Import Auto Ltd

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Townson
2 months ago
It's been a little more than a year and half since I purchased my 1996 BMW Z3 from Patrick and his associates. No buyer's remorse whatsoever. The car has absolutely lived up to its billing in terms of quality, reliability, and sheer joy in the sun even though it's approaching nearly 30 years old! Couldn't be more happy with the purchasing experience, and Patrick's helpfulness and attention to detail. And John, in the service department, who has attended to routine service for my Z3, is absolutely gold!! A real asset to the dealership. Thanks all. I definitely, and will always, recommend!!

  Shannon Mace
a month ago
I had been researching and looking at a couple of different BMW models. I had some questions and reached out to Import on a Saturday. Certainly was not expecting a response, however Patrick got right back to me and explained in great detail the pros and cons of various models and answered all of my questions and concerns. I did not purchase from Import (sadly), however I can tell you they are honest and have the absolute best customer service!!

  Scott Sutcliffe
2 months ago
My wife and I drove down from Massachusetts to look at a car. We liked the car very much, it was exactly as described by Import Auto. After talking with Patrick, we really felt at ease and realized that this was an excellent, honest dealership. They were very helpful and knowledgeable about the car, and the overall process, including obtaining a MA registration, was seamless! When the time comes for another car, we will come back to Import Auto, highly recommended!

  Jon
6 months ago
My 2015 Jaguar needed some repairs. Patrick and his team explained every step in terms I could understand. Honest and upfront about the cost. My car is running great thanks to him and his team. I've purchased a number of vehicles from here and had a bad experience!!! Highly recommended!!Betsy Darrow

  Richard Ebert
7 months ago
Import Auto has been servicing my S500 and E350 as well as my Chevrolet 2500HD. They ve been nothing but fair and honest. Better experience than with Carriage House and and Valenti. I will be bringing all my cars here from now on. John is awesome in service and everyone I ve spoken with is humble and customer centric.Services: General repairs & maintenance, Auto engine diagnostic, Tire rotations, Air conditioning, Auto maintenance, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, Tire rotations, Air conditioning, Auto maintenance, Oil change

  Debra Zambarano
7 months ago
After spending months looking for the right vehicle and the right dealer, we found Import Auto Ltd. From start to finish it was a pleasure dealing with them. Everything inspected and in perfect working order. The transaction was smooth, and it was a pleasure dealing with a local businessperson versus the big dealerships where the customer is just a number. Five Stars!!

  Rob Acquaro
a year ago
I recently purchased an Audi A6 from Import Auto. This was far and away the best car buying experience I've ever had. I literally felt treated as if I was buying an expensive piece of fine art. Meticulous attention to detail describes every aspect of this business. Import Auto clearly has very high standards for the quality and condition of each car on the lot. Patrick and his staff demonstrated exceptional customer focus through every step of the process. The vehicle was meticulously cleaned and prepared for pickup. His team performed a thorough inspection of the vehicle and provided a detailed report that even included brake and tire wear measurements. I highly recommend Import Auto to anyone in search of a quality pre-owned foreign car.

  Robert Campbell
7 months ago
I am a new customer. Just positivity to report with my overall experience with Import Auto Ltd, starting with the thorough and respectful manner of dealing with me as a customer, and of course, the quality of my car (and others on the lot) to go along with the valued service. Much appreciated.

  Aggie & Anthony Falcone
a year ago
I purchased a 2008 Bentley Continental GTC from Patrick several months ago. Patrick ensured that the car was inspected from top to bottom and when the headlight didn t work, he fixed it. He was extremely honest and fair with me throughout the negotiations and he was polite and professional. The car is a dream to own because it was well taken care of by Import Auto. Months later I had a minor issue with the car and I called Patrick for his opinion. Not only did Patrick spend quite a bit of time on the phone with me but he patiently walked me through the issue. He also followed up with texts and phone calls. Patrick gave me sage advice that literally saved me over $10k! As a result, I will not buy an exotic car from anyone but Patrick and Import Auto in the future even though I live in a different state. I will drive the distance because he has proven to be honest and reputable. I highly recommend Import Auto especially if you want to invest in an exotic car. They are the best!!!

  Klemens Zachhuber
11 months ago
Professional and trustworthy. Quality automobiles sold without pressure in a classy environment. My BMW was delivered in impeccable condition and beyond my expectations. This is the second vehicle purchased from Import Auto. I am a customer for life.

