AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Douglas March
a month ago
AutoZone is my go-to for all things automotive. Their vast selection of parts and accessories, coupled with knowledgeable staff, ensures I always find what I need. Whether it's a quick fix or a major repair, AutoZone consistently delivers quality products and excellent service. Highly recommended!

  Norma Socci
3 months ago
Will never come back. Unprofessional and rude assistant manager more concerned with berating employees (on speaker phone!!) than helping customers waiting to pay. Save your time and money. Advanced auto and Napa are just down the road and less expensive.

  Baby Dee
6 months ago
Brittany is amazing! She was very sweet, fast and knew just what to do. Our car needed a new battery, so we first took it to Waterford Walmart and we had a horrible experience with them. They are lazy and uneducated. Their loss!!! My husband and I are so glad we've decided to stop at the New London Autozone instead of going back to deal with Walmart. There was some corrosion on our battery and the clamps and the Auto Care at Walmart told us they couldn't get the clamp off to install a new battery and they didn't have the right tools. Well, Brittany took care of it and it took her much less time than Walmart said it would take. They tried saying it would take 30-45 mins but it took Brittany about 15 mins, and cost us less too. WE WILL MAKE SURE TO DEAL WITH AUTOZONE IN NEW LONDON FROM NOW ON!!! :)

  Joey g
6 months ago
The people working at this location are the rudest people I've ever had to deal at a business. The old man and middle aged woman here were very inconviced by me when I asked to have a battery load tested. Nasty attitudes from the moment i started speaking till the time I left.

  Rie I
2 years ago
Hubby and I just went to pick up windshield wipers and two employees came over, on their own...we didn't ask...and not only offered to help, they took over and installed them for us! Just a beyond and above kindness! All while smiling. Just a really pleasant experience that just makes you wish all companies treated customers like this. Well done and THANK YOU.

  Daniel Coffey
a year ago
Warning: Manager brazenly tries to scam you. Had what I needed but I did not appreciate the cashier ringing up an item I didn't ask for or need without even mentioning it to me first. When the manager placed the item on top of my brake pads I assumed it was some kind of freebie. When pressed, the manager didn't seem to recognize anything wrong with trying to slip something past me like I'm some kind of fool. Won't return. There's plenty of other auto parts stores in the area and everyone's prices are the same.

  A W
a year ago
Employee at New London location lied to me about not knowing how to change headlights, just so he didn t have to do it. I went to Groton and they were a great help. They even called the New London store and the guy was on the phone laughing and trying to come up with excuses because he lied. I ll gladly drive to Groton for any services I need from now on.

  Bobby Vlogs Roadside Rob
a year ago
Chris at the new London location is very knowledgeable about automotive parts and repairs! Always gets us the right part, on time and with great customer satisfaction! Thank you sir, -pizza man said that**Roadside Rob Rescue 24**

  Patty Kenyon
8 months ago
Dennis in the New London, CT store provided phenomenal customer service and went above and beyond to locate a CVT Transmission dip stick for a 2011 Jeep Patriot!!

  Ryan O'Neil
2 years ago
Needed a new battery, Tyrus and the rest of the crew were helpful in finding and replacing my battery (saving me over $100 from the dealership quote) all while successfully helping the steady flow of customers into the store. These guys are incredibly friendly and genuinely care about getting you the proper parts and information you need. I will definitely be coming back here for my auto needs.

  Mike Quaglia
a year ago
I needed a battery. I was helped within a minute of walking in the store, and I left with the battery I needed in less than 5 minutes. --- I found out when I returned the old battery for the $5 core charge that the person who rung me up was supposed to enter my information and the vehicle info for the battery's warranty. That wasn't done. So, I have to hang on to the thermally printed receipt in order to get any warranty credit for the battery.

  Rob Nee
a year ago
I love this store. They have always had what I needed, no matter what. I just bought replacement mirrors for my wife's old volvo. Older volvos mirrors just fall off! I was able to get the glass and fix them. Thanks

  Ethan Ilvento
6 months ago
The people working here clearly don t know what they are doing. Sent me on a wild goose chase for a part they didn t have anyway

  Frank Forrestt
4 years ago
A auto parts store like no other, When it comes to purchasing parts as a DIY who maintains a fleet of cars for myself and children one needs a reliable auto parts store. AutoZone located in New London Connecticut fits the bill. I have been using this establishment for many years and could not be happier with their service, price and their ability to always go the extra mile to get me the part that I need if it s not in stock. There Attention to detail is superb. I can t say enough about the manager Samantha as Her dedication and leader ship skills in my opinion are second to none. This store is truly a well oiled machine. Should you have an issue rest of sure it will be dealt with quickly. It is nice to know that you when you return to the garage that you have the correct part. As the staff is knowledgeable, friendly, and professional. They squash the competition in my book!Next time you need a part forget about the rest and go to the best!

  David Jacobs
5 years ago
I went into Auto zone today to turn in the core for my sons car and this is how it went. Well first i bought the part in the Norwich store and figured since I always use the New London store I would just stop there. When the employee couldn t find the car or core under my phone number she immediately got the manager Samantha. I guess she had just started at this store. You would never of knew that if I didn t overhear the employees talking about a class she had just come from. Needless to say she was very pleasant, knowledgeable and NEVER gave up on trying to find out why the core wasn t showing under my phone number. She called the Norwich store had them looking through there system as she tried a bunch of different ways to locate my purchases. Samantha finally found out there was a commercial account opened under my name in norwich which is a whole different issue. There was also a gentleman working who was also management that was helping other customers and in between them he was also doing everything he could to help. I wish I could remember his name so he could be recognized also. A frustrating experience that these employees turned into a great experience and they even had me laughing by the time I left. Thank you Samantha and crew for your help today!!!! ABSOLUTELY AMAZING CUSTOMER SERVICE!!!!!

