Auto-Bon

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mary-Jo Duffy
3 days ago
Rai and the staff at Auto-Bon are absolutely the best! Cannot overstate how efficient, honest and nice to deal with they are. Everything is explained with detail so you never feel like you are being taken advantage of, which has happened at other places before. There is not enough space to write all of the great things about this place - just go and find out because you will not regret it!

  Kristen D
6 months ago
The staff at Auto-Bon are the most honest, accommodating and professional group of people I have ever run across in an auto repair setting. They run their business with true integrity which is hard to find these days. They are informative and make recommendations but do not push or bully the customer into performing any services like some other businesses I have come across. They seem to truly care about the customer s safety and satisfaction. Their waiting area is clean and comfortable as are their courtesy vehicles. I will not take my vehicles anywhere else!Service: General repairs & maintenance

  Natalie Santaguida
a week ago
I had the best service I have ever had on my car. I will be back and all my kids cars will be coming here. Absolutely fabulous service and kindness!! Thanks so very much

  Rainey Blanchette
6 months ago
Review Test: *multiple* reviews that Auto-Bon was informed were posted by clientele over the past few months still have yet to post, and a 1-star targeted review that is over one year old, *reposted* on 10/18/2023 as a "new" review. The loss of one 5 star review a month (on average) has also become a norm. Trying to determine if this is a Google internal issue, and/or if it is a link request based issue from our marketing partners.Service: Transmission

  Darwin Melendez
a month ago
The most expensive oil change i ever get. Im a traveler nurse. And i been in 16 different states. Including all New England region. And this place let me speechless wooooooow.

  Susan Cranmore
a month ago
Great job on my Escalade. Rai and John did a fabulous job for me. Great expertise and alwaysdependable.Susan Gail Cranmore

  Conor McDonnell
9 months ago
First time going to Auto-Bon, and the experience was amazing. Called on a Friday after my M235i went into limp mode, and was seen and able to drive away problem free by Monday. Highly recommend to anyone in the area! I'll continue to come back to Auto-Bon!

  Jerome Barrillon
a year ago
After a few failed attempts diagnosing issues with two different Mercedes dealers in the area, they were able to quickly figure out the issue and recommend a fix. I will now only trust both my new and vintage Mercedes to them. Highly recommend.Services: General repairs & maintenance, Auto engine diagnostic, Engine repair, Wheel alignment, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, Engine repair, Wheel alignment, Oil change

  Robmoto
2 years ago
First time there with my foreign car and had a great experience. Jim and Barb run a friendly, accommodating and knowledgeable family business. I was there for an oil change and brake service, but they also did a thorough check of the whole car which I was not expecting, but very grateful for. They found a small issue I was not aware of and even sent me a photo of what they found. Jim and Barb are great and they took time to chat with me after the work was done. A great experience. I feel I found a place I can trust, which is a big deal for me, and I will definitely use them in the future. Thanks Auto-Bon!Services: Brake service & repair, Oil change

  Lewis Brown
6 months ago
Damaged paint of my car and are REFUSING to fix- Will over charge you and make things up about your car to make you spend more money!!WORST SHOP you could take your car! NEVER GIVE THESE GUYS MONEY!** Update** I provided photos upon request but they refused to view. Only to claim i never sent them.. I know my car and inspect the paint and car almost everytime i drive; Therefore i would observe paint damage whenever its prominent. There was no damage nor chips before taking to this shop.Just be weary if you HAVE to use this joke of a 'German Car' shop

  E Hagler (Ayn)
2 months ago
Highly recommended. My experience is always excellent at Auto-Bon.Service: General repairs & maintenanceService: General repairs & maintenance

  Melissa Dearborn
a year ago
Lots of diagnostic capability and detail. John is knowledgable and dedicated. I felt I was in good hands. It wasn't an inexpensive repair, but I feel confident it was done right. My 12 year old Mini is running great now. I would take it back to Autobon for any future repairs.Services: Engine repair, Oil changeServices: Engine repair, Oil change

  Celine Rosario
5 months ago
Michael has great customer service and is an excellent employee you can tell he is passionate about his job!

