Fetzer Tire & Automotive Repair Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anthony Rodriguez
a month ago
What can't I say about the guys there. I can say they treated me as they knew me for years. They inspected my car and brought me in the bay and explained everything in detail. They went above and beyond their duties. Fast and reliable as well as excellent prices. They definitely keeping me as a customer. Thank you guys

  Jennifer S.
5 months ago
My experience with Fetzer Tire has always been honest and dependable service. They are knowledgeable and fair. It is always the first place I bring my car when something isn t right and trust they will never over charge or over sell me. They are much more than just tires and I appreciate having a reliable and trustworthy company I always feel comfortable bringing my car to for service.

  kim price
8 months ago
Exactly one week ago, we had a big problem - a flat tire from an object on 95S as we were heading to NC. The tire is unique, and because our car is AWD, we had to keep the same tread pattern. Howie Fetzer understood our situation, and as we contacted other tire shops, he was proactive in coming up with a solution. Four hours later, miraculously, we were on the road again with the proper tire- all thanks to Howie and his service crew. You don't forget people like that. His efforts were most appreciated- and, if he helps people like us coming at him out of the blue, I can imagine the service, care and attention he gives to everyday customers must be extraodinary!

  John Tutko
4 months ago
Everything was awesome and easy! They know what they're doing! Well run business, clear communicators, who do very good work at very fair prices. Glad to have them nearby!

  Kelley Couch
11 months ago
Incredibly helpful. More concerned with my safety on the road than anything. Definitely worth the money and a professional, family atmosphere.

  Adrian Little
2 years ago
Best tire guys period.Helpful, knowledgeable , well priced and just nice folk to deal with.Just bought what must be at least my 10th set of Nokians - first place I go with a new car is here to throw off the original / what ever tire the car comes with and get the front end set up properly,

  Joshua S
4 months ago
This review is my experience and opinions. Estimate from Fetzer for tires ~$1200. Their competitor down the street, same exact tires were $300 less. Fetzer was recommending a different size from what my vehicle states so I asked multiple times what the impact is and was told nothing. Did my own homework and found out that it could impact my speedometer. Guessing they wanted to sell the tires they had on their shelf versus ordering the correct size so I asked if it was possible to order the proper size and was told they are backordered. The place down the street was able to order them no problem and had them in a day. I asked Fetzer to price match their competitor and they started trash talking them including saying they are not an authorized seller. So I contacted the manufacturer and was told that was not true. Too much dishonesty from Fetzer so I bought the tires down the road instead and saved $300.

  Manny Nieves
a year ago
Excellent service they are honest and polite. The customer service here is amazing. The tires grip the road and you will feel a lot safer with 4 band new Nokians. Family owned business and they make you feel like you're part of the family. Howie is amazing, extremely knowledgeable and my new tire guy.

  Douglas Lynn
a year ago
Am an extremely satisfied, repeat customer of Fetzer Tire (4 cars, multiple sets), learning his crew s best practices in tires selection, alignment, balance, and care along the way. Regretfully, during the most recent purchase, 3 of the 4 rims were scored on the outside face by the tire mounting machine.Deeply apologetic (and probably more embarrassed than anything else), Howie (Fetzer) was openly committed to making me "whole" which he did do. Our conversation regarding resolution to the situation was pleasant and straightforward; If refinishing did not work, there would be replacement with new, unused, factory-original rims.Howie then had a mobile wheel service refinish the rims. The outcome of this work was unsuccessful as the finish flaked off one rim in 6 months and permanent changes from refinishing the other 3 rims did not go unnoticed during a trade-in inspection. Therefore, Howie bought and installed factory (new) rims with my new tires...(obviously) at no charge to me.In closing, Howie effortlessly made the customer whole, as if he does this every day. He demonstrated the highest integrity and did what was right. How often these days do you see that type of behavior from a supplier, especially one who delivers such exemplary customer service as a single-location retail business and has been doing so for 50 years? I bet you won't see that through-mail order or a chain.

