Firestone Complete Auto Care
3.8 (283)
680 Chapel St, New Haven, CT 06510
(203) 815-1577
firestonecompleteautocare.com
Claimed
Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Cezary Jusinski
a week ago
I recently entrusted my car to Dave at Firestone, and I couldn't be happier with the experience. Dave's efficiency was remarkable, addressing the issue promptly without sacrificing quality. He was fair and transparent with pricing, ensuring there were no surprises. Most notably, Dave treated me with the utmost respect, listening to my concerns and providing clear explanations. His friendly demeanor and commitment to customer satisfaction made the entire process seamless and enjoyable. I highly recommend Dave and the team at Firestone for anyone seeking reliable and respectful automotive service.
natalie reyes
a month ago
Three hours for a set of front brakes. Anyone who works with cars KNOWS it doesn t take three hours to change brake pads. I checked to see what s going on? They were all sitting on there phones. I ll never come here again first and last time!!!
Peyton Ridland
4 months ago
Brought my car in for an oil change and to check for a leak in one tire. Brought the car in in the morning and was told they d call me in a couple hours, but I didn t hear from them. I had to call in the next day to ask what was up, and then when I picked up the car, a synthetic oil change + a sealant on one tire was $170. The part that really threw me over the edge was when I checked the pressure on the other tires, the one that they checked was 15psi higher than all the rest, and it just seemed odd that they wouldn t take the 30 seconds to match the air pressure with the other tires, so I had to go to a gas station to do that myself. The staff were fairly nice, but overall a bit of a ripoff for a mediocre service at best.
Mandy L.
5 months ago
Went in tonight at like 6, when they close at 7, for a flat tire after running over 2 nails in the road. They were super nice and got me in and out in 40 minutes!! They replaced the tire. Plus I had their warranty on my old tire, so the new one was free and I only had to pay like $30 for the new warranty. I have an appointment I can't miss in the morning and they totally saved my life here. Thank you!
EG M
a month ago
Please save your money and find another mechanic.I ve spent many thousands here trying to keep my car operational. Every time I come in, they seem to find ways upsell me and fix everything but the core problem. I m the fool for insisting but this is the last time with Firestone. Don t make my mistake
Craig Leachman
a year ago
Great service.Update 9/3/22:I got my alternator replaced here and it was such a quick process. They did a great job. They definitely know how to take care of their customers.
Stephen Darwall
2 months ago
Firestone is really excellent. The tires they recommended have been the best I've ever had, and they honor every aspect of the generous guarantee.
Andrea Deng
2 years ago
Friendly and efficient. They are my life saver! I had an emergency situation 12:30pm last Saturday when I was in New Haven CT, 60mi away from my house. A metal scrap punctured my tire and the tire went flat in less than 10min. I got roadside assistance to put on the spare tire. Called up many tire shops nearby, none could offer same day repair except for this shop. I was lucky that the tire can be patched up. William patched up quickly and installed it. I left the shop in less than 30mins and was on time picking up my daughter from her swim meet pretending as if nothing has happened. $31 well spent.
James Whitfield
4 days ago
You went through not only the problem I mentioned but you took the time to check out any other issues that may affect my safety
Matthew Colna
3 months ago
Easy to get an appointment and service was very quick. Staff was friendly and provided timely updates on the status of the work throughout the process
Paul Arzooman
10 months ago
During a Saturday day trip to New Haven, I arrived at noon to my car making a rattling noise. I was directed to this particular Firestone location. I brought it in and within an hour was told what the problem was and what the fix would cost. I'd thought that it being a Saturday and the location closing at 6pm that I'd have to find a place to stay the night. Not only did they do the service expertly, they finished the job by 5pm. Wonderful and professional place with a staff that is not just friendly and helpful, but the next level of both of those traits.Honestly, I could not recommend this location more. Excellent service with a comfortable waiting area and quite literally a couple of blocks away from multiple food options if you're hungry.
Nicholas
8 months ago
DO NOT GO HERE!Visited this location with an appointment and had the front desk employee proceeded to verbally assault and harass me at the front counter for asking about the status of my vehicle repairs. The employee then called the repair technician off of my vehicle before the repairs were complete, after which I noticed damage to my vehicle and lack of completed repairs. Corporate office has not responded to my complaint after 2 weeks.Update 08/08/23 : store refuses to answer above mentioned complaint. Manager "Dave" is a cowardServices: Tires, Auto engine diagnostic, Battery, Oil change
Stephanie Gagner
10 months ago
Didn't fully diagnose my car. Dropped it off at 9:45 and called for an update at 2:00. They said "oh yeah" quoted me almost $1000 for shocks, pads, and rotors. Paid the fee for diagnosing and took it to a different shop for a second opinion. Found my calipers were seized and it would've been more to fully fix it.
Jill Bowen
5 months ago
Great service. I really appreciate being told how long the service would take and not lying as happened in another Firestone.