  Cheryl Foster
8 months ago
Import Auto Ltd. combines expert command of (and love for) their pristine vehicles with an unwavering commitment to customer priorities and clear, pleasant business transactions. Our experience was marked by impeccable professionalism every step of the way, from helpful but easygoing pre-visit communications to knowledgeable facilitation of test drives to transparent dialogue concerning purchase and trade-in. Import Auto Ltd. found the perfect high quality car for our needs at a very fair market price, offering unparalleled customer service with a high degree of integrity and confidence in the cars they offer.

  Jon Cochran
3 years ago
The business owner and his wife are exception people. I bought my first Audi A6 from them 7 years ago, its been the best car I've ever owned. I highly recommend them for your next European car. Although I've never utilized their service department I can only assume they hold high standards. I will return for my next Audi.

  Lisa R
4 years ago
I would highly recommend that before purchasing a car here you take it to a mechanic. I brought the car in with issues while still under warranty and was told nothing wrong. I've had the car 7 months and have put in 1k in repairs and looking at another 4800. The issues have been verified by two separate mechanics. And only put 6k miles on. Looks like others had good results buying here. Me ...not so much. UPDATE turns out the engine was missing a part. Definitely recommend you have an independent mechanic check it out before you buy

  Michael Serencko
5 years ago
5/7/2018I purchased a nice car from Import auto over a year ago. They are great people. But I wanted to commend the service Dept John does a great job. I cant say enough about the great service. Car is fixed first time everytime only had a few minner issue"s. But if you tell them you want tire rotation or new wipers installed its done period. And they wash and vacum your car and clean wheels . They put service back into service Dept. Great Job ! I will continue to buy and service my cars at Import Auto.

  Karen Christian
4 years ago
Import Auto is great. We have experience with purchasing and with the service department. Trading in and purchasing was the best car buying experience we've had. The service department is always helpful and have been accommodating and flexible when we've needed to make last minute changes in appointments. The waiting room

  Jim Wills
6 years ago
I have purchased many cars over the years at Import Auto. Joanne and Patrick put the used car business in a class of its own. I know when I walk out I am driving a car that is safe, comfortable, if not immaculate regardless of the year.Repeat customers tells the story here.

  Lisa Fidrych
4 years ago
My husband and I have bought a couple of used cars from Import Auto Ltd. over the years. We recently bought another car from here and continue to be very pleased. Excellent sales and service.

  Linda Flannery
4 years ago
Patrick, John & Joann are a great team...very accommodating, honest & friendly! I have had a great experience with all of them & love my Audi convertible.

  Michelle G
4 years ago
Save yourself the headache-spend the small amount more at the dealer or go to a business that is BBB accredited. The work at this shop is not guaranteed. After returning a 3rd time for work that was done incorrectly to be redone I would like to warn others. "40 years experience" does not mean they have worked on your specific car those full 40 years. DO NOT BRING YOUR MINI HERE!

  Aaron Gorneault-Schilli
2 years ago
I had a great experience puchasing a car here. You can tell they take pride in the vehicles they sell and were very straightforward with the purchasing process.

  Brian Sullivan
4 years ago
Patrick is great and very honest Delivered what he promised, Price and quality of Porsche is great, happy I found this dealer, you will be happy here and cant go wrong with them, the service area looks great as well

  Merilee Paoloni
6 years ago
I had a 2008 MINI Cooper and a 2012 BMW X3 serviced here recently. The work was completed lightening fast and the price was very fair.

  Brandon Robinson
3 years ago
These folks did an amazing job with my car. Great service and did a nice wash on it too. I m a customer for life now, I ll never go back to the corporate dealerships again!

  Bridget Morrissey
6 years ago
I bought my car at Import Auto and am very satisfied with both the sales price and the service after the sale. I highly recommend Import Auto.

  Z Man92
4 years ago
Very rude, walked to wait 5 minutes for anyone to greet me, then low balled my car for a trade in which another valenti was willing to go higher but didnt have the car I wanted so they sent me to this one, not to mention the guy had no clue what he was talking about for trade in and values on cars saying he needs to make a profit when he is a used car salesman which they already make way more than new cars, wouldnt advise to go here at all not much of a selection and they are even selling cars with no warrenty as is with 180k plus over priced..

  Jim Wills
4 years ago
Great service. I ve purchased well over a dozen vehicles over the years. High quality vehicles sold with integrity

  seth turner (SteelCurtain)
6 years ago
Easy to deal with purchased used 2011 bmw 328 - my 1st but not my last beamer!

  Gina Light
6 years ago
Excellent! Genuinely nice people great mechanics, well maintained garage & clean, beautiful cars there

  Garrett Reed
4 years ago
Best luxury car pre owned dealer and service/repair shop in the area

  Adam Talbot
2 years ago
Nice place small business very inviting. All the staff I dealt with have been excellent