AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  florinda torres
a month ago
James Jenkins was so nice, helped me pick out wipers for my car and windshieldd washer fluid. Replaced the wipers and added the fluid. That s what I call great customer service. Wonderful attitude. Thank you James, will see you back if I ever need anything.

  V L
3 days ago
Not one to post negative reviews but this one is totally warranted. I walked into the Barnum Ave Stratford CT store on Friday 4/19 at 7:45pm and saw two customer service reps behind the counter upon entering the store and headed for the motor oil section. I was the only customer in the store. I spent a few minutes looking for 5 quarts of the Liqui Moly which I saw earlier today online but didn t see it on the rack. I decided to ask one of the reps on hand to see if they had it in stock. I went to the front desk and no one was there but I could hear voices coming from the stock room and the other from one of the isles. I found a female customer service rep in one of the isles who was carrying a conversation with a co worker who she couldn t see because he was in the back. I excused myself and asked for help. I literally stood there in front of the female rep while she was yelling product info to her co worker and she had the ordacity to completely ignore me. No eye contact, no acknowledgement of the customer. I put my hand up in disbelief, walked away before she decided to follow me out of the store before she decided to ask if she could help me. I told her she was now free to finish her conversation with her co worker and I took my business to Advance Autoparts which is directly across the street from this location. I am 20+ year financial services professional, with plenty of disposable income and customer experience management who likes to perform his own maintenance on his own cars. This will be the last time I will ever visit this store, even if it means paying more either at Advance and O Reillys which is down the street. The Liqui Moly oil was $5 more at the competition. So what! Management I thought I should make you aware of my poor customer experience at your store. The sense of entitlement and indifference in customer service today is awful. Gone are the days when people genuinely care and took pride in their work..

  Lorraine Harper
3 months ago
Went there for a battery today. The salesman tried to sell me the most expensive one. The only good thing for me they didn t have it in stock. So he told me another store had it. But wanted me to pay for it there, but I said I will pay for it at the store I get it from. So when I got to the other store the salesman there informed me I did not need the more expensive one. The regular one was good for my vehicle and last the same amount of time. Not a good salesman thumbs down for that salesman

  Dumb Ass
3 months ago
I reluctantly came here because the other 2 stores across the street didn't have the blades I wanted. AZ had what I wanted, checkout was quick, and the store wasn't dark/grimy like a certain one on the other side of the street.

  Raul Barada
a month ago
Great experience, the customer service rep named Dez was knowledgeable and helpful. She s an asset to the Auto Zone team.

  Nestor Gonzalez
a month ago
James was very helpful for us I recommend him for costumer service the best!!!

  Bill Mayeran
2 months ago
Very helpful and better service, changed my wipers in minutes much better than I could.

  Pablo Sanchez
2 years ago
Very helpful and professional staff. I was looking to purchase something to cover a scratch on my car someone came to close to my driver's side corner panel and left tire marks plus scratches it's so frustrating maintaining your car and someone else comes and damages the car. Grateful the staff at AutoZone was able to help me out! They made my day

  Jessica Merfalen
4 months ago
Thank you William. Very helpful and informative. Even put my new wipers on for me!!

  Marguerite Hunter
2 months ago
Excellent service and very good staff.

  Joey Big Things Poppin
9 months ago
Went in for a car remote battery, it took less than 3 minutes.Line moved quickly and they were very professional and knew the correct battery for my remote.

  Nichole Watson
a year ago
A young lady named Destiny save my no headlight life. I walked into the store and asked for help to replace my headlights, that I ve been riding around with for days in my car, because when I purchased them from the North Avenue location, they were unable to install them for me, even after going back a couple days after. She was quick and efficient and even showed me how to replace them.Thank you!

  elvin
11 months ago
Customer service is horrible in all of the Bridgeport ct stores. I'm done with autozone. Half of their employees are unexperienced and have bad attitudes. I recommend Corporate to not only call multiple times to see for themselves but also Go in-person multiple times to the same stores.

  Leyson Cardona
11 months ago
The only thing autozone has that the other places don't, is high ceilings. Over the years the service has gone down, to the point on my last visit, they rather be on their phones than help a customer. There are way better options across the street. Do yourself a favor, add a couple years on your life... don't go here.

  David Medeiros
11 months ago
I ve been using auto zone for the last 15 years if it s a must do situation this was the first time out of let s just say 100 that s being kind that the individual actually explained the difference in parts his past experience and actually made it pleasant to walk into the establishment. Thank u

  Carly Hanson
a year ago
went there with my husband to get a battery for his car and the general manger of the store Duncan greeted us and was so helpful and kind. helped us pick out the best battery and even installed it!! we told our family if they ever need any car parts to go to stratford autozone!!!