  Maura Fleming
a year ago
Over the past 15 years we have only trusted our vehicles (foreign & domestic) to Auto-Bon. The Blanchette family are the most honest and trustworthy mechanics we have found. You truly get what you pay for!Services: General repairs & maintenance, Brake service & repair, Auto maintenance, Oil changeServices: General repairs & maintenance, Brake service & repair, Auto maintenance, Oil change

  Adam Lawton
2 years ago
Auto-Bon will give you the best advice , best parts and the experience will feel like you're dealing will family who genuinely cares about your vehicle. So many places will give you a great "deal" but in the end its using sub-par parts and sub-par knowledge and tools to do the job. I've brought my SAABS here , recommended friends and family who own European vehicles as they all require the right knowledge and right special tools to do the job correctly. That being said I would trust any vehicle I own with them because I know it will be done right and the Blanchette family will treat your car with the same care as I do, not just another invoice. I would go out of my way to do business with them. Auto-bon is a place you'll go once and bring your vehicles forever too. I have no affiliation with the family, just many great experiences. Thank you personally Rai for treating my mother and her beloved car like gold. You guys are top notch. All the best to you and your family.Services: Transmission, Battery service, General repairs & maintenance, Auto engine diagnostic, Engine repair, A/C installation & repair, Air conditioning, Vehicle safety inspection, Battery

  Annabel Prestley
2 years ago
Barb and Jim we re very accommodating. And they were able to help me work out a payment plan. And they were originally suggested by a mutual friend. and they are very affordable. I am 22 and they are my first car shop I ve been to that is very family friendly.Services: Steering & suspension repair, General repairs & maintenance, Wheel alignment, Brakes, Brake service & repairServices: Steering & suspension repair, General repairs & maintenance, Wheel alignment, Brakes, Brake service & repair

  Nichole Matava
3 years ago
I brought my car in for a routine maintenance. They performed an incredible through assessment of my car. Hey found that is was not safe and identified many issues of concern. They spent extra time and care to explain everything and break down all the costs and imminent issues. They were understanding and gave me time to make arrangements. Kind, caring, honest and professional are words I would use to describe the staff at Autobon.Services: General repairs & maintenance, Oil change

  Mary (Hope)
3 years ago
AutoBon was recommended when I moved to CT 6 years ago. By far it was and still is one of the best recommendations I have ever received.This family business is the epitome of great customer service. They explain everything, make suggestions with no pressure. It s worth every mile of the 20 I drive there.Services: Brake service & repair, Oil changeServices: Brake service & repair, Oil change

  Emily
2 years ago
I really wanted to give 5 stars but after my last interaction with them I can't do that. I have been going to Auto-Bon for years, I even purchased a car from them back in 2010. Jim is great! He has always been super kind and accommodating. I ended up moving out of the area so I wasn't able to continue going to their shop anymore. However, I recently moved back so I decided to take my Subaru to them since I've had such great experiences in the past. I went in for a standard oil change, and they did a thorough inspection of my vehicle. I am glad they did because we discovered that both of my rear bearings are bad and need to be replaced ASAP. I made an appointment for the following week. This repair unfortunately came at a really bad time because it was going to cost over $800 to fix both which is money I really don't have. I was given a recommendation for a shop that a friend goes to and they were able to give me a more affordable quote.I called Auto-Bon to cancel my appointment, and I don't know the name of who I spoke with (it wasn't Jim) but he had an attitude with me from the moment I said I wanted to cancel. Once I told him why he continued with the attitude telling me that the other mechanic is going to be using Chinese parts and they won't last and I will get what I pay for. It wasn't what he was saying that bothered me but it was HOW he said it. He really made me feel stupid because I wasn't going to get it repaired by them. Maybe he is right but I didn't deserve to be spoken to that way.It's his attitude alone that makes me want to no longer go there. Customers don't deserve to be treated like that.Yes they do great work with good quality which costs money that some of us don't have, and I really feel like I shouldn't have been spoken down to like that because I can't afford it.Service: General repairs & maintenance

  Josh Brodie
3 years ago
Auto-Bon is a great family-owned shop. They've earned my trust over the years by consistently offering both top notch work as well as honest opinions about what work is needed. While they won't hesitate to let you know when a certain bit of wrenching is required (particularly for safety-related reasons), they are consistently reasonable about what might be postponed for a few months or even a year in the interest of keeping costs reasonable. I appreciate that balance, and will continue to bring them my business!

