Monro Auto Service and Tire Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessica Schuster
3 months ago
Dan Rockwell and the other staff were beyond kind and helpful. We'll never go anywhere else for an oil change and other services. We highly recommend Monro in Norwich, Ct!

  Kenny Moore
4 days ago
Caught a nail in my tire had no problem walking in and getting my tire fixed and on my way . Staff was professional and very helpful.

  Dave Bishop
a year ago
The brakes on my 1978 Chevrolet El Camino were mushy and my neighbor recommended the Norwich Monro Muffler and Brake shop. I brought the vehicle in and the workers were all smiles to see it and even took pictures. One worker who took it for a test drive said it made his day. They did a thorough check of all the brakes, bled the lines and added more fluid. They also let me know all the pads and calipers were OK. I was pleased with the work and reassurance about the brakes system for this classic vehicle.

  Hunter L
4 months ago
Service quality wasn t bad overall, but expect a near 100% markup on parts when comparing to places like NAPA, AutoZone, etc. Just over $900 after tax for front pads, rotors, and one caliper on a 2007 Honda Civic. Will neither recommend nor visit again

  Michael
2 weeks ago
DON'T EVER GO HERE!!!!!!They killed my car by over filling it with oil and blew the head in it then denied any responsibility so I'm stuck with a having car payment and engine repair bill they won't even pay me back for the $150 oil change I paid them money to kill my car absolutely insane if I could do no stars I would

  Nadine Benigno
6 months ago
Went to get a nail out of my tire. Received very professional and very courteous service. The person that took care of my car moved the seat back into the position that he found it in. I was extremely pleased with the care that was given to my vehicle and the very friendly front desk person. I'd give this place 10 stars if I could. Will be back for sure.

  Jessica Dion
a month ago
Great customer service and great work! They do much more then just tires.

  Michael Grogg
3 months ago
Arrived early for oil change and tire rotation, got right in. Technicians were courteous and worked quickly

  Barbara Clark
a year ago
Casey was helpful and efficient. I appreciated being given options for brake service on my 10 yr old car. Other places would just sell this woman driver a pricey package. Casey was pleasant and thorough in his explanations. Car was done much quicker than I expected on a Friday afternoon!

  Erik Mann
11 months ago
I came in late on a Monday afternoon with a tire going down. Their tech had just left for the day but Casey kept the car overnight and promised they'd look at it in the morning. Unfortunately, the tire was trashed and they weren't going to be able to get me a replacement quickly. Instead, they put on my spare and sent me on my way without charging me anything. Unfortunately I don't live nearby, but if I did, I would be a customer for life. A tremendous example of great customer service and highly ethical management.

  Joseph Veilleux
a year ago
Great customer service! I was able to have a communications fleet vehicle worked on as soon as they had availability with great respect and urgency to the line of work it was needed for. The mechanics were also very friendly to chat with. All in all they were able to get me in significantly sooner than anticipated and were able to resolve my issues much faster and with significantly more care than any of the other fleet authorized dealers in the area! I would highly recommend taking a stop in for your car care needs!

  Steve French
a year ago
They worked out the best price for my rear brakes, then installed my caliper covers and rotated my tires for free. It cost me hundreds less than Goodyear and Firestone. Definitely the best place to go.

  Helen Wood
4 years ago
I cannot say enough wonderful things about this place and highly recommend them if you need some work done on your car!Best customer service I have EVER had (and their work is great too)!I felt bad calling 5 minutes before closing, but I was traveling back to Maine the next day and my car was having issues and I needed to see if I could get my car in. Despite calling so close to closing, the gentleman that answered the phone was so pleasant (I don't think I've ever had a phone answered with "...and whom do I have the pleasure of speaking with today?" which instantly made you feel like they genuinely care for their patrons) and got me in for the next morning (without me even sharing I needed to head back to Maine the next day). I was impressed from the start!The next morning when I dropped off my vehicle I was met with the same pleasant attitude and the guy was AMAZING! The atmosphere was great too. You didn't feel like they were money hungry or trying to rip you off - like a lot of places unfortunately - but that they genuinely care about their customers and their safety and it was so refreshing! On top of that, not even 2 hours later I got a call my car was ready, the price was definitely reasonable (*phew!*), and their work was excellent!The 3 hour drive home was SO much better than the drive down and it was so nice to have the peace of mind that my 2 year old daughter and I were safe. :)I wish this shop and all the people in it were in my town so I could go there for all my car needs! :-p Best experience I've ever had with a vehicle repair place! :) HIGHLY recommend!

  Rich Denesha
a year ago
Dan and his team were more than accommodating when I brought my sons car in. Despite it was close to closing time, they didn t hesitate to take care of the car. With my son going back to school this week, they made sure to get it fixed. Will definitely do business there again. Great experience.

  Judy Lehosky
a year ago
Fantastic people, professional, no rush, explained everything. I stopped in for information regarding my muffler and tailpipe, which were disconnected and rather noisy. Daniel, the Manager, and crew, raised my car and explained the work that was needed. I approved their proposal, I was in and out within 30 minutes and on my way in a very quiet car! They know their job and do it, Thank You!!

