Mark's Auto Services Center

4.8 (23)

  24 Laurel Rd, Rocky Hill, CT 06067
  (860) 721-7033
  Claimed

Auto repair shop

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alyssa Pawlowicz
2 months ago
I was recommended to go to Mark s by someone who has been using their services for a number of years. Which included extended family members. The word of mouth was all I needed to allow me to trust their skill set to handle my vehicle. Prior to my recent experience, they have been professional and timely. This time around, I was disappointed to hear that the owner, who repeatedly exclaimed that he has been in the business for 40 years, was hurt and felt bullied by my simple questioning of services and pricing. He provided an estimate for a much needed repair and I questioned why such a high value for a part, that I found would not cost much for an aftermarket replacement. He agreed that if I were to find the part and bring it in, that he would still service my car. After purchasing the needed part and reaching out to confirm that it was on its way to me, he proceeded to refuse work. His excuse was that I belittled him because I was questioning him on a price for a part and being that I am trying to work with a budget that he did not meet. I wanted to purchase the part myself, to cut costs down. He did not appreciate the fact that questioned him and told me that if I wanted to get other quotes for prices, I need go elsewhere before coming to him . I find it hard to imagine that someone who repeatedly boasts about his tenure, feels bullied and belittled by a woman much younger than him. Based on my experience with the automotive industry, people are allowed to shop around for the best price and service. And this is even more so true when a female is trying to not get taken advantage of or doing some research for themselves. When approached upon pick up of the vehicle to have a civilized conversation and gain a better understanding of the phone call that was had, he refused to make eye contact with me, elevated his voice at me, and was only willing to acknowledge my male counterpart. If this is how he treats all of his customers that may question him, including the ones of the female variety, I m shocked that he s maintained a 40 year clientele with what I saw today.

  Seifer Almasy
2 months ago
Based on the review below, it is clear that this customer was in the wrong. The experience I ve had with all 6 of my cars over the past 27 years at Mark s Auto has been amazing. This shows that you can t make everyone happy in this world and some people do not like to be told No . Keep up the great work Mark s Auto! I will continue to refer the next set of customers as I have done before.

  Reuben Vann
a month ago
I have used Mark as my mechanic for almost 30 years now. I completely trust him and his son.Mark and his son Matk are very honest and reliable.

  Rigin V.P.
a year ago
Mark is so friendly and his service is commendable.

  Bogdan Nedelcu
9 months ago
Mark has always been honest up front and dependable. Me and my family have been going to him for almost 20 years. Best in the business.

  william scalzo
a year ago
Best mechanic in the business I ve been going to see mark for 40 years !!! Honest and great work and gets you in when he says . Plus squeezes me in where emergencies come .

  Brandon Johnson
a year ago
Mark and his son are honest hard working and dont bs you. Good work great prices. I wouldnt and havent gone anywhere else

  Christopher Singarella
5 years ago
A family owned business that is honest and capable of delivering quality work. I take all my vehicles to Mark's shop and have never regretted it. Mark and his son are very pleasant to deal with. I highly recommend them if you are in the area!

  Christa Mandler
6 years ago
The owner, Mark, is a stand-up guy. He's helpful and his prices are reasonable. I definitely recommend him!

  WILLIAM SCALZO
3 years ago
Best mechanic and honest ! I ve been going to Marks auto for 35 years . Great guy .

  Artur Kozlowski
7 months ago
Good people. Service with a smile.

  Lauren Wilensky
2 years ago
Fantastic service and knowledgeable staff! Highly recommended!

  Dale Springer
3 years ago
Mark is the best. Fast efficient and always extremely helpful.

  Stephen Faulkner
6 years ago
Best mechanic around! Wouldn't recommend any place else.

  Tim Costello
4 years ago
The best mechanic in the area. Honest and integrity ownership

  William DeBacco
a year ago
Great people, great service!!

  Janine Fournier
5 years ago
Great service and friendly people!

  Arlene Bromberg
a year ago
Fabulous mark is a gem

  cheryl buckley
2 years ago
Excellent work

  Z L
7 years ago
Honest and reliable!

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