Devan Acura Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  TWJ
5 months ago
I brought our 2019 Acura MDX in for regularly scheduled maintenance (30,000 miles) recently. The customer service desk was polite and professional in every respect (as usual).However, I had the tires rotated as customery. The Service Department apparently did not balance the tires before returning the vehicle to me. Now there is a very noticeable wobble when I drive. Bad for the tires. Bad for Devan Acura s reputation.(Why pay the high dealer service department charges for this level of service?)Services: Air & cabin filter replacement, Tires, General repairs & maintenance, Tire rotations, Auto maintenance, Oil change

  ROB KURTZ
2 years ago
My wife brought the vehicle in for service. Said everyone was polite and professional. She had to bring our little dog with her and she said they were very receptive of the dog and ensured the dog had water and plenty of attention. Guess they are pet lovers there. Needless to say it made her day feeling welcomed and got great vehicle service.Service: General repairs & maintenance

  Kanong Inthiphab (Lynda)
a year ago
I purchased a 19 MDX A-Spec from Westchester of Acura in 2021. Fast forward, 18 months . The day after Christmas the car lite up like a Christmas tree and stalled in the middle of the road! Took a few tries and finally it started but now gear won t shift. Called Westchester and was advised I can go to any Acura dealer since the car is still under warranty ( I am from CT). So, I took it into Devon Acura in Norwalk, I don t know if it was the worst mistake or an eye opener; 3 weeks later and $1600 out of pocket, because Devon of Acura advised me the car had previously been in an accident and had collision repair work done on the car which was not noted to Carfax the manufacturer warranty voids! 2 HUGE legit Acura Dealers on he says, she says I then went to Westchester Acura and advise them of the issue as Devon of Acura did not repair the car as it stalled again on the highway not even 24 hours after I took it off the lot and was told I should have just had the car tolled to the original Dealer for repair or I can bring it back to them to diagnosis free of charge. The car sat in your lot for 3 weeks!!!! And I paid over $1k for labor and $400 for parts????... I called Acura warranty and was advise this is a idle recall on the car ! A friend who is also a mechanic advise this also sounds like Acura s KNOWN issue with the electrical component failure.Services: Transmission, Electrical repair, General repairs & maintenance, Electrical

  Matthew Brien
2 years ago
Great Service from the minute you walk in the door!! I was kept informed and made aware of any other needed work. I am a Happy Customer

  SHAY 4RSK 4LYFE WILLS
2 years ago
Such a courteous group of people here. The entire team make every experience pleasant!

  Rosemary Seaman
5 months ago
Always meets my needs

  veronica brassell
2 years ago
Professional and courteousService: General repairs & maintenanceService: General repairs & maintenance