Accessibility
- Wheelchair accessible parking lot
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Shaun Mcgill
2 months ago
I gave them for 4 stars cause they try get you to buy all dealers parts so your bill stays high and they make more work so your obligated to pay.... they cut the gas lines an want you to pay to replace them at your expense but just because they see lil rust
Stephanie Perniciaro
4 weeks ago
I had a check engine light come on and they could see me right away. They took care of the problem quickly and for a reasonable price.
spring_2
a year ago
The shop charges an arm and a leg for labor and parts. They charged 130 dollars per hour for diagnostic time, and charged 120 to 130 dollars per hour for labor to change brakes. It takes them 2 hours to change brakes and an hour for diagnostic time, so multiply that. The parts themselves are marked up , i.e. the price is double the price of a regular auto parts store - there are no deals here. After paying close to a thousand dollars I came home with an engine light on. The only thing they price reasonably is an oil change, which they did not even do. There is nothing exceptional here, only exceptionally feeling ripped off. The brakes feel soft, not firm. The good ratings are misleading. Should have read the bad ratings, they seem accurate.Services: Auto engine diagnostic, Brakes
Stephen Trajeski
2 years ago
I had a 2011 Hyundai Sante Fe.I brought me car here and spoke with Tom Jr. He told me what was wrong and I thought fixed it. I waited several days till I called. They were gonna work on it and my car will be available soon. I picked my car up and started to drive it when it cut off in me again. I called and left messages for Tom and never received phone call back. My warranty was charged almost $1800 for a problem that didn't get fixed. If your too busy to have good customer service just tell the customer at that time . Since then my truck sits. I had a good mechanic at Amity Mobile but our friend past away. If your looking for honesty and good customer service look elsewhere unless your driving a luxury car.
Kyle Williams
5 years ago
Recently had my front axle replaced for my Acura TL. As a first time customer, I was treated like VIP. Tom answered all my questions and kept me updated as the mechanics worked on my car. Fairly priced. Job well done by his team. Very professional and reliable. Communication is never an issue. Safe to say I have found a permanent auto repair shop here in New Haven and no doubt I will be coming back here for future services. Highly recommend!
Courtney Hadley
2 years ago
All the Tom's are fantastic. I had my check engine light turn on and they fixed it up same day. As a daughter of a mechanic, it's important to me that I have a mechanic I can trust. Aquila is my shop of choice.Service: Auto engine diagnosticService: Auto engine diagnostic
Jill Bowen
2 years ago
A friend recommended Aquila to me and I just got my first oil change and tire rotation. It cost more than I expected but they said it's due to the special oil for my car. Very nice service. And my car was ready earlier than expected!
Clare Dignan
3 years ago
I've been taking my Ford Fiesta here for a couple years now. Tom has always been upfront with me about the work they do and is very professional. I'm confident taking my car here for maintenance and repairs.Services: Air & cabin filter replacement, Tires, Oil changeServices: Air & cabin filter replacement, Tires, Oil change
Dave Bradley
5 years ago
My family has been using Aquila's for a very long time through multiple cars/years. They have always done a great job and have worked with us many times. The staff is friendly and efficient. I highly recommend them if you have car troubles.
Arie Freberg
7 years ago
Everything you could ask for in a shop. Brought my Jeep in with a long list of issues. Problems were identified quickly, cost was reasonable and provided up front, and work was completed professionally. I would never hesitate to do business with Aquila again. Happy to have a trustworthy repair shop in Westville.
Thor Zarembski
2 years ago
Best mechanics in New Haven as far as I'm concerned. They get you in and out as soon as possible Quality Parts quality work at a fair price. Highly recommend
Sarah C
6 years ago
My mother and I both go to these guys. They're super nice, do great work, are reasonably priced, are accommodating (like today when I had a tire emergency and they fit me in), and they're honest. Definitely recommend bringing your car here.
