Secor Chrysler Dodge Jeep Ram - Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Philip Flowers Sr
8 months ago
I like this dealership so much that I bought two new vehicles from them in 2022 , I never had a vehicle service at a dealership because of price , when I purched the vehicle they gave me my first oil service for free . I was so happy with the costumer service and the work I have been back for to service our vehicles. Mitch our customer service coordinator was fantastic !The only negative thing I have to say is when our subaru outback gets serviced we get a car wash and do not get one at SECOR RAM , I did ask if they could take the truck to their subaru dealership and run it through their car wash and was told no . The other dealership is only a quart of a mile away if that and I would have brought it if need be . After spending over 100k on cars I thought they would have done thisServices: Tires, Steering & suspension repair, Vehicle Inspection, Auto detailing, Oil change

  Dawn Mattos
3 months ago
I want to send a big thank you to Melissa and crew for all of their hard work and help. It was truly a great experience! I would recommend her for anyone needing service. Thanks again!

  David Brown
2 months ago
Amazing service from amazing people! Great service advisors the manager was awesome and my technician took amazing care of my car 5 star rating for sure!

  daun browne
2 months ago
Everyone was very friendly and helpful and they did everything they could to get my car fixed as soon as possible it was a very good experience

  Ruth Macdonald
5 months ago
Secor performed oil & filter change, cooling system flush and investigate exhaust rattle.1. Charged me for the oil I supplied (corrected after I called back questioned the charge).2. Charged $150.00 to tell me of rusted though exhaust pipe - Unsatisfactory!!I have a Chrysler 'lifetime' warranty that requires periodic specified oil changes, etc. This will continue, but all corrective maintenance not covered will be done elsewhere.Thank you,Leo MacDonaldService: Air & cabin filter replacement

  Eric Decker
3 weeks ago
I was very happy with the service and customer/ employee interactions. Everyone was knowledgeable and respectful.

  William Lacey
5 months ago
Very nice service attendants. Made it possible for me to Go on scheduled trip. Got my ram 1500 in and repaired in about 1.5 hrs. Very pleased with the service.

  Karen DelMastro
6 months ago
The employees were very helpful and friendly. I was able to get an appointment quickly and my car was fixed to my satisfaction. They kept me informed as to what was happening with my car.

  jansen salazar
6 months ago
After the service for oil change and driving for 25 minutes, my truck was leaking allover my parking lot. VERY BAD SERVICE

  Brandon Brown
9 months ago
Took my Jeep in for the yearly service and I only wish I would have bought my Jeep from them! Their customer service is OUTSTANDING! From just passing by the Sales Reps to actual interaction with the service team. They make you feel comfortable and are willing to go above and beyond to meet your needs without hesitation. Thank you Secor Team!Services: Tire rotations, Vehicle safety inspection, Oil change

  Mike Wojcik
10 months ago
Always great service .recent service was excellent. They took great care of my 18 year old hobby jeepServices: Transmission, Steering & suspension repair, Wheel alignment, Air conditioningServices: Transmission, Steering & suspension repair, Wheel alignment, Air conditioning

  Simon Makuchowski
9 months ago
I am glad we are moving so I will be able to go somewhere else. They charge for incomplete trouble shooting. Almost every time we pick our Jeep up, the check engine light comes on within 3-5 days forcing another trip. We asked for an early oil change last time it was in, but they said I it was too early. We drove it two more times and the sensor went off saying it needs an oil change. They are terrible communicating, they overcharge, and over all we are very dissatisfied.Service: Auto maintenance

  Robin M
11 months ago
I had to bring my car in for additional diagnostic testing to determine what was wrong with the starter. I had brought it to another dealership previously and they couldn't figure it out and really weren't interested in doingthe work. From the moment I called Secor it was a pleasant experience, they got to the bottom of it and did what they said they were going to do. I appreciate all the work they put into it, and the updates they provided me. And I will definitely be a regular customer here. And have shared my positive experience with others.Sincerely,Robin MantzarisService: Auto engine diagnostic

  M. Vandale
4 months ago
Very nice to talk with, worked in my truck first thing in finished in less then the full day they expected!