Daniel Tucker
8 months ago
Went in for oil change and tire rebalance. Was talked into balancing beads for an oversize tire. Technician did not put the valve stem caps back on the wheels. Did not take off existing balancing weights. Also not sure if he even put balancing beads in it. Upon pulling my vehicle out of the shop he spun the tires in the parking lot. Once I found out the weights were not removed the next day when I washed my truck I called for them to fix their mess up they referred me to a different fire stone. The fire stone in Cromwell they took off the wheel weights but the shake got worse. From there on I dealt with the fire stone in Cromwell they could not balance tires either. Their road force machine was down and had been down for years. They ended up referring me to a different tire service outside of the fire stone corporation.
Roberto Paccini
a month ago
got a nail for $35
T.J. Graven
a year ago
These guys are fantastic! We have a daughter in college in New Haven - and have had a few instances where we needed their help. They are super friendly, and have been available to talk me through the repairs they are making. It's nice to know we can trust the brand and experience of Firestone - even when we're doing so long distance.Services: Auto engine diagnostic, BatteryServices: Auto engine diagnostic, Battery
kyle preston
3 months ago
No one is perfect. Firestone does right by me , I have not had any issues with them.
chardean 8
11 months ago
Got a flat tire after something flew off a truck on the highway. Called AAA and the truck came right away and he was unable to remove the tire, 2nd guy came same thing. They had to tow me to Firestone. The shop was clean, plenty of staff. They gave me estimates and kept me updated. Very professional and courteous staff.
Dawn Scippa
2 months ago
The people at the store know what they're talking about thankfully because I had no idea... Little pricey
Amir Khan
2 years ago
Great service, honest and fair workers and mechanics, convenient location right in new haven. I dropped off my car to get my tires replaced. They did a great job, but then there was a general unrelated issue with my battery. Since they had my car, they waived the service charge and repaired the problem.I trust them, they are honest, knowledgeable, and do a good job. Will continue to bring my car to them
Michele Czarnecki
a year ago
This place has been nothing but wonderful. Trust worthy honest, no need to double guess their expertise. I have tried many mechanics over the last year all to be disappointed in the way I was treated and having paid for services that never were resolved. Fire stone has been exceptional. I would highly recommendService: Steering & suspension repairService: Steering & suspension repair
Jorge Ruiz
4 months ago
david and AL are very proffesional and helpful always taking care of clients and their cars
John F Estock Jr
4 months ago
All employees are so helpful they treat customers with respect explain service very friendly
Delaney Williams
a year ago
I simply requested that they replace a lug nut. Not only did they not do that, they gave me a quote for over $7,000 worth of work including a fix for an exhaust leak.I hadn t noticed any kind of exhaust leak issues, so I took it to my local mechanic for a second opinion. Firestone significantly marked up (more than 400%) several repairs and simply made up things that were wrong with the car. In addition, local mechanic believes that they may have cause the exhaust leak in an effort to take advantage of me. Apparently, I am the third person he s seen with an exhaust leak after visiting this Firestone which previously did not have one In short.. WATCH OUT. If you are a woman, they will try to take advantage of you. They will mess with your car to make money off of you. Stick to a local mechanic and avoid this place at all costs.
Jailene Paez
3 years ago
Took 3 hours to get two tire patches and an inspection done. The man working on my car was really nice, but told me he couldn't find an air leak in the tires but I still got charged for the patches. Not sure if they did it or not? Overall the experience was good but the wait was really longEDIT: The manager called me and told me that they sealed the rim to the tire, but the tire itself was fine. I was very happy with that info and the price was fine for the work they did. But other than that the wait was still very long.
Stephanie Weyrauch
3 years ago
My husband and I have been taking our car to Firestone for 2 years and we are extremely dedicated customers. The staff are always extremely friendly and go out of their way to ensure we have a good experience. Their advice is trustworthy. They are sensitive to the financial implications for repairs. I have always felt welcome in the store. They greet me by name and explain things in a way I can understand. Austin James has done an amazing job with our vehicle and goes above and beyond what I have ever experienced with a car shop. I highly recommend him and his team for all your car maintenance needs! They are the best in town and we won t go anywhere else! Thank you Firestone!
King Eli
a year ago
I desperately needed a new tire on the front passenger side. My guy Mothen took good care of me when I came in at the last minute before they closed. Hey helped me get in I was the last car and he was very friendly. Guys like this make a customer want to come back to Firestone!
omar c
a year ago
The workers here are dishonest. They lost my emblem from my engine cover and had the audacity to tell me that they'll replace it if I Pay for it. Sounded like a joke but they were serious. They acted clueless and never gave me a call back when they told me that they would. They truly dont care.
Education is the key
10 months ago
Scammers. I did not have any exhaust leak issues before. They tried to destroy my vehicle to make money off of me women do not go there by yourself this establishment will take advantage of youService: Oil changeService: Oil change