G Cat
2 years ago
DO NOT TRUST THE OWNER. I was having an engine misfire problem with my old Subaru a while back, and he first did a $500 repair which did not work, then tried to convince me to do a $2500 valve repair by showing me some green fluid instead of doing a compression test. BEWARE. He seems like a nice guy but was obviously trying to confuse me with technical car jargon to get me to agree to an unnecessary expense.Service: Auto engine diagnostic
Big Red
5 years ago
By far thee best, honest place. Absolutely thee best prices of any mechanic shop I ve ever been too. Tom Jr. is an all around stand up guy and the service is amazing. Tom Jr. let me know everything that they were doing to my car before they did it to make sure I was okay with it, and my car has been running like a baby ever since. Thank you Tom Jr. and staff at Aquila Motors, you have a customer for life here. I ll see you soon with my fianc�e s Murano.Ps.For the individuals that are leaving these one star rating are cheap and disrespectful people. Only crooks I know are backyard mechanics that fix something and break another so you have to come back and spend more money with them. Why not get it done right at Aquila motors?! You guys are absolutely insane for giving them one star. FIVE PLUS STARS FOR AQUILA MOTORS, Keep up the great service Aquila motors... will see you again with any issues that I may have with any of my vehicles.
William Gibbs
8 years ago
Extremely unprofessional. Quoted me $200 for the job and charged me $315, after I paid to have it towed their. They also tried to install a simple battery for $250.00. What crooks, I'll never do business with Aquila Motors again.
Josh Smith
10 years ago
Just had my car fixed here today. I brought it in at 7:30 a.m. to replace the water pump and a belt, took the bus home, and it was done by early afternoon. They were lightning-fast and friendly -- A+ service! This is my new go-to repair shop.
David Staum
6 years ago
An honest mechanic is a rarity these days. We've used Aquila many times over the years, and they've always been impeccably honest. I once had Meineke tell us that we needed all sorts of stuff or else the car would break down at any moment. I then took the car to Aquila and they told me it was a minor issue and charged me a fraction of what Meineke had wanted.
Darrell Floyd
2 years ago
Aquila motors is very professional and this is a family business,that's endured the test of time.I was 19,bringing my Chevelle to be serviced by there grandfather,and founder of the buisness.Aquila motors is very experienced in automotive care!No one will ever have the honor of servicing my car,ever but Aquila motors.Sincerely,Darrell Floyd.
Kari Coyle
8 years ago
The best service you could ever find. Extremely trustworthy, dependable and knowledgeable. It is a family business that has been around for generations and I can see why. We will not go to any other garage. We feel so lucky to have found them.
Melinda Teague-Turner
4 years ago
Thank you Aquila Motors for always taking such excellent care of my vehicles. Honest and fair!!!! I'm on and out and guess what they actually call you back and keep you in the loop. Communication is key with this company.
Tamu Rembert
3 years ago
Horrible. They broke a bolt on our alternator and said it was already like that, then tried to charge us for it. Paid over 700 and my vehicle still wasn't fixed. Never again will we bring our vehicle there
David Hintz
5 years ago
Tom and his crew do an amazing job. Always professional and exemplary service. It's so nice to have a mechanic I can trust.
Del Harvey
11 months ago
Best car repair in town! Great service and knowledgeable professionals.
rangerette61 Kilby
3 years ago
Mom & pop shop. Honest and fair. Great experience everytime. Tom Sr. is the go-to guy anytime I hear a rattle or feel a wobble.
J. Greg Mackinnon
4 years ago
Honest mechanics are hard to come by, and I don't give my trust to them easily. I trust Tom, though, and I really can't think of a better compliment than that.
Glenn Vien
3 years ago
Tom fit me right in. Went over what I needed and what I didn't. Did brakes and rotors in a couple hours. The only complaint was parts were only 120$and bill was 450.Service: BrakesService: Brakes
Kevin Staton
3 years ago
Had front struts "repaired" right before the pandemic hit, then noticed a really rough ride in the front not even a year later. Took it to a new mechanic, and found that they used the cheapest parts they could find. Will NEVER use them again.
Dave S
2 years ago
Tom and his crew are awesome. Very trustworthy, great value, and quality work.
Lewis Beilman
8 years ago
Great service!!! Tom Jr. is the best mechanic I've worked with. I couldn't recommend this place more highly.
matt desfosses
4 years ago
Could not recommend Aquilla more highly. Honest and kind people. Always clear about what your options are and how much things will cost, plus which things are truly necessary and which things can wait.