  Christine Collin
9 months ago
So pleasant and honest to deal with. The service took a reasonable time to complete. They set my re set my computer on the car ,as well. I will be a forever customer!Thank you Fetzer Tire Southport!

  J L Stiller
a year ago
I highly recommend Fetzer for tire related work! I ve been coming here on and off for a number of years for wheel and tire related issues. In the past, if a snow tire was leaking a little because of corrosion on the rim, they would resolve it. I once put a bubble in a particular Continental tire and they were able to replace it that morning. Best of all, they would always deal with me in a professional, respectful manner and would be very knowledgeable. Twice I came in with something that I thought was a problem and they checked it out and reassured me it was not. They didn't pressure me into buying something that I didn t need or give me false information that something was more dire than it was.I was in this morning trying to resolve an issue with a wheel alignment and a feeling that my car was pulling to one side and Jessie worked with me to resolve the issue. He was patient and understanding that though the issue wasn t major, he was able to work with me to resolve the issue to my satisfaction. Also, the price was reasonable! I can t recommend them enough, you won t be disappointed!

  Schuyler Chubet
a year ago
I've been coming here for about two years now exclusively. If you're a car enthusiast like I am, this is the place you've been looking for.They know their craft, but they LISTEN. Impeccable service, excellent work and a spotless shop. Oh, and low-friendly! :)

  Evan Huang
3 years ago
My coworker has been going to Fetzer for years and recommended them to me. Incredibly happy with the service there. They are friendly, knowledgeable, and efficient.I'm usually paranoid with my car and don't let anyone touch it if I don't have to, but I definitely trust them.Services I've used:New tire installAlignmentWheel balanceFlat repairGeneral diagnostic

  edward boches
2 years ago
These guys are amazing. Life savers. Got a flat a on the Parkway on way to NYC. Called them after another place didn't even answer phone. They said they were breaking for lunch but if I could get the car there (had enough air for a couple of miles) they would wait for me and get me on the road right away. And they did. Incredible service. Not hoping for any future flats, but if I do get one I hope it's near Fetzer. Howie and team are the best.

  Dana Angelo White
2 years ago
What a great company. They are friendly, accommodating and honest! I brought my car there for a second opinion on some tire damage - right before they were supposed to close for the weekend. They took their time to check everything carefully and didn t charge me! I will definitely be back!

  Carol Prieston
2 years ago
There's no question about it, my experience at Fetzer Tire & Automotive Repair Service was EXCEPTIONAL. I purchased four Nokian tires and the difference between my existing tires and the Nokian is AMAZING! What a great surprise to have such a smooth ,comfortable ride with my new wheels.I'd even go as far as saying, the car is floating on pillows,Howie Fetzer, John Adams and staff are great and I do so appreciate the customer service provided. I'll be back for sure. Thank you all!

  John J. Lunghi
5 years ago
Always a prime example of courteous efficiency and professionalism. Fetzer Tire is a model repair/tire store for most automotive services.John J. Lunghi

  Robert Paniccia
4 years ago
The team at Fetzer is terrific. They are extremely friendly, knowledgeable and helpful. I had custom aftermarket rims installed on my vehicle. They did a test fit prior to installation in order to not void warranty and make sure everything fit correctly. In addition, they helped me pick the best tire based on driving style and use instead of just recommending the highest price tire. I highly recommend them.

  Jennifer Tocci
2 years ago
I was traveling with my kids (to Boston) and I had the car s low tire pressure indicator go off on the highway. All the major tire repair shops were off my path towards Boston but not this shop. I gave them a call to check if they could take a look and they were so pleasant on the phone, I knew I made the right choice. When I arrived 15 minutes later they immediately took the car into the garage to look. The entire staff was so kind to my young boys and were respectful of social distancing (cause Covid). We had a few conversations about the proper tire pressure for the car (borrowed from family) and they patched up my leaky tire and we were on our way without much lost time. Thank you to the very kind people at Fetzer.

  Alex Wellman
3 years ago
First experience at Fetzer Tire today, and you can bet it won't be my last. Howie and his team took care of my car quickly and was honest as the day is long. Great family-owned business that I look forward to supporting.

