Pro Tek Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  violet ray
a year ago
This family owned business is absolutely the best place for all your auto needs in East Lyme. Paul is passionate about taking care of his customers & providing them with a fair rate. I will never go anywhere else. Thank you Pro Tek Auto! You really put my worries at bay, my car thanks you too

  Amanda Jones
5 years ago
Yesterday I took a visit to Pro Tek Auto after having some problems with my car. I was instantly impressed with it being Woman Friendly! As women so many times we are short changed because of the inexperience we have with cars and never want to go alone. Well I was able to leave my dad home this time lol. I was well taken care of and not only did my car get worked on Paul showed me and walked me through what exactly was wrong with my car and how to properly fix it. The environment was very friendly and warming. Before yesterday I didn t have an Auto home to go to for my car issues. But I can no longer say that. I will continue to give Pro Tex Auto my business and will certainly recommend to others. Thank You Pro Tex Family for your wonderful service!Sincerely Amanda From Webster Bank :)

  Richard C.
5 years ago
Long time customer is now Very Unsatisfied! Just found out that Paul's shop is playing games and grossly overcharging! Brought cars to these guys for years and now I'm wondering how many times did they rip us off? I wont be bringing cars here anymore, but if you choose to, make sure to get itemized estimates, and do your homework on what it really should cost! Then take your car somewhere else to check what work they actually did! They did all this with a warm smile and a hand shake!

  Superior Improvements
5 years ago
Recently took our vehicle over to see Paul at ProTek and was surprised at the bill which was double the amount listed to complete the replace of one part. Had a small oil leak on a inlet tube which was a $40 part that needed to be replaced. Paul dug deep to the tune of over 400 bucks for an hour and a half of his effort. Not to mention we originally took the car there for just an oil change mind you and they didn't even accomplish that. It's very sad this establishment has to be so deceitful and misleading. Thanks so much Paul, really appreciate your customer service and competitive pricing.

  Elizabeth M
4 years ago
I brought my car in here because it is an automatic car having issues with stalling at stops. The technician was very nice, looked the car over and suggested it was probably the throttle. I decided to go ahead with his recommendation (he is the tech after all) and asked him to do the spark plugs while he was at it. Fast forward two weeks and my car starts having the same issue, I called and explained the situation and they said drop it off and they'll take another look. I told them since my husband was away with the military it would probably be another week or so before I can drop it off again. Talking to others who have had this issue with the same car, they suggested it was the Natural Safety Switch. I called and asked how much it would cost to fix this. They said they couldn't give me a price and had to reexamine my car and charge me for that too. Again, no price on that. Then they told me I was the problem and demanded the issues was spark plugs now this... Wow.. I was just asking for a price. They have now lost mine and my husbands business, he previously has had a lot of work done on two of his cars there. Also, I will spread the word to our friends and family. Thanks for nothing!!!

  Karen R
5 years ago
I had a great car buying experience. Paul and his staff answered my questions and worked with my budget. He found a safe & reliable car for my son to drive. Thank you ProTek Auto!!

  Paul Meijer
5 years ago
One of the many things I love about living in this town are the friendly local businesses. Paul s a super guy. He helped my wife a few months back when she needed power for her bus at a local event. People helping people, that s what life is all about. Thanks Paul. Great to see you today.

  Charles neilsen
3 years ago
We bought an xc90 Volvo back in 2014. It had 110k miles. We had it checked out by European Auto, they gave the 2 thumbs up. Its now 2020 and the car has 185k, we just had to do basic oil changes, breakes ect. Great buying experience, great car experience. Thanks!

  David La Master
9 years ago
I only take my car to Pro Tek. I know nothing about cars and I trust them completely. Through time I have found that they are now only trustworthy, the staff is friendly and competent. Also I am overly impressed by their community interests in Niantic. Keep up the terrific work!

  Michael Mounce
2 years ago
Rude wanted to have me pay for diagnosis of my alternator. When it squeals like mine the bearings are no good. Also wouldn't install the alternator I purchased from the dealership. Claimed it was my part. So if they purchased the same isn't there part ??

  Jaime Swaun
9 years ago
Typically when my car needs work, I dread going to the mechanic. That is not the case with Pro Tek Auto! Courtney and staff took such great care of me and my car! The next time I break something, I will be back for sure! Thank you for the great, super quick service!!!!

  AJ J
3 years ago
I have been using Paul and his tech's for over 15 years for service, and they are hands down the most dependable shop around.

  david collins
4 years ago
Replaced my radiator was happy with service and price, also wife and I test drove a couple cars they were selling (we didn t buy) all nice people, I would go back.

  Marc Candels
10 years ago
Bought a used car there and after 4,000 miles 6 month the transmission died and the front axle broke. They would NOT honor their one year 12K warrantee.

  ella harding
6 years ago
Paul is a great guy. He's honest and sells reliable used cars.

  James & Phyllis Cushing
8 years ago
IntegrityQuality partsExpert service friendly staff30 years of customer and community serviceClean well maintained facilityState of the art diagnosticsHighly recommend

  V L
5 years ago
Very reasonable for repairs and I feel comfortable bringing my volvos there.

  Cara Pavelko
8 years ago
Great, trustworthy service! I wouldn't take my car anywhere else.

  Christine Scruggs
3 years ago
Personal, friendly service with reasonable pricing. Staff is highly knowledgeable.

  Jared LaCross (Ali)
2 years ago
Got right down to what the issue was, and fixed it up perfectly.Services: General repairs & maintenance, Computer diagnosticsServices: General repairs & maintenance, Computer diagnostics

  william folland
5 months ago
Honest shop

  Jack Kohanim
7 years ago
Great service. Honest business.

  David Woodbury
2 years ago
Very good place . Great .!!! Place .

  Bob Blodgett
3 years ago
Great customer service.

  Julie Nelson
2 years ago
Awesome service as usual

  Linda Lin
3 years ago
Fast Reliable Fair