Acura by Executive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  _k. Beauty__
5 months ago
My experience with this company was awesome . The customer service was super friendly. The person I worked with she has been with this company for 24 years she was super friendly and made me feel extremely comfortable. We test drove the Acura MDX a 2020 . We laughed and talk the whole ride and shared many stories . The vehicle was beautiful and made me fall in love with it . I will be working and purchasing my SUV from them . I brought my mom along and she enjoyed her experience as well . I gave them a 5 star because as soon as I step into the build someone was there to greet us and took us to our sales representative. No long wait or line it was quick simple and very nice .

  Jamell Cotto
a month ago
Yup, it was me! My apologies to those of you hoping this amazing vehicle would still be on the showroom floor after you got your tax return. I've been buying Acura's at this location for more than a decade. Go see John Terre! He's honest, hard working and committed to placing you in the vehicle of your dreams.

  Cuncu O.
2 weeks ago
Amazing experience, next time convince me to spend $60 more for an Aspec Tech red interior. Sales and finance department tailored to my needs and wants Highly recommended dealership

  Tony M
a week ago
Easy appointment. Took less time than purported. The discussion on recommended additional service was too rapid (very fast talking as if by design) and I walked away not fully understanding the recommendation (for which I take ownership). On my next appointment, I will be taking my time on making decisions or will come better prepared for the potential up-selling.

  Debra L. Goforth
a week ago
Acura by ExecutiveMy experience while having my vehicle serviced was a pleasant visit . The area was nice & clean . Staff was welcoming & courteous. My stay was short and I was well pleased with my service. I will recommend this branch to anyone in need of there vehicle needing service.Thank you ! Acura by ExecutiveDebra Goforth.

  Yura Crespo
a month ago
I wanted to take a moment to express my sincere gratitude for the outstanding service I recently experienced at your dealership.From the moment I arrived, Acura by Executive demonstrated a commitment to excellence that was truly commendable. Every staff member I encountered was courteous, knowledgeable, and went above and beyond to ensure that my needs were met.In particular, I would like to extend my heartfelt thanks to the service department for the exceptional care they provided to my Acura. The repairs and maintenance performed on my vehicle were completed with precision and attention to detail, and I am extremely satisfied with the results.I believe it is important to recognize and appreciate exceptional service when it is received, and I want to commend Acura by executive for consistently exceeding my expectations. As a loyal customer, I look forward to continuing to entrust my vehicle to your dealership for all of its service needs.Thank you once again for your exceptional service and commitment to customer satisfaction.Warm regards,Yura Crespo.

  sebastien Garraud
a month ago
Mike from service department knows his job well. He goes above & beyond to provide the best quality service he can. He made sure I was fully informed of the process. What the costs would be going towards to in the repairs. From the moment I walked in until I left, I was comfortable.

  Lastin' Graphix
6 months ago
A year ago i manifested in getting a 2020 MDX. Wanted black but then months ago i test drove a used dark grey one from a used car dealership in Watertown. Test drove and didn t like it. Waited months later and after my car accident i searched high and low. Spoke on the phone with sara the online rep over at Acura by Executive and set an appointment to come same day. I dealt with salesman Jonathan Escoto, and Austin. Who got me the best interest rate, and got me in the car i longed for within 2days! The service, professionalism and environment was beyond expected. I would buy my next vehicle from here. #AcuraIsFamily

  Shemekaflores
3 weeks ago
My recent experience at Executive Acura, particularly with Jon, was nothing short of exceptional. A month ago, when we first stepped into the dealership, Jon warmly greeted us and offered his assistance, despite knowing we weren t immediately looking to buy. His genuine approach and willingness to help left a lasting impression on us.Returning today, our decision to purchase was influenced primarily by Jon s exemplary service during our initial visit. His knowledge of Acura s current offerings and future features was impressive, and he patiently addressed every question we had about the car we were interested in. Despite juggling multiple customers, Jon ensured we were attended to promptly, and our transaction was completed efficiently.Unlike experiences at other dealerships that often involve lengthy waits and back-and-forth negotiations, Jon s professionalism and dedication to customer satisfaction made our visit seamless and enjoyable. His ability to provide top-tier attention to each customer, even while busy, speaks volumes about his commitment to excellence.Today, with Jon s assistance, we purchased a 2024 Acura Integra for my husband, a decision we made swiftly and confidently. I am already looking forward to returning to Executive Acura to work with Jon again when it s time to trade in my current MDX.In addition to Jon s outstanding service, Executive Acura consistently delivers the best customer experience with its professional staff. I cannot recommend Jon and Executive Acura highly enough, and I will definitely be referring friends and family to Jon for their future car-buying needs. Thank you, Jon, for making our car-buying experience truly memorable! Also Josue was an exceptional business guy as well! He helped with financing and it was a smooth process and he was very informative!

  Pamela Johnson
2 days ago
I receive all my services for my 2017 Acura MDX from Executive Acura in North Haven. They are courteous, helpful, and your car is ready when promised. Thank you Executive.

  Murray Mendro
5 months ago
Had my first experience with Executive Acura service and I would like to recognize Thanh Nguyen in service, Manny in the parts department and sales manager Brandon. Brandon is knowledgeable and will help any way he can if requests are reasonable. Great service from the service department. What I look for in a service related business is that they do what is promised and keep me updated. These guys do just that. It s one thing to buy a car and another to find a place that will make their customers feel appreciated and address your concerns. Great service and follow-up from Thanh and Manny, with no hassle. Very good first experience with Executive service and parts departments.