  Rafael Rosales
8 years ago
After calling multiple places to get an alignment done on my lowered vehicle, Fetzer Tire told me to bring it in and they will take care of it. I noticed the guys were very knowledgeable after our phone conversation, so I had a good feeling from the get-go.Went over to Fetzer Tire on a Saturday morning to perform an alignment on my vehicle. They got the car right in as alignments are on a first come first serve basis. They were very friendly and explained thoroughly what the difference was between a performance alignment and regular daily driver alignment was. I went with the daily driver alignment as I don't plan to race my vehicle.After about 45 minutes they took the car out for a road test and noticed a clunking noise on the right front. They put the car back in the lift as they were very concerned there was something loose in the suspension. After spending over 20 minutes of checking it they advised me to take the car back to the place that did the work originally because they believed the upper plate bolts might need to be torqued properly.Went inside expecting to pay for the diagnosis, but they told me I only had to pay for the alignment.After I took the car back I noticed the alignment was on point. Went straight to the individual that did the work and he noticed the upper plate to shock nut was not torqued all the way. their diagnosis was spot on!These guys are worth the trip (I'm in Stamford)

  Brad Blesie
4 years ago
Fetzer has been our go-to tire, brake and general mechanic shop since moving to Westport 6 years ago. They are professional, incredibly friendly, and never try to push work that doesn't need to be done -- they have looked at our brakes twice recently when the dealer said they needed new pads, and both times said there was more life in them, plus no charge for taking a look! Best shop we have ever dealt with, hands down.

  Kristen Perry
2 years ago
Amazing service, the people are so friendly and genuine. They have restored my faith in humanity because everyone else in Southern Ct is extremely pretentious/rude. This place is amazing, beyond helpful, reasonably priced, and great communication. I will use them for as long as I am here!

  Tom OConnell
6 years ago
Outstanding experience. Honest, prompt, and professional service. But most importantly, the Nokian tires they recommend are awesome. Best tires I have ever had--great performance, especially in the winter, and they last! Have them on three cars and won't buy anything else.

  Jay Paretzky
a year ago
Local family owned tire shop. Friendly and very knowledgeable staff with reasonable prices. Not the usual high pressure chain store tire shops.

  Glenn Tauss
3 years ago
Howie and his crew provide top notch service! Woke up today with a dying car battery and they had me in and out in 30 minutes. Also took the time to check that all the BMW warning messages were reset and the battery programmed to align with the alternator to maximize battery life. Highly recommend them!

  Nina Gilbert
2 years ago
Honest and straight forward. Came here for a second opinion when Honda of Westport quoted me $1300 for brakes - - Fetzers checked them and said they were completely fine and good for another 10k miles. BEST CAR SHOP EVER.

  Morgan Brown
3 years ago
Best tire & repair shop in CT. The guys are friendly, knowledgeable and fair. I love bringing my car here for service. Brought my 2008 Buick Lacrosse in for new Nokian WRG4 tires today. In addition to installing and aligning the tires, they replaced a burned out headlight for me, checked my brakes and even identified a problem in the right rear side which they were able to fix with a new part the same day. Highly recommend this place to everyone.

  Tom Doherty
2 years ago
I lived in Fairfield for 35 yers and would only go to Fetzer because of there honesty and quaility of work! last week I had a blow out on 95 in Fairfield, where I no longer live. I immediately went to Fetzer for a new tire.They did not have the tire I needed but John got on the phone and called other companies to find me a tire and got me on the road to go home to Massachusetts. I wish i still lived near Fetzer!THANK YOU

  Nicole Chen
4 years ago
The most honest and fair auto shop in the Tri-State area hands down. Every experience I ve had here has been seamless and I ve always been taken care of with first class customer service. They know their stuff and when they don t know- they ll recommend you to someone who does. For example, I had an issue with my engine misfires and they sent me to a shop that specializes in diagnosing that particular issue. Another thing I love is that they always clearly explain what the issue is and what they plan to do to resolve it.