  Douglas Carrington
a year ago
Received a recall notice from Jeep on my 2015 Jeep Latitude. Although I had some problems communicating (email) with the Service Department, I did finally get a response from General Manager John McCarthy. He was very gracious and apologetic. I had an appointment the next day.Vita met me at the Service Counter and could not have been more professional and pleasant. It did take 2 days to make the recall complete, however I could not be more pleased.I was offered a ride to and from my home. My "Driver" Nicole was quite sweet and personable.For this I would give SECOR a 4 star out of 4 rating.

  Sharon Cook
7 months ago
The staff was efficient, addressing all my cars needs. The waiting room is clean with good magazines and TV to occupy me during the wait which was only an hour.

  Michael Murrdock
6 months ago
It was horrible they didn't finish anything that they had to do but changes spark plugs and they kept and they and my truck was there at 8:00 in the morning they didn't get it in until 12:00 and it was supposed to be all done in one day and I'm not coming back to do any of this the rest of the stuff I'll go somewhere else it was absolutely horrifyingServices: Transmission, Air & cabin filter replacement

  Randy Jacobson
9 months ago
I've been doing business with Secor for many years now and have never been disappointed with the services they have performed.Services: Steering & suspension replacement, Tire rotations, Vehicle Inspection, Oil changeServices: Steering & suspension replacement, Tire rotations, Vehicle Inspection, Oil change

  Eileen Milano
a year ago
Brian was easy to work with and kind. Service was done well. However, I had an 8 am appt for my car and I told them I needed my car back that night. After 2 pm, I hadn t heard anything And called. They told me they just took my car in about 10 minutes ago and would call me back. When they called me back, they told me it wouldn t be ready until the next day at noon. Repairs were expensive although, I fortunately was still under warranty and only needed to pay my deductible.Services: Auto engine diagnostic, Oil change

  Michael S
8 months ago
Service was awesome and work done on my truck was outstanding. The shuttle service was very convenient, but the best was the customer service, the service desk ladies were absolutely friendly. Higjly recommend.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Jack Madry
9 months ago
Rebuilt brakes. In old 2012 ram. B excellent. Totally excellent. From service ( vita ) to shop. Even had a loaner .. always treated w professionalism.. again Vita was outstanding and caring !Services: Transmission, TiresServices: Transmission, Tires

  William White
2 months ago
Many cars over many years, name has changed, still my favorite place to go. They do business right.

  Robert Caulfield
a year ago
I brought my 2022 Grand Cherokee in for its first free service. I purchased the vehicle here and managed to put 4,700 miles on it for the first year.I drove right in the service bay and they took care of everything. Went to say hello to the friendly sales staff and before I knew it, they handed my key and I was on my way. See you all next spring.Service: General repairs & maintenance

  Kris Mugovero
4 months ago
They are always amazing at Secor service. Laura is super friendly and helpful!

  Mark Barbieri
3 months ago
Amazing service it s the best dealership I have been to!!!!!!!!!!!! Customer service was the best hands down and not just for a dealership but for any customer service industry !!!!!!!!!!

  John Watson
10 months ago
Great counter experience. They are very helpful and don't push service on you. Best service experience I have had across 5 different dealerships in this area.Service: General repairs & maintenanceService: General repairs & maintenance

  Morgan Green
11 months ago
Visited the service center and the experience was okay. I asked for them to perform a multi-point inspection on my vehicle, saw it on the invoice, but never received a detailed report of the results of the inspection. When I arrived to pick my car up one of the service technicians was yelling and swearing so loud in the back, I could hear it at the service desk.

  Terry Romanoff
4 months ago
Waiting for an answer from Secor as to whether the blind spot sensor and the seat belt is covered under my warranty

  Jack Ready
a year ago
Secor Jeep's service department is excellent. The staff is friendly, helpful and knowledgeable. Their work on our Jeep vehicles has earned our confidence and trust.Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Wiper blade installation, Auto maintenance, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Wiper blade installation, Auto maintenance, Oil change

  Zach Gural
a month ago
Excellent communication and service. Very friendly.