  Emily Brady
6 years ago
Auto-Bon is the best independent auto repair facility.Recently my Subaru Outback was leaking fluids and they were able to arrange an appointment for the next day. I also was given a loaner car to use until my car was ready.They are very friendly, willing to listen and help you as soon as possible.Thank you again for your excellent service.

  Cynthia Flanigan
5 years ago
Based on two strong recommendations, I went to AutoBon (after a chain franchise had not installed new tires correctly which had caused damage).Ray and the team are thorough, detailed and honest.Your car is in good hands here.I'm never going anywhere else now.And thanks Ray, for always being so patient with my questions !

  epd350
2 years ago
Was able to get a quick appointment for oil change. Very reasonable price and they suggested some basic routine maintenance items, but did not push hard to try and sell it to me. Wet friendly staff and comfortable waiting area. I will be using them from now on for service. Great jobService: Oil changeService: Oil change

  Donna Rapisarda
3 years ago
This is our first time using Auto-Bon. We looked at the reviews and took a chance. I m glad we did. Barb and Rai are very professional and timely. The service was excellent and the price was very competitive. We own a Mercedes and have always gone to the dealership for servicing. We were never happy with the dealer and they are so expensive.I m very happy to have found Auto-Bon!Rai went further to help us get a rebate for the tires.Auto-Bon is a family operated shop and their personal care and attention is invaluable.

  Nathan Sartwell
2 years ago
Upon arrival I was met with an extremely kind and knowledgeable individual. The experience was far above my expectations. The facility was immaculate, the accommodations were more than expected. I felt as if I was sitting in my own living room. The family owned staff was as friendly as they come!!! The service was speedy, I was in and out in under 1 hour.Service: Oil change

  aap760
5 years ago
The folks at Auto-Bon always provide quality service and unmatched customer conveniences! I ve been a customer for years and have never felt pressured or dissatisfied with their performance. The service advisor, Rai, is always reachable and a wealth of knowledge! I ve witnessed him working past closing on multiple occasions to ensure that my and other customers needs were met. You ll never find a more dedicated and caring automobile service team. Auto-Bon has been keeping my high mileage, 13-year-old BMW running like new! Also, the complimentary candy is a nice touch! :-) I highly recommend Auto-Bon!

  Dave Lane
6 years ago
Brought my Audi A4 in with mis-fire issues. Ray kept me updated throughout the diagnostic process and even provided a loaner vehicle which was a nice surprise. My car was repaired at a fair price and the service was fantastic. Glad to have Auto-Bon as my new go-to shop.

  Barb Maynard
3 years ago
I had my Saab serviced at the same dealership for the past 13th plus years for everything and was recently disappointed in their lack of Customer Service. I choose Auto-bon for my repairs and am beyond pleased with their outstanding work. Rai was exceptional and explained in detail the work that was needed as well as the cost and timeframe for repair. You will not be disappointed!Services: Exhaust, Brakes

  Anthony Starkowski
3 years ago
i originally left a negative review, but am updating it based on their response.My car was towed to their shop on AAA's recommendation, which included a 10% discount on labor & parts. They were prompt and professional, providing an estimate for $150 battery & $100 in labor to replace the battery. I felt it was high, but accepted it. Then at pick up the charges increased and I wasn't made aware until AFTER they ran my payment. Ultimately I was charged over $350 to replace a battery with over $200 in labor.About a month after Rai's dismissive post, the owner, Jim, contacted me directly. He said my review stuck out to him, so he looked into it further. He apologized and explained there was a billing error. I was unintentionally double charged for some labor. He is correcting the mistake. It is very clear the owner takes pride in his business and cares about customer satisfaction.Service: Battery

  Sean McLoughlin, OD
5 years ago
I've been to all of the German auto "experts" in the Farmington Valley as well as the Mercedes dealerships in Hartford and North Haven. Nobody, I mean nobody is better than Auto-Bon. From friendly, knowledgeable customer service to clean, quality work. I always feel welcome and never feel sold on service I don't need. I highly recommend the Auto-Bon family.