Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Katie Paschalides
9 months ago
Had a great experience taking my car here. I was overpaying for my oil changes for years. I came here and got 3 new filters and a full synthetic oil change and it was way less than I d normally pay at a valvoline. I would much rather give my money to a local business anyway!
THE DEFILER89
9 months ago
Was told this place does great work so decided to call for a quote on a front end alignment as well as a couple of other parts for my car. Was told I would be given a call back with prices, NEVER GOT A CALL BACK!! BE BETTER TO YOUR POTENTIAL CUSTOMERS!
michael mcginn
2 years ago
I brought my 2007 Hyundai Santa Fe to Charley and Doug s to free up seized joints diagnosed during a wheel alignment at Town Fair tire. The mechanics determined one rod was broken which they replaced and freed up the remaining joints. A subsequent alignment was successfully conducted.I also asked them to investigate an intermittent problem preventing the car from starting on occasion. During the time at Charley and Doug s, the problem did not occur making diagnosis nearly impossible. At my request, they replaced the starter as a potential cause. Car worked fine for a few days and then wouldn t start. I brought the vehicle back to the shop and once again, the vehicle started and ran fine. With all signs pointing to a battery or cable connection problem, the mechanics rebuilt both battery terminal connections and inspected, cleaned and tightened all cable connections at no charge. The problem has not returned.I cannot say enough good things about the workmanship and reasonable price for their service. What stands out and makes them my go to service station is their honesty.Highly recommend and if I could give more stars, I would.Services: Steering & suspension repair, Electrical, Auto battery maintenance
Gee B.
2 years ago
I was purchasing a car locally and wanted a mechanic to check it out before I committed. Brian was great, and fit me in last minute to accommodate my spur of the moment request. He showed me what he found, explained a bit about his experience with similar model cars, and was thorough in his review and assessment. He also charged a very reasonable rate for this. If I were local and didn't live in another state, they would get my repeat business. Nice to find good people with great skill and great customer service. The 80 year old I chatted up while waiting has been taking his truck there for years and had nothing but nice things to say about Charlie & Doug Auto Services Inc.
Kharma_neutral
2 years ago
Honest and trustworthy are the best words to describe these guys. They do the work as quickly as they can but do not do anything halfway. I don't take my family's cars anywhere but here. ( I do wish they could be there on Saturday.) The prices are more than fair and you will never hear a loud voice or see any clutter in the garage. It is clean and so is the work they do. Highly professional shop. I have been recommending them for years and have a bunch of happy friends I sent there. Just ask for Brian. He will set things straight in your car for sure. Love these guys!
Breanna Cubilla
4 years ago
Amazing shop. They fixed my brakes super quickly. They were very to the point, which I loved. Called and told me what was wrong with my car and how much it would be. Just very efficient and trustworthy people. I would definitely recommend them and will be coming back for any further maintenance on my car!
K Whip
2 years ago
I have used this business a few times to repair my Jeep Grand Cherokee. Brian is very Professional and honest. They are very reliable and reasonable. If you you looking for great mechanics, look no further.
N M
3 years ago
I was impressed by the fast and efficient service. They saved me more on the repairs than I would have paid at my dealership and completed the work quickly. They fixed a problem that has been bugging me for years and made a regular customer.Service: General repairs & maintenanceService: General repairs & maintenance
Anne Masterson
6 years ago
Extremely helpful! I brought my car there after I hit a pot hole and was told that it had bit the dust. I knew the end was near, so I had been looking at some other cars (a specific brand). I was given all sorts of great advice on what to ask for as far as work having been done to a car , what years to stay from, etc. so I was very knowledgeable when I went in (which is not a strong point for me). Thanks to them, I did avoid one car that would have cost me almost $1,000 in repairs right out of the gate. Very nice, reliable and trustworthy. They will definitely be the mechanics for my new car!
Denise Morgan
3 years ago
I took my RAV4 there today on very short notice for an air conditioning issue. I was taken immediately, and was kept abreast every step of the way. 10 years ago they serviced my Corolla for an air conditioning issue. No issues then; no issues now! The cost was extremely reasonable. No complaints. Courteous and professional. This is the way it s done. Thank you! Thank you! Thank you!