  Lucky Bruff (Gemini)
a year ago
They are amazing! Their online system to select an appointment is great, and the service is quick. They do a light inspection with the oil change and never try to sell you something unless you absolutely need it.

  Laurie Espitia
8 months ago
Had a minor tire cover issue and was driving back to Boston. They were super helpful and fixed the issue with no problem. They saved the day for us.

  Eileen Green
4 months ago
I was greeted by Casey on the phone, friendly and upbeat. I then visited the shop within 10 minutes and greeted again by Casey in person. Fast, friendly service at an affordable price. In for a slow leak in my rear drivers side tire (I picked up a small nail) I was in and out in 25 minutes or so. Thanks for the great work!

  Rick Archer
3 years ago
I returned to Munro today. Casey greeted me with his "living the dream" reply and my experience here was pretty close to a dream. I showed up on time for my brake replacement and oil change appointment. I did not have to wait since my vehicle was taken right in. I was told to expect up to 2 hours for the service, but it was all done in about an hour. Could not beat the price. My car runs great!

  Jeremiah Berard
4 months ago
I always recommend Monro garages, extended hours, helpful techs, fair prices.

  Fred G
5 days ago
They have bailed me out twice with my car troubles.

  matthew demauro
a year ago
I went to have my right tail light bulb changed, because it was out, and they insisted that the front orange light, on the passenger side was out but, even if it was out I would have known because my friend and I checked all the other lights when he noticed my right tail light was out. They charged me twice for their mess up. Personally I feel like this place of business is kinda sketchy and me personally will never go back.

  Ignacio Heredia
5 years ago
Went to this Monro knowing what I needed and had an idea already of the cost. They gave me a very fair price and did great work on my brakes. They were very honest and accommodated me as needed. I ended going back for more services and they did great as well. I had been there many years ago and that was not the case. Mark and his team are doing a great job .

  Cynthia Wright
4 years ago
Casey and Jeff were awesome. I came in for an oil change. In the process of rotating my tires, they found I needed brakes. They knew I was planning on driving 3000 miles to Oregon in two days, so they advised me to replace the brakes for my safety. Since these men have been very knowledgable and professional, I knew I could trust their advice. The price was fair and their work is always quality. And, because they knew I was leaving for my trip to Oregon, they did the work immediately. 2.5 hours, start to finish!! I would definitely recommend Casey and Jeff at Munro to anyone needing work on their vehicle. Cannot beat them for quality work and professional auto advice.

  Angela Gaeta
5 years ago
These guys are great! Mark got me right in, replaced 2 of my tires and got me back out the door in no time! Awesome customer service!Update: changing my review to 3 stars. I brought my car in for an oil change and they refused to put anything in but synthetic oil, despite me telling them my car was running great at 114k miles and had never had anything then regular oil, which is what the dealership always used. Will not bring my car there for an oil change

  Brittany Hillyer
4 years ago
I can't say enough about this place. I realized there was a nail in my tire and had someone recommend I come here. So I did (on a Saturday) and had my car taken back right away. The gentleman at the front desk was so friendly- best customer service hands down. They got us in and out very quickly. The restroom was spotless. I had anticipated a certain cost associated, only to find I was pleasantly mistaken. Seeing as the cost was coming out of weekly grocery money, this meant the world to me. Thank you so much! You have definitely gained a repeat customer!

  Mami Cakes
11 months ago
I love the shop in Norwich CT. All of the employees are respectful kind and care about you and your car. I ve trusted them for years there s no other place I d go besides Monro.

  Danielle Rodriguez
5 years ago
I had a wonderful experience. Mark was very kind and professional. He greeted everyone that walked in with a smile and said hello, every phone call that he answered he used the appropriate greeting and sounded genuinely delighted to talk to whomever was calling. He explained to me what was wrong with my car, and even brought me into the work area and showed me on my car the defective part, in comparison to the new one. I told him about a time when i got my car serviced somewhere else and how awful an experience i had and he assured me that he would take good care of me, and he did not disappoint. I d also like to point out that the prices were reasonable, and I ll definitely be returning. Thanks Mark, and the gentlemen that worked on my car!

  Richard Archer (Rick)
4 years ago
I was amazed with my experience. Simply amazed. Casey personally made my experience the best it could of been with Monro from the first phone call to handing my keys back and sending me on my way. I felt my experience was expedient, respectful of my time, and overall excellent customer service. I have 4 Monro's to choose from and the Norwich location is my go-to. I appreciate the crew for their keen eyes and preemptive approach to repair. I'll definitely be recommending this location to both friends and family.

  M G
5 years ago
Marc and his team are the best! I have been having issues with my muffler and when I brought my car in to Marc, I immediately knew my car was in the right place. The level of customer service and professionalism is five star. My muffler has been fixed and all is good! I ll definitely be suggesting them to my friends and family, as well as coming back myself.