  Lawrence Tarprah
a week ago
Excellent customer service.

  Jacqueline Toth
a year ago
You know it's never a great start to the day when your car won't start while getting gas before work. Those events lead me to Autozone in Stratford. My experience today was remarkable! I worked with the store manager, Antwain. From the moment I walked in and connected with him, he had all the equipment he needed and was ready to go to my car. He ran his test, told me it was the battery, cashed me out, and installed my battery, and that's not even the remarkable part. This man did it with an injured hand!!!I tend to be very social, every introvert's worst nightmare. He told me he was in a pretty serious accident and had to have surgery on his hand but needed to come to work for personal and business needs. (even at this point I probably wouldn't have written the view, but once I saw him with his employees). Antiwan praised a coworker coming in and spoke so highly, and with such respect. It is really so amazing to see, today's world of everyone wanting things done yesterday, and just so much negativity it was really nice to see some pure kindness. This man embodies the core values of the company's ideal employee! ANTIWAN thank you so much for your kindness today, and for really helping install a new car battery today!

  Delmy Donis
9 months ago
The store manager James was very kind and helped us with what we needed. I recommend this location and James will help you with whatever you need.

  adam raffone
3 years ago
Answering the phone and at the front desk was Ricky I believe his name was, all around great guy, with a packed store and clearly a lot on his plate he was calm, collected, and nearly seemed to enjoy assisting me in my attempts to get my car ready for my trip in a hurry. The service tech was Antonio, this kid realized i was in a hurry and bent over backwards to get me on my way, he even went as far as to roll my spare I was getting fixed right over to my car because I hadn't seen the auto text and he saw me waiting in the parking lot. HIGHLY recommended. Cant be the prices, and honestly even if the prices were higher it'd still be worth it at this place. Needless to say, with the customer support I'm used to, this left me speechless with a smile. Thanks guys.

  O Michael Petillo
a year ago
I would be remiss if I didn't mention and thank Antwain Hernandez the manager of the Stratford Barnum Avenue AutoZone. Absolutely remarkable customer service, and he certainly went above and beyond getting the parts that I needed and making sure my air conditioning was functional and working well! I was impressed by how much he knew about my vehicle, it was like talking to an auto mechanic and I am not exaggerating!Thank you, Antwain, you honestly save my day and made my day!O Michael

  Amy Freer
a year ago
Awesome customer service. The store manager, Duncan, went above and beyond to ensure my Jeep was taken care of.

  Debbi Sabia
a year ago
Went in last week for new headlights. Not only did they have the ones I wanted, but they also installed them. Big shout out to Destiny.

  Leanne Vega
a year ago
There very helpful The guy ran right up to me and asked me how he could help me but I told him I didn't need any help All in all my experience was good because I found what I needed fast and check out with fast too The customer service

  Charles O'Reilly
3 years ago
Great Store. Immediate service by a knowledgeable salesperson. Not only did he go out of his way to get the right part, he installed it for me. Simple windshield wipers but he made sure they were properly locked. Couldn't ask for better service.

  Jay Sadia
a year ago
Great customer services these guys went beyond customer service after me and my family had broken down a few blocks away from the Auto Zone location located at 1425 Barnum Ave. in Stratford Ct. these gentlemen Antwain Hernandez and Edgar Monter both went the extra mile to go through several batteries until they go it right . Great job Auto Zone should be lucky to have both of you men on their staff! We highly appreciated the assistance B. Hicks

  MURRAY ENTERPRISES
3 years ago
I'm not one to make negative comments and I know that each worker are going thorough a rough time or day due to this pandemic and most are tried, I feel the same way sometimes. Not to get religious here are any but a prayer and this book I read or listen at night before bed: How to Win Friends and Influence People helps.

  Wilfredo Vega
2 years ago
Picked and because I ask for a wiper blade price and size hung up on me and said to just come in nine calls before he picked up and had to tell him he needs to address ever costumer with respect he said it was busy you know how it is I pull up in less then 5 min to see no customers and the door locked. Had to drive across town for a wiper blade before work not helpful at all worst customer service ever it s like going to the DMV

  rachel erdos
2 years ago
Had a great experience at this Autozone! Antwain was so helpful in getting me a battery when the warranty was no longer available he worked with me to get me up and running. Zaire was great installing the new battery and very professional. The atore was crazy busy but it did not matter they were still able to take care of everything quick and get me back on the road. Thamks!

  Juan Rodriguez
5 years ago
The service sucks now and its entirely too slow! Their used to be a tall black gentleman manager with glasses at the Stratford location that ran the store great. But he's gone and now the store is as bad as the Bridgeport location. I'm just going across the street to advance auto! Sorry, not sorry.