  Rashell Osborne
3 months ago
Trying to browse through used pre-owned inventory on the website and it's overwhelming frustrating to have to click multiple times to view the actual price and not an estimated monthly financial cost. I feel as if this is a deterrent from actually using the website and ultimately buying a vehicle. Gave 5 stars because I'm confident Acura will make their website more convenient for their customers.

  Lisa Lyon
2 weeks ago
Salesperson, Adi, was very informative and helpful. Even stayed late to let us test drive an MDX! Great to work with.

  Isabelle Mira
11 months ago
I have been doing business with Acura (and this location in particular) for the past few years and they never disappoint. Everyone in both sales and service are pleasant to work with - thank you to Jonathan for upgrading me to my new A-Spec, he made the process quick and easy and was always available to answer any of my questions. I would recommend him to anyone! :)

  Mark San Diego
6 months ago
The service here is SOLID. I bought my car from here in 2018 and after the first service, I had a hard time taking it anywhere else. I live fairly close so they have been incredibly accommodating with giving me a ride home and picking me up when my car is ready. The last time I got service done, I got a text message with a link to a video overview directly from the technician working on my car, who walked me through their inspection and the work they are doing. It's such a great idea and I hope they keep doing it. They've washed my car after every service and even cleaned up my garbage inside and put it in a bag for me. The staff here are just some of the nicest people around, from Sales to Service. Just great people doing right by their customers here!

  Geoff Cornell
a week ago
Service dept was responsive and timely. Excellent work. Possibly a bit pricy but you get what you pay for.

  Annemarie Francis
5 months ago
The service team was great. They kept us informed about the services that would be performed on my vehicle ,what their recommendations were, and the estimated cost for repair. The services were completed in the time they said it would. The virtual tour of the vehicle was a plus.

  Dee
6 months ago
I love taking my 2016 MDX to this location. Michael is always so pleasant and informative about my vehicle.Honestly anyone that I have come in contact with are very nice.The waiting area is always clean, stocked with snacks, coffee and water. I slays have a pleasant experience here. I would definitely recommend this service team.

  Lisey
2 months ago
Phenomenal customer service to match high quality cars. JoAnn Gradzik just put me into my 3rd Acura, and cannot recommend her highly enough.

  Niyal Patel
7 months ago
I recently had the pleasure of visiting Acura By Executive, and I must say that the level of customer service I experienced was truly exceptional. From the moment I stepped into the dealership, I was greeted with warmth and professionalism.What stood out to me the most was the speed and efficiency of their oil change service. The process was incredibly quick, and I was back on the road with fresh oil in no time. The staff at Acura By Executive demonstrated a keen attention to detail, ensuring that everything was taken care of efficiently.I can confidently recommend Acura By Executive to anyone seeking not only a seamless oil change experience but also a dealership that prioritizes their customers' satisfaction. Their commitment to excellent customer service is evident, and it made my visit truly enjoyable.

  Matt Carroll
8 months ago
I had a great experience here and will def be a repeat customer. They got me the exact car I wanted on the same day for a great price. This is one of the few dealerships that are doing things the right way. All of the staff is friendly and knowledgeable. I have to shout out JoAnn who was amazing.

  Ondria Lucky
4 weeks ago
It's always a great experience. John was very attentive to my cars needed service.

  Hugh Askew
7 months ago
I brought my car in for a routine. Check up plus I also had a very difficult project of my sunroof visor being repaired and I must say the staff there. Especially, Mike Heath were so accommodating & professional. And they did an incredible job repairing it. This is why I have been an Acura customer for over 10yrs. Acura by Executive is a "A+" Thank you Mike & the service crew. You did it again.

  Kathy Powell
6 months ago
Mike from the service department from Acura north haven provides the best service. He remembers me as a customer, does his best to provide me the service I request within his capacity, and has great sense of humor.I appreciate you.-Sebastien

  Eric Pliskin
5 months ago
The service at this dealer ship was very good. If I didn t catch a peace of information the first time the representative made sure that I understood the information by repeating it.

  Granville Burke
2 weeks ago
Joann treated us very well. She always gives excellent service

  E B
a month ago
I used to go to Acura of Milford then I Has a bad experience. switched to Acura By Executive that was the best thing I ve done. Been going there ever since. Staff is awesome. Michael Heath was my advisor and his customer service is A1. Thank you

  Richard Jordan
7 months ago
Work performed as promised expertly. Great service, friendly and knowledgeable service writer. 100%. I ve purchased and serviced 2 new cars here and I have referred a friend who purchased here as well. If you want an Acura or need a car this is the best choice.

  Noemi Bond
8 months ago
I have been a longtime customer of Acura by Executive. I am on my 3 rd Acura purchase because I trusted the dealer and its service, until recently. My husband took my Acura MDX for an oil change and tire rotation. At that time the left rear tire rim was scratched and needed service. But i was waiting to schedule an appointment to fix the rim after i returned from a business trip. After the oil and tire rotation service was allegedly completed, my husband checked the tires and he noticed that the damaged rim was still on the left rear. The tires had not been rotated but they had charged $50 for the service. When my husband addressed this matter, they immediately apologized and gave him the oil change for free. Although they did good for the customer, the integrity of the dealership was compromised and the trust broken due to the employees actions. I do not write this to degrade Executive, but to make them aware so that they can take action in correcting these matters in a timely manner.

  TIRETECH 2GO
6 months ago
Staff at the parts department is always friendly and very helpful, never any issues with our orders.