  Nick Curcio
5 years ago
Very helpful. Needed new wiper blades for wife's car. Suggested not to waste time looking in book near blades. He looked them up on the computer. Showed us the choices, we paid for them, he put them on. Definitely will go back for our other car's wipers!

  Thomas Edmond
a year ago
I went to buy parts for my Nissan whent all the way back home found out they were the wrong part one of the associate's took full ownership and the other jentalmin handling the return did the best he could to take care of me the customer I was so grateful I bought more items.THANK YOU FOR BEING HONEST PEOPLE.

  Michael Sokol
5 years ago
This AutoZone has been a big help. I had an issue with a part that I ordered from them and no matter what parts they had, nothing fit/worked. When my work schedule did not allow me to resolve the issue, they ended up calling around to find the correct part because they could not supply it. They found the part and directed me where to go and even called ahead to coordinate with the place that did have the part. I believe the manager is named Michael and he was really helpful throughout the entire process. I in fact just went back recently and they were able to provide recommendations and suggestions for future repairs and issues that I may have coming up. They provide top notch customer service!

  David Lucas
2 years ago
I didn t want to give this store a score at all but couldn t post my review without one. Worst customer service I have ever received in my 58 years. The store manager told my grandson and I that customers lie and can t be believed because the Groton store had sent us there to get a belt that the Groton store didn t have. The Groton store called to see if New London had to stock and asked him to pull it and give us 10% off because the belt we bought in Groton had been switched out and was way too small. The manager in New London told us there are other part stores we could take our business to and started naming them off. The other older employee was not any better. I really felt sorry for the young guy working there and dealing with such ride co workers not to mention the way they were talking to us the customer. I ll never go there again!

  Suzette Jones
4 years ago
As a older woman with no EXPERIENCE with cars! I entered Your AutoZone on Frontage Road in New London. A young man "Tim" as he introduced himself approached me as I was confused about how to look up light parts.He was so helpful , it was kind of embarrassing being so unknowledgeable but Tim set me at ease. Instead of just getting what I needed ,Tim showed me how to look up in the books and charts so that I can come in the next time and feel knowledgeable. Very polite and respectful. More of this we need In our stores. I will recommend this store and all their help to my friends, and family . Thank you for a learning EXPERIENCE. I was also happy to see that I could express this on this site.Thank youSuzette Jones

  Jeannine Best
2 years ago
I needed help getting my oil cap off and a very nice young man who worked at this location new london name is Juan Diaz worked for 15 minutes to get it off so I could add oil to my jeep. I was so relieved and I just wanted to give him credit. Thank you again Mr Diaz

  Chris Chauncey
3 years ago
If I could give zero stars I would. Stopped to purchase a battery for my car. The associate was overly curt and rude. When I asked which batteries fit my vehicle, I was told he could only reccomend the most expensive one, at $199.I asked if there was any other options, and I was told that's all he was allowed to reccomend, and if I wanted any other options, I'd have to find them myself.He stated and I quote, "If you want a $100 battery, then go to Wal Mart"Needless to say I took my business elsewhere. Completely unprofessional.

  matthew debiasi
a year ago
Great service and they can hook up your car and diagnose it for free.Totally awesome they saved me alot of money and time

  Cailin McClung
2 years ago
Would not help me at all when I stopped in looking for a fuse for my car. On my own I had googled what to buy instead, bought the wrong one, they would not except the return. If you don t like helping customers, why work in customer service?

  Marie Schlehofer
6 years ago
I have read the reviews. I know this location is going through changes. They have a survey you can fill out. Good things or for bad. If there was a major problem all stores have the number and email address for the district managers. If they are not told of the problems how can we fix problems with employees. I am going to school for engineering. I do this because I love my job. Take time and help us help you. If you see a problem PLEASE tell someone. Grey shirts in the store are all managers. Talk to us. Even if it's to say hi, let us know of a problem or ideas you have.

  Tad Varas
4 years ago
Good morning... Ran into some difficulties this morning and somehow my exhaust pipe was unattached from the undercarriage of my car and was dragging. Tim the gentleman working there this morning showed me what I needed to grab to temporarily fix it and also helped me prop up said muffler so I could make it home to find a more permanent solution. Please give that man a raise. A+++ service.

  Kevin Johnston
4 years ago
We were assisted by Juan twice in the same day. He went out with us dummies to our car and helped us with our questions multiple times. We had a very positive interaction with him

  Sue Jones
3 years ago
I hate to say this but I am so disgusted with the knew Manager!!! (Dan) Being a female and a customer for years. I prided AutoZone in there respect for woman .Exspecially from Josh, Juan, Timmy, and Pop and others that have moved on. It was so obvious that he haS ZERO PEOPLE SKILLS, A PROBLEM WITH COLOR all evident by his tone and verbal behavior towards his staff in front of customers! A diversity training might help him to learn RESPECT

  Eric Perkins
2 years ago
Excellent customer service. Didnt have my part in stock, but they got it to me first thing the next day. Going back for sure in the future

  David Taylor
3 years ago
Tried to purchase oil from this location and have them price match local auto parts store. Rotella T6 is priced around $30 at this location, other retailers are selling it around $18. I took my business elsewhere. Manager make eye contact with me, as the part associate wouldn t price match me. Manager didn t try to earn my business.