. At this point I had booked the tow and he had just arrived. She told me everyone else left and she couldn't get the car down. I reminded her I called 1.5 hours ago to set this up and had declined services anyway. I told her she needed to call someone and fix the problem. The tow truck driver now calls me asking where the car is, I explain to him its on the lift and he says he'll apply some pressure to get it down. I get confirmation the car is down and the tow truck driver is good to go. Carla then asks me for my credit card number. Very unprofessional. I took care of the bill and here I am.Overall I felt that the service member did not listen to what I told her at anytime throughout my experience. I felt I was either being ignored because I declined service or they were trying to string me along until I accepted service. No one ever explained the diagnostic results to me or asked why I declined service. I was told multiple times I would get a callback and never did. The service comes off unprofessional and greedy.I did not have work done so I cannot speak to their mechanical abilities which may be great. There's another Nissan down the road if you are skeptical of Barberino.Service: Vehicle Inspection

  Jayni Jay Alvarez
11 months ago
Horrible... You call for 3 days to schedule an oil change. They take your number because their system is down and say they will call back. Spoke to Wendy or Wanda and no call back. 3 days later we call and a very sweet lady helped us out. There are probably 3-5 nice people that work there..

  Mike Richardson
2 years ago
The place is great. The cars are amazing. If you want to not worry about your car. Buy from a dealership. It's so much less stress.

  Deliza Trouble Torres
5 months ago
I don't give 1/2 because is not an option. Worst place ever.

  Justin Perkins
11 months ago
I use them for Nissan service that I can not perform. They have appointments. The mechanic i prefer there does exceptional work and I completely trust him. The repair service advisor was excellent also.

  Nataliia Yatskiv
a year ago
I had my oil changed here and it was done very quickly and professionally. Tony DeVivo was extremely helpful and provided excellent service. Thank you!

  Silvia Loney
a year ago
The ratings should include negative stars. Terrible customer service from maintenance to owners !The oil change program is a scam and not explained properly . Will never use them again and considering switching cars to never deal with Nissan

  Crystal Ortiz
a year ago
I have been a customer of Barberino for more than 6 years Always booked my service appts online and never had an issues. All of a sudden the appointment I scheduled online is now booked (shouldn't have been available) and I'm being pushed away. Now I need to reschedule for their mix up. This is how they treat returning customers?Service: Oil changeService: Oil change

  mahabuba rahim
a year ago
I wish I could give them a negative star, when I bought my car from here( barbarino Nissan), they told me that it will be free oil change which they give me 2 or 3 oil change as well ,after that one oil change I went to different dealer which was more convenient for me and now I came back again to the Barbarino Nissan and they told me why I went to the different dealer so I lose my free oil chains for life . But when I bought my car they told me free oil change for life as long as I own that carjust because I went to different dealer for oil change I lost everything.how crazy is that never ever never ever come back to the Barberino Nissan and I wouldn't recommend no one should believe their customer service and their sales people they are terrible absolutely terrible.

  Steve Petrillo
3 years ago
Called to make appointment. Phone rings and rings, no one picks up. Called four times then finally gave up. I called Executive in North Haven got me in for my appointment , very happy. Through with Barbarino.

  Christopher Scoppetta
a year ago
The service here is great and the sales team was so helpful and honest! Ask for TRex

  Ryan Mays
3 years ago
This dealership is excellent from start to finish. Really put my faith back into using a dealership for my vehicle's service! Highly recommended! Will be back.

  eugenio vazquez
a year ago
Workers are polite, no time wasted for service a 10 in my book.

  Mike Moore
3 years ago
Kinda ran a little late, even though you had an appointment, but courteous, friendly and professional throughout

  Cameron Nieves
a year ago
No prices posted. Just different options to get annoying calls about cars.

  Mark Aiello
a year ago
Had service doneSaid a lot of things wrong that were not neededOver changing

  Tiffany Meredith
3 years ago
Johnathon was so nice he handle our issue quickly he was super professional and totally understandingService: Electrical repairService: Electrical repair

  Joan Patrissi
3 years ago
No hot chocolate no sugar or milk. Directions should be on unit on how to use. Could not even make coffee, no directions. Very disappointed.

  Shelly DeJesus
2 years ago
Check engine came on and they took my car right away to diagnose the problem

  Craig Kurker
3 years ago
They did my 1st oil change no charge while I waited.

  Laticia Gaines
3 years ago
Really nice, friendly people perfect service

  Camerin Crowal
2 years ago
Very transparent, I'm very happy with the service departmentServices: Tires, BrakesServices: Tires, Brakes

  David Cignatta
2 years ago
Very good service in the parts department.

  Nicole Ramey
2 years ago
Friendly and fast ..had a great experience

  James Sommo
2 years ago
Great people, good service.

  Cynthia Barrett
a year ago
Excellent Sales and Service staff.

  Victor Jimenez
a year ago
Great place for service

  Alvino Flowers
a year ago
Excellent service

  baddiesky
2 years ago
Great customer service