Denise Cunningham
10 years ago
Its been a while since I was at Charlie and Dougs Auto, mainly because I don't live in the area anymore, however, these guys are great. They are honest, reliable and extremely helpful. Just because you may be a single female, they don't gouge you like so many auto repair shops do. I wish they were in my area. I would go there all the time I needed repairs. Thanks guys...Denise
Cameron banks
a year ago
Would give zero stars if possible. Dishonest and careless had my vehicle in their possession for almost two weeks and couldn t be bothered to even look at it. Embarrassing excuse of a business.
Laura Raymond
5 years ago
Got my oil changed here and they did a great job. They even took a look at my exhaust because I was hearing a weird noise. Would recommend to anyone. Definitely will be back!
Solveig Ek
6 years ago
My Volvo didn't run that great when I left from Norwich, CT yesterday afternoon to head home to Maine. I ended up at Charlie & Doug Auto Service and even if they were busy (less than an hour before closing) one of the guys started up my car and told me that yes it needs to get fixed but the car wouldn't break more if I drove it for a couple of hours to get home. He also offered to order parts and get it fixed the next morning if I didn't feel comfortable driving it. Thank You!
neil toomey
6 years ago
I am from Wallingford and driving down 395 going to next appt for my job at ADT. Car suddenly died. Called AAA, didn't know any place to take car too, called Charlie and Dougs, when I arrived all bays full still took car in. Was repaired in an hour and a half, great guys, price was completely reasonable, though they certainly could've taken advantage. Not their style, wish they were in my area, I would take car no where else EVER! Best car repair experience I ever had! Left happy, when was last time you left a garage happy?You're crazy if you bring car anywhere else. Will drive up anyway so I can have them service my car. Total trust in them.
Kiwi Taco
2 years ago
Honest but took them 5 weeks to get a transmission fixed. Terrible communication and absolutely no apology or anything for taking so unbelievably long. Gave some stars bc at least they made sure the part was good.
Jeff Beckwith
8 months ago
Brian and Steve service all 4 of my family's cars. Great honest people that I cant say enough about!!Services: General repairs & maintenance, Auto engine diagnostic, BrakesServices: General repairs & maintenance, Auto engine diagnostic, Brakes
MH Health Admin
8 years ago
The one thing I believe we are all looking for when searching for a mechanic, is finding someone you can trust. Charlie and Doug Auto is that mechanic. Our family has been going here for over 25 years, and countless times we have brought a vehicle in, and it turned out to be a completely inexpensive fix. I know many other places that would take the opportunity to gouge you, but not Charlie and Doug Auto. These guys always have everything done when they say they will, and I will never take my vehicle anywhere else.
Kenny Barns
10 months ago
Brian is so awesome we ll experienced mechanic top of the line service as as customer service the best in Norwich ct
Laurie m
8 months ago
Absolutely love this place! They do great work and are honest and fair. They also don't treat women like they don't know anything...RESPECT ALL THE WAY!!!
Justin Kapilotis
4 years ago
It's a small shop but they are very quick. They called to tell me what was wrong and I have a suburu so they looked at the head gasket. They didnt try to upsell me or anything they just gave me some great advice and I definitely plan on going back when I do replace the head gasket
Marcel Muth
6 years ago
Highly recommended and trustworthy. Small garage with knowledgeable mechanics. Stop overspending at places like Meineke and Pep Boys. Only drawback is they're closed on weekends, but trust me, them boys earn their weekends!
David Prodell
4 years ago
I have been a customer of Charlie & Doug's Auto Services since September of 2010. Larry and Brian are two top notch mechanics who are VERY knowledgeable and HONEST! I recommend this shop highly and I rely ONLY on this shop!
Bob L
a year ago
Always can count on them to come through for us whenever we need a vehicle repair not only the service but the price as well.
Nick Bender
2 years ago
Drove an hour and a half to an appointment there to inspect a used car I was considering buying, arrived on time, and they had closed early. No note, no call/message, just 3 hours wasted. They probably had an emergency, but sure inconvenienced me.
C White
11 months ago
Honest, straightforward, and really good work. I have been going for years and have not been disappointed.
m silva
5 years ago
Been going there for 14 years always a great experience. Only shop I would recommend. Honest and friendly. All the guys are great and personable. 5 stars all day long!
Alpha Girl
4 years ago
I had a problem with a piece on my undercarriage, the screw came out and they fixed it right away for me! Good guys, great service!!
Lori Peeples
4 years ago
Excellent customer service! We have done business with them for years. Very honest and reasonable prices.
Christina Carter
4 years ago
Honest, fast and great value. We only use Charlie and Doug's and we